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  1. 03-02-2012 05:33 AM #1
    jerodmetcalf
    jerodmetcalf is offline
    Established Member Two Rings
    Join Date
    Sep 03 2007
    AZ Member #
    20786
    Location
    Wichita, KS

    I wish I had good news to report but I don't. On Saturday, I emailed Clay @ CTS Turbo (who I bought the turbos from) and RP Turbo telling them about the issue. No reply at all. Not that I expect them to hand over a new turbo but a reply would be nice. C'mon Clay, I've spent $2000 on your products.
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  2. 03-02-2012 07:57 AM #2
    DeleriousZ
    DeleriousZ is offline
    Established Member Two Rings
    Join Date
    Aug 14 2011
    AZ Member #
    79766
    My Garage
    1988 300zx, '00 s4
    Location
    Port Coquitlam, BC Canada

    Quote Originally Posted by jerodmetcalf View Post
    I wish I had good news to report but I don't. On Saturday, I emailed Clay @ CTS Turbo (who I bought the turbos from) and RP Turbo telling them about the issue. No reply at all. Not that I expect them to hand over a new turbo but a reply would be nice. C'mon Clay, I've spent $2000 on your products.
    Clay is an extremely busy guy right now, send him another email, yours might have gotten buried in the inbox.
    Daily:
    2000 S4. Stage 2 6spd, APR Tune, 2.5" catless DP's to 3" vibrant ss exhaust, KW-V1 coilovers, 18x8 RPF1's and winters on stockers.
    .
    http://img29.imageshack.us/img29/6043/mg1746sized.jpg
    .
    Project:
    1988 300zx GT35, Stance Coils, 18x9.5/10.5 Varrstoen 2.2.1's, lots else.
    .
    http://img696.imageshack.us/img696/1483/profilent.jpg
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  3. 03-02-2012 10:02 AM #3
    fshowcars
    fshowcars is offline
    Veteran Member Four Rings
    Join Date
    Jul 28 2008
    AZ Member #
    31358
    My Garage
    01.5 S4, 09 Touareg, 88 Cabriolet 16vT
    Location
    Pittsburgh PA

    Quote Originally Posted by DeleriousZ View Post
    Clay is an extremely busy guy right now, send him another email, yours might have gotten buried in the inbox.
    busy is not an excuse for lacking customer service.. it's like companies that are searching for the next buyer because they made the sale...
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  4. 03-02-2012 10:11 AM #4
    DeleriousZ
    DeleriousZ is offline
    Established Member Two Rings
    Join Date
    Aug 14 2011
    AZ Member #
    79766
    My Garage
    1988 300zx, '00 s4
    Location
    Port Coquitlam, BC Canada

    Quote Originally Posted by fshowcars View Post
    busy is not an excuse for lacking customer service.. it's like companies that are searching for the next buyer because they made the sale...
    If it was a phone call and he got ignored after that, then I would agree. But in this case where it's a single e-mail that's easily buried in the inbox, I'd be loath to get upset about it right away.
    Daily:
    2000 S4. Stage 2 6spd, APR Tune, 2.5" catless DP's to 3" vibrant ss exhaust, KW-V1 coilovers, 18x8 RPF1's and winters on stockers.
    .
    http://img29.imageshack.us/img29/6043/mg1746sized.jpg
    .
    Project:
    1988 300zx GT35, Stance Coils, 18x9.5/10.5 Varrstoen 2.2.1's, lots else.
    .
    http://img696.imageshack.us/img696/1483/profilent.jpg
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  5. 03-02-2012 10:36 AM #5
    fshowcars
    fshowcars is offline
    Veteran Member Four Rings
    Join Date
    Jul 28 2008
    AZ Member #
    31358
    My Garage
    01.5 S4, 09 Touareg, 88 Cabriolet 16vT
    Location
    Pittsburgh PA

    Quote Originally Posted by DeleriousZ View Post
    If it was a phone call and he got ignored after that, then I would agree. But in this case where it's a single e-mail that's easily buried in the inbox, I'd be loath to get upset about it right away.
    word... i'll give you that. I am sure that I am heard when i have vendor issues... just saying.
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