I had contacted VMR through audizine and spoke to a guy named Mike hoping to buy a test pipe. The ad seemed pretty tempting as it stated [test pipe 70$ and shipped to any location in the USA]. I figured it was a pretty good price so since i live in canada i asked the guy for a quote to ship to canada. Turns out it would be costing me 108$ using the best carrier from USA to canada being USPS. I was disappointed that i would have to pay 55% more than everyone else just for the shipping costs so i politely asked if i could round it off at least to 100$ shipped and call it a day. Well i was told that it wouldn't happen and that we had previously "agreed" to 108$. I didn't push it any further so i proceeded to make my order through by sending my money with paypal.
On the 21st i sent the money and got a confirmation e-mail saying that it would be sent out directly the next day. I went ahead and made appointments with my mechanic to install the part and a separate appointment with a modding garage to remap the car. On the 24-25 i was curious to know if i would at least be getting a tracking number since the package should have already been shipped and that's when i was informed that:
"Your item was supposed to go out Friday, but there was a problem with your order. One of our warehouse guys told me that there was a mistake in our system and we actually do not have anymore of these test pipes. So basically, we have them in stock in our system, but the warehouse was not able to find anymore of these pipes. And at the moment I do not know when we will be receiving more of them. So i'm sorry but your order is going to have to be cancelled. You will get a refund either later today or early tomorrow morning for the full amount ($108.57). " [email received the 25th]
Well now that put me in an awkward situation...i paid them on the 21st, the order was supposed to go out on the 22nd, and i waited...until i ended up emailing them for some confirmation of some sort and got a reply like that...I wonder how long it would've taken them to tell me they didn't have anymore if i hadn't asked for a tracking number. Basically i had to cancel 2 appointments, i got the refund on the 27 (2 days later, but that might be paypal being slow...trying to give VMR the benefit of the doubt here), i still don't have a test pipe, and they weren't able to tell me when i'd be able to re-order another one.
I took the liberty of asking Mike if he could notify me when they get more, but i hope i won't have to be the one to send the email in 3 weeks asking if they finally got them and getting the answer "yeah we received them 2 weeks ago."
Originally Posted by fusionx
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