Ok, so an update on this 'situation'.
When I took my car in they wanted to force balance the wheels/tires and say they will not go further with this until they can do this, however since they are after market wheels and tires they want to now charge me for this service. The problem I have with this, is that they've force balanced the stock unites twice now with no help from it, this was done prior to me changing the tires and wheels.
I called AOA, here are some notes of the comments said between AOA and myself.
The rep that was on the phone told me that they refuse to work on the car until the stock wheels and tires are on the car. I pointed out to to them that the stock units were forced balanced twice and did not fix the problem, and asked "how does this not rule the tires and wheels out". All they continued to say is that they will not work on the car until it is returned to OE spec. This went back and forth for a while. I also pointed out that the dealer said they would work on it, if I paid for the force balance. Apparently it's an outsourced job for the dealer.
From here I asked, "what about the new control arms". I told them that I am aware of a service note that is associated with this issue that calls for replacement of the control arms. They claimed that they will not replace the arms or any suspension component due to after market wheels, and that altering the car from OE spec voids the warranty. Keep in mind that I haven't and don't plan to mention the fact that I have coil overs installed also.
I asked the rep "how do wheels and tires affect the warranty on the suspension". They told me that the wheels and tires are part of the suspension. I promptly asked them to explain how the tires affect the suspension, but they had no answer, as this was a 'technical question', but then followed to say "the tires are next to the suspension, so it has an affect on it". I kid you not, thats an exact quote. So, of course I have to give the smart ass response of "my bumper is also near the suspension. If I put on a different bumper, you wont work on the suspension?". They didn't see the humor, and responded to this saying it was ridicules.
I next stated "even though the dealer has already ruled out the tires, by force balancing the stock tires twice with no result, and that the same problem exists with the after market tires, obviously it's not the tires." and asked "why can't we go to the next step to find the problem." But of course I got the "we won't warranty a modified car".
They then suggested that I take this up with the dealer and see if they will continue work on the car.
Next I called the dealer, and service person that I need to speak to is not in today...shocking. I will try back tomorrow I guess.
Does anybody have the actual service note for the suspension arm change?
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