Lazy Vendors.... *Rant*

**Strykr** · 03-01-2010 08:46 AM

I cannot believe how piss poor the communication is with a lot of Motorsports/Auto parts vendors out there. Being that I am in sales (Telecommunications equipment for CATV/Telco companies) I am appalled at the response time for inquires made or the general poor support from many companies. I have been doing research for which way to go with my S4 and have contacted many different vendors out there. Probably half of them never even responded to my inquiries! I am not going to drop names except one, BBS of America. They did respond to me via email but the responses came of as curt, almost like I was annoying them. They then pushed me off to a secondary vendor who never responded to me at all. These inquires were about issues with my BBS RF wheels (out of production obviously) but come on, if I have a customer that contacts me with issues they are having with a node they bought from me, that is now out of production, I bend over backwards to find a solution for them and guess what, they return for other business because they remember the outstanding support I offered them. I will NEVER buy another BBS product in my life, period. They have a great product but the customer support in my opinion was lacking. The sad thing is, they actually responded, just not in a very professional way. Some of these other vendors? I do not even know how they are in business the customer service is so bad.

Any vendors that may read this take note. The way you correspond with your customers, in many ways, is actually more important then how wonderful the product you are selling may be. You should use the same enthusiasm with a customer looking for brake pads, as a customer looking to drop 4k on a full big brake kit because guess what, the guy buying the brake pads today, very well could be the guy buying a full brake kit tomorrow. If you didn't offer great customer service for the pads, do you think they are going to come to you for a full kit?

Anyways, I am sure others have had bad experiences with vendors out there also so, feel free to vent here....

Strykr

**CONTROL ONE** · 03-01-2010 08:48 AM

Buyer/Seller/Vendor Feedback forum maybe?

**schmally** · 03-01-2010 10:44 AM

x2 this is General Chit Chat, not the general bitch chat , sorry man!!!!!!

**$4c@b** · 03-01-2010 10:51 AM

I'm in a service business and I treat my clients very very well. It's one of the few things I can control.

**eskimopunk** · 03-01-2010 11:40 AM

Originally Posted by $4c@b

I'm in a service business and I treat my clients very very well. It's one of the few things I can control.

That's nice.

lol

**Shnab** · 03-01-2010 01:04 PM

Originally Posted by $4c@b

I'm in a service business and I treat my clients very very well. It's one of the few things I can control.

X2. but some people like a few custys I had today you cannot please. you can offer them a million dollars and a free car and they still wouldnt be happy. as far as Im concerned those custys can go F themselves.

**$4c@b** · 03-01-2010 01:08 PM

Originally Posted by Shnab

X2. but some people like a few custys I had today you cannot please. you can offer them a million dollars and a free car and they still wouldnt be happy. as far as Im concerned those custys can go F themselves.

I tell them "I'm sorry I can't make you happy. where would you like me to send your file?"

**schmally** · 03-01-2010 01:09 PM

Shnab were they also Jews?

**Shnab** · 03-01-2010 01:19 PM

Originally Posted by $4c@b

I tell them "I'm sorry I can't make you happy. where would you like me to send your file?"

fuck that. I dont spend hours on someone and on the day of delivery you deicde to fuck me. He caused one of the biggest headaches Ive ever had. my dealer where I got the car from doesnt even want to deal with me again because of this asholes misshap. and yea justin they were jewish. days like this is when I wish hitler cleaned house

**$4c@b** · 03-01-2010 01:28 PM

Originally Posted by Shnab

days like this is when I wish hitler cleaned house

he had a thing against retards so you'd be a goner too.

wtf is wrong with you?

**S4jet** · 03-01-2010 01:31 PM

Originally Posted by $4c@b

wtf is wrong with you?

he's jewish

**Chknkatsu** · 03-01-2010 01:33 PM

Originally Posted by $4c@b

he had a thing against retards so you'd be a goner too.

wtf is wrong with you?

lol

**$4c@b** · 03-01-2010 01:39 PM

Originally Posted by S4jet

he's jewish

I don't care if he's Jesus himself...that's fucked up.

**Shnab** · 03-01-2010 01:43 PM

Im just having a terrible day. everything that can go wrong today did. That statement wasnt ment to be taken literal cabby. G-d forbid that would ever happen.