VCDS keeps freezing on my computer with a HEX-USB cable.

**teler86** · 01-26-2009 09:25 AM

I was wondering if you guys ever had this issue VCDS keeps freezing on my computer, I had the same cable on an older computer and it never had this issue. Both versions of VCDS have the same issue. Once installed the program works for a couple minutes and then freezes. Ross-Tech refuses to help me since I bought the cable second hand which makes no sense to me, but that's besides the point. If any of you guys have had this issue and solved it please let me know.
-Roman

**Jeff** · 01-26-2009 09:36 AM

Originally Posted by teler86

I was wondering if you guys ever had this issue VCDS keeps freezing on my computer, I had the same cable on an older computer and it never had this issue. Both versions of VCDS have the same issue. Once installed the program works for a couple minutes and then freezes. Ross-Tech refuses to help me since I bought the cable second hand which makes no sense to me, but that's besides the point. If any of you guys have had this issue and solved it please let me know.
-Roman

Is it freezing while it's in use?...or is it freezing while the program is idle (like at the main menu, etc)? If it is freezing at the main page, it's probably a DLL or something in your OS (you're not running Vista are you?).

But if the program is freezing while it is logging or talking through the cable, it is probably having com errors negotiating and communicating to the cable, either through a bad USB connection (dirt, etc), or your port settings are out of wack. I would try to uninstall the drivers for your cable completely, inserting the cable into a DIFFERENT USB port, and try to reinstall just the driver portion.

Good Luck

**teler86** · 01-26-2009 09:52 AM

It is freezing only while in use, not while in the Menu's. I am using XP and there is not dirt on the cable, I will try to install the driver on a different USB port, I did not even know there was a difference in the port drivers.

**Jeff** · 01-27-2009 01:26 AM

Originally Posted by teler86

It is freezing only while in use, not while in the Menu's. I am using XP and there is not dirt on the cable, I will try to install the driver on a different USB port, I did not even know there was a difference in the port drivers.

USB devices are port-specific each with it's own unique address. You will notice that if you plugged your USB device into a DIFFERENT port, Windows will redetect it, and since it was installed in the past on another port, it will locate the same drivers and install it automatically. You don't want this...so you want to completely UNINSTALL and remove the driver, and start the process over.

**teler86** · 01-27-2009 08:14 AM

will try thank you, much better help than I got on Vortex, here's a link

http://forums.vwvortex.com/zerothread?id=4219369

makes me not want to buy another Ross-Tech product.
-Roman

**Jeff** · 01-27-2009 12:49 PM

Originally Posted by teler86

will try thank you, much better help than I got on Vortex, here's a link

http://forums.vwvortex.com/zerothread?id=4219369

makes me not want to buy another Ross-Tech product.
-Roman

I just read that thread...and WOW.

But honestly, this is the realization I came up with (especially with people in the Auto industry).... you cannot turn an engineer into a businessman, and you cannot turn a businessman into an engineer. Many of these "techiie" companies and engineers have ZERO sense of doing business, and providing customer service. They do things black and white, and take so much pride in their products that they forget how to sell them, nor know the difference between their heads and their asses.

If a company gave me that kind of response, I would have really told them to "f*ck themselves".

I'm sure there are many "knock-off cables" out there, as well as a lot of "idiot" buyers and owners out there. You simply had a VCDS issue, and I could care less if your cable is genuine or not...but their first infatuation was to interrogate you in order to receive their blessed "support". Seeing this kind of shit makes me want to steer away from their products as well, or they simply need to learn how to do business a little better. They're simply "lucky" they own the VAG tuning market with their software and cables and there is no other real competition.... as a result they have their head confused with their asses like i mentioned.

This is not the first time I've seen this issue with VCDS IT DOES CRASH, even with their $300 "uber" cable.

Idiots

**CONTROL ONE** · 01-27-2009 01:22 PM

Jesus, ross-tech are the biggest bunch of dicks, ever.

I remember getting less than stellar service from them when I was looking into getting one of their cables.

Glad I opted with the $20 ebay cable and the shareware version!

**teler86** · 01-27-2009 01:29 PM

Originally Posted by CONTROL ONE

Jesus, ross-tech are the biggest bunch of dicks, ever.

I remember getting less than stellar service from them when I was looking into getting one of their cables.

Glad I opted with the $20 ebay cable and the shareware version!

what feature's are not available on the shareware version?

**Jeff** · 01-27-2009 07:15 PM

Originally Posted by teler86

what feature's are not available on the shareware version?

There are "hacked" versions for most VAG-COM and VCDS software (which is why they are constantly coming out with updates to combat this by appealing you with more new bells and whistles). Most of the Ross-Tech software will look for a "genuine" cable, and disable itself if it finds a $20 copy-cable. Because this is really more of a "grey-area", I don't want to talk too much about it. But Google and torrents are your best friend.

After seeing the behavior exhibited by the Ross-Tech guys (charging a premium PLUS offering some poor service), I wouldn't be surprised if some people just hack their software just to piss them off. I understand the extensive costs they incur to do R&D and provide a good product and then charging a premium for their products (this IS America after all), but the attitude is uncalled for. Because the minute the consumer has other options from competitors, they will leave and never look back.