Just like to comment on my experience this christmas, purchased a few items, but particulary their derlin shift knob for my B5 S4, it arrived with a few dents on the bottom, possibly from being dropped or mabye a manufacture defect.. I wasen't going to return it until I found out that I didn't get the low-stregnth thread-locker or the plastic boot spacer either. Despite my dissapointment, the customer service is the best I've had the pleasure of talking to for a *long* time. The guys were very helpfull and acutaly called *me* back, several times (I was at work so i couldn't answer). Got a new shifter shipped without sending the damaged one back first, and even e-mailed me a return label to send it back so I didn't have to pay shipping.
Defentaly a 9.5/10 experience, espically considering all this happened christmas week, so I *know* they were busy as shi*. It'll be a 10 if I get the threadlocker and spacer with the shifter this time (which they said should be in there)
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