Loaner Situation - shocking

[blkb7racer]

Unbelievable find in Loaner!

So I drop off my car for a few issues to be repaired and requested a loaner car. Loaner car is out front and is a 2007 A4 with about 20,000 miles. I am handed the keys, and there is no walk through/around the car. I get in the car and don't pay much attention to it, except while driving home I notice extreme rattling from the windshield. I get home and decide to look around the car to see if anything else is wrong, and of course there is.

The back bumper looks like it was backed into something (nothing serious, just small scraps & light indentation.

Small scuff on side door.

I call the dealer to tell them so they know it wasn't me and I wasn't responsible. I ask if they look at the cars between customers and they say "Sometimes." He told me not to worry and they would look at it when my car was done.

*The Most Shocking Part!......

I look in the center console to put my phone in it and I find not one, but two of the previous temporary registration loaner agreements from previous customers.

It contains the following:
Their addresses, Names, Phone, Credit Card numbers, insurance agents, Signature and even the numbers on the back of the credit cards.

That is shocking and unbelievable that service wouldn't take these out of the cars. Can you say ID fraud? What if someone dishonest got the car after these people, could you imagine what could happen.

I plan on talking to the manager; I just don't know how I should go about it, should I call the people? I think this is a fairly serious situation, and is obvious that they aren't being responsible with the loaners and customers privacy.

Thanks

[AWDTURBO]

talk to manager .. take copies of everything as proof.

The manager should repay you with something .. if he says thanks and leaves you call the ppl tell them what you found and you have copies as everything as proof if they dont believe you ..

[Lazer Viking]

that sounds like your best bet.. cover your ass, if something does happen i wouldnt want to be the one pinned for damaging the car and or stealing one of those guys identity's

[gods_kitchen]

which dealership is this?

[SEXICÄN]

which dealership is this?

x2

[blkb7racer]

I would rather not say until I talk to them. Maybe its just me and I am over reacting, but I would be pretty mad if I knew other people would see my info. However, part of the blame also lies with the customers who should have taken the temporary papers with them when the returned the loaner. Still doesn't make up for dealers lack of oversight.

[Sharkfin]

ask for a S5 as a bribe

[cstarky15]

which dealership is this?

Well he says he is in Ohio so I think you are fine in LA

[SEXICÄN]

I would rather not say until I talk to them. Maybe its just me and I am over reacting, but I would be pretty mad if I knew other people would see my info. However, part of the blame also lies with the customers who should have taken the temporary papers with them when the returned the loaner. Still doesn't make up for dealers lack of oversight.

I wouldn't blame the other dealership entirely, i would blame the drivers for leaving their own personal info in the car. Yes the dealership should shred it, but the people should have left your stuff in the car in the first place!

[Quattro]

post the information of the persons =D

jping, it has happen to me, I have found many things in the car.

[Sanjman]

You making copies is probably illegal too.

[audibehr]

Ja know, probally best to read the poster's location (ohio) when you live in los angeles and ask which dealer, just a thought... and by the way yea it's sad that doc's get left in car's, as do c.d's, cig's, coke and various body fluids, but it is the borrowers responsibility to take care of thier own mess.

peace, love, merry x-mas!!!

[NorcalPB]

You making copies is probably illegal too.

Agreed. Looks like your gonna have to burn the car along with the documents.

[john@fifteen52]

When I was able to get a loaner out of my dealer, it also had documents from previous driver in glovebox. I tore it up into little pieces and threw in trash. The car was completely detailed, but it would have been easy for the detailers to miss that one folded up piece of paper among the other papers in the glove box. I put that completely on the previous driver, they should have cleaned any personal items out before dropping off the car. Just common sense, protect your own personal information.

The car was meticulously inspected by me and service advisor prior to them handing over the keys. Every little ding or scratch was documented and signed off by both of us. It was an 08 A4 with ~3500 miles.

But I guess the point is that the OP dealership really shouldn't be taking credit card information if they are not going to repair damages on the car. Maybe because the loaner had 20k miles they really didn't care about the condition of it anymore?

[A4 S-Line]

I wouldn't blame the other dealership entirely, i would blame the drivers for leaving their own personal info in the car. Yes the dealership should shred it, but the people should have left your stuff in the car in the first place!

Exactly! I have had plenty of loaners and I was always the one holding the papers I just signed. This is the same as leaving your wallet or child in the car upon return. Same goes for rental cars.

I agree that the dealer should be inspecting and removing personal items, but the duty to protect yourself begins with yourself.

[BlowDro]

same thing happened to my dad at an infitini dealer. we even found a cell phone under the driver seat

[zachf88]

I've had this happen to me.... This is why I always take out my papers when turning the car back in....... Also, dealers don't care about loaners..... I cracked the windshield on a new BMW loaner and they didn't care... the crack was about 3 ft long too....

[SEXICÄN]

Exactly! I have had plenty of loaners and I was always the one holding the papers I just signed. This is the same as leaving your wallet or child in the car upon return. Same goes for rental cars.

I agree that the dealer should be inspecting and removing personal items, but the duty to protect yourself begins with yourself.

Couldn't have send it better myself