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  1. #1
    Senior Member Three Rings
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    Cracked Short block!!!

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    So i started a thread about the stealership and now i have some new info.. so i called AOA and they called keyes audi the dealership i have been dealing with. The Service manager is giving me a bad name telling AOA My car is HIGHLY MODIFIED so AOA said they cant do anything about my car anymore, so i am screwed i have had so many problems with this STEALERSHIP i hate them most unfair people i have ever delt with. any suggestions.. ive tried to lemon it but so many miles are on the ride. My Question is how dies a shortblock crack.. There was a light on telling me i needed coolent so i called made and appt.. that night my engine blew.. and they are telling me its because of a chip. i have AWE catback exhaust and I'm lowered with on h&r springs and bilstein shocks and, sweys. thats all please help my out im about to go crazy now that i have replaced the engine the car still sucks.. audi had it for 6 months.

  2. #2
    Veteran Member Four Rings T0M3K's Avatar
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    Re: Cracked Short block!!!

    Quote Originally Posted by MurderedA4*20 View Post
    So i started a thread about the stealership and now i have some new info.. so i called AOA and they called keyes audi the dealership i have been dealing with. The Service manager is giving me a bad name telling AOA My car is HIGHLY MODIFIED so AOA said they cant do anything about my car anymore, so i am screwed i have had so many problems with this STEALERSHIP i hate them most unfair people i have ever delt with. any suggestions.. ive tried to lemon it but so many miles are on the ride. My Question is how dies a shortblock crack.. There was a light on telling me i needed coolent so i called made and appt.. that night my engine blew.. and they are telling me its because of a chip. i have AWE catback exhaust and I'm lowered with on h&r springs and bilstein shocks and, sweys. thats all please help my out im about to go crazy now that i have replaced the engine the car still sucks.. audi had it for 6 months.
    So all have is a software flash/chip and exhaust? I would just call AoA and bitch about it. I'm yet to see how fucked up software you would need to crack a block on stock hardware. Probably you would need a second opinion from reputable mechanic.
    Think that Audi doesn't want to take blame, engine fix is $$$ from their pocket.

  3. #3
    Veteran Member Four Rings AudiA4_20T's Avatar
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    Re: Cracked Short block!!!

    man dealers suck so bad
    - Clint

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    Gone : One of the first ever 2.7T Swaps - White '04 S4 2.7T - Stage 2+
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  4. #4
    Active Member Four Rings A4ringedONE8T's Avatar
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    Re: Cracked Short block!!!

    Bend over and take it up the ass, its your word against the dealers and AOA. If you fight it, AOA will fight it as well and unfortunately I'm pretty sure Audi has more lawyers and more money to back up there claim. Get your car out of that dealer and to another one that is more mod friendly

  5. #5
    Veteran Member Four Rings dirtybrd's Avatar
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    Re: Cracked Short block!!!

    How do they figure you have a cracked block. Thats pretty hard to do. Have you been shown this crack?
    BetaAlphaTauMember#6

    I'm back bitches!

    35r and REVO...what?

  6. #6
    Veteran Member Four Rings AudiA4Turbo22's Avatar
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    Re: Cracked Short block!!!

    KEYES=FAIL worst set of Dealerships in SoCal, PM me i got someone at the Auto Gallery that'll take care of u.
    -Kirk
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    BetaAlphaTau Member #58

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  7. #7
    Senior Member Three Rings
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    Re: Cracked Short block!!!

    TOM3K: i dont have a chip in the car just exhaust.
    DirtyBrd: The dealership had never showed me proof of the chip. i know the block was cracked cuz my car blew up on the freeway.. read my other post itll give you a better understanding of what i am going through.. this is all new info i have shared with you from the past 2 weeks. http://www.audizine.com/forum/showth...ht=stealership

  8. #8
    Veteran Member Four Rings dirtybrd's Avatar
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    Re: Cracked Short block!!!

    Sounds like they HAVE to prove your car is chipped. AFAIK, there is no way to tell other than driving it. Have them show you the proof of it being chipped. When they can't then call AOA again. Or have AOA ask/get the proof from the dealer to show you. No matter what, don't stop asking for the proof that it's chipped. Your talking about alot of money here. I'd pound on them, the dealer and AOA for proof!!! It's your work against theirs and the customer is always right, just stay on them about the proof. See how many times I said proof. Keep saying it, over and over until they crack. And if they try to say it was something else, like the exh. or being lowered, they have to prove that also.
    Last edited by dirtybrd; 11-06-2008 at 07:39 PM.
    BetaAlphaTauMember#6

    I'm back bitches!

    35r and REVO...what?

  9. #9
    Senior Member Three Rings
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    Re: Cracked Short block!!!

    they have none, wouldnt it say on the receipt they give you to release your car back to you and it said everything even about me towing the car in but nothing about running tests on the ecu for a chip..

  10. #10
    Veteran Member Four Rings dirtybrd's Avatar
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    Re: Cracked Short block!!!

    It might or might not. Like I said, you have to pound on them for the proof, not just because they say so and told AOA the same. You want a printout from a scanner or to be shown it on one. Something other then them saying it. I could tell you I'm a millionaire, but you wouldn't believe it unless I showed you a bank statement, get it?
    BetaAlphaTauMember#6

    I'm back bitches!

    35r and REVO...what?

  11. #11
    Veteran Member Four Rings DenverNoob's Avatar
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    Re: Cracked Short block!!!

    Quote Originally Posted by dirtybrd View Post
    It might or might not. Like I said, you have to pound on them for the proof, not just because they say so and told AOA the same. You want a printout from a scanner or to be shown it on one. Something other then them saying it. I could tell you I'm a millionaire, but you wouldn't believe it unless I showed you a bank statement, get it?
    fact of the matter in this case is that the OP has all of about 0 recourse. It is NOT difficult for a dealership to prove a chip...not even a little. All they need is a VAS and a little time. Any chipped car's file is not the size of the previously recorded OEM file...it only has to be 1 little bit off and they know. It doesn't matter if they can change it, or see who's chip it is.

    When it come to warranty coverage...sure its impossible to prove that an exhaust caused a total engine failure but it is NOT impossible to prove that a change in anything other than OEM software could have damaged the engine irreparably.

    In this case it is my opinion the the OP, like it or not, is pretty much screwed. Many dealerships are mod-friendly until they are looking at a $10k + repair bill. At the end of the day it was the risk taken by most of us, and unfortunately the OP is going to have to suffer the highest consequence for modding the car.

    Personally...I never asked the dealership to cover problems I had that could be linked to my mods...I just didn't see it as being proper...my mods were simply not their problem to me. At the end of the day I blew an engine...and though out of warranty I certainly would not have proposed the dealer replace my screw-up. Just me.

    My sympathies are with the OP, lord knows I have been there. But if one isn't able to pay the highest price for modding, they shouldn't have modded to begin with.
    USP CLUB MEMBER #26
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  12. #12
    Forum Moderator Four Rings actlsub9's Avatar
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    Re: Cracked Short block!!!

    Quote Originally Posted by DenverNoob View Post
    fact of the matter in this case is that the OP has all of about 0 recourse. It is NOT difficult for a dealership to prove a chip...not even a little. All they need is a VAS and a little time. Any chipped car's file is not the size of the previously recorded OEM file...it only has to be 1 little bit off and they know. It doesn't matter if they can change it, or see who's chip it is.

    When it come to warranty coverage...sure its impossible to prove that an exhaust caused a total engine failure but it is NOT impossible to prove that a change in anything other than OEM software could have damaged the engine irreparably.

    In this case it is my opinion the the OP, like it or not, is pretty much screwed. Many dealerships are mod-friendly until they are looking at a $10k + repair bill. At the end of the day it was the risk taken by most of us, and unfortunately the OP is going to have to suffer the highest consequence for modding the car.

    Personally...I never asked the dealership to cover problems I had that could be linked to my mods...I just didn't see it as being proper...my mods were simply not their problem to me. At the end of the day I blew an engine...and though out of warranty I certainly would not have proposed the dealer replace my screw-up. Just me.

    My sympathies are with the OP, lord knows I have been there. But if one isn't able to pay the highest price for modding, they shouldn't have modded to begin with.
    I think you missed the part that he doesn't actually have a chip.
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  13. #13
    Veteran Member Four Rings DenverNoob's Avatar
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    Re: Cracked Short block!!!

    Quote Originally Posted by actlsub9 View Post
    I think you missed the part that he doesn't actually have a chip.
    point taken...well the exhaust part can probably be dealt with, but its still gonna be an uphill battle. I would then have an independent shop do an evaluation as to the cause, then go back to AoA. Regardless the OP is going to have to use another dealership, this one is likely to cause more car probs then less.

    also, possible that the original owner chipped the car? Left it in "stock" mode and sold it. If the car is Audi Certified, then it is their problem given they did not catch the problem beforehand. If a private sale, I stand by my statement above (if the car was in fact chipped by a previous owner)...the OP has no recourse in that situation. In such a case, it would then fall to a private matter in civil court to recoup damages from the original owner for not properly disclosing the history of the vehicle.

    just a thought there, don't know the entire situation.
    USP CLUB MEMBER #26
    2019 SQ5 Prestige - 034 ECU Stage 1, TCU Stage 2

    - a few Golf Rs in-between -

    2004.5 QMT6 Ultrasport Loaded (retired)

  14. #14
    Senior Member Three Rings
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    Re: Cracked Short block!!!

    Quote Originally Posted by DenverNoob View Post

    also, possible that the original owner chipped the car? Left it in "stock" mode and sold it. If the car is Audi Certified, then it is their problem given they did not catch the problem beforehand. If a private sale, I stand by my statement above (if the car was in fact chipped by a previous owner)...the OP has no recourse in that situation. In such a case, it would then fall to a private matter in civil court to recoup damages from the original owner for not properly disclosing the history of the vehicle.

    just a thought there, don't know the entire situation.
    This is what i thought.. i told the dealership and basically they said it was impossible and there shits never wrong.. i tried to have the car towed to another dealership to have it tested for a chip.. i had an attorney in this during this whole situation, after he told the dealership i wanted to take the car to another dealership to have it checked for a chip they started to put a new engine into the car.. and leaving us paying 7,800 if we did not have an attorney the parts for repair where 10,000..

  15. #15
    Veteran Member Four Rings diagnosticator's Avatar
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    Re: Cracked Short block!!!

    The coverage cannot be denied by law, as per the Magnuson-Moss Warranty Act. The aftermarket parts you listed have NOTHING to do with the engine having a cracked block. The two facts are unrelated. None of the parts you listed is capable of causing the engine block to crack. There must have been a preexisting defect, or a manufacturing/casting defect that was not discovered by the factory before the block was used to build the engine around. You have to write down the aftermarket parts on your car, Clearly state that the the engine itself is not now, and has never been not modified in any way. Include a statement that the ECU is not chipped, and has never been flashed with performance software, etc.
    By law, the denial must be based on the established facts specifically associating the failure with the aftermarket parts. There is no known technical facts that exist that can reasonably show any way for the parts listed to cause a cracked block. There must be a clear association connecting the aftermarket parts, directly as the specific cause of the failure, for Audi to deny coverage and or avoid warranty liability. Without that established known technical association based on the engineering principles that are relevant with the evidence existing to demonstrate cause and effect, any allegations made by the dealer or anyone else, that are not specific to the unique situation and evidence existing with the failure in this case, is irrelevant and does not satisfy the requirements of the law or Audi Policy sufficiently to support or justify the denial. Any allegations that cannot be supported by facts, and evidence existing in the situation as specific to your Audi must be challenged.
    The general allegation characterizing your Audi as "extensively modified", does not properly explain or establish any relevant association clearly showing how the aftermarket parts caused the cracked engine block. The dealer's statement of "extensively modified", has absolutely no meaning here, it says nothing at all about the facts of the matter that exist in this case, and has no merit.

    Finally, I recommend you consult an Attorney for advice/assistance with this problem. With an attorney's help writting the letters, demand in writing, to the dealership's service manager, and general manager, CC AoA Customer Relations Dept, that only the relevant facts are considered to justify the decision on repair assistance. (You can also request a 50/50 Offer in Compromise, for Customer Good Will, in the last resort.) Finally, Audi has no basis to deny repair help here, so you have to demand that the situation be investigated by the Audi Regional Rep, who will review the facts and evidence involved and decide the case based on the facts, not some meaningless claim of "extensive modifications".
    Last edited by diagnosticator; 11-07-2008 at 03:54 AM.

  16. #16
    Veteran Member Four Rings downhillracer's Avatar
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    Re: Cracked Short block!!!

    Call up the BAR!! And tell the service manager you are going to get the BAR a(bureau of automotive repair) and i bet the will help you out after that!!

  17. #17
    Veteran Member Four Rings dougyfresh's Avatar
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    Re: Cracked Short block!!!

    Do we even have proof of a cracked block? Did I miss that somewhere?
    -Doug
    2002 A4 Avant EPL tuned 2.7T K04 6spd

  18. #18
    Account Terminated Four Rings mike-2ptzero's Avatar
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    Re: Cracked Short block!!!

    First off they cant NOT just replace the engine without asking you FIRST to see if it is ok to do the work that they are going to charge you with. So even if they did do the work you can also use that against them in court since you have the right to refuse the work that they did without calling you up to let you know what is going on. Sounds like that dealership is ran by a bunch of ass's that just like forcing people to pay them what they want and think they are above the law.


    They also didn't have the right to keep your car hostage.

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