Owasco Audi dealer info?

[boravr6]

Has anyone delt with these guys at all?

2 closest stealerships are Kingston Audi and Owasco. Kingston has been ruled out for flagrant incompetence.... I could never trust this dealership for anything ever again!!

Gonna try Owasco next but i have to say just getting an appointment with them is quite a task! 7 times i called the serviceing department... 7 times i get a voice mail. Takes hours to get a call back and if god forbid you miss the call and call back.... voice mail again.

They sell 100,000.00$ cars but can only afford 1 servicing rep?!?


Anyone have input on these guys?

[orangelmo]

Haven't delt with the Service Dept but FWIW the Parts dept is awsome. Neil (clconversion) who works the Parts desk at Owasco is a great guy.

[ABanT]

Service dept. sucks there. They are useless.

Tried to get the intake camshaft problem replaced there. No dice. I gave them all the info and the research I did and they just laughed at me and said it can't be that. I had all the info from the TSB printed out. I had all the symptoms and they just said that can't be it. Wouldn't even look at it. I went there 3 or 4 times.

Took it to another dealership and they had no problem looking at it for me. Found out that it was in fact the problem and said I shouldn't even have been driving it for all that time.

But that's just my experience.

[headshok2002]

I've had okay experience with them for warranty work, but just had a bit of a bad experience with their body shop. I'll wait to see how that plays out before getting into detail, though.

And yeah, Neil in parts is a really good guy for sure.

[ed@mtl]

Neil (clconversion) at the parts dept is the only guy I deal with when it comes to buying oem parts. And I'm located in Montreal!

[headshok2002]

Haha, Neil is gonna read this and feel all warm and fuzzy inside. The rest of Owasco will feel like crap. :)

[jordan_lopez]

dealt with neil. great guy helped me a lot to get my usp oem parts after my accident ...i live 5 mins from audi mississauga and about 15 mins from queensway audi but id rather drive 1 hour to get to audi owasco for parts ....thumbs up audi owasco parts department..and audizine members get discount...