Originally Posted by
Peter@VMRWheels
That looks like a solid set! I'd like to see some pictures!
FYI... We dropped DHL recently for the same reasons :)
Regarding the whole DHL fiasco. So i've been tracking these things since they were shipped and on monday morning i see the message at 9:30 AM "With Delivery Courier". So I'm thinking that they'll be at my house when i get home from work. All day I'm checking to see that it's delivered but, nothing changes. i get home at 4:30 and still nothing. I end up waiting till 6:00 to call DHL. So i call and they have this peice of $%&*! voice command phone system that apparently picks up any background noize thinking that your speaking into the phone which F's up the whole sytem so now you have to hang up and call again. You literally have to sit in your car while its in your garage with the doors shut to be able to use their phone system. Even then God forbid you fart while you're on the phone!! Anyway so i finally get to service rep and give her my tracking #. Here's how the conversation went.
Rep: "Ok so we have a guarantee delivery by 5:00 PM today on your package and it's not there yet, right?"
Me: "Right"
Rep:" Well they do deliver up to 7:00PM....so you still have time"
Me (While i'm staring at the clock): "Ok well it's 6:30, you're telling me that the delivery person has had the package to deliver since 9:30 this morning which by the way is 9 hours ago and you honestly think that it still has a chance to be here within the next half hour when it is guaranteed to be here by 5?
Rep: "Ok well let me call the courier and see what the status is"
Next thing i know, she hangs up on me. At this point I am out of my mind. I have to hang up and have to call back and deal with the F'ing phone system again. If thats not bad enough, i finally get transfered to a phone rep. Whoever it was literally picks up the phone and then hangs it up again!!!!! I've worked in the customer service field and that is called "Call Avoidence". So I call again and guess what? F'ing same thing. I call a third time and no BS.....I'm honestly screaming into the phone through the voice recognition and you know what? It actually works when you scream(Even when you're adding the F word)!!! It's unbeleivable. Anyway, a lady finally answers and I absolutely give her hell. I kinda felt bad after. Anyway, at that point I knew that the package wasn't coming that night....I just needed to tell them how much they suck. So, she ends up taking my # and says that a problem resolution person would call me back. I finally get a call at 8:00 from somone saying that the package is back at the facility and it is high priority for the next day delivery.
No lie, i got the package at 4:45PM the next day!!!!
DHL SUCKS!!!
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