APR problems

[B7!]

this is what happens when your local APR dealer says your cam lobe is ok and then gives me the cam lobe at a later stage and not installs it!

make sure you insist they install this vital bit of hardware as it may save you $5000

[Mtepete]

im sorry totally not an engine guy... what is a cam lobe?? and is this something that happenined cause youre car was chipped?

[Sharkfin]

more APR issues, then need to get on here and resolve these

[Mike@APR]

more APR issues, then need to get on here and resolve these

This is not our issue but an issue that even stock fuel pumps experience as a result of an issue Audi/VW was having with the factory intake camshafts. The camshaft failure caused the pump to look like this. If you read the instructions we provide with each pump, you will see a factory TSB concerning issues with cam lobe wear on stock vehicles. These instructions are in the box with every pump.

http://www.goapr.com/Audi/support/fs...stallation.pdf

To B7!:

I am sorry that you are going through this but this has been a known issue on the 2.0T FSI engines for some time. That is why Audi/VW have issued the TSB and also why we include a copy of our installation manual including the Audi TSB in every pump box. In addition, as you can tell, the installation manual is also on the web. For a technical explanation of what happened to your cam lobe, please read the Audi TSB at the end of the document the comes from the link I have provided. If you have any other questions, please call us at 1-800-680-7921.

[AudiWxGuy]

Mike: The problem isn't him. It's your dealer that said it was okay and clearly had no idea what he was talking about. I think that your dealer should pay for the damage, if what B7 said was in fact true. You see the problem here?

[Sharkfin]

So you are saying that I should go to the dealer and have them inspect the cam lobe regardless of whether I have a chip? (which I don't)

[Mike@APR]

Mike: The problem isn't him. It's your dealer that said it was okay and clearly had no idea what he was talking about. I think that your dealer should pay for the damage, if what B7 said was in fact true. You see the problem here?

I understand your point. However, I need more detail about how long this system went unchecked between the dealer giving the okay (if that's what happened) and the failure actually occuring. No matter what pump is on the car, stock or modified, this cam lobe setup needs periodic inspection. That's why it would be good if B7! would call us.

If you read our installation instructions, we clearly warn the customer about this situation and what must be done during installation and thereafter to ensure longevity. We didn't do this because our pump is special. We did this because the camlobe wear issue was well known and documented. The TSB was out before we even released the pump.

[Mike@APR]

So you are saying that I should go to the dealer and have them inspect the cam lobe regardless of whether I have a chip? (which I don't)

Yes. That is what I would recommend. Chip or no chip, stock or aftermarket pump...it doesn't matter. This issue has been happening on stock cars since the release of the 2.0T FSI. However, since Audi chose to issue a TSB instead of a recall, they are not going to touch your car unless you complain of fuel cuts and can prove it with specific Diagnostic Trouble Codes (DTC's) stored on the ECU.

[B7!]

I understand your point. However, I need more detail about how long this system went unchecked between the dealer giving the okay (if that's what happened) and the failure actually occuring. No matter what pump is on the car, stock or modified, this cam lobe setup needs periodic inspection. That's why it would be good if B7! would call us.

If you read our installation instructions, we clearly warn the customer about this situation and what must be done during installation and thereafter to ensure longevity. We didn't do this because our pump is special. We did this because the camlobe wear issue was well known and documented. The TSB was out before we even released the pump.

i did about 5000k's on the pump... yes great your instruction all say this and its up on your sight but i take my car to an APR dealer for a reason and that is for them to look after me you would expect that when you have spent $15,000 on them.

but anyway thats not what my thread is about... i posted this up as a warning to everyone to have things like this looked at and most importantly make sure the APR dealer does there job properly.

[Mike@APR]

i did about 5000k's on the pump... yes great your instruction all say this and its up on your sight but i take my car to an APR dealer for a reason and that is for them to look after me you would expect that when you have spent $15,000 on them.

but anyway thats not what my thread is about... i posted this up as a warning to everyone to have things like this looked at and most importantly make sure the APR dealer does there job properly.

5000 kilometers on this setup is nothing provided that the car was good to begin with. Think about what I would be going through if you could only run this pump for 5000 kilometers (3106 miles) without this happening. Every Stage 3, S3-K04, and Stage 2+ w/ Pump customer is running this assembly and that provides all the reason I needed to warn people upfront about the Audi factory issue.

As I said, I am very sorry that this happened to you. I have communicated your situation to Keith, who is our director of sales and tech support, and he will work with you to get the issue resolved. Please contact him at your earliest convenience at 1-800-680-7921. Don't worry, we will do our best to get this situation resolved for you.

[B7!]

when they looked at it they said that the lobe was fine.. i insisted that they look at it and if it needed changing they would but then when i picked up the car they said it had a few scratches on it but it looked good otherwise, at the time they never had any lobes in stock and gave one to me at a later stage but they never installed it.

[Mike@APR]

when they looked at it they said that the lobe was fine.. i insisted that they look at it and if it needed changing they would but then when i picked up the car they said it had a few scratches on it but it looked good otherwise, at the time they never had any lobes in stock and gave one to me at a later stage but they never installed it.

Thanks for providing the history. Not to worry, we will help you out on this. Give Keith a call with the number I provided and he will help get you sorted out. I have already talked to him about this and he is expecting your call.

[AudiWxGuy]

Excellent! Glad to hear you guys are providing great customer service!!

[B7!]

Thanks for providing the history. Not to worry, we will help you out on this. Give Keith a call with the number I provided and he will help get you sorted out. I have already talked to him about this and he is expecting your call.

mike that number is incorrect

maybe its because i am in Australia... i have sent an email to Guy in australia but he hasnt responded

[Mike@APR]

mike that number is incorrect

maybe its because i am in Australia... i have sent an email to Guy in australia but he hasnt responded

Keith is not in the office right now because it is 9:51pm CST in Alabama. Guy had a pretty serious medical issue so he was unavailable.

Please call us at 334-502-5181. I think you will have to dial it with some numbers in front to call internationally but this number should work. I think you would dial 001-334-502-5181 from Australia.

[4RingRook]

Good work APR.

[Alky]

The correct number calling from Australia should actually be 0011-1-334-502-5181 and if he doesn't have an international long distance plan, he'll pay big bucks for that call.

[cstarky15]

glad to see apr is working on the issue!

[B7!]

The correct number calling from Australia should actually be 0011-1-334-502-5181 and if he doesn't have an international long distance plan, he'll pay big bucks for that call.

its all good buddy i have a good international plan at my office!

[cstarky15]

you're going to fly to APR??

[B7!]

you're going to fly to APR??

thats the plane!

[cstarky15]

thats the plane!

sorry I had to.

[Nico]

Simon, make sure you do contact APR about this especially with the run you have had. They will be able to help you get your car sorted. Hopefully save you some cash.

Good luck.

Nico

[Doctor]

So you are saying that I should go to the dealer and have them inspect the cam lobe regardless of whether I have a chip? (which I don't)

Offcourse...Chipped or no-chipped it doesnt matter...

[Keith@APR]

No need to call us if you would like to avoid any charges, we can get this resolved via AZ!

If you would like, please send me a pm or email at [email protected]

[B7!]

No need to call us if you would like to avoid any charges, we can get this resolved via AZ!

If you would like, please send me a pm or email at [email protected]

email sent!

[B7!]

No need to call us if you would like to avoid any charges, we can get this resolved via AZ!

If you would like, please send me a pm or email at [email protected]

have sent you 2 emails now with no response!

[p1nk50ck]

Keith is not in the office right now because it is 9:51pm CST in Alabama.

lolz


by the way, i commend you mike, for your excellent customer service.

[AAAA]

have sent you 2 emails now with no response!

welcome to APR

[elwigglero]

Should have really contacted APR directly to give them a chance to address the issue before creating a negative post on a public forum...

Glad to see APR is providing first class customer service though.

[B7!]

Should have really contacted APR directly to give them a chance to address the issue before creating a negative post on a public forum...

Glad to see APR is providing first class customer service though.

already did buddy!!

i contacted the australian distributor and they never got back to me and then i contacted my local APR guy and he just said, "good luck fixing this problem its going to cost you a lot of money"

[elwigglero]

already did buddy!!

i contacted the australian distributor and they never got back to me and then i contacted my local APR guy and he just said, "good luck fixing this problem its going to cost you a lot of money"

Then I'd have done the same thing. Good luck with the problem.

[Guy_H]

already did buddy!!

i contacted the australian distributor and they never got back to me and then i contacted my local APR guy and he just said, "good luck fixing this problem its going to cost you a lot of money"

Hi Simon, I answered your email this morning, - sorry, I spent the most of the past two weeks in Hospital.

Keith at APR has all the details & waiting for him to get back to me (put a call into him today).

[Jay B7]

They are going to have to provide first class service now since everyone on AZ is reading this...

[Geoffafa]

LMFAO apr pumps....

this will keep happening if you keep leaving your car unchecked
i check mine every oil change, and replace if need be. but then again... REVO runs no where near as rich as APR, so therefore less stress on the fuel pump.

i reccomend everyone running aftermarket fuel pumps to check their cam follower cap AT LEAST every other oil change. (i cant risk anything, and i run really agressive settings, so i check mine every oil change)

and for the record i have had several cars at my friends shop go down because of this, im only looking out those who it hasnt happened to yet...

good luck everyone

[AWDTURBO]

LMFAO apr pumps....

this will keep happening if you keep leaving your car unchecked
i check mine every oil change, and replace if need be. but then again... REVO runs no where near as rich as APR, so therefore less stress on the fuel pump.

i reccomend everyone running aftermarket fuel pumps to check their cam follower cap AT LEAST every other oil change. (i cant risk anything, and i run really agressive settings, so i check mine every oil change)

and for the record i have had several cars at my friends shop go down because of this, im only looking out those who it hasnt happened to yet...

good luck everyone

Does that mean running REVO would be safer for our stock fuel pumps?

[mrponline]

Simon sorry to hear that your having problems with your car again... You and Nico have had a pretty bad run with your APR mods.

In a way im glad i sold my B7 when i did, i never had any major issues but i never got around to upgrading the turbo. I guess i have to thank APR for that as after 8 months of empty promises, being stuffed around and my car being disabled i sent the KO4 kit back.

Lets hope APR does the right thing by you and sorts this out.

[Slo.Mo.Shun.]

Does that mean running REVO would be safer for our stock fuel pumps?

Yes and no...

That looks like what happened to me, but on mine it was just the cam and the fuel pump, not the engine.

If you have a fuel pump, CHECK THE FOLLOWER every oil change ( Specially with the old cam ).