Bye bye money, APR is taking it all!

[iamproph]

So my whole dead that happened a while ago where my mechanic jacked my money, never ordered my parts, said he had, made me drive down to get it installed and didnt have the parts is resolved, I finally got my money back from him. I then went and ordered a full exhaust from APR, who then 2 weeks later (they quoted 1 week) said they were having issues with my tiptronic downpipes and they might not work, that they were sending me some old pipes to try out and for me to send it back if it didnt, I didnt want to deal with that BS so I cancelled that order and they refunded my money. I went ahead and ordered a full F.I exhaust which of course came very quick and was super good quality and I love it. I wake up this morning and check my account only to realize its almost 700 dollars in the negative, and then see a charge for $2002.65 from APR, WTF? So now of course I am getting all sorts of overdraw fines, I called up APR, and the go "I never heard of you cancelling your exhaust" to which i responded why did they put my money back the first time then and bill me a month later? Just pissing me off, my money is out of my account and I cant spend it on anything right now, grrrrrrr.

[CHECKERED]

you sir have no luck...at ALL...everyone in the world is trying to rip you off.

but anyway...how much did the FI cost you? with downpipes or NO? what material?

[SuperAvant]

Wow thats so shitty - I know the feeling though its so frustrating when people cant get a simple transaction right.

[iamproph]

you sir have no luck...at ALL...everyone in the world is trying to rip you off.

but anyway...how much did the FI cost you? with downpipes or NO? what material?

Yes everyone is ripping me off and I have no time with work to pursue anything boo! Anyways, I got the full FI exhaust for my tiptronic, full stainless steel downpipes and catback, came with 2 downpipes with high-flow cats, xpipe, 14" resonators (cause of tiptronic) with the large tips, cost a total of only $2400, was on sale and Danny hooked me up (i think cause im military). All I know is the exhaust looked beautiful, the mechanic who put it on was amazed by the welds and said it was the best exhaust he had ever seen, the sound is AMAZING, everything fit perfectly. I even overheard my buddy today with a Cayman S with a full FAB Speed exhaust that my exhaust was one of the best he had ever heard and he liked it better than mine, and that he wished FI made an exhaust for his car. All I can say is, I was very hesitant to drop 2400 on an exhaust, but everyone on here said you will fall in love with you car again, and it is true, if I have any free time I am cruising around with the windows down and the music off just to hear it. Go get one you wont regret it!

[CHECKERED]

$2400…ouch that’s a chuck of change right there…wait...14" resonators...those are huge...did you have to get them for a tiptronic?

[RAudi Driver]

Glad to see that the exhaust is taking some of the sting away from Apr's bullshi*.

[kerlow66]

I have the same set up,but with 10" resonators i shoulda gone without them it souunds kinda tame,oh wells.$2,600 installed by danny.

[bsrpilot44]

Wow that sux man! Hopefully someone from APR sees this post, and realizes that this needs to be corrected NOW!

[Keith@APR]

So my whole dead that happened a while ago where my mechanic jacked my money, never ordered my parts, said he had, made me drive down to get it installed and didnt have the parts is resolved, I finally got my money back from him. I then went and ordered a full exhaust from APR, who then 2 weeks later (they quoted 1 week) said they were having issues with my tiptronic downpipes and they might not work, that they were sending me some old pipes to try out and for me to send it back if it didnt, I didnt want to deal with that BS so I cancelled that order and they refunded my money. I went ahead and ordered a full F.I exhaust which of course came very quick and was super good quality and I love it. I wake up this morning and check my account only to realize its almost 700 dollars in the negative, and then see a charge for $2002.65 from APR, WTF? So now of course I am getting all sorts of overdraw fines, I called up APR, and the go "I never heard of you cancelling your exhaust" to which i responded why did they put my money back the first time then and bill me a month later? Just pissing me off, my money is out of my account and I cant spend it on anything right now, grrrrrrr.

Obviously this is extremely embarrassing and not how we typically do business.

I sincerely apologize and I am working with our Accounting Dept. to find a quick resolution.

If you would like to discuss this personally please don't hesitate to give me a call.

I find this absolutely unacceptable and will get to the bottom of this today.

[SoCalS4Avant]

^ Good call, and way to step up. Customer service is what it's all about.

[JMG]

Wow that sucks. Were you hit with an overdraft fee?

[Keith@APR]

Update:

From what we are able to tell so far the following chain of events led to this debacle.

1. Client ordered mutliple parts from a retailer of ours and showed up at his scheduled time for the install. The retailer did not have the parts available.

2. Client drove to APR Headquarters where we flashed his ecu and ordered the out of stock exhaust to be shipped to him.

3. Client cancelled the order. Somehow the cancellation was not processed on our end.

4. Parts became available and were shipped to client, credit card was charged.

5. Client alerted us of the charge. We contacted UPS to have the exhaust routed back to us and will refund his funds as soon as UPS gives us confirmation of the re-route, more than likely today.

I wasn't able to find where we had charged his credit card previously or refunded it.

[Lugi20]

What about overdraft fees? I'd hope you guys are going to cover this as well since he'd literally be paying for your mistake.

[jdmnomore]

Yes definitely how are you going to compensate him for his financial bind. This is scary especially since I was considering ordering an exhaust from you all.

[CapstoneJHS]

What about overdraft fees? I'd hope you guys are going to cover this as well since he'd literally be paying for your mistake.

I'm sure they'll handle it.

[Lugi20]

I'm sure they'll handle it.

I am too, which is why I brought it up... I realize this isn't my problem but I'm a potential customer of any company that advertises and AZ and I'd rather not assume anything when it comes to errors with regards to money.

[JMG]

Update:

From what we are able to tell so far the following chain of events led to this debacle.

1. Client ordered mutliple parts from a retailer of ours and showed up at his scheduled time for the install. The retailer did not have the parts available.

2. Client drove to APR Headquarters where we flashed his ecu and ordered the out of stock exhaust to be shipped to him.

3. Client cancelled the order. Somehow the cancellation was not processed on our end.

4. Parts became available and were shipped to client, credit card was charged.

5. Client alerted us of the charge. We contacted UPS to have the exhaust routed back to us and will refund his funds as soon as UPS gives us confirmation of the re-route, more than likely today.

I wasn't able to find where we had charged his credit card previously or refunded it.

Mistakes are a part of life, but at least you're trying to make things right.

[Keith@APR]

What about overdraft fees? I'd hope you guys are going to cover this as well since he'd literally be paying for your mistake.

I've seen this mistake one other time and we simply asked for a copy of the bank statement listing any fees and any other statements such as credit card payments that may have charged fees as well and of course reimbursed the full amount. We also drafted a letter to the bank to reflect that the overdraft was our doing and no fault of the client.