Sunset Imports is the Worst

**djn04** · 10-14-2008 11:31 AM

The buying experience was ok I guess but the service department sucks. I called this morning about a light on the dash and the receptionist said there was no one who could answer my call and that someone had been waiting 20 minutes to speak with a service advisor. I reluctantly left a message asking them to call me back ASAP to let me know if it was ok to drive with the light on and an hour later and still no call.

I've bought BMW's from Kuni and Rasmussen and MB from MB of Portland and always was treated well. Not at sunset though. They need to hire a few more service advisors and get a few loaners on the lot.

**littlewhite** · 10-14-2008 12:57 PM

What light was it? CEL? Flashing?

**bcramer** · 10-14-2008 01:00 PM

If the CEL is flashing, do not drive the car

If it's constantly on then get it scanned and see what the fault codes are.

**djn04** · 10-14-2008 06:54 PM

Originally Posted by bcramer

If the CEL is flashing, do not drive the car

If it's constantly on then get it scanned and see what the fault codes are.

It was the low oil light I just said f it and went to Fred Meyer and picked up a quart of Mobil One. My car has been acting weird lately. I recently had my fuel pressure sensor replaced and I thought my gas mileage would go up but it still seems low. I'm taking it in (to Sunset

) in a few 100 miles for scheduled service I'll have them look into it then. An ideas what might be causing the low gas mileage?

**02SILVANT** · 10-14-2008 07:02 PM

Dont know whats causing your problem but Sunset Sucks Major Balls. Cant stand that place. If you need maintenance done on your car and have no warranty i have just the right place for you!

PM me for more info!

**littlewhite** · 10-14-2008 09:00 PM

What yr and model is your ride? If is out of warranty just take it to Matrix (check my sig). Better yet, just take it to Matrix anyway to have them check it out. I havent taken my car in for anything @ stealership at all except for something i know is wrong from factory, which was once.

**djn04** · 10-14-2008 09:47 PM

Originally Posted by littlewhite

What yr and model is your ride? If is out of warranty just take it to Matrix (check my sig). Better yet, just take it to Matrix anyway to have them check it out. I havent taken my car in for anything @ stealership at all except for something i know is wrong from factory, which was once.

Trust me no money will be going Sunsets way. I'm still under warranty. I'm going to drink as much bottled water as I can next time I have to sit in the waiting room.

**Daness373** · 10-14-2008 10:31 PM

Matrix all the way. No other choice

**littlewhite** · 10-14-2008 11:30 PM

Originally Posted by djn04

Trust me no money will be going Sunsets way. I'm still under warranty. I'm going to drink as much bottled water as I can next time I have to sit in the waiting room.

they got snacks too like chips and cookies

**Rommulus** · 10-15-2008 12:08 PM

I always pile up on the Sunset snacks while I'm there! Sucks that they aren't treating you well. I haven't been back to Sunset for service since my waranty ran out, mainly due to cost issues, but they always treated me great while I was with them.

**mtshank** · 10-15-2008 09:03 PM

matrix.....jeremy will treat you right

**jeremy@matrix** · 10-16-2008 10:46 AM

Sorry to hear about your troubles djn04. Talk to Corey or Andrea at Sunset Westside service.
If we can help with anything, let me know. No work we do affects your factory warranty and we happily scan codes/CEL's for free.

PS--Thanks everyone for the kind words and support! We truly appreciate it!