EuroGEAR USA --- CARBON FIBER HOOD & TRUNK --- (Group Buy Sale + Free Shipping!!)

[EuroGEAR USA]

Hello everyone,

We just started a new group buy for CF parts in the GB forum. Check it out when you have time and let us know if you guys have any questions.

Thanks!

http://audizine.com/forum/showthread.php?t=238885




S4Soul' car

[vorsprung00s4]

just throwing this out there before any of you do business with these people... a close friend of mine (raketeS4 on the forums) ordered a CF hood from Tony for his B5 S4 and had it priority shipped so he could have it painted and installed in time for waterfest this summer. When the hood arrived it was damaged (search the forums and you'll find that this is a somewhat common issue with EuroGear). Anyways, the damaged hood is not the worst part of the story, delivery was refused due to the damage and the hood was sent back (this was PRIOR to WaterFest - over two months ago!) but my friend has yet to receive his money back for the returned hood. EuroGear may not be the worst aftermarket company out there, I'm sure there are people who have had good experiences with them, but there is no excuse for what Ryan has had to deal with and there is ZERO legitimate reason for not refunding him his money the day he refused delivery of the damaged hood.

[oneohone]

Hmm I have good feedback for Eurograr USA. I received a hood from them and it was packaged perfect, perfect fit, the quality of carbon was excellent. I couldn't have asked for better quality/service/fitment.

[EuroGEAR USA]

... but my friend has yet to receive his money back for the returned hood....

vorsprung00s4 - If you are refering to "Ryan S", we refunded his money in full about 1 month ago. Before then, we had communicated that it would be possible to ship a replacement hood sooner but he wanted a refund instead. For refunds, the shipping company legally has the right to investigate for up to 60 days. Because we are not the people that made the actual delivery, we can only rely and wait for their findings. I understand you are just concern about your friend, but we did take care of it as soon as we could on our end. We kept in communication with Ryan through out.

[OPM]

I bought a hood from them and everything was as promised. Great quality and fitment. Very light. Competitively priced. Communication was good too. These guys are NOT scammers. Buy with confidence.



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[EuroGEAR USA]

I bought a hood from them and everything was as promised. Great quality and fitment. Very light. Competitively priced. Communication was good too. These guys are NOT scammers. Buy with confidence.

Hmm I have good feedback for Eurograr USA. I received a hood from them and it was packaged perfect, perfect fit, the quality of carbon was excellent. I couldn't have asked for better quality/service/fitment.

OPM & PiMPMAN101 - Thanks! for the feedback guys . Like every other company in this world, we can't please every single customer every time. But we do try. No matter how we package the parts, there will be a damage here and there time to time from freight company's mishandling. That is something we can't control. But damages are a small percentage when you compare it to the amount of boxes we've shipped out. Shipments are covered by insurance, so customers will be covered for shipping damages. If anyone has any problems, contact us and we'll assist you.

[fatezero]

any hoods with small scoop or vents for engine cooling?

[vorsprung00s4]

vorsprung00s4 - If you are refering to "Ryan S", we refunded his money in full about 1 month ago.

granted, I have not spoken to Ryan since he left for school in early September, but as of then he hadn't received his money (over a month after he refused delivery of the hood)

For refunds, the shipping company legally has the right to investigate for up to 60 days. Because we are not the people that made the actual delivery, we can only rely and wait for their findings.

if he refused delivery, was the hood returned to you or did it become property of the shipping company? He tried explaining to me what your reasoning was for not immediately refunding him, but to me it makes no sense. If he refused delivery of the hood, it seems to make sense to me that your company should have refunded his money that day.

[EuroGEAR USA]

if he refused delivery, was the hood returned to you or did it become property of the shipping company?

I assure you that the funds were fully refunded.

When your friend refused delivery, the shipping company kept the hood. It was NOT returned to us and they were inspecting the hood to make sure that the damage is consistent with the claim which took them weeks. We had stated we can ship a replacement hood. But try to understand that we are on the other side of the country without being able to see what happen. We are not saying Ryan lied, but we can't just get a phone call and issue refund without getting a returned product and without hearing from the shipping company about what happen. Ryan himself said he understands.


What is your name sir/madam? It would be nice to know who we are talking to about another customer's order.

PS: If you still want to discuss more about the process, please call us directly at 626-443-8818.

[vorsprung00s4]

the name's johnny. to be honest, I was excited for ryan to get his hood because if everything had worked out I was going to pick one up myself. I liked the fact that you can use a hood prop. he never explained to me that the shipping company had kept the hood... i'm still in the market so who knows

[EuroGEAR USA]

the name's johnny. to be honest, I was excited for ryan to get his hood because if everything had worked out I was going to pick one up myself. I liked the fact that you can use a hood prop. he never explained to me that the shipping company had kept the hood... i'm still in the market so who knows

No problem, glad to have things sorted out. If you have any questions about the group buy, please contact us.

[laxman851]

someone likes to jump on the flame wagon fast