Some bullshit

**dirtybrd** · 09-27-2008 12:23 PM

My Cooling Mist WI controller took a shit. I bought it thru a company called Engine Runup and they're now out of business. So I contacted Cooling Mist for a replacement controller, as their kits have lifetime warranty. I was told that the owner of Engine Runup bought the kits from them for a very low price but he was responsible for all warranty. So now I'm screwed out of $240

.

**Arclight** · 09-27-2008 12:28 PM

Way to go Cooling Mist for standing behind your product... Will they at least give you some type of discount on either the repair of or a new controller?

**dirtybrd** · 09-27-2008 12:34 PM

I trying to get some contact info for the owner of the company to see if he'll help. I would think he'd still have some laying around. They're telling me there is nothing they can do.

**manhertm** · 09-27-2008 12:48 PM

What, how can a company move warranty responsibility of their product to a seller? Sounds like some bullshit, I don't care if the seller pays 2 pennies for their product, they are still responsible for the warranty. That's like Apple giving me shit because Staples sold me an Ipod and went out of business. It might not be worth it to go after these guys ,but if they don't take care of it, then, on the shit list they go.

**dirtybrd** · 09-27-2008 01:41 PM

It is BS, but the product itself is great. I'll keep you guys posted. If they don't help me I'll just buy a Devils Own cont., it's $100 cheaper.

**mike-2ptzero** · 09-27-2008 04:06 PM

That is total BS they are giving you, no matter what the retailer buys the product for they are not the ones responsible for warranty if the "product". That falls on the company that produces the part. That is just bad customer service.

**manhertm** · 09-27-2008 05:35 PM

Kwimberly get ur ass in here and offer some newbie lawyer advice.

**T0M3K** · 09-27-2008 05:42 PM

My best advice, contact tripleB.
BBB.org
They will do wonders on your behalf if you have a valid claim, and you do.
Warranty is upheld by manufacturer unless stated otherwise.
Exceptions are so called OEM products, where reseller buys it cheap and provides warranty. Examples are system builders, where they buy windows from microsoft for silly prices but are obligated to provide support for end-users. If you buy OE hardware or software you may end up without any warranty.

**dirtybrd** · 09-28-2008 12:37 PM

Originally Posted by T0M3K

Exceptions are so called OEM products, where reseller buys it cheap and provides warranty. Examples are system builders, where they buy windows from microsoft for silly prices but are obligated to provide support for end-users. If you buy OE hardware or software you may end up without any warranty.

That's basically what they're say'n.

**mike-2ptzero** · 09-28-2008 03:01 PM

Originally Posted by dirtybrd

That's basically what they're say'n.

That is because they know the shop went out of business so they are using it to get out of having to cover "their" product. A real company would step up and take care of the customer since the shop did go out of business and because the product has their name on it not the shops.

**dirtybrd** · 09-28-2008 03:25 PM

I know, it's crap! I'm going to keep working them. I have to do it via e-mail, I don't have time to call the as my days are 13hrs long and I can't use a phone at work.