I thought it pertinent to post the following to avoid any other people suffering the same issues when I had my Audi serviced at Bexley Audi recently, only to discover the following issues:
Several oily prints on the black metallic paintwork.
Spilled oil in the boot
Scratched/Marked bodywork
Driven at more than twice the speed limit on more than one ocassion
4 miles on the bodycheck sheet, 16 on my tracker logs
Used out of business hours. (started, ran idle)
As a global organisation with “vorsprug durch technik” I thought these issues would be resolved quickly with an email to the Bexely Audi Service Manager (John Lowe), especially as Id been emailed by him requesting feedback on the service.
After explaining the issues to him, and advising I could confirm the speeding, (including driving without being warmed up sufficiently), his response was “I dont know what your problem is”
Further escalation with Bexley Audi proved fruitless and I called Audi UK. 72 hours later, I was still trying to report the issue to Audi UK – who then told me they couldnt do anything because its an independent Audi dealer. That means Audi UK authorised and approved them to sell, maintain and repair vehicles, but Audi UK dont own the garage.
Further escalation to Jeremy Hicks (Audi UK MD) showed signs of promise, with comments like “I assure you that we will do our utmost to restore your faith in us”
A week on, and Im advised that Bexley Audi have complied with Audi UK requirements for servicing my vehicle, and theres nothing more Audi UK can do.
I'll leave you to decide if you think the measures are to Audi UK standards, and if you'd like your car to be treated in this manner when left with the manufacturers agent. I would, however, recommend that you check your dealer is an Audi UK garage (and not an independent) so you get the relevant support should you suffer similar issues.
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Originally Posted by Dompiece
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