Dealership HELL!

[01audia4]

Sooo ive always read on Audiforums and the Zine about peoples problems with the dealership--Here is mine NEVER GO THERE!

Ive been to two different shops don galbarteh(sp) and Don rosen. Both pretty good Galb. Told me what control arms were bad and checked some other things out for me FOR FREE. Rosen checked my Clunky second gear out drove it around made sure my clutch was fine FOR FREE...

For a while my flex pipe has been gone. One day it decided to brake and actually come apart from my cat. So i had a big gaping hole in my exhuast. I took it upon myself to fix it one day so i could complete my 50Mi work commute in silence not a big roaring exhuast. This week i have a paid vacation nothing like brining my car to YBH AUDI for them to fix my flexpipe(BOTH don's told me to bring it there to fix my exhuast under the 80K Warenty)

I called YBH several times to speak with their service department, told them plenty times that my FLEX PIPE is broke and a new pipe was welded in place for my work commute. They said over 3 times they will take a look at it, have their warenty spec. look at it and tell me what they can do.

Last night i dropped my car off there, my appt was for 8Am. I just now got the call for my car saying i owe them 2 hours worth of labor and they could not do anything about my exhuast. The warenty is only on the cat, nothing else. When i told them over and over again that my cat was fine and i needed a new DP/Flex pipe put in. They also told me they spent an hour reading my ECU to find a problem with my 02 sensor. I have a handheld obd and every 8min that code for my 02 sensor bank2 sensor2 comes on. NOT AN HOUR. They are charging me an two hours of labor to put my car on the lift look at it tell me my cat is fine(they didnt even have to get their hands dirty)

WHAT THE HELL IS THAT!

I called AudiAmerica and she is trying to resovle the problem for me right now......Hopefully they do and i don't have to pay 250 dollars for them to look at my car and tell me that its not underwarenty when they could have told me my flex pipe isnt underwarenty on the PHONE!!!!!

Never again. NEver again will i go to a dealership

[FACT]

yeah that tends to happen

[MattzWarsteiner]

Sorry bout your experience with that other dealership, 01. If YBH Audi knew that all you were looking for was a flex pipe replacement under warranty, the service writer would have been obligated to call you before any other diagnostic work was done on your car.
Audi America should side with you on this. < < Be nice to them, right.

Don Rosens was the dealer that did all of the service work on my car before I bought it according to the 1st owner and carfax. I bought the car in VA BTW. All I can say is practically everything on the car is perfect, the engine bay is clean as hell and it runs fantastic with 100K. Even without knowing them personally, I give Rosens my A-1 wrenchie respect.

[m5racer]

the fact that you went to a dealership was your first mistake. i never have and never will take my car to an Audi Dealership, independent audi shops only!

[Squarrl]

I take my car to the dealer for safety... cuz its free. I usually go to VW for parts / alignment for my car. No one can align my car here properly other then Audi/VW for some reason.
Also unless the shop is good and you know it they are not accountable to anyone unlike the dealer who can be to Audi.

[ricebeater]

I would never take my car to YBH they have a horrible service department. I would stick with Galbraith I have had good success with them, they are a little pricey but they know how to get the job done.