Why Customer Service @ Rombotis Tuning in Montreal was not good..

[jackyaudi]

For those who live in Montreal, Canada, you are probably aware of Rombotis Tuning, here in Montreal.

Here is my experience: The guys there are talented, they know what they doing, but their customer service sucks big big time. To the point where I will never would want to even drive by there.

So I had an annoying noise which I thought with their experience they could tell me if its coming from inside or outside the vehicle. So I asked them very clearly to ONLY take 2 minutes (120 seconds that is) of their time and JUST tell me if they think its from in or outside. Thats it, I dont want it to be fixed to diagnosed, I even told them I can take an appointment if they don't recognize the source of the noise right away. Sounds like a simple thing to ask for a garage no? I mean you could be as busy as hell, but if I ask you nicely, with patience, and I drove all the way to you, and was willing to wait, but you cannot even spare me 2 minutes for a quick check?

Here is the answers I got:

"Am too busy"
"I dont have any time today"
"Am full till August the 5th"
"I dont even have time for 2 minutes, because I have 100 2 minutes things to do"
And he does not even look at you, the client, 80% of the time.

Excuse me, but being such as big jerk not to spare a client who is just asking 2 minutes of your time to check whether you recognize the noise or not is just lame, disrespectful for the client, and just deserved me to say that in his face. Still I was polite enough to just leave without saying anything and think how bad a garage can ever be.

Sure you can spend thousands and he will give you more attention and respect, but I will never do business with a garage with this type of attitude, lack of customer service, and jerkiness.

[m5racer]

edit

[Ringlord]

Hey JackyAudi, I think you misunderstood. I told you if you wanted to wait and you were impatient. What makes you more important than my other clients that were here before you? Should I put them aside for you? Are you more important than anyone else? No, and vice versa. We are a small shop and we can only do a few things at a time. Things have to be in a certain order, am I not correct? Dude, I am working like 12-14 hour days just keeping up with my appointments, I can't put it all aside just to check your noise. You have to wait like everybody else, if you dont like it, go somewhere else.
Don't waste space on these forums just because you are an arrogant little sh*t. I wish you did tell me those things to my face.

[Ringlord]

I wasn't looking at you because you were rudely interrupting me while I was trying to send a very important email to one of my clients. I was trying to talk to you while doing my work. No soup for you!

[Tgr_Clw]

omg so much drama.

[Ronin]

For those who live in Montreal, Canada, you are probably aware of Rombotis Tuning, here in Montreal.

Here is my experience: The guys there are talented, they know what they doing, but their customer service sucks big big time. To the point where I will never would want to even drive by there.

So I had an annoying noise which I thought with their experience they could tell me if its coming from inside or outside the vehicle. So I asked them very clearly to ONLY take 2 minutes (120 seconds that is) of their time and JUST tell me if they think its from in or outside. Thats it, I dont want it to be fixed to diagnosed, I even told them I can take an appointment if they don't recognize the source of the noise right away. Sounds like a simple thing to ask for a garage no? I mean you could be as busy as hell, but if I ask you nicely, with patience, and I drove all the way to you, and was willing to wait, but you cannot even spare me 2 minutes for a quick check?

Here is the answers I got:

"Am too busy"
"I dont have any time today"
"Am full till August the 5th"
"I dont even have time for 2 minutes, because I have 100 2 minutes things to do"
And he does not even look at you, the client, 80% of the time.

Excuse me, but being such as big jerk not to spare a client who is just asking 2 minutes of your time to check whether you recognize the noise or not is just lame, disrespectful for the client, and just deserved me to say that in his face. Still I was polite enough to just leave without saying anything and think how bad a garage can ever be.

Sure you can spend thousands and he will give you more attention and respect, but I will never do business with a garage with this type of attitude, lack of customer service, and jerkiness.

I was there when you come in the office yesterday afternoon !! And sorry to said that but you was a little bite arrogant when you spoke with Mike

That really funny, first time I heard something like that from a customer from this shop. Is not because he didnt give you 2 min of his time you can said that. Do you go to the Audi Dealer one time and ask 2 min to check your car ??? He will problably tell you go to service manager to get a appointment.

Can you imagine 10 customer like you asking that 2 min each day ? how can be hard to him to fix all the rendez vous he have ?

Ok I understand your point that suck he cannot take 2 min of his time to check , but to look the small problem is not 2 min is more like 10-15 min to not just said to you " oh is that the problem or maybe is that thing" and then after you go somewhere else and tell other garage is that thing and on reallity is really not that. So after that Rombotis will have a bad reputation to said stupid thing.

I know Mike alot and he not the type to be like that with his customer.

Normally a new costumer should take a appointement to check the problem, if you are a regular customer I m pretty sure they was not be like that to you.
But do you know how many people pass by there and just ask to check and after that go somewhere else ??? Maybe because after 30 year of service his always like that to new people who pass by there.

Anyway, if you looking around on all the forum Rombotis Tuning have a exellent reputation in Montreal area.

Please go to some othere specialist Audi Tuning shop in Montreal area ( and I know they don't have too many) and ask same thing to take 2 min to check the problem , and I look what he will answer to you.

Dont go to your garage at the corner who they work on anything, I mean go to a real specialist on VW/Audi like VAG motorsport and tell me what he will answer to you .

[m5racer]

omg so much drama.

no he dident (snapps fingers)

[ed@mtl]

All you need is to bring some "Cafe Union Cappuccino". And you'll be a VIP.

[audee3]

ya i went to the dentist the other day and asked him to come outside and check my teeth but he kept telling me i needed to make an appointment and that he was busy. What a prick thats why i hate the dentist he does good work but customer service sucks i just needed 2 min. thats 120 seconds...

[r33fgirl]

PROBLEM FOUND/SOLVED: I took the car to a local garage I know here, not audi certified or anything, and the guys there (also friends) took them 30 minutes to find the problem

2min hey ?

I dont understand the point to bash out Rombotis for that little issue. I am going to write on forums that my doctor sucks because I have to wait 2 months to get an appointment with him ?

Customer service does come from both ends so that means customer too. These guys are busy as hell so I can understand he doesnt want to check a 2min thing that will probably end up in a 30min thing. My 2cents.

[Das General]

So let me get this straight. You are mad at a shop because they wouldn't give you a free diagnosis. It doesn't really matter how far you drive or how polite you are (which it sounds like you really aren't, and judging by the fact that you created a thread about it, also makes me agree against you), you just can't butt in to some business and request a diagnosis.

75 percent of car problems can be diagnosed in a matter of minutes, maybe even 120 seconds. If Rombotis Tuning just diagnosed everyones car for free and not by appointment, they wouldn't make any money.

I am also intrigued that you needed someone else to listen to your car to tell whether the noise was coming from the inside or outside. You couldn't start your car and then just listen? It doesn't take a master tech to tell where a noise is coming from (especially as general as inside or outside).

[Pr0n]

"I dont even have time for 2 minutes, because I have 100 2 minutes things to do"

I like that line.

...and I want to move back to MTL

[bunnn]

Maybe you should call before you drive "a long distance" to find them. Besides, 2 minutes might not be enough to clear diagnose what/where the sound is coming from. Heck if they wanted to play you, they can give you a 20second bullshit diagnoses, and send you on your way. I can't imagine just walking into any reputable local tuners and asking them for time. Again, the key is call, phones were invented for a reason.

[bradyzq]

Excuse me, but being such as big jerk not to spare a client who is just asking 2 minutes of your time to check whether you recognize the noise or not is just lame, disrespectful for the client, and just deserved me to say that in his face. Still I was polite enough to just leave without saying anything and think how bad a garage can ever be.

A guy who shows up at a busy shop with no appointment, expects the owner to drop everything and cater to him immediately, for FREE, and when that doesn't happen, proceeds to throw a hissy-fit all over the net, is not even close to my definition of a client.

[mianol]

hehehe if i were him id look at u (while "reading" you already...) and then use 30 secs of my time and pretend to listen and tell you i hear nothing and to tell you to check your ears then kick you off my property

[Siggiepop]

lol. yeah. call...ahead it helps.

[Das General]

I think JackyAudi is embarrassed and won't chime in on his own thread.

[woofster]

I'd have to side with Rombotis Tuning on this one. If their schedule was completely open then sure, I can imagine they'd just ask you to swing your car in for a look. If they were somewhat busy but you were a regular customer, then I can see them try to squeeze you in for a quick look. Now, as they did say, if they were really very busy, then even as a regular customer, I wouldn't even feel right asking them to look at my car, even for a few minutes.

[pr0digy30]

It's one thing if you have been frequenting a shop for years and have been a regular and loyal customer, to ask for such a favour... but if you're not well known to the shop, to just waltz in and demand service... sounds like a little kid.

[lanoueb5er]

Never went to rombotis but only heard good things about this shop... and trying to make a bad reputation to a shop because he didnt give you your 2 min of attention is not cool . yes, people are sometimes busy... get over it.

[allen@simplytire]

I agree that coming out and just taking a look at the sound could have been easy enough, and mybe he should have just done it (potential business)... but for jacky to come on the forums and complain about something like that is very low class... I could understand if you paid some money, had something done and then were very unhappy... but just because you didn't hear what you wanted... wow.

Did you think for one second that you could potentially be harming someone's business? What if somebody wrote something negative about you without premise, and you had a familly to feed? I really think you should grow up and think about the consequences of your actions... the internet is a very powerful place, sometimes the things you think may make sense inside your head, but posted on a public forum will only make you look stupid.

[pr0digy30]

No sense complaining to the OP, since he's abandoned this thread (he's posted since in other forums).

Hope his abandonment is out of wisdom for realizing the error of his ways and not cowardice just because people disagree with him.

[Quattropower]

when you are not happy with customer service just go some where else ....

[jackyaudi]

Guys,

Yes I was disappointed at Rombotis. I know they do an excellent job repairing, but that does not mean am happy with their customer service. Yes I was a customer and flashed my ECU there with Revo. Yes I pay for any repairs and diagnosis done on my car.

But look, I asked them nicely to look over the car for 2 minutes to see if the noise if from INSIDE or OUTSIDE the car (thats all I was asking), am sure its not much to ask for a garage. I made it clear I did NOT wish to repair my car on that day, and I even told Mike that I will make an appointment in the coming future to actually FIX the problem. When there, there were not many customers AT ALL. I saw the nice guy I knew from last year(I believe that would be Ronin), and he was the only customer other than me that I have seen there!! Correct me if am wrong. YES there were like 2 cars being fixed, but I did not see like 5 customers waiting there or anything like that!!

Eventually, I took my car to another garage and they fixed the problem, yes it took them 30 minutes, but that was to actually FIX IT, not to tell me if the noise was from WITHIN or from OUTSIDE the car, and I paid them happily as I mentioned in the other thread.

And I did wait for like 20 minutes at Rombotis (which is nothing), but its the negative attitude and arrogance I got is what made me leave.

If you are too busy to even look at a customer when you talking to him, then maybe you got some customer service skills problems.

And here is his reply:

"Don't waste space on these forums just because you are an arrogant little sh*t. I wish you did tell me those things to my face."

Yeah, very polite reply right there Mike. Just shows how much of a loser you are.

Look what I said in my thread:

"Here is my experience: The guys there are talented, they know what they doing, but their customer service sucks big big time. To the point where I will never would want to even drive by there."

You think you really offering good customer service are not you? Well wake up and next time be something better than just a prick.

If you want someone to pay you for your 2 minutes check so you dont cry about it, then let them know, am sure they will do that and never come back again. Heck, you spent MORE TIME telling me how busy you are than make a customer happy and spend 2 minutes of your precious time. You know very well I did not ask you to fix it, JUST to tell me if its from in or outside the car.

Sure if I spent thousands in there u will be "all free", but with your attitude, you just plain suck.

[jackyaudi]

I agree that coming out and just taking a look at the sound could have been easy enough, and mybe he should have just done it (potential business)... but for jacky to come on the forums and complain about something like that is very low class... I could understand if you paid some money, had something done and then were very unhappy... but just because you didn't hear what you wanted... wow.

Did you think for one second that you could potentially be harming someone's business? What if somebody wrote something negative about you without premise, and you had a familly to feed? I really think you should grow up and think about the consequences of your actions... the internet is a very powerful place, sometimes the things you think may make sense inside your head, but posted on a public forum will only make you look stupid.

I am just writing to express my dissatisfaction with Mike customer's service. This happens almost everywhere on the forums, even on different company's own forums. Customer service can be better, am was not saying they dont know what they doing, or dont know how to repair, no. Look at my first post, I praised them on their work but expressed what I thought about their customer service. Sometimes I tell the person directly when am not happy as a client, but trust me, if you were in my place and saw Mike's attitude, then its different. I just felt like leaving and decided to post this thread to share my experience with others here. And he remembered me and knew that I was a customer. Not a frequent one, but still was one.

[jackyaudi]

Never went to rombotis but only heard good things about this shop... and trying to make a bad reputation to a shop because he didnt give you your 2 min of attention is not cool . yes, people are sometimes busy... get over it.

Same here, I heard very good things about their repair work, thats why I went there in the first place. It was not really about attention, we go there to fix our cars not to get attention. True people are busy, true sometimes they dont have time, but I still think that his attitude and the way he dealt with my little request were not good at all.

Its good to show that you are busy and have a lot of clients and I am sure he does, but its not good to act as a prick and talk to people from your nose. He was very nice when I first met him and did my Revo flash, and thats why I came back the other day, but I have no idea why he acted like that and honestly left feeling very unhappy. It was more of the customer treatment than anything else. At the end of the day, I go to another garage and its over.

[jackyaudi]

A guy who shows up at a busy shop with no appointment, expects the owner to drop everything and cater to him immediately, for FREE, and when that doesn't happen, proceeds to throw a hissy-fit all over the net, is not even close to my definition of a client.

Not really what I wanted and expected from him, but hey, I cannot really stress more that it was the attitude and treatment more than anything. Look if he wants to charge me for 2 minutes, sure, be it. 99% of the garages I know dont charge for a 2 minute advice. We are not talking repair here. But hey, if you were not there and saw things by the way they were, its hard to judge things from your side.

[audee3]

how old are you 12-13? someone tells you they dont have time to check your car just make an appointment or go somewhere else dont cry about it and then go on a forum saying that customer service sucks

[Ringlord]

Jacky, you walked in when I was extremely busy, and demanded that I give you 2 minutes. I NICELY explained that it was not possible for me to check your car, yet you insisted that I leave what I was doing to come check your car. I, again, told you nicely that it was impossible, yet again, you persisted.
It came to the point where you started with the attitude, and I have NO tolerance for attitude. You are the first and probably the last person who has/will complain about bad customer service. Seriously.
I have one thing to say to you, treat others they way you want to be treated. That is all.

[audee3]

And by the way i have been a customer there for many years and how much you spend has nothing to do with the way you get treated or how much time they have for you.

[jackyaudi]

Jacky, you walked in when I was extremely busy, and demanded that I give you 2 minutes. I NICELY explained that it was not possible for me to check your car, yet you insisted that I leave what I was doing to come check your car. I, again, told you nicely that it was impossible, yet again, you persisted.
It came to the point where you started with the attitude, and I have NO tolerance for attitude. You are the first and probably the last person who has/will complain about bad customer service. Seriously.
I have one thing to say to you, treat others they way you want to be treated. That is all.

Mike, I asked if you *could* check it, and I waited outside if you remember, so I dont disturb you more. When I came back you were still busy, I understand now that my timing was not good, but you mentioned that you were fully occupied until August 5th, so I was trying to get you to take a quick 2 minutes look so I dont wait like 2 weeks, thats all. I have nothing against you, like I said, you were very nice the first time I went there, I was just surprised and felt really annoyed before I left there.

[jackyaudi]

how old are you 12-13? someone tells you they dont have time to check your car just make an appointment or go somewhere else dont cry about it and then go on a forum saying that customer service sucks

audee3, please, keep it polite, I dont know you personally, and you dont know me neither, and you were not there, so dont make judgments like that. I have the right to complain about customer service, and its kinda not your business.

[pr0digy30]

Nice to see the OP finally respond after I called him out...

I have the right to complain about customer service, and its kinda not your business.

The moment you bring it onto a public forum, you've made it other people's business. You came here looking for sympathy and support... but found quite the opposite.

But I digress... who hasn't been elbow-deep in something, had someone come along and try to pull you away from it...and for one reason or another, don't want to.

It's called priorities. The gents at this shop had their priorities... and number one was finishing the job on the car they were working on. Why lose your focus, concentration and time to go investigate some "noise" that can obviously be dealt with at a later date and time.

Can you walk into an Audi dealer, pull off a mechanic from his work and ask him to look at something... in general, NO!

The guys at Rombotis should feel fortunate they didn't even look at this guy's car, because based on his other posts it was a problem caused by his dealer... where he should have went to in the first place. Who knows what he would have said next, had they agreed to look at his vehicle.

In closing, I think the OP owes this shop an apology and an edit of his original post... as he is doing a great dis-service not only to himself but to Rombotis with these baseless accusations and arguments.

[jackyaudi]

Nice to see the OP finally respond after I called him out...



The moment you bring it onto a public forum, you've made it other people's business. You came here looking for sympathy and support... but found quite the opposite.

But I digress... who hasn't been elbow-deep in something, had someone come along and try to pull you away from it...and for one reason or another, don't want to.

It's called priorities. The gents at this shop had their priorities... and number one was finishing the job on the car they were working on. Why lose your focus, concentration and time to go investigate some "noise" that can obviously be dealt with at a later date and time.

Can you walk into an Audi dealer, pull off a mechanic from his work and ask him to look at something... in general, NO!

The guys at Rombotis should feel fortunate they didn't even look at this guy's car, because based on his other posts it was a problem caused by his dealer... where he should have went to in the first place. Who knows what he would have said next, had they agreed to look at his vehicle.

In closing, I think the OP owes this shop an apology and an edit of his original post... as he is doing a great dis-service not only to himself but to Rombotis with these baseless accusations and arguments.

Its called Business sir. Its how you pull more clients, or have so many that you dont care about any potential ones, and give negative attitude and make the customer feel like sh*t because of a quick 2 minutes check he asked for, which I would have waited like 2 weeks for it to be fixed/checked.

And whats wrong with posting on the forums about having a bad customer service experience? Never seen it before? People who read this forums will know what am complaining about, its not about quality or accuracy or honesty or integrity, its about about client relations. If you cannot take that kind of criticism, then something is missing.

Next time go to a garage, ask them for a 2 minutes favor since you were a customer there, and let them tell you that they are too busy without looking 80% of the time at you, and that you have to come back 2 weeks later, THEN come back and tell me how that made you feel... get it now?

[jackyaudi]

FYI, I changed the title of the thread to:

Why Customer Service @ Rombotis Tuning in Montreal was not good..

because thats exactly what my experience was.

If you dont like the fact that I had a negative customer experience, then its not my thing, go ask the shop why.

[pr0digy30]

I stand by my above comments and won't even dignify that diatribe with a response.

[ed@mtl]

Mike, this is why you should hire a sexy secretary to take all messages so that you can do your work and drink your Cappuccino.

[mianol]

if a mechanic is supposed to stop and look at every1 trying to talk to them.....he fails being a mechanic lol
even while detailing or doing diy jobs on cars i dont look at whos tryin to talk to me since the more important thing is what your doing. Ud wana focus on do what your tryin to do. you went to rombotis a year ago...so your not a frequent customer..i doubt that u drove ALL THE AWAY over to just have it checked to see if its outside or inside...iuno bout the 2min advice thing...cuz if i was to give a 2min advice n if i really did go over there...id fix it while im at it ... n its not 2 mins

[mianol]

Next time go to a garage, ask them for a 2 minutes favor since you were a customer there, and let them tell you that they are too busy without looking 80% of the time at you, and that you have to come back 2 weeks later, THEN come back and tell me how that made you feel... get it now?

ive done that enough lol even to my friend's garage makes me feel like im the idiot. but the only difference is.....i dont cry about it and for being some1 that cant have the patience and wait for anything...I just go somewhere else asap. im still in good relations with all those garages and dont have anything but good things to tell about.


oh, i dont annoy people every 10 minutes to look at my car either.

[Ronin]

Next time go to a garage, ask them for a 2 minutes favor since you were a customer there, and let them tell you that they are too busy without looking 80% of the time at you, and that you have to come back 2 weeks later, THEN come back and tell me how that made you feel... get it now?

We all understand your frustration, but try to understand our point, maybe I meat you last year, and you chips your car with Revo. But like we said you not a regular customer, last time we see you there is like one year before, so that not call a regular customer.

And for sure look what happend, Mike told you he will only free in 2 week, we know together if you stop there you will never take appointement and wait 2 weeks, and since after that you will go strait to other garage.

A regular customer normally will take the rendez vous and wait 2 week, but like you , you will go somewhere else , and that is totally understandable . Because me to if I will not a regular customer at one place I will like to fix asap. But when you a regular customer you have a loyalty with the shop.

The impression we have here is you feel like Mike threat you like a shit, but he doesn't , is only you you get mad and the end and you post here

Did you think for one second that you could potentially be harming someone's business? What if somebody wrote something negative about you without premise, and you had a familly to feed? I really think you should grow up and think about the consequences of your actions... the internet is a very powerful place, sometimes the things you think may make sense inside your head, but posted on a public forum will only make you look stupid.

Like AHI wrote , he's totally right internet is really POWERFUL place, your small opinion can give a bad reputation to a business. And come big BIG.

We have the proof here you post a small opinion and look , most of people who reply is not on your side, because people don't like people who bashing for some small stupid thing. Before you post you should email Mike or call him to ask why.

To fix the problem with the person and not trying to get here and look if you right or not.

Rombotis Tuning is not small most of people on Audi Forum know Ringlord and know the shop. People here know Mike is always be gentle with customer. If you make a search on many forum you will see all the good comment about the shop.

So that normal if you trying to bash a shop people dont like that.

Is REALLY REALLY hard to find a good sepcialist tuning Audi shop, you can count it in one hand all the good good shop in Quebec