Brakes are one of those things in cars that we just expect to work . . .
We expect that when you touch the pedal your going to slow down. We improve our brake system so we get better pedal feel, less fade, etc.
We expect that parts designed for semi-racing applications to work, and work better then OEM parts.
What we don't expect when applying the brakes is hearing a popping noise, followed by our foot going to the floor, then an oh shiet moment . . . look at that . . . I'm not stopping . . . not at all . . . holy shiet . . . I'm going to crash. I'm lucky I suppose, my story isn't so bad . . . this is because I happened to be pulling into my parking lot at a slow speed and just bumped the front end of my car on a telephone pole. No damage, good deal . . . but WTF.
So, I look at the front wheel well. Oh yeah, look at that brake fluid all over the place. I proceed to then take the wheel off to see what the hell is going on. It's one of a few things, the hard-line failed, the stainless lines failed, or the caliper failed. Perhaps the line got hit by a stick or something along those lines and then failed.
Well, as it turns out . . . the stainless line failed miserably. Not because of abuse, not because it was hit and damaged . . . but because it was used. Every time we turn our front wheels the line moves . . . thus the reason why it's flexible. So when turning or having the suspension go up and down it will move with the caliper. The line fatigued due to usage . . .
SO . . . I call Stop-Tech in Compton, CA . . . 310 933 1100 . . .
ST: Hello, how may I direct your call . . .
ME: I've had a stainless brake line failure . . .
ST: Let me redirect you . . .
ST: What seems to be the problem?
ME: I've had a rupture in one of your stainless brake lines:
ST: Excuss me . . . ? What do you mean you've had a failure in a line?
ME: The line fatigued and failed at the junction to the caliper assembly . . .
ST: How'd that happen? Doesn't seem likely.
ME: From turning the wheel a few thousand times I suppose.
ST: Where did you get the lines?
ME: Not really sure, its been a while . . . from a dealer of yours on the internet.
ST: OK, Where do you live?
ME: Pennsylvania.
ST: Oh . . . our products aren't meant to be used in that environment.
ME: WHAT?
ST: Our products are RACE products . .. and the harsh enviroment of the winter and salt you get there in PA isn't good for the lines.
ME: OH REALLY? Let me get this straight . . . these are DOT approved lines correct?
ST: Yes they are . . .
ME: So . . . why are then DOT approved if they aren't meant to be used in salt and winter environments?
ST: Let me get your information . . . name?
ME: Give information, telephone, etc.
ST: We'll have someone contact you in the morning regarding this.
ME: Wait . . . is this product warrentied?
ST: No, they are race products with no warranty. It says so on your package.
ME: These lines are over 3 years old . . . I threw that away years ago.
ST: Oh, I see.
ME: So what you are telling me . . . is that I have to replace these myself out of pocket for a failed product on your end . . . do you understand how important these lines are?
ST: Yes I do . . .
ME: OK . . . so why are you contacting me in the morning?
ST: We are interested in the failure . . .
ME: Oh, I see . . .
ST: Tomorrow then . . . click.
SO . . . how's that. DOT approval . . . WTF does that mean if they can't withstand salt and winter weather . . . RACE products . . . you would think that race products would be built to higher standards? And they'll get back to me to do some R&D questions . . .
I guess the real question is . . . why do we buy products that are supposed to be better then OEM and really aren't?
Also . . . I've had a brake failure before . . . in that case the front right. The brake partitioning valve in a 1987 Jeep Cherokee still gave me rear brakes, no front, but I still could stop. This car, a 2002 Audi, had no brakes what-so-ever. Kinda strange.
here are some craptacular pictures . . . the line is really out of focus but you get the idea.
really of of focus . . .
Still have yet to take it out . . . ran out of light. Ended up stripping the aluminum flange nut on the hard line . . . with the proper flange wrenches as well. Have to get a new hard line from Audi now too ontop on a new set of stainless lines.
I'll have more pictures tomorrow . . . and the rest of the conversation. I hope that they will acknowledge a product failure . . . perhaps send me some new lines . . . probably not though. The guy on the phone really wasn't interested in hearing anything I had to say.
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