Destructive and careless Audi Techs

[79%N1]

Anyone have any problems with their dealers doing extremely sloppy work when they take their car in for warrany work or insurance repairs or service??

My local dealers techs destroy more than they fix it seems. Not to mention the way the service manager regards me... i guess since he cant afford an audi and he is like 25 years older than me.. and he never went to college and got a real job i deserve to be talked down to and treated like a little kid.

Every time i take the car to them there is a laundry list of things that need to be repaired surrounding or linked directly to the repair they made.

Examples...

2" by 6" piece gets re painted, 2"x6" piece has fuzz in clear coat which no one notices but i see plain as day... i get informed that they are called nibbs in the painting industry... and that they will have to have the car back... there is still a "nibb" or two running around... glad it was only a 2 by 6 inch piece that needed painted.. cant imagine a whole car full of "nibbs".... and the orange peel remains....

from insurance claim, techs install a new shift boot and knob assembly, but need to install a new console later when it comes instock... after installing the console they cut the new shifter boot and bend the metal collar removing the metal clip that holds it on... and reverse lights dont work and mirror doesnt dip down.. And, fail to install the clips that hold the whole boot assembly into the console so you can just pick it up and see down into the console... car goes back and they swear there is no way they did that... and that something chewed through the reverse switch wire... but they all worked before they touched the car.... They replaced the boot for no charge... word it as warranty work that the boot was wearing irregularly...

dealer replaces seat cover on the drivers side seat back because vynal seat bolster is cracking, and replace the bottom seat cover on the passenger side from an insurance claim... Car comes back with a laundry list... two razor cuts on the drivers door, only one side of the drivers seat lumbar comes out... making you sit crooked if the lumbar is out, headrest installed incorrectly, passenger seat cover is RIPPED and threads are dangling off the side, plastic side gaps from the cushion like 1.5 inches towards the front and the seat cover is wrinkled like hell... and to top it all off they put matching gouges in the moldings on the door sills on both sides.... and snap the seat back cover in half almost... they tell me they found an additional crack on that seat and order a new one... put the new one on but put a 1/2 inch gouge into the new one when they install it....

The nav unit was replaced under the insurance due to dark pixels from the break in back in november, the new one has a flickering screen only in night map mode... looks like a slow refresh rate.. none of them can "see" it though sooooo i take a video of it to show them.. the service manager says oh yeah i see what you mean.... and tells the other service guy that he will "arrange to drive the car home when they get it in for service because HE LIVES THE FURTHEST!!" from the dealer.... WTF over???

When i take the car to them today to show them the recent laundry list the service manager comes out barking at me before he listens to me or even looks at anything on the car yelling at me that they arent going to take pictures of my car everytime before they work on it and that they arent going to rebuild the car everytime they work on it and that i bought a USED car and then points to scratches and says oh is suppose we did these too right??? His attitude suddenly changed when i got him to shut the fu$k up and look at the blatantly ripped passenger seat cover.... with threads dangling from it...

I've talked to audi of north america earlier in the week..... I am just fed up with this....

So is this how audi dealers treat their customers typically?? Anyone else here have similar experiences??

Sorry for the long post and thanks to all that actually take the time to read it... i'm just so frustrated... he basically admitted that since i bought a used 36-42k car i can expect them to beat the fu$k out of it... but if it was a brand new 911 they they'd not damage shit when they work on it????

[Raymax_2.0t]

No! Definitely tell AoA, which I guess you already did. And if at all possible, stop going to that dealer! They sound like a Rag-tag bunch who either don't know what they are doing, or don't care about the car.

[Killerteve]

They sound like a Rag-tag bunch who either don't know what they are doing, or don't care about the car.

Probably both

[79%N1]

Thats what i dont get... Audi is new to them, but they have been there for years, they currently are the only Mercedes, Porsche dealer in the area... and they bought a bmw dealer so they are the only one of those around tooo.. i remember when i was a kid they were the first to sell the original hummers too...

How are they in business doing work like this...?? it was just a break in that i took the car to them for in the first place... it happened in november of last year and this still goes on.... they have smashed up porshes mercedes and bmws all over the place at their body shop... how am i the only one who gets this shitty service??


Guess i talk to the gm tomorrow and aoa again... i hear shit to rolls down hill...

[i3oricua]

You know the way to shut to someone up like that is while he bursting out from the get go you ask him right away who his boss is. And as soon as he tells you ask where you can find him/her and talk to that person. You're not the first person or last person I'm sure he's done that too. You bring a car in to get repaired/serviced so that it will come out in the same or better shape than it went in. Not the other way around. The company is getting paid for a service so they need to produce that service. I would definitely speak to AoA or at the very least the GM of the area.

[MrRevesz]

Show me where this manager is and i'll make sure he gets the boot... I've been screwed over by 3 audi dealerships in 2 different states and have a very short temper for these clowns. Yet my problem is yet to be fixed as no one can reproduce it which really gets my blood boiling. I guess my expectations of buying an audi was that of a BMW warranty. I'm afraid to rip ass in my car as somehow it will screw something up and void my warranty.

Don't deal with this clown anymore, like i3 recommended, go to his boss.. Only deal with mechanics and his boss. When he comes out to talk to you, just politely ignore him. What power does he hold over you? Nothing. While he's upset because what he believes a younger guy can afford a car he can't, that's still no way to treat a customer. You don't owe him anything. They are there to fix a problem, not create more. I would file a BBB report as soon as possible. Also, don't be scared if you have another conflict with him to mention AoA and a BBB report filed against the dealership and specifically him. Please, the only thing I can ask is to not let them screw you.

[davis449]

I don't think this is representative of the kind of service Audi gives. There's always bad dealers in every organization. I hear the same complaints you have coming from BMW owners where I live. I get EXCELLENT service from my Audi dealer, but don't even get me started on the service I received from what used to be the only Mercedes dealer here in town (thank God another on came along) when I used to have my C-Class. I've been through some shit and you should definitely report their ass to the local area reps. and provide as much documentation as possible. The most important thing is to have all the details of your story straight so that you tell it the SAME way EVERY time you talk to someone. If you keep changing it, even if it's because you forgot things, you will look suspect and be ignored.

[Vito Roma]

my audi dealership is suppose to wash and vaccum your car along with getting a loaner while they do your service ect....None have EVER been done for me buts its the only place around. Then 3-4 times they tryed to charge me for stuff UNDER WARRENTY until i noticed it they were gonna let me pay it no problem!!! AofA needs to check these things deeper

[reggaemylitis]

Vito, talk about the dealer being more destructive than doing good, don't EVER let a dealer wash your car. 99% of the time they will do more damage than good to your paint job. I make sure I tell them NOT to wash my car when I take it in for service!

[Vito Roma]

Vito, talk about the dealer being more destructive than doing good, don't EVER let a dealer wash your car. 99% of the time they will do more damage than good to your paint job. I make sure I tell them NOT to wash my car when I take it in for service!

very true but i wouldn't mind if they vacumed it..but they NEVER have offered me these services that were promised..esp the loaner car when they have it all day...that really gets me along with charging me for warrenty parts and hope i didn't notice

[Mr.Audi]

i read and understand you issues with the dealer and the techs that they employ.... but what i dont get is where you get off saying that because he is old, never went to college... or whatever and never got a real job.... he shouldnt talk to you how he does.

so is that an assumption? or fact? I just wondering why being a service manager isnt having a "real" job? what do you do? what is your age? what is your college background? I feel for YOU.... i just wonder if you befriended the service manager and didnt follow everything you read on the bolgs/forums/internet in general as gospel info or suggestions would you be in a different position?

[79%N1]

i read and understand you issues with the dealer and the techs that they employ.... but what i dont get is where you get off saying that because he is old, never went to college... or whatever and never got a real job.... he shouldnt talk to you how he does.

so is that an assumption? or fact? I just wondering why being a service manager isnt having a "real" job? what do you do? what is your age? what is your college background? I feel for YOU.... i just wonder if you befriended the service manager and didnt follow everything you read on the bolgs/forums/internet in general as gospel info or suggestions would you be in a different position?

What?? i dont know what his personal issues are... all i can do is assume that these are the problems that he has with me. I am not going to kiss this guys ass if thats what you think i should do. I have had no dealings with this guy until this. I have never talked to him until yesterday when he made is comments in his office then came out barking at me like that... Why would this 50 some year old service manager come out of his office and get in my face and talk to me like that having never met me or talked with me before?? Is that the way he greets all of the audi porsche and mercdes customers that stop in for service? I dont think he would still be employed there if that was the case...

As for what you are saying about blogs and forums and internet, i have no clue where you are going with that....or what you are trying to say.

So if i didnt read the forums or get in the internet this audi dealer wouldnt destroy 50 things in my car when they repaired one thing? And the service manager would shake my hand and introduce himself and look at the problems his techs did to my car, and actually have a customer service attitude to match the customer service position that employs him?? ooh ok..Deal!! ...i'll stop reading audizine and using the internet....

[b6onboost]

Sorry that the dealer and service manager seem to be bad. Not all Audi dealers are that way. My dealer is fair, always gives a free loaner (although not an Audi), and has never tried to reject a warranty claim based on my mods. However...they have messed things up, and tried to deny it. Plus the serivce manager knows less about Audi's and car mechanics than I do, so I have frequently called BS on him.

The service managers never fail to give me attitude like 'he's a spoiled kid with a nice car'. I have a college degree, a good job, and bought the car on my own...but that doesn't matter. Bottom line is they should treat all of their customers with respect.

If I were you i'd take pictures, document the work, time and duration, ect of the serivce visits. Talk to the service manager. Tell him you're not joking around. That all you want is quality work without them damaging your car or leaving it unfinished. Tell him that you feel like he is personally treating you like sh!t. Then ask for his managers contact information. He should get the picture, if not, go to his manager, AoA, and the BBB. Mention he and the dealer will be 'named' in the complaints.

[reggaemylitis]

very true but i wouldn't mind if they vacumed it..but they NEVER have offered me these services that were promised..esp the loaner car when they have it all day...that really gets me along with charging me for warrenty parts and hope i didn't notice

Yeah, no loaner would suck a fat one. Sucks you have a shitty dealer.

[jejeclown]

i read and understand you issues with the dealer and the techs that they employ.... but what i dont get is where you get off saying that because he is old, never went to college... or whatever and never got a real job.... he shouldnt talk to you how he does.

so is that an assumption? or fact? I just wondering why being a service manager isnt having a "real" job? what do you do? what is your age? what is your college background? I feel for YOU.... i just wonder if you befriended the service manager and didnt follow everything you read on the bolgs/forums/internet in general as gospel info or suggestions would you be in a different position?

You my friend are a moron. Your defending, or at least trying to defend (I didnt understand half your rant as it wasnt anywhere close to proper english) the same audi techs that openely fucked up peoples cars and that has been proven time and time again. under no circumstances should ANY audi personnel speak to a customer the way the op described, let alone a manager. Open your eyes buddy.

[B7A4Sport]

i read and understand you issues with the dealer and the techs that they employ.... but what i dont get is where you get off saying that because he is old, never went to college... or whatever and never got a real job.... he shouldnt talk to you how he does.

so is that an assumption? or fact? I just wondering why being a service manager isnt having a "real" job? what do you do? what is your age? what is your college background? I feel for YOU.... i just wonder if you befriended the service manager and didnt follow everything you read on the bolgs/forums/internet in general as gospel info or suggestions would you be in a different position?

This guy must be a dealer sales manager.

Seriously tho Mr. Audi, he never said being a service manager isn't a real job, he said it's a job that can't afford this manager guy an Audi. This, in turn, could be cause for resentment towards someone who is younger, yet more enabled. It is YOUR projection that such a fact correlates with how "real" that job is.

Another thing, he is not making anything up with respect to the qualifications required to work at a car dealership, or even be a service manager. Such positions are not often aspired to within the college student community, and that's just a fact; again, YOUR comments reveal YOUR stereotypes of dealership techs and service managers.

In the end, the OP is completely right; he bought a car from a dealership, and expects to receive quality service and to be treated with respect. From the sound of things, the service manager has been less than amicable from the get-go, and guess what.......EVEN IF A CUSTOMER COMES IN ACTING UPSET, THE MANAGER IS SUPPOSED TO SMILE THRU GRITTED TEETH, CALM THEM DOWN, AND SERVE THEM ANYWAY. I'm not saying the service manager needs lie down and get shitted on, but he sure as hell doesn't have the right to return some completely valid and understandable customer frustrations.

Next time you have a thought, Mr. Audi, do us all a favor and don't take a dump in the forums again, there's something called a toilet for that.

[SEXICÄN]

i guess since he cant afford an audi and he is like 25 years older than me.. and he never went to college and got a real job i deserve to be talked down to and treated like a little kid.

That is a pretty fcuked up thing to say!

I have had my fair share of good and bad experiences with Audi, but I am able to work with the Service departments to settle things out! From what it sounds like you continue to the same dealership.... WHY!!!

If you have a problem with them, they arn't the only Dealership in the world, go to a different one!

[Mr.Audi]

LOL... i love you guys

what i mean is it sounds like to me that he is rich little arrogant fuck. (79%n1)

now jejeclown... where do you even come in calling me a moron? I dont beleive at any point i was directing anything towards you, especially low budget remarks. What i meant is that when "Rich Mcshit" took his audi in for service he probably presented himself to the employees the same way he typed this rant, like an asshole. So for you to open your eyes... there open, and usually not actin like a dick bag will get you more in the long run. But it's ok.. iam not mad at you.


Now B7A4sport... I do work as a service advisor. (+1 for you) : ) So i guess that college ed. you have is paying dividends huh?? lol. So yea i guess when i went to school and got my degree i didnt think working at a dealership selling service work would be my future either way but it's great $$ and a fun job. Now iam not sure why your upset as again wasnt talking to you at all in this post. Everything was directed to the op. So if you would like to chat pm' me.

[jejeclown]

(SEXICAN) first of all until you state those things as a fact id keep my mouth shut. for all you know he could be making six figures and still be younger than you. maybe there isnt another audi dealership in his area, and even if there was why the hell should he go out of his way to switch when he should be getting service he paid good money for?! just because your a pushover doesnt mean the op has to be one as well. Post FACTS not assumptions.

[jejeclown]

LOL... i love you guys

what i mean is it sounds like to me that he is rich little arrogant fuck. (79%n1)

now jejeclown... where do you even come in calling me a moron? I dont beleive at any point i was directing anything towards you, especially low budget remarks. What i meant is that when "Rich Mcshit" took his audi in for service he probably presented himself to the employees the same way he typed this rant, like an asshole. So for you to open your eyes... there open, and usually not actin like a dick bag will get you more in the long run. But it's ok.. iam not mad at you.


Now B7A4sport... I do work as a service advisor. (+1 for you) : ) So i guess that college ed. you have is paying dividends huh?? lol. So yea i guess when i went to school and got my degree i didnt think working at a dealership selling service work would be my future either way but it's great $$ and a fun job. Now iam not sure why your upset as again wasnt talking to you at all in this post. Everything was directed to the op. So if you would like to chat pm' me.

ha!! (i had a feeling he was one of them) who else would defend a service manager other than a service manager? lmao

[Mr.Audi]

Iam not defending anyone. I think that the way he wrote this up would be a sure example of how he probably tries to deal with the service manager. You dont get free shit ever or even any compassion if you act like a cock. but again if you want to chat pm me also. All my comments were to the op, not you.

[SEXICÄN]

(SEXICAN) first of all until you state those things as a fact id keep my mouth shut. for all you know he could be making six figures and still be younger than you. maybe there isnt another audi dealership in his area, and even if there was why the hell should he go out of his way to switch when he should be getting service he paid good money for?! just because your a pushover doesnt mean the op has to be one as well. Post FACTS not assumptions.

HAHA, looks like the GF has to get into this fight! If we are going to get into a pissing match about income, have him post up his age degree and income! I am more than will to put up my stats.

About locations i never said it was the only one in a area, I said the world! please learn to read everything before you posts up ignorant comments! Unless your the main poster tha I was quoting, shut your mouth! I have nothing to talk to you about!

[jejeclown]

HAHA, looks like the GF has to get into this fight! If we are going to get into a pissing match about income, have him post up his age degree and income! I am more than will to put up my stats.

About locations i never said it was the only one in a area, I said the world! please learn to read everything before you posts up ignorant comments! Unless your the main poster tha I was quoting, shut your mouth! I have nothing to talk to you about!

huh? so you want the op to travel around the world to find a dealership that will service his car the right way?? so your a bigger pushover than i thought. id stop posting right about now, your coming off as a bigger dumbass with every post.

[Mr.Audi]

HAHA, looks like the GF has to get into this fight! !

that is hilarious... his gf!!

[Sanjman]

i guess since he cant afford an audi and he is like 25 years older than me.. and he never went to college and got a real job i deserve to be talked down to and treated like a little kid.

a perfect example of hypocricy

[Erocko]

Man, back to topic.

It really sucks about your dealer. I am glad that the only one over here is easy to deal with. Good luck with all of that.

[B7A4Sport]

Now B7A4sport... I do work as a service advisor. (+1 for you) : ) So i guess that college ed. you have is paying dividends huh?? lol. So yea i guess when i went to school and got my degree i didnt think working at a dealership selling service work would be my future either way but it's great $$ and a fun job. Now iam not sure why your upset as again wasnt talking to you at all in this post. Everything was directed to the op. So if you would like to chat pm' me.

I am partially upset because you're not quite giving the OP enough credit; we all can share in the frustrations one feels when shit goes wrong with their car. What is even more frustrating, is when the very establishment that you paid thousands of dollars to up-front and are paying hundreds of dollars to per month tries to treat you like you're an idiot. If the OP knows they messed up his interior, and they are trying to basically lie and say they didn't, can you blame him for ranting a little bit? To me, I agree it's bad to stereotype that any car dealership employee is an uneducated sleazeball. I just think the OP happens to be correct about this particular one, lol!

Consider......would you, a college-educated (so you say) service manager, even consider denying damage done to a car you worked on? I'd hope you'd have the decency to own up to any mistakes made during service by you OR the tech's you're responsible for. Sounds like the OP's manager is doing the exact opposite, and that is why you can't continue to stick up for one of your own; if anything, blame the service manager for giving people in your profession a bad name.

I, myself, am victim of a sleazy-ass finance manager trying to trick me in to paying for warranty maintenance that's covered under both my warranty and the Audi Care package that comes WITH any 2006 A4. The salesman told me I get the free service included, but the finance manager tried to dupe me by saying "I'm sorry, there isn't free service on any Audi, that's just our salesman not being too good with English, it isn't his first language."

That's great, pin the responsibility on the poor Hispanic guy who actually knew what he was talking about! I walked out of that dealership totally resenting the salesman, only to later learn I needed to shift that resentment to the douchebag financier who gave me my contract; I knew something was wrong when he claimed he put 4 kids thru Stanford on the salary of a car dealership finance manager.

[79%N1]

Ok... so this has gotten into personal dispute on here.... anyway... sorry i vented, or explained any of my personal opinions on the underlying issue....

What i am sure of however is that people of the same age category seem to amongst the majority share the same resentment towards younger people that have reaped any benefits or success of bettering themselves early on in life..
i'm pretty sure mr audi exemplifies this by showing the exact same attitude with his personal attacks and 2 year old style of name calling (mr audi: "what i mean is it sounds like to me that he is rich little arrogant fuck. (79%n1)" and "act like a cock.") which really there is no need for... the issue is that i bought a car that was 1 year old with a factory warranty, which was vandalized and i chose to take it to an audi dealer for the insurance repairs. my mistake....

When did customers stop being all equal customers and the quality of service they recieve becomes based on some sort of judgement or assessment of their self worth when they enter the car dealership by a service manager???

There are 2 different reasons i go back; 1. they are the closest dealer by about 50 miles or a little better. 2. How do i go to a new dealer when everytime i've had the car to this dealer something new needs fixed becaue they broke it? A new dealer is not simply going to replace things because another dealer was careless or incompetent while doing insurance work.... i return to this dealer in hopes that at some point i will get the car back and they will have fixed everything they broke fixing something the last time.... once things are squared away, you can bet that i'll take the long way to work and give the further dealer a try. almost anything could be better than this place...
Or maybe the guy trading for the hhr is on to something, no one i know has ever had these sorts of issues with any of the chevies, fords chryslers or jeeps they have owned...

[B7A4Sport]

Way to stick up for yourself 79%.

I have one more phrase to add............

THE FUCKING CUSTOMER IS ALWAYS RIGHT!

/end rant

[SEXICÄN]

if a dealership feels you are more of a problem than an "customer" they can refuse to work on your car and tell you to go elsewhere....

And if there isn't a dealership close to your location, the drive to that other dealership is going to be a major PITA! We have had those customers that post up online about all their problems, but hardly post up about how good of experience they have... funny how online you only hear the bad things....

[Phrost]

Sorry to hear all that.

My VW/Audi dealership is 30/45 minutes away, and the only other one is a good 2 hours at least. But I'm lucky, and I honestly rate my dealership 100% to doubt. Every single person/salesman/tech is very polite and friendly, they always come out on the lot if I'm peeking around... They have been a little slow before, but their work is always perfect and they let me know of anything I should know about. I don't know if they're extra nice to me since I've been bringing my Audis there for a couple years now and I know they recognize me (since I'm one of the few people who mod their car and don't rice it) but it is always a pleasant experience.

[lak2881]

if a dealership feels you are more of a problem than an "customer" they can refuse to work on your car and tell you to go elsewhere....

And if there isn't a dealership close to your location, the drive to that other dealership is going to be a major PITA! We have had those customers that post up online about all their problems, but hardly post up about how good of experience they have... funny how online you only hear the bad things....

Well maybe thats because good service should be expected when you buy an audi or other luxury vehicle.

I too have had several problems. Not so much with the sales manager or the my service rep. But more with the technicians. I brought my car in for service a while back and got my car back with 2 dents one on each fender and then they had the nerve to tell me those dents were there when i brought it in which they obviously were not. At that point the car was only 3 months old. Then I had to have my instrument cluster replaced and they left all of the garbage and paperwork in my car. Gee thanks for the trash. I also found a fuel preesure regulator which i had to have replaced recently and how nice of them they left the old one sitting in the engine compartment. I can't tell you how frustrating this gets because i like my service rep but yet he is the one that i complain to about this stuff. The guys in the shop need to take just as much pride in their work as the guys writing the orders. I have also had one of my wheels scratched which they attempted to repair without even telling me. I went to wash my car after my car being seviced and noticed that part of my wheel was a different color. I feel as if i could go on even more. I love audi's and i always am bias when talking to my friends about audi's but honastly maybe i need a reality check.

[i3oricua]

I think this got way too personal and misguided. I understand everyone's rant but lets get this right. It doesn't matter what degree/education/experience a person may have, you gotta put food on the table. And regardless of what job it is, that person is likely to take that attitude to any job especially if they have the crowd around them instigates or is biased towards certain types of persons.

And WHY should someone have to drive further to get proper care for their car? Understandably some places own a better reputation than others but that doesn't mean that the crappy dealership is obligated to provide horrible or unpleasant service. In a way there's a point in doing it (traveling further), but the OP is correct, another dealership is not gonna fix another dealerships mistakes which would not be covered under warranty.

Focus....woooosssaaaa....

[SEXICÄN]

I think this got way too personal and misguided. I understand everyone's rant but lets get this right. It doesn't matter what degree/education/experience a person may have, you gotta put food on the table. And regardless of what job it is, that person is likely to take that attitude to any job especially if they have the crowd around them instigates or is biased towards certain types of persons.

And WHY should someone have to drive further to get proper care for their car? Understandably some places own a better reputation than others but that doesn't mean that the crappy dealership is obligated to provide horrible or unpleasant service. In a way there's a point in doing it (traveling further), but the OP is correct, another dealership is not gonna fix another dealerships mistakes which would not be covered under warranty.

Focus....woooosssaaaa....

I'm just glad I work at great Dealership for sales and service, we have 3 other Audi locatios withine a 50 mile radius and actually a lot of customers who have bought cars elsewhere come to us because we are Better than the others! (so i've been told).

[79%N1]

Well maybe thats because good service should be expected when you buy an audi or other luxury vehicle.

I too have had several problems. Not so much with the sales manager or the my service rep. But more with the technicians. I brought my car in for service a while back and got my car back with 2 dents one on each fender and then they had the nerve to tell me those dents were there when i brought it in which they obviously were not. At that point the car was only 3 months old. Then I had to have my instrument cluster replaced and they left all of the garbage and paperwork in my car. Gee thanks for the trash. I also found a fuel preesure regulator which i had to have replaced recently and how nice of them they left the old one sitting in the engine compartment. I can't tell you how frustrating this gets because i like my service rep but yet he is the one that i complain to about this stuff. The guys in the shop need to take just as much pride in their work as the guys writing the orders. I have also had one of my wheels scratched which they attempted to repair without even telling me. I went to wash my car after my car being seviced and noticed that part of my wheel was a different color. I feel as if i could go on even more. I love audi's and i always am bias when talking to my friends about audi's but honastly maybe i need a reality check.

That is exactly my problem, its not this service manager, its the techs doing sloppy work and not checking the work they do. Everytime i get the car back within a week i find all the stuff that doesnt work or is damaged and is related directly to a job they did. The service manager takes it personally and is giving me this attitude like i'm just trying to be a whiner and accuse them of damaging things they dont damage. When i showed him the things that were obviously done by his techs he changed his attitude completely, he was not apologetic for acting the way he did he just ordered the other guy to get the parts in and said he wished the techs would have told them about the stuff when they did it and then stormed away.... The irritating part is the way he acted for like 5 minutes yelling at me and accusing me of making false claims before he even saw what i was talking about. His initial attitude was completely unfounded.

[hmmd]

funny this thread is going on right now, i just got back from taking the car in for the 45,000 mile service and a couple of other things i had going on. my dealership is about an hour and a half to two hours (depending on traffic) away from me. this is a pretty far distance to drive, but, i have had nothing but good experiences with them, they do excellent work and even take care of things that i definitely know are not covered under warranty. the service manager has even outright asked me if the car was chipped when the ECU updates were done, because he didn't want me to lose the programming which he imagined didn't come cheap! even now, a couple of issues which i wanted addressed are apparently not covered by warranty (supposedly they are caused by my lowering the car) but he asked if i wouldn't mind leaving the car overnight as his boss was not in today but would be in tomorrow and he would try to work something out with him so these issues would get fixed under warranty.

i guess what i'm trying to say is there is a good and bad to everything, and in my opinion driving just a bit further to get quality work doesn't make you a pushover, assholes never change, the better man is the one who adjusts to try to get things to work in his favor

[B7A4Sport]

Sorry to hear all that.

My VW/Audi dealership is 30/45 minutes away, and the only other one is a good 2 hours at least. But I'm lucky, and I honestly rate my dealership 100% to doubt. Every single person/salesman/tech is very polite and friendly, they always come out on the lot if I'm peeking around... They have been a little slow before, but their work is always perfect and they let me know of anything I should know about. I don't know if they're extra nice to me since I've been bringing my Audis there for a couple years now and I know they recognize me (since I'm one of the few people who mod their car and don't rice it) but it is always a pleasant experience.

Phrost, you know it's cuz you're a 16-year-old blonde chick w/ a modded-out A4


Actually, on a serious note, I bet it's your blackout-corner job; I'm of the mind if you can do the CC mod, they may respect you a lil bit as someone not totally ignorant to cars. BTW, I'm still gonna do that blackout thing, I will hold to it that I thought of smoking them BEFORE seeing your ride!

[Snowman]

I do not want to take the defence of Mr. Audi. I am French so my message might be bad but it is NOT because I am not "educated". I am not in the car or sales business. But, do you know how many clients can be "jerks". Even if if there is a saying that the client is always right does not mean that clients are not ass......
Sorry but the message saying THE FUCKING CUSTOMER IS ALWAYS RIGHT! Made me want to reply.
This morning I went for my 8000 KM service (I had great service buy the way). As I was waiting at a counter, a lady offered me a coffee, when she took it out of the machine she noticed that there was a bit of coffee grains on the top, she told me she was very sorry and she would try to fix the machine. A big shoot comes along, sits beside me, puts is expensive pen and glasses on the counter, she tell him she is having problem with the coffee machine but that she could try a second one with him. When the coffee comes out still with some small coffee sprinkle on top, the guy pushes the cup as if she was trying to poison him and looked at here like she was shit and said I will go to Tim's after and left. No thank you or anything. She is no coffee machine technician, she is there because she looks good and can serve FREE coffee and croissants while we wait. Maybe my expectation are too low but, I don’t think because we paid allot for a cars means they need to serve us great coffee. Some people think that because they have $$$ they are better and that makes me laugh. I am a low profile type, I have expensive watches ( nope no Rolex) under my sleeve, I have expensive pens in my pockets, I have a great espresso machine at home and unless I am in a good "cafe" I know I can't expect to have as good a coffee but, I was still appreciative of the service she gave me, I felt sad to see here be scared of the ass... because the dealer where she works coffee machine was not working properly. I cant understand what these flasher guy's get out of it.

Not long ago I read here of someone asking if the dealer would notice if he exchanged is lights before bringing is car back. If he would have done it and cought, he would probably have said I have no idea how those came on my car, would this customer be also right???. We complain on the service but, on the flip side how many horror stories can these guys tell us of dishonest customers. Some will even swear on there wife’s head that they cheeked oil and it was full but don’t know why the engine seized after dpending the day at the track.

I don’t think that because we were lucky and life treated us good that it means we need to not be respectful and feel higher. Even Carlos Slim's bathroom smells bad after a pooh.
Sorry for the long post.

Have a nice week-end to all.

[Phrost]

BTW, I'm still gonna do that blackout thing, I will hold to it that I thought of smoking them BEFORE seeing your ride!

Do whatever you like best, but just remember I was the first one to do it

[OceanBlueB7]

Yep. The dealership put a VW tech in charge of my oilchange and my ignition switch replacement. Guess what I got as a courtesy? Oil spilled across my coilpack and cylinder head(which I didn't notice until it started to smell like my VW bus), oil stains on the drivers' side A-pillar, and a gash in my leather seat. What did my SM say? It happens all the time. I must have done it myself and just didn't notice. These guys are tools.I elevated it to the GM and she pointed me in the SM's direction. I am seriously considering litigation(small claims) and contacting AoA.