Hartmann wheels/Achtuning experience

[4Rings4flow]

If any of you are thinking about ordering anything from this company I would suggest you reconsider and look elsewhere.

I recently purchased a $109 RS4 grille. The grille came to me scratched, as well as having a paint bubble. When I noticed these marks/blemishes, I called the the vendor and requested a new grille to be sent along with a label to send the damaged item back. Sounds like a pretty standard, easy request right? Wrong. After talking with a couple of small time salesmen who are obviously ballers in their own heads, I made it nowhere. I was then transfered to the owner, also a pretend baller apparently. The owner backed up what his sales people had told me saying that there was no way to prove that I, the customer mind you, made those marks. Therefor they would not be able to take the item back. Ok? I made a paint bubble? Is there a way to prove it either way? I am the customer, your sole function is to make me happy so that I continue to buy things from you and pass on the good word to others, right?


These guys are unprofessional, and childish. The owner, Bill Spencer, cussed at me to the best of his simple minded ability, and went on to threaten me, before hanging up on me. Real mature, and tough. Threaten, hang up. I have a neat feature on my phone called record. If/when this is disputed, I have a record of it. So good luck with your little business, and life. The Better Business Bureau will be receiving letters from me on this matter, and I will no longer be doing any business with the company. On top of all of that, I got the charges reversed through VISA anyway.

Thanks for the free blemished grille Achtuning/Hartmann wheels.

[golgo13]

WOW thats terrible. I have send them a bunch of messages regarding a couple of there items and no reply yet its been a couple of months i wonder how long it will take

At least you got a hold of them I have never even spoke with anybody . They never answer.

[TighTT]

Coming on AZ with a whopping 3 posts with the sole intent of bashing a well known and respected company...Hmm...maybe not the best choice of actions.

Remember folks...there is always two sides to every story.

[Matt@JHM]

owned

[2k1audiS4]

I have never delt with them but I will keep this in mind.

[JaVa]

they are local to me and i have never had any problems with them....

[torment]

Wow....I was going to buy some R8 replica wheels from them but not anymore. Thanks for the heads up!

[4Rings4flow]

Coming on AZ with a whopping 3 posts with the sole intent of bashing a well known and respected company...Hmm...maybe not the best choice of actions.

Remember folks...there is always two sides to every story.

I typically post on the vortex as dukesdank. I don't care, you can't treat any customer like they don't matter.


your car is pretty sick by the way.

[s4quattro187]

I buy shit from them all the time, they always answer

[JGreen76]

Wow....I was going to buy some R8 replica wheels from them but not anymore. Thanks for the heads up!

I was thinking the same thing... oh well.

[maxspeed]

I typically post on the vortex as dukesdank. I don't care, you can't treat any customer like they don't matter.


your car is pretty sick by the way.

mans right, i dont care what business your in, or how high and mighty you think you may be, the customer comes first, because without the customer, there is no income!

[biketsai]

Should have just ordered it from Carson at Riverside Audi for a little over half what you paid.

[.Mad Hatter.]

I typically post on the vortex as dukesdank. I don't care, you can't treat any customer like they don't matter.


your car is pretty sick by the way.

were you high during all this duke...seriously?

as much as we have been at eachother on 4T, if this is true there is really no excuse for actions like that.

[4Rings4flow]

nope, unfortunately i haven't been in a good while....


it's really ridiculous the way they treated me on the phone. i can promise it wouldn't have gone down like that eye to eye. these guys have no sense of business practice.


and quit pretending...we all know you secretly love me.

[tdn]

$110, damn man. Theres a place that sells oem rs4 grills for something like $75.

Anyone have a link?

Anyway, I'll take note of this incident when thinking about buying from them.

[TighTT]

I typically post on the vortex as dukesdank. I don't care, you can't treat any customer like they don't matter.


your car is pretty sick by the way.

While I can sympathize with your situation, you're handling it the wrong way. Coming on a forum to bash a company says very little of your ethics....which then puts the validity of your story in question. Just a piece of advise....I would rethink your approach.

BTW...thanks for the compliment.

[4Rings4flow]

i don't post on here, but i'm always watching...you guys don't deserve my ranting BS, consider yourselves lucky.

i realize where you're coming from, but they really really pissed me off. it's cool, the BBB loves stories like mine. and i think unorthodox aka Geoff will tell you, i have plenty of time, and grammar skills to lay it on thick.

[Matt@JHM]

holy thread-merger batman

[4Rings4flow]

looks like i'll be posting here more! was just banned from fortitude for exposing a sh!t company.


my name's brandon, and i love B5s.

[.Mad Hatter.]

lool 4Tpwnt.

your grammar sucks

[Dion@Achtuning]

I'm happy to respond...

I recently purchased a $109 RS4 grille. The grille came to me scratched, as well as having a paint bubble. When I noticed these marks/blemishes, I called the the vendor and requested a new grille to be sent along with a label to send the damaged item back. Sounds like a pretty standard, easy request right? Wrong.

Sorry Brandon but that is in fact wrong... In order for us to begin a warranty claim for a damaged product that was received, we must first determine the cause of the problem and then determine a course of action if indeed the product was determined defective. I received your call, spoke to you and asked you to send in pictures for us to review.

All of our invoices specifically state that used returns are NOT authorized.

This is where Skyler comes into the picture as he received your email with pictures and responded. (Would you like to post up those pictures here?) The decision was made that due to the fact your RS4 grille was already installed on the car (the pictures you sent us show the grille on the car), it was nearly impossible for us to determine that the cause of the "blemish" was pre-install, especially since a stress crack appears right below said "blemish". The location of your stress crack just so happens to be one of the locations where you have to "press in" to install this grille in your hood. Therefore, we offered you a few possibilites based on the given information...

1) Send in the grille for a visual inspection by Achtuning staff to further determine course of action.

2) Purchase replacement grille at discounted price knowing that the RS4 grille was eventually going up in price and that you could theoretically recover your funds from grille#1 purchase with a private sale.

I was then transfered to the owner, also a pretend baller apparently. The owner backed up what his sales people had told me saying that there was no way to prove that I, the customer mind you, made those marks. Therefore they would not be able to take the item back. Ok? I made a paint bubble? Is there a way to prove it either way? I am the customer, your sole function is to make me happy so that I continue to buy things from you and pass on the good word to others, right?

Absolutely right, you are our customer and our responsibility is to assist you... within our capabilities. That tends to change when threats are exchanged and you start cussing to the owner of the business.

I have a neat feature on my phone called record. If/when this is disputed, I have a record of it. So good luck with your little business, and life. The Better Business Bureau will be receiving letters from me on this matter, and I will no longer be doing any business with the company. On top of all of that, I got the charges reversed through VISA anyway.

Feel free to post up the recorded conversation as we have nothing to hide. I sat a few feet away from where Bill stood when he took your call and specifically heard you yelling (and cussing) audibly enough that even I could hear you. As far as what I heard, threats did NOT originate from Bill, but from you... Bill had apologized to you one final time after your threat and ended the call. Again, we are sorry it has all come to this but you have left us no choice.

... was just banned from fortitude for exposing a sh!t company.

Actually you were banned because you were repeatedly warned about cross-posting and talking back to one of the global moderators.

I have send them a bunch of messages regarding a couple of there items and no reply yet its been a couple of months i wonder how long it will take

At least you got a hold of them I have never even spoke with anybody . They never answer.

Very odd... What method are you using to get a hold of us? We're pretty active on most forums and we check email regularly. Ever try calling us directly?

[.Mad Hatter.]

lool, brandon make threats...noooooooooooooo

i can completely believe that, hes threatened me more than a few times or the most trivial shit.

[speedydragon]

I'm happy to respond...


Very odd... What method are you using to get a hold of us? We're pretty active on most forums and we check email regularly. Ever try calling us directly?

heh your account is so new though :p anyways, do you guys have ecodes available for the B5 A4 haha..hella thread jacked here. Sorry!

[Dion@Achtuning]

anyways, do you guys have ecodes available for the B5 A4 haha..hella thread jacked here. Sorry!

We do!! In stock, ready to ship.

[k0mpresd]

i have some of your wheels.

[Dion@Achtuning]

i have some of your wheels.