Jack Daniels Audi of Upper Saddle River NJ sucks. They sold me a service contract that 2 other Audi dealers wouldn't accept, and even JD service department wouldn't take it until I complained to management.They charged me for a CPO car but didn't certify it with Audi. Worst of all, they lied, and told me that an A4 with a 3.0L engine would run on regular gas. The manual, and Audi Customer Service agents at Audi of America all say that you MUST use premium. The "new" sales manager ( 3rd one in a year) insisted that I was wrong, and that you should use regular gas to save money. What an a**hole. Other members here have told me that JD sold them CPO cars that had accidents on Carfax reports, but JD never disclosed this to them before they bought the car.Another member told me that they threatened to void his warranty because he had a chip in the car. The chip had nothing to do with the problems with his car, but they threatened to void the warranty if he said anything more.Another member put a deposit on a car, but found out it had a bad Carfax report. He cancelled the order and tried to get his deposit back the same day, but they refused.That is illegal too. I have a complaint against JD with the Attorney General's Office for the State of NJ. They have assigned an investigator whose only job is to verify complaints against JD because there are so many. If you have had any problems with them which you think are illegal practices on their part, I encourage you to file a complaint. Call 973-504-6200 for the Attorney General's Office.
Jack Daniels Audi of Upper Saddle River NJ sucks. They sold me a service contract that 2 other Audi dealers wouldn't accept, and even JD service department wouldn't take it until I complained to management.They charged me for a CPO car but didn't certify it with Audi. Worst of all, they lied, and told me that an A4 with a 3.0L engine would run on regular gas. The manual, and Audi Customer Service agents at Audi of America all say that you MUST use premium. The "new" sales manager ( 3rd one in a year) insisted that I was wrong, and that you should use regular gas to save money. What an a**hole. Other members here have told me that JD sold them CPO cars that had accidents on Carfax reports, but JD never disclosed this to them before they bought the car.Another member told me that they threatened to void his warranty because he had a chip in the car. The chip had nothing to do with the problems with his car, but they threatened to void the warranty if he said anything more.Another member put a deposit on a car, but found out it had a bad Carfax report. He cancelled the order and tried to get his deposit back the same day, but they refused.That is illegal too. I have a complaint against JD with the Attorney General's Office for the State of NJ. They have assigned an investigator whose only job is to verify complaints against JD because there are so many. If you have had any problems with them which you think are illegal practices on their part, I encourage you to file a complaint. Call 973-504-6200 for the Attorney General's Office.
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Originally Posted by Silverback5
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