5k Service at HBL of tysons

[Grishbok]

worst service ive ever seen (however the repair center bays were the cleanest ive ever seen). I went in for a routine 5k maintenance, and notified the guy that my window wasnt "one touch" rolling up properly. He instantly threw the warranty flag because of my tint, (rediculous). They took the car in, and sure enough gave me a loaner in the meantime. The loaner they tried to give me wasnt an Audi, wasnt even close, they tried to give me a @!#$^ Chevy Silverado?!???? I was pissed that i had to settle for a @$#!^% jetta. I finally get a call 5 hours later that my car is ready, they had replaced the window regulator under warranty, problem wasnt fixed. Window has same issue @ 5k miles, they drove my car for 4 miles... to where? why do you need to drive my car for 4 miles to fail-fix a window? AND they had to rip open the door panel and slice the speaker wire to do it. I was never contacted for permission to attempt to fix anything and i surely wouldnt have given it to them. Im not even sure if they changed the oil properly.

Worst service ever for a company selling the audi image.

To add insult to injury, they vaccuum out the car and leave a snotty tissue on my back seat.

Next time, give me an audi loaner, give me proper service, and for gods sake CALL SOMEONE BEFORE YOU RIP OPEN THEIR CAR.

[b6onboost]

HBL sucks.

I could go on about them, but don't feel like getting worked up.

[krazyboi]

I've used HBL for 2+ years now and haven't had one issue with them. Guess its the luck of the draw. My old SA was cool w/ me and tried to help me out w/ anything possible, trying to get everything under warranty. Now w/ my prior SA gone, I at least know one of the assistant SAs there so that helps.

I personally recommend a lot of people to HBL.