Originally Posted by
Amsterdamned
And how does it compare to Vogtland's warranty process?
Skyler, in your experience do you see more issues and more warranty work being done on H&R or Vogtland kits?
Hard to say as our Vogtland sales overall are much smaller than our H&R sales (we've carried H&R for many years and Vogtland for only a couple of years plus H&R has many more applications available than Vogtland) Other than the work we did to correct an issue with a bad batch of rear shocks for B5 A4/S4 Vogtland GT kits that were sold by Startup Racing after we purchased that company I have only had 1 request for Vogtland warranty for a rattle. This request was pretty recent and is still in process as far as I am aware. Our H&R warranty inquiries are very infrequent considering the volume of kits sold over the years, I'd say maybe 2-3 people per year inquire about H&R warranty coverage out of thousands of kits we have sold.
The warranty process between H&R and Vogtland is very similar. One difference being that H&R tends to maintain higher stock levels, this is a plus as it allows for replacements to be sent out without delay. If parts are not in stock at either company they would have to be brought in from Germany.
Originally Posted by
Axel-
But what if the warranty isn't approved for whatever reason? Then the manufacturer that just screwed you over just got your business again (which most people wouldn't want to give if they've had a bad quality experience and a denied warranty claim). I have no idea what H&R's warranty process is like and for all I know, they approve 99% of them. I'm just looking at all the possible outcomes.
This may be a possibility in some circumstances, I believe several years back we had a customer with a broken height adjuster (rear adjustable perch) that was not approved for warranty as H&R believed the failure was caused by attempting adjustment with too much load on the suspension. Other than that we (or our customers rather) have not had any denied claims.
For reference purposes (this applies to warranty claims for everything not just coilovers) it's always best to keep a copy of your receipt or invoice, if the product was installed then also keep copies of the receipt for installation (noting mileage) and make sure to record serial #'s if applicable.
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