Recommended SoCal Dealers?

[bfourney]

Is there any consensus as to which dealers are good and which to stay away from? Keyes Audi is closest but after my last few experiences there I doubt I would buy a car from them, Auto Gallery in Woodland Hills seems pretty useless also.

Any recommendations good or bad experiences appreciated!

[exorcet]

all you need to know is that PENSKE AUDI WEST COVINA is hands down the best dealership in the world. Maybe even the universe.

[jrau13]

I have only heard great things about Penske.

[Jason@PenskeAudi]

If you are looking to purchase a car, PM me and I can get you in touch with my buddy in sales here at Penske West Covina.

Thanks!

[Carbon]

I have only heard great things about Penske.

x2

[socaljoe]

x2

X3

[bsrpilot44]

Audi Mission Viejo, they've always done right by me.

[channad]

I can't speak for Penske, as I've never been. It's a bit too far for me. I live in West La, almost in the Marina. Keyes Audi tried to do a bait and switch on me. Watch out for those salesmen, stay away!

I also dealt with Rusnak Pasadena, Downtown LA, Santa Monica, and Pacific Audi.

I was dealing with them all to settle on a price and then order my car for that price. I had previously bought two A4s from Rusnak Pasadena, and was leaning toward them. But they wanted to sell me the S4 for $1700 over invoice. I finally went with Pacific Audi in Torrence. I ordered my S4 and got it for $750 over invoice. It was the best deal, especially for ordering a 2008 in October of 2007 for that price. Out of all the dealerships I went to, they were the ones that really wanted my business. They did all the following up, where the other three just said call me when you are ready.

About a month after I was in the showroom, I got a letter from the sales manager, and then a follow up call a week later. The call was to tell me there was an RS4 in the showroom in Sprint Blue. They told me to come and check out the color and make sure I really wanted it. So I did. Got to speak with the sales manager for a few minutes. Of course, that was their ploy of getting me to order the car that day, but to their dismay I simply said no. Of course, they were not pushy, it was said in a more humorous fashion. A couple of weeks later, I was able to sell my A4 and ordered my S4. I did get a quote of $500 over invoice through the fleet manager at Santa Monica. Cool guy, but he didn't follow up.

I would recommend speaking to the fleet or sales manager only. And I would say, from my experiences, Pacific, and Santa Monica. People rave about Penske, so you should check them out!

I hear Pacific Audi is crap when it comes to service though.

[ultra]

Pacific Audi x 2

[bfourney]

Damn, story of my life - the best dealer is never close. When I was buying my GTI the best dealer was just too far - San Juan Capistrano.

Anybody know who handles fleet sales @ Penske? I can try Santa Monica Audi, and maybe Rusnack Pasadena but even Pacific is kind of far. Anyone have any experience with Beverly Hills Audi?

On a side note, I'm choosing between a New TT 2.0 and a A4 2.0 Quattro Sedan/Avant S-Line Titanium package, any impressions or advice?

[channad]

I've been to BH Audi. That guy was kinda shady. Wanted to sell me a black S4. I wanted the Sprint Blue. He said, "Blue, black, it's the same color." I passed.

Here's the info for the fleet manager at Santa Monica. I know they have a silver DTM pkg on the lot. Or at least, they did last week.

Dave Brooks
Internet/Fleet Sales
Santa Monica Audi
310-393-9922 Office
310-424-0921 Cell

[jloh]

I guess I shouldn't recommend myself....but I'm the fleet guy at Penske.....

[exorcet]

I guess I shouldn't recommend myself....but I'm the fleet guy at Penske.....

I will recommend you, Jerry! Best car buying experience ever with Jerry Loh at Penske Audi.

[Horch]

I have dealt with Keyes Audi. While their service is quite good, there sales staff is another story. I do not do business with them. Although, I will wait and see what happens when they build there new terminal style dealership currently under construction. Auto Gallery - two reasons I will never do business with them. (1) Shoddy service- couldn't handle fixing a simple loose hose in my A4 Avant many years ago. (2) I do not give business to any dealer that treats Audi like crap. I mean they just finished building this spanking brand new Porsche showroom, but they continue to sell Audis out of a trailer, literally. Nothing more than trailor trash as far as I am concerned.

My best experience has been with Pacific Audi in both sales and service. Having recently bought all my Audis from them, I find their sales managers, Chris and Trent above reapproach. Always, go out of their way to help me. Service has been excellent (though I really do not service my cars that much except for the mandatory oil changes), they always have a loaner waiting for me (Q7) and I get my appointments whenever I want them. I also get special pricing on accessories and other items. So, Pacific Audi rules as far as I am concerned, and they have earned my loyality. IMHO, you should establish a strong relationship and loyal relationship if you can with a dealer that you like. It pays off dividends in the future for you. If it is a good dealer, they will value your loyality and recopricate in kind.

[M Style S]

I got an icredible deal on my B7 A4 SE at the Rusnak Audi dealer in Pasadena.

[kooltechie]

I got an icredible deal on my B7 A4 SE at the Rusnak Audi dealer in Pasadena.

more details on the deal, if you don't mind sharing?

[Brungold]

definitely stay away from Audi of Downtown LA!

[trifeoc]

Audi Mission Viejo, they've always done right by me.

Arno is the internet sales manager there and only sales guy I'll ever buy an Audi from. Everyone else looks at me with no respect, except for Arno.

[supamannn99]

i would sleep at penske if they let me.

[HP18]

i would sleep at penske if they let me.

you can probably pull it off

[kooltechie]

Penske Audi for sure.
I've bought 10 cars so far and dealt with more than a handful dealers, but Penske Audi is by far the best place I've experienced.
it's not only the service department (many kudos to Chris!), but the fleet sales (Jerry) and parts (John) departments are superb as well.
it takes an hour to drive to Penske and there are other dealers nearby, but I'm more than willing to spend an hour to get such great services from Penske.
thumbs way up!

[FooFighterRS4]

Pacific Audi for sales and service. Never had a problem dealing with them, even with some warranty work .

[Tooshay]

Arno is the internet sales manager there and only sales guy I'll ever buy an Audi from. Everyone else looks at me with no respect, except for Arno.

Arno is the man! Got my first Audi from him!

[Jason@PenskeAudi]

Here is the contact at Penske for the fleet manager --

Jerry Loh
[email protected]

He'll take care of you guys for sure.

[Horch]

Here is the contact at Penske for the fleet manager --

Jerry Loh
[email protected]

He'll take care of you guys for sure.

Too bad you guys lost Nathan. He is one of the best. Just bought my new S4 from him and my 8th Audi from Pacific Audi.

[jloh]

Too bad you guys lost Nathan. He is one of the best. Just bought my new S4 from him and my 8th Audi from Pacific Audi.

We're sorry we lost him too. I enjoyed working with him. However it is good to know that there are "good guys" out there at other dealerships too. So often, it is not the dealership but the person one deals with that makes the difference

[arktctr]

I would avoid Audi of Mission Viejo! I have had nothing but an incredibly poor experience with my CPO A4. Mine had extreme wear all over the interior trim (which the dealer replaced when pressured) and a 3 inch tear in the drivers carpet area. The dealer told me basically that it isn't their problem. They even conveniently lost my inspection sheet and said basically "too bad!" I have been dealing with both the dealer and Audi USA since December and although I've had several people at the dealership (including the service manager!) say that my car shouldn't have passed the CPO inspection, nobody is willing to do anything about it! Numerous calls to Audi were pointless and they basically told me they don't get in the way of sales transactions!!! WTF!!! How about stand behind your product if you are going to sell yourself as the best in the buisness!!! To top it off, I have since had to replace all four tires (they told me they were new), the brakes make a weird noise (again, they told me they were new), the sunroof leaked and had to replace the entire headliner (under warranty thankfully), all four wheels apparently had been refinished (poorly I might add as I always thought the finish was somewhat rough) and are now all flaking apart, the headlight switch lighting is out (waiting to take in until service required on this one), the tiptronic backlighting is out (also waiting), there is a rattle somewhere in the headliner (again, waiting to take in), and it seems like its just one thing after another!!! I've encountered nothing but rude and defensive dealership employees (including a sales manager who basically threatened to remove some of the interior trim they replaced as he said "they didn't owe it to me") and a corporation who doesn't give a sh@#t about their customers or their products!

Am I pissed!? You bet! Do I think Audi should step up instead of hide behind their dealer? Absolutely! The only thing I've learned from all of this is to never buy used (no matter how good the warranty is), and to be cautious to buy an Audi altogether. Oh yah, and avoid Audi of Mission Viejo like the plague!

[kooltechie]

I would avoid Audi of Mission Viejo! I have had nothing but an incredibly poor experience with my CPO A4. Mine had extreme wear all over the interior trim (which the dealer replaced when pressured) and a 3 inch tear in the drivers carpet area. The dealer told me basically that it isn't their problem. They even conveniently lost my inspection sheet and said basically "too bad!" I have been dealing with both the dealer and Audi USA since December and although I've had several people at the dealership (including the service manager!) say that my car shouldn't have passed the CPO inspection, nobody is willing to do anything about it! Numerous calls to Audi were pointless and they basically told me they don't get in the way of sales transactions!!! WTF!!! How about stand behind your product if you are going to sell yourself as the best in the buisness!!! To top it off, I have since had to replace all four tires (they told me they were new), the brakes make a weird noise (again, they told me they were new), the sunroof leaked and had to replace the entire headliner (under warranty thankfully), all four wheels apparently had been refinished (poorly I might add as I always thought the finish was somewhat rough) and are now all flaking apart, the headlight switch lighting is out (waiting to take in until service required on this one), the tiptronic backlighting is out (also waiting), there is a rattle somewhere in the headliner (again, waiting to take in), and it seems like its just one thing after another!!! I've encountered nothing but rude and defensive dealership employees (including a sales manager who basically threatened to remove some of the interior trim they replaced as he said "they didn't owe it to me") and a corporation who doesn't give a sh@#t about their customers or their products!

Am I pissed!? You bet! Do I think Audi should step up instead of hide behind their dealer? Absolutely! The only thing I've learned from all of this is to never buy used (no matter how good the warranty is), and to be cautious to buy an Audi altogether. Oh yah, and avoid Audi of Mission Viejo like the plague!

it almost sounds like a fraud....maybe you should take 'em to court and they'd then do their best to either get your money back or do the right thing before the news gets out to public.

[jcll2002]

i wouldnt touch rusnak with a 10ft pole. Those people really screwed me over.

Go with penske. Have heard great things.

[M Style S]

more details on the deal, if you don't mind sharing?

I got an 08 Ibis A4 Quattro with full S-Line kit and Ti package. Fully loaded except for navi. 6 Spd Manual. 10,000 miles a year (but i never actually follow the mileage limit). I put 2 down with tax and first months payment included. Im paying 411$ a month. BUT, they didnt have the car i got at their dealer, they did a trade in from the dealer in Mission Viejo. So the bastards put like 80 miles on my shit..haha I bet the salesman had fun driving here...

[arktctr]

as of this writing, I've contacted Audi of America on several occasions about this and each time they refuse to get involved. What I've noticed since my experience also is that there are alot of examples of CPO cars on various dealers lots with minor damage on them that I am amazed they pass the certification process. I was at another dealer this morning and they had a CPO S4 that had a sizable dent in the front fender and the rear bumper looked like it has been bumped a few times! WTF! I would love to know who signs off on these cars...I even confronted the service manager and CPO manager at Mission Viejo with my problems and he verbally told me it shouldn't have passed CPO inspection with these things wrong...of course, when AofA confronted them they played dumb and changed their tune. Im basically screwed with no more options as both AofA and the dealer refuse to ackwnowledge there is anything wrong here...

[RAudi Driver]

STAY AWAY FROM RUSNAK PASADENA. THEY ARE SHADY AND HAVE UNETHICAL BUSINES PRACTICES, ESPECIALLY JASON!

PENSKE for the win. I regret not giving them my money. Getting a new audi next year and you can be sure that I will get it from Penske. These guys are pretty down to earth and not pretentious at all. The same goes for the female salesperson. She's cute also!

[channad]

what? another one? you just got a RS4!

[RAudi Driver]

Probably want to get a Q for the misses next year when she and the kid outgrows the GTI. I'll sell the Maxima, take over the GTI for my daily and work on getting her into a Q. It all depends on how finances are as work has been a bit slow for the year.

[channad]

looks like car sales are in a huge slump

I just got something from Pacific Audi, an extra $500 of your deal.

"This letter also qualifies you to a $500 discount towards the purchase or lease of any new or preowned vehivle on our lot. To receive this offer, you simply negotiate your best deal, then present this letter to your authorized Pacific Audi Brand Specialist for your $500 off."

[M Style S]

I should have hit up Penske myself when i was looking for an s4..=[ Too late.

[a4darkness]

I've had negative experiences for both sales and service at Pacific. Bought my CPO at Hoehen in Carlsbad which was pretty good.

[AudiDWK]

I've only been to McKenna Audi in Norwalk. I've got mixed feelings. Some of the service guys are great, and some are terrible - not friendly or very accommodating at all. Does anyone else have experience with McKenna? Penske sounds pretty good.

[channad]

Downtown LA has been superb for service! Just thought I'd throw that in!

[bfourney]

I had the unfortunate experience of going to Rusnak Pasadena today. They at least tie or possibly beat Keyes Audi as the worst Audi dealership I've ever experienced.