Jack Daniels Audi Sucks

[Silverback4]

Just in case anyone has forgotten about this, or doesn't know, Jack Daniels is the worst dealer you will ever go to in your life. If you like to get ripped off, ignored once you buy a car, lied to, overcharged, and generally treated like shit, Jack Daniels is for you. All others need not go there.

[oneseba]

2nd that, I did a test drive of a 6MT CPO and guy said it was quattro. It was my first test drive of an Audi and didn't know just by looking if it's quattro or not. So on went the test drive and he even told go hammer, down shift and have fun. I get serious understeer and told the guy it must be a fronttrak. He swears it was quattro and lowered the price on me. I said ok, give me the service records and the carfax report, and indeed it was fronttrak. He told me, yeah I was not gonna give you this at that price I offered anyway What a douche bag

[bigmook078]

i bough tmy first car from them, they forgot to put my temp in the window, i got pulled over by a state trooper, they basicly accoused me of stealing the car...called the dealer the next day they acted like it was no big deal....and forget about service , they are the worst ever, you may as well cal your self a di*k, cause thats how they treat you

[Silverback4]

Join the list of other people they lie to, just to get you to buy something. Be thankful that you were not one of the people who bought cars from them only to find that the CPO car they got had been in an accident that JD never told them about. Go to sell the car and find out from Carfax that it isn't worth what you thought it should be. Or, you could have been one of the people who brought their car in with an Audi performance chip, and have JD tell you that they are going to void your warranty if you complain about their service.Or, you could have been one of those who were told the cars run on regular gas so you think you are getting a car that is economical only to find that you have to use premium only. Or, you could have been someone they sold an aftermarket service contract, and have their own service department refuse to accept it for a repair.This is only a short list of some of the shit they have pulled on people here. Stay away.

[skiroad'r]

3rd, I walked in there a long time ago looking at an A4 and wanted to test drive the 2.8 v 1.8T and they wouldn't let me. Why do you need to drive both? I was young at the time but brought my dad with me hoping they would take me seriously, which they did not. 3 cars later and they never got my Biz.

Recently stopped in there driving my allroad (just as C6 platform was coming out). Was asking questions about it and again, they could care less.

[RomanA6]

then again, how seriously can you take a dealership called "Jack Daniels"? do they give you a shot of JD/coke so you guy a car from them or something? what a ripoff. anyone tried contacting Audi of NA about them? or Better Business Buro?

[skiroad'r]

I forgot the best part of the JD story -- Guy I used to work with bought a new GT3 from them, but the battery kept going dead after a week. They fought with him tooth and nail on it. They also gave him a hard time about flatbedding to the dealership to diagnose what was draining the battery (I can't remember, but there was a reason why it could not be jump started).

[Silverback4]

then again, how seriously can you take a dealership called "Jack Daniels"? do they give you a shot of JD/coke so you guy a car from them or something? what a ripoff. anyone tried contacting Audi of NA about them? or Better Business Buro?

I have two case numbers with Audi of America about Jack Daniels. I spoke to their customer service people many times. Finally, I asked for a supervisor, and he acted pissed off, and said that they wouldn't do anything, and that it was up to the dealer to resolve problems. Audi of America could care less about any of us here. The complaint that I filed with BBB was responded to by JD "after "the case was closed by BBB. They lied to BBB and told them about offers they made to me which they never did make at all. Now, I am waiting to hear from the Attorney General of NJ, and the Bergen County Office of Consumer Affairs who are investigating the charges I made against JD. I have encouraged other members here, and on the other Audi website to contact these agencies to file complaints against JD. If everyone gets involved maybe Audi of America will force them to clean up their act, and maybe some of the people they ripped off will get some money back. I saw on the website for the Attorney General that they found Bob Ciasulli dealers guilty of similar cases of fraud and failure to disclose the history of cars to customers. They also altered documents AFTER customers signed them, changed odometer readings, and told customers that the cars were owned by someone, but they were really rental cars. Bob Ciasulli will have to pay about $2 million in fines, and about $ 350,000 in restitution.

[RomanA6]

I have two case numbers with Audi of America about Jack Daniels. I spoke to their customer service people many times. Finally, I asked for a supervisor, and he acted pissed off, and said that they wouldn't do anything, and that it was up to the dealer to resolve problems. Audi of America could care less about any of us here. The complaint that I filed with BBB was responded to by JD "after "the case was closed by BBB. They lied to BBB and told them about offers they made to me which they never did make at all. Now, I am waiting to hear from the Attorney General of NJ, and the Bergen County Office of Consumer Affairs who are investigating the charges I made against JD. I have encouraged other members here, and on the other Audi website to contact these agencies to file complaints against JD. If everyone gets involved maybe Audi of America will force them to clean up their act, and maybe some of the people they ripped off will get some money back. I saw on the website for the Attorney General that they found Bob Ciasulli dealers guilty of similar cases of fraud and failure to disclose the history of cars to customers. They also altered documents AFTER customers signed them, changed odometer readings, and told customers that the cars were owned by someone, but they were really rental cars. Bob Ciasulli will have to pay about $2 million in fines, and about $ 350,000 in restitution.

keep this up then! Euro scene has no place for scammers and liars!

[REDLINE]

i bought my car from them...
first they said the car was certified but right when i was about to buy it they changed their mind and said i would have to pay an extra thousand somethin dollars to get it certified because they lowered the price for me (BS i know)
then a week after owning it the clutch feelt wierd so i took it in for service. while they test drove it on 17, the pressure plate failed causing them to have to tow it. however, they are mentally retarded and towed my car wrong which bent a control arm and ripped the parking brake cable in half.
finally after like 2 weeks i got my car back which was surprisingly completely free so i can't really complain. luckily they havent called me yet for the shit i did to their rental car (quattro mud boggin ftw) lol

[Silverback4]

i bought my car from them...
first they said the car was certified but right when i was about to buy it they changed their mind and said i would have to pay an extra thousand somethin dollars to get it certified because they lowered the price for me (BS i know)
then a week after owning it the clutch feelt wierd so i took it in for service. while they test drove it on 17, the pressure plate failed causing them to have to tow it. however, they are mentally retarded and towed my car wrong which bent a control arm and ripped the parking brake cable in half.
finally after like 2 weeks i got my car back which was surprisingly completely free so i can't really complain. luckily they havent called me yet for the shit i did to their rental car (quattro mud boggin ftw) lol

It didn't raise a red flag to you that they changed their mind and tried to jack up the price of the car just before you signed for it?This is known as "bait and switch" sales, and is ILLEGAL.They tell you one thing to get you in, and then switch to something else for a higher price once you are ready to buy. It is a scam sales technique.BTW, did you pay for the certification? If you were told the car was CPO to begin with, they can't scam you like this. File a complaint with the NJ Attorney General 973-504-6200, and the Bergen County Office of Consumer Affairs 201-336-6400. These will be just two more charges against JD, and it will help to substantiate the case that they are scaming and ripping customers off. I have talked to several other people here who are in the process of filing claims, so, the more, the better.

[JBM]

Come on its salesman from new jersey what do you expect.

[91gl]

go to riverside and call it a day

[GramCracker]

go to riverside and call it a day

Or New Country Audi of Greenwich. Number one Audi dealer in the world.

[Silverback4]

Come on its salesman from new jersey what do you expect.

That's not necessarily true. I got a used truck from Warnock Motors about 8 years ago. It was in the shop for most of the time I owned it which was about 1 & 1/2 months. I called Robert Warnock, to discuss the problems, and he REFUNDED ALL MY MONEY as long as I got another car from his dealership.I ended up with a new car from them that was fine.I have an 03 Corvette that I got from them two years ago, and they were great with that too. Their service department has always been good for me too, even when I had problems with a truck I got from a different dealer because it was something Warnock didn't have. JD sucks from the salesmen , to the service department, and especially their management. John Daniels, one of the owners was even on here trying to defend his company for all their BS. Alot of people got on his case, and he hasn't been on in a long time.How demeaning is that to try to go online that way? If his dealership was good, and honest, there wouldn't be a need to do that.

[skiroad'r]

Warnock Ford tried that bait and switch crap with me, Finance manager got fired over it, but it was a nightmare. However, Warnock Nissan gave us a great deal on a Maxima awhile back and the service dept was fantastic.

[romeotech]

So why does Jack Daniels get the sponsorship with Stasis now?
Guy in the B7 just bought a car off them with the Stasis kit!

[Silverback4]

So why does Jack Daniels get the sponsorship with Stasis now?
Guy in the B7 just bought a car off them with the Stasis kit!

Jack Daniels sells alot of cars. They have ripped off alot of people, and they have a really shitty attitude to anyone if you have a problem of any sort. MONEY TALKS. Since they sell alot of cars, they got the Stasis Deal. However, when Stasis posted here that they were becoming linked with JD, just about every comment was that Jack Daniels SUCKS, and that they should have chosen a better place to hook up with. Audi of America will not help you if you have a problem with a dealer like Jack Daniels either.

[AudiSportB5S4]

Or New Country Audi of Greenwich. Number one Audi dealer in the world.

thats marketing lol, i hope you dont believe that ! they are number one for the fact that they CARRY the most amount of cars they call themselves the *largest*.... try service there you will not only kill them but yourself too

[AudiSportB5S4]

go to riverside and call it a day

I agree, thats where mine is from !

[Jm4n87]

thats marketing lol, i hope you dont believe that ! they are number one for the fact that they CARRY the most amount of cars they call themselves the *largest*.... try service there you will not only kill them but yourself too

I agree. It's awful...

[Silverback4]

It never ceases to amaze me how many people on this site, and other Audi sites really hate their local dealerships. It tells you something about a company when they really don't give a shit about their customers, or the dealers that represent their product.

[GrisAudiB6]

I get my car serviced at JD, 2004 A4 1.8tqm... Didnt even buy my car from them, I bought it from Ramsey Auto Corp. I had my 35k service done there and my 40k oil change done for free as well.. didnt have any problems with them yet as far as scheduled service except for a shitty loaner car...
They arent very polite or helpful though.. i asked questions and they acted like they didnt give a shit... ive been in customer service for a long time, so when i go somewhere i expect good service and nothing less, if i dont get it, you dont get my money... I was asking about aftermarket parts, needless to say I wont spend money there just to keep myself under warranty... I left some guy Alan there several messages, never got answers or emails back... terrible... They didnt wash my car for me either but that was no big deal...

Biggest problem I had with them was 2 days after I took my car in for my 35k service, I had a coilpack go on me haha... on a saturday night so I had to wait until monday morning to get it towed in, then the part was on back order for like 4 days... funny considering it seems to be a common issue with Audis. They gave me a shitty rental car from Enterprise, but hey I work for Enterprise too so i expected it hahaha.. they didnt really want to give me a loaner car but when i bitched that i just had my car in for service a few days earlier they gave me the rental car.

I can only imagine what it will be like next time I go back there now that I've put an aftermarket suspension on my car and new wheels... I expect them to give me problems about the 45k service and wouldnt even bother going to them with anything after my manufacturers warranty is expired...

[EAGRK]

I can only imagine what it will be like next time I go back there now that I've put an aftermarket suspension on my car and new wheels... I expect them to give me problems about the 45k service and wouldnt even bother going to them with anything after my manufacturers warranty is expired...

Go to Riverside or a private mechanic if you dont want to deal with shit.

[Silverback4]

I get my car serviced at JD, 2004 A4 1.8tqm... Didnt even buy my car from them, I bought it from Ramsey Auto Corp. I had my 35k service done there and my 40k oil change done for free as well.. didnt have any problems with them yet as far as scheduled service except for a shitty loaner car...
They arent very polite or helpful though.. i asked questions and they acted like they didnt give a shit... ive been in customer service for a long time, so when i go somewhere i expect good service and nothing less, if i dont get it, you dont get my money... I was asking about aftermarket parts, needless to say I wont spend money there just to keep myself under warranty... I left some guy Alan there several messages, never got answers or emails back... terrible... They didnt wash my car for me either but that was no big deal...

Biggest problem I had with them was 2 days after I took my car in for my 35k service, I had a coilpack go on me haha... on a saturday night so I had to wait until monday morning to get it towed in, then the part was on back order for like 4 days... funny considering it seems to be a common issue with Audis. They gave me a shitty rental car from Enterprise, but hey I work for Enterprise too so i expected it hahaha.. they didnt really want to give me a loaner car but when i bitched that i just had my car in for service a few days earlier they gave me the rental car.

I can only imagine what it will be like next time I go back there now that I've put an aftermarket suspension on my car and new wheels... I expect them to give me problems about the 45k service and wouldnt even bother going to them with anything after my manufacturers warranty is expired...

Don't go to them if you install any aftermarket chips. Another guy here had a chip he got from Audi in his car. A problem unrelated to the chip occurred, but JD tried to blame it on the chip and threatened to void his warranty if he complained to Audi about it. They suck.

[wasup0818]

is this compliant referral to the service dept or the sales dept? i bought mine from Riverside ,i mean so far they r okay. but i guess dealer is dealer depend who u bought the car from...

[Silverback4]

is this compliant referral to the service dept or the sales dept? i bought mine from Riverside ,i mean so far they r okay. but i guess dealer is dealer depend who u bought the car from...

Look through this section, and check out which dealers have good reviews, and which ones have bad ones. There are VERY FEW DEALERS IN THIS AREA THAT PEOPLE HERE WOULD RECOMMEND.
Jack Daniels has a list of complaints here a mile long for sales and for service. It is the last place you want to go to.

[njcatchupaudi]

jack daniels audi has been very good to me. knock on wood. never been to another audi dealer but cant imagine much more from a dealer besides maybe if they shined my shoes when i went there. i knew some1 that worked there but left recently becasue of new management there not really that mod friendly but no complaints at all and if i buy another audi it will diffently be from there

[dennisS4]

Wow not going to JD Audi based on this information.

[S-Fore]

jack daniels audi has been very good to me. knock on wood. never been to another audi dealer but cant imagine much more from a dealer besides maybe if they shined my shoes when i went there. i knew some1 that worked there but left recently becasue of new management there not really that mod friendly but no complaints at all and if i buy another audi it will diffently be from there

/\Me too. I know the business inside & out, so they couldn't pull any BS with me. Gave me the best deal, on both my cars. Service had been great too. show up when I'm supposed to, they give me a loaner, they service my car and I pick it up. After every visit, purchase or service, they call to make suer that everything went allright. Good for me, sorry that you had a bad experience. They actually seem to be very "mod friendly" too I was there the other day picking up some parts from one of the techs that had done some after hours work on my car(BBK) and there was a red B7 A4 w/ Titanium package that they chipped,exhaust, wheels, BBk and springs with Stasis stuff.

[blackedoutt]

I just had some Jack Daniels myself, and he's treating me realll nice.