Very upset with ECS!!!! BBK Suck!

[extremesport3]

I recently posted about my stage 4 BBK from ECS and got many responses. I have come to grips with the fact that i should have never went with them for BBK and should have done a stoptech or alcon setup however i just loved the porsche calipers!!! Anyways i have been experiencing what feels like a warped rotor almost since the day i got the kit installed. Today (2 months into it) i called to explain how dissatisfied i was and basically my call fell upon deaf ears, they told me i would have to on my own dime send them the warped rotors (which would render my car useless for however long it took) and they would check them out and return them to me. I could not believe this, after spending all that money you would think they would warranty there product for longer than 2 months!!! I strongly suggest NO ONE BUY any BBK's from ECS, they do not know how to make rotors or service their clients!!!

I do not mean to rant to sling any mud but now i find myself buying new rotors from someone else at an additional cost to me! Please let me know what you think!!

[Auditude2.0T]

maybe they can trade you for the 4 piston 993 Porsche kit. that kit was great, i had it and loved it on an A6 like i told you when we met. I have heard great things about he 4 piston kit. ECS has gotten worse and worse over the years.

[extremesport3]

I dont want to have anything to do with them over at ECS. They do not stand by there products at all.

[manhertm]

Well, I've only placed one order with them and it was simple, brake pads. They screwed it up twice and that was it for me and ECS.

[nuctech]

I just bought a new passenger side mirror from them that started to de-laminate 2 days after I got it. However, they sent me a new one free of charge! I do worry about the quality of their product now though.

[ChriS4]

did you bed the pads in correctly? or do you drive hard and just park the car and let a roasting pad sit on the rotor? there are tons of driver-errors that can result in warped rotors which ECS can't be held liable for.

[LAS]

esc tuning still at it i see. it's not unusual to see complaints and lack of customer support by this company.

I have yet to purchase anything from ecs, and probably won't.

hope things get straighten out for you.

[nSun]

I purchased RS4 rear swap bar from them. It came with only one bushing and it was the wrong one. Emailed them a few times got no replies, and then i just gave up.

[minira]

sucks to hear bro. glad i have never ordered from them. shoulda gone with stasis or matrix

[SoFresh]

ive only had issues with ECS as well when I ordered parts in the past, they sent me the wrong brake pads.... TWICE!! pretty worthless over there.

[quattrotman]

Unless the rotor was warped when you put it on, it's your issue. It really isn't their fault that you warped the rotor...it's a wear and tear item and carries no warranty. If you warped em, why should they give you a new one? Not trying to defend ECS (I've never had experience with them) but what you're complaining about is not a legitimate claim. When my wife got her new BMW a few years back, she warped the rotors driving down hills full bore in just 5 days...BMW wouldn't warranty it and there was only 300km on them. I feel your pain but brakes are sensative and if not bed in properly or used properly they can easily get messed up. It's your problem bro.

[tribe]

I purchased 3 times from them: H%R spacers; lug bolts; sway bar, and had a great experience. Very fast shipping with instant email w/ tracking number.

Never had to put their Customer service to test though.

[Tfreestyle]

EDIT from my rant: paid for 2 day shipping on monday, didnt ship out til thursday but they refunded the shipping when I called but still isnt here in time for me to use the shop so still pretty pissed, do they have like an automated message that always says "wait time 2 minutes" I got that twice haha