LLTEK Shipping & Handling

[audimymind]

Man i just got my Tracking number confermation email today from LLTEK and was i shocked. I bought a splitter 04/02/2008 and it was goign for around $388.00 or something and i ended up paying $517.90 after taxes and shipping. im not even sure if i should be payin taxes cause LLTEK isnt even in the USA! but anyways thats like $129.99 (give or take $25 bucks for "Taxes.") for Shipping & Handling. I mean i understand that its a large package but heres where i was shocked.

1. It wasnt shipped till 4/11/2008 (9 days later) i understand they might not have had it in stock but i was not told this information.

2. it was shipped UPS ground shipping. Now, im in the wrong because i didnt ask how it was going to be shipped. But i mean i guess i was under the impression that because they are basically across all of NORTH AMERICA that it would be shipped via air?? i mean sh!t. go to their homepage. the fcukin thing has a huge banner at the top with a airplane on it and states, and i quote, "Low air cargo rates" and "INTERNATIONAL DAILY TO YOU AIR CARGO SHIPMENTS" damn near makes me think a fcukin plane is gonna land on my house and throw a fat ass box at me. j/p but anywayy

3. The thing weighed 5.00 Pounds and its not goona get here till 4/21/2008. Thats a week from today. I think im going to give them a call tomorrow and see whats up. i mean im not a dick, shit i work in customer service. but i just feel i overpaid and want some sort of money back from that shipping, either that or i plan on just refusing the shipment, having it "returned to sender", and requesting a full refund. am i wrong? what do you think?

[7speed]

you should have ordered form North American Motorsports

[CARTEL]

I would be bummed too if I payed $500+ for a friggin splitter.

[audimymind]

you should have ordered form North American Motorsports

i wasnt able to find it on there

[audimymind]

I would be bummed too if I payed $500+ for a friggin splitter.

i know man. $500 is alot of money for something carbon fiber to look at... shit, i could have done an exhaust with that you know

[7speed]

well youll be happy once it finally gets here

[QuattroRocket]

And LLTEK remains the biggest bunch of pirates in the VAG tuning scene !!!

[audimymind]

well youll be happy once it finally gets here

true dat true dat. you car looks clean btw. and i seen some of your video clips and it sounds proper too.. keep up the good work

[7speed]

thanks man

[audimymind]

2. Returns and Return Merchandise Authorizations:
In the event merchandise must be returned to LLTek; the customer must first obtain a Return Merchandise Authorization Number (or RMA), in advance of the return. RMA numbers will only be issued for bona-fide reasons. Any product that has been used cannot be returned. Certain information will be required by LLTek in order to obtain an RMA number, so please have your invoice in front of you when calling to obtain an RMA number. This pre-authorized RMA number MUST be clearly shown on the exterior of package and must be clearly visible. In addition, a copy of your invoice must be included with the return. Once an RMA number has been issued, the customer will be given specific shipping instructions for the return. RMA numbers shall only be granted within 7 days of the product being received by the customer. Once an RMA number has been issued, the customer must return the merchandise to LLTek within 30 days; after which the RMA will expire, and the return will no longer be valid. Any product returned to LLTek that does not show a pre-authorized RMA number on the exterior of the package will be refused at our warehouse door. The customer must return the merchandise to the address indicated below; otherwise the RMA will not be honored. Return merchandise with RMA # shown on exterior of the box directly to:
LLTEK Motorsports
201 Dunbar Ave.
Montreal, Canada
H3P 2H4

A restocking fee of a minimum of 28% of the full selling price of the item will be applied to all returned products unless the product is covered under a warranty claim. No refunds will be given on services provided; such as painting of ordered products, as said services are requested and specified by the customer at the time of order placement. A 40% restocking fee will be applied to any part that has been painted and returned under an authorized RMA. Shipping and related charges associated with returning a product to LLTek are not refundable. The customer is fully responsible for the cost of return shipping, any duty, brokerage fees, governmental taxes or any other charges that may apply to returned merchandise. The product must be returned in its original, undamaged packaging; in original working order, and not used nor installed on the vehicle nor damaged. If any of the preceding conditions do exist, the minimum restocking fees will be increased to as much as 100% to cover any of these additional costs. In any event, any credit accrued to the customer shall be used for the purchase of alternative merchandise within 10 days following receipt by LLTek. The customer must call within this time period to select alternate merchandise.




I guess this is basically telling me that im not going to be able to "return to sender" because i bet a million dollars that the RETURNS address is going to be different from the original shipping address. aside from this RMA information im going to need to pay to have it shipped back and charged a 28% restocking fee ($145) so either way i lose. and im stuck. so i already know they are gonna say fuck you on a partial shipping refund. FUCK!

[audimymind]

Ill be sure to let everyone know how it turns out. I am confident in their customer service and hope to meet somewhere in the middle at least. if not. Lesson learned for everyone. and be cautious i guess

[BlkdoutS4]

ya just call them and see whats up. they've always been really friendly when i've talked to them. when i ordered my front bumper from them they mischarged me by $400 dollars, but in my favor...

[tuner culture]

I got my Kersher splitter from North American Motorsports - $255

[sandspeed]

I wish there was somewhere else to buy the Uberhaus stuff. I'm actually starting to like the splitter setu p they offer for the B6 S4. With a litle body shop work, it could lok very nice.

[audimymind]

I wish there was somewhere else to buy the Uberhaus stuff. I'm actually starting to like the splitter setu p they offer for the B6 S4. With a litle body shop work, it could lok very nice.

B6 S4 SPLITTER? WHERE?

[-Audi_tuning-]

LLTEK..................... stands for "WE SUCK"... they really do, took me 3 months to get the one damn part I ordered from them and it wasnt even the right one and they were like oooo sorry , 28% to return it or keep em.... needless to say, never went back lol

[JBM]

who the hell buys from them anyways?