Google Earth ending December 2020 for 2018 models or older

[rgobantes23]

I am starting to enjoy Google Earth on the MMI and virtual cockpit but I have just learned that Google Earth will stop functioning on 2018 models or earlier by the end of 2020. I wish I would have known this information before I ordered my 2018 SQ5. I could have waited 8/9 months for MY19 and will receive the latest MMI/virtual cockpit hardware and the black optics package.

5655156551

[Audi USA]

I am starting to enjoy Google Earth on the MMI and virtual cockpit but I have just learned that Google Earth will stop functioning on 2018 models or earlier by the end of 2020. I wish I would have known this information before I ordered my 2018 SQ5. I could have waited 8/9 months for the MY19 and will receive the latest MMI/virtual cockpit hardware and the black optics package.

5655156551

Hello rgobantes23,

Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with. Audi has taken steps to manufacture hardware that is compatible with the new software in MY19 and newer vehicles, but MY18 and older will no longer be able to use the Google Earth functionality as of December 31, 2020. I apologize for the inconvenience as I know this is frustrating, but please let me know if there's any other questions.

Thank you,

[rgobantes23]

Hello Vincenzo. I still don't understand why the current microprocessor and video chip on MY18 (all-new) vehicles will altogether be outdated by the end of 2020. Older laptops with less powerful microprocessors will most likely still able to access Google Maps with 3D satellite data.

Sent from my SM-G965U using Audizine mobile app (http://r.tapatalk.com/byo?rid=87676)

[ThetaB8A4]

So am I understanding the right.. the car I pickup up last week, that took 7 months to receive will not have a working map in two years? Or is this just the traffic update system on the maps?

[ManyAudis]

So am I understanding the right.. the car I pickup up last week, that took 7 months to receive will not have a working map in two years? Or is this just the traffic update system on the maps?

There seems to be a lot of confusion regarding Google Earth vs. Google Maps. What is going away is the Google Earth overlay for the navigation maps. The maps themselves are stored in memory in the car and they are not Google Maps. The maps are from HERE which Audi, BMW and Mercedes purchased a couple of years ago. So the regular display of the maps and navigation will continue to work. It is too bad we will lose Google Maps overlay but that is not why I renewed Audi Connect, I see it as more flash than substance.

[rgobantes23]

So am I understanding the right.. the car I pickup up last week, that took 7 months to receive will not have a working map in two years? Or is this just the traffic update system on the maps?

I assume the navigation map will still work but it will no longer have the ability to do the 3D/satellite view which is the Google Earth component of the MMI & Virtual Cockpit.

[QShip18]

Not cool, definitely not cool [mad]

[ManyAudis]

And traffic should continue to work since that does not come from Google either. It comes from INRIX through the Audi Connect(ion). Note that if you have the newer A4’s A5’s and I believe the Q5’s which come from Audi using INRIX traffic the MMI can be recoded to receive traffic from Sirius XM Traffic. This has been done by a few of the A4 owners themselves and in once case the dealer actually made the change. If you need live traffic but do not care about the other Audi Connect features, Sirius XM Traffic is much more economical (you will have to contact Sirius to purchase a subscription)

[ThetaB8A4]

Thanks all! I assumed the maps were loaded onto the drive in the car but wasn't sure. Still don't completely understand why the computer can't be updated.

[rgobantes23]

There seems to be a lot of confusion regarding Google Earth vs. Google Maps. What is going away is the Google Earth overlay for the navigation maps. The maps themselves are stored in memory in the car and they are not Google Maps. The maps are from HERE which Audi, BMW and Mercedes purchased a couple of years ago. So the regular display of the maps and navigation will continue to work. It is too bad we will lose Google Maps overlay but that is not why I renewed Audi Connect, I see it as more flash than substance.

It may be a surprise to you but many people like Google Earth overlay on their MMI/VC navigation. My questions is why Audi will stop programming for MY18 or earlier hardware. I don't expect cell phones and laptops made in 2018 or earlier not having satellite overlay on navigation/maps.

[JohnEnglish]

It looks like the issue is Google, not Audi. Google made some changes on their end and the current hardware is incompatible.

[Audi USA]

Hello everyone,

I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

Thank you kindly,

[Phillyfisher]

I am glad I saw this as we are currently looking at 2018 A5’s. It is very disappointing that this feature is going away for MY2018 and older cars. Hopefully Audi will make this right. Hard to understand why Google doesn’t make their improvements backwa d compatible.

[rgobantes23]

I am glad I saw this as we are currently looking at 2018 A5’s. It is very disappointing that this feature is going away for MY2018 and older cars. Hopefully Audi will make this right. Hard to understand why Google doesn’t make their improvements backwa d compatible.

I think it is only Audi. I doubt Google Earth will stop on older cell phones and laptops.

[rgobantes23]

It looks like the issue is Google, not Audi. Google made some changes on their end and the current hardware is incompatible.

Is it really Google? Older cell phones and laptops will no longer be able to use Google Earth by the end of 2020?

[JohnEnglish]

Is it really Google? Older cell phones and laptops will no longer be able to use Google Earth by the end of 2020?Cell phones and laptops deliver the Google Earth experience through a web browser. which can be updated.On cars it may be a hardware solution where, short of replacing the physical hardware, it can't be updated.

edit - Actually, I wonder if Audi will replace Google Earth with HERE. The new A8 features HERE instead of Google.

[rgobantes23]

Cell phones and laptops deliver the Google Earth experience through a web browser. which can be updated.On cars it may be a hardware solution where, short of replacing the physical hardware, it can't be updated.

edit - Actually, I wonder if Audi will replace Google Earth with HERE. The new A8 features HERE instead of Google.

That is my point, it is either Audi's hardware or Audi chooses no longer to support it - not because Google is updating. It is a bit understandable if it is not compatible with HERE but not having HERE nor Google Earth is bad. For me, there is no replacement for the real picture/map. From the pics I saw it looks like HERE emulates the real thing with polygons (like a video game), an upgrade (more details) to the current 3D modeling of VC map.

[JohnEnglish]

My point was that perhaps Google did something on their end that requires a hardware update to keep working on Audis. On other devices an update to the web browser might address the compatibility issue but in the case of Audis a hardware update is required and it's not practical to do that.

However, I'm leaning more towards HERE being rolled out. It makes sense that they'd want to start getting return on that investment because they now control all the user information gathered instead of Google.

[rgobantes23]

My point was that perhaps Google did something on their end that requires a hardware update to keep working on Audis. On other devices an update to the web browser might address the compatibility issue but in the case of Audis a hardware update is required and it's not practical to do that.

However, I'm leaning more towards HERE being rolled out. It makes sense that they'd want to start getting return on that investment because they now control all the user information gathered instead of Google.

Well I guess we see the opposite sides. I don't think it is a good idea to design a hardware assuming that a third party will not upgrade. I just hope after the next major Android operating system update (Oreo replacement) my phone will keep working on the MMI - at least until my vehicle warranty is still active.

[JohnEnglish]

I don't think it is a good idea to design a hardware assuming that a third party will not upgrade.I completely agree.

[Uncle Buck]

These types of concerns are why I am considering simply using CarPlay or Android Auto rather than ordering the Virtual Cockpit/Nav package.

[u2nelson]

Yes this is very disappointing news, and not what I payed for. I understand Google made the change, but I payed Audi a premium price for the car, because it has cool things like Google earth on the map. This is a betrayal of trust issue, and now something that is currently working will stop working through no fault of my own. Audi should step up and offer a hardware replacement to keep this working, and I should not have to pay for it again. Imagine if the Engine ECU was scheduled to stop working because we are updating the software...your engine will not run after this date sorry...that would be unacceptable right?

Jeez

[Phillyfisher]

Imagine if the Engine ECU was scheduled to stop working because we are updating the software...your engine will not run after this date sorry...that would be unacceptable right? Jeez

Funny you should mention this scenario. I ran into a similar issue with a Harmony link we used to control our home theater setup. They were basically turning it into a brick due to licensing issues. I had it for years, and it worked flawlessly. People with newer versions got upgrades to a new platform, the Harmony Hub. Those with the older models were out of luck. There was a huge blow up over it on the internet that Harmony turned around and made it right and replaced all Links, no matter how old. By doing that for me, Logitech gained a customer for life, instead of losing one. I am hoping Audi steps up and does the same, and comes up with some type of fix to replace Google Earth.

[rgobantes23]

Audi thinks this is not a big deal otherwise they would have planned for the update better than just saying Google Earth will be stopping by 2020. If I knew the VC and MMI on the SQ5 will be old equipment in one year I would have passed on the SQ5 and waited for the i-Pace instead.

[jamis_cm]

Add me to the list of disappointed customers.

The loss of the Google Maps overlay makes the already overpriced AudiConnect service even less compelling. It costs half the price per month to add a smartphone to my wireless plan than it costs for AudiConnect Prime service.

Add on to that the buggy MMI software that Audi is slow to update (if they will give you an update at all), and I am coming to believe that Audi is giving up their technological edge.

[pauls40]

It might just be me but I sure didn't buy an Audi for Google Earth. All I needed is Susie (The MMI voice) telling me to "turn left in 500 ft". Yes, I bought the Virtual Cockpit and the feature telling me which lane to be in trumps any display. And as a bonus it was an easy decision not to renew AudiConnect after 6 months for $500 or so a year. Think of all the money I saved to buy gas and tires.

[meticulist]

I don't think any of us bought the car specifically for Google Earth, but it is a feature that I for one paid for when purchasing the tech package. Regardless of if I continued to renew the AudiConnect or not, the option will no longer be supported which should be corrected or compensated as such by Audi. You wouldn't settle if the performance of the car you paid for could no longer be supported and it suddenly had 40 less horsepower.

[rgobantes23]

It might just be me but I sure didn't buy an Audi for Google Earth. All I needed is Susie (The MMI voice) telling me to "turn left in 500 ft". Yes, I bought the Virtual Cockpit and the feature telling me which lane to be in trumps any display. And as a bonus it was an easy decision not to renew AudiConnect after 6 months for $500 or so a year. Think of all the money I saved to buy gas and tires.

An all new Audi vehicle on a new platform should not have an outdated major equipment within one year (two years for A4 and Q7).

[Rapture]

I ordered an Exclusive TT RS last May and have been waiting for it very patiently. It was supposed to be built this past December but has been delayed until April now. I read about a possible refresh of this model due for 2019 but simply can’t wait longer than I have for a car as I sold my other car in December. Now I read that some of the technology will basically be obsolete soon after I take delivery. I’ve been a long term Audi fan but have a difficult time with this. I hope Audi understands how this affects loyal followers of the brand.


Rapture

[Cyttorak]

My journey is very similar to Raptures. Long time, almost 20 years, Audi owner/enthusiast. I also ordered an exclusive TTRS in April of 2017. I was told a delivery date of September which turned into December, then March and now that the car was finally built last week, a mid to late May delivery. It is very hard to stomach waiting for over a year for your car only to see/read up on things like this.

After researching a bit, this isn't even new news. Its been out there for a long time and ABS are not telling prospective buyers about this, as I'm sure, it would hurt Audi's ever flaunted year over year sales increases.

I've DM'd Vincenzo about my disappointment in this and encourage everybody else to do the same. For whatever its worth, maybe something will come out of it.

[rgobantes23]

I know how you feel Cyttorak and Rapture. I am also very disappointed with Audi. In 2016 I needed a new vehicle and waited for the all new 2018 SQ5 model so that I'll have the latest platform and technology. A couple of months after delivery I find this news. I also found the older threads after I saw the bad news but I guess I was not researching Google Earth during the wait for the new SQ5 model. I am surprised none of the early 2018 SQ5 reviews (or current) mentioned the outgoing VC and MMI equipment even though the issue is old news. I am basically new to Audi but my SQ5 will probably be my last Audi vehicle because of how badly Audi managed phasing out the older VC and MMI equipment.

[wishbone]

For something that Audi has spent a lot advertising this is a huge disappointment. I'm also about to pick up a 2018. For me it's a lease and I guarantee you'll have a huge number of 2018s on the lot at the end of lease period due to this. As funny as this sounds it was a major selling point of the vehicle for me (I kinda have a thing for mapping).

With that said, Audi is hardly the only one to do this. Other manufactures, like Ford, have turned off internet based features on me before I even owned the vehicle 3 years. I really wish manufactures were held responsible for providing feature sets advertised for X number of years. As more and more technology is pushed to the "cloud" this will become more of an issue in the future. It might be something to to reach out to your local congressman to let them know what's going in the Auto industry as we move more towards these kinds of offerings.

[ManyAudis]

Unfortunately, I think that car companies feel that if they upgrade older cars with new features or, in this case, upgrade a car to maintain a feature, that they are removing a reason for a customer to buy a new car. They do not realize that making such gestures generates owner loyalty and more likely results in that customer sticking with the brand and probably recommending it to their friends and relatives. They need to take a lesson from Apple, one of the reasons their loyalty is so high is that they provide free upgrades for their phones for longer than most people keep them. They have also worked out a business model where staying with them has advantages. Rewarding customer loyalty is always a good thing. Compare this to Sirius and the cable companies where staying loyal results in higher fees and you need to threaten to leave to get the best rates.

In my humble opinion Audi should continue to upgrade the MMI and add features during ownership for perhaps 3-5 years but make the newer Audi’s capable of features current hardware does not support. This way you keep current customers happy and loyal while simultaneously giving them reasons to buy a new car..

What do you think Vincenzo?

[QS4]

This is amazing! There are so many things running through my mind regarding these issues I don't know where to begin! My Audi Connect has been downgraded from 3G to 2G speed in my '13 because T-Mobile made some hardware changes to their equipment. Audi's solution was a discriminative plan that was great if you were lucky enough to be granted the free part & labor. After 2 attempts to get my upgrade, AoA says my car is not eligible! Funny, the 2G on my display and the WiFi hotspot that is now cold says something different! Don't get me started! (too late!)

I do prefer the Google Maps overlay. I also like many of the other cool features, bells, and whistles! I really like them when the work! My owners manual says I can save my music to the vehicle jukebox -- never got that to work!

A few years ago, I imagined automakers would have comprehensive interfaces allowing smartphones to connect, synch, or mirror apps and features. It only makes sense that the major cellular companies that have blazed the trail for these complex systems packaged into portable devices would assist. PCs, MAC, iOS, Android, and maybe trackphones too - no matter the details, there should be solutions for our cars for a nominal cost if not at no charge!

So I suppose the pattern we may be seeing now is the techy version of the certain features no longer working - pop up headlights that stay up when turned off or power windows that need help going up or down! So now our cars' features are as disposable as paper towels or plastic utensils! Don't put them in the dishwasher!

I don't know if I will still have this car when Google Maps goes away but I know now I will have a few more details to research...

[rgobantes23]

Unfortunately, I think that car companies feel that if they upgrade older cars with new features or, in this case, upgrade a car to maintain a feature, that they are removing a reason for a customer to buy a new car.

The 2018 Q5/SQ5 is all new and on a new platform. Within 12 months (when the 2019 model comes out) the VC and MMI will be outdated/obsolete. This is just unacceptable for a brand like Audi.

[jamis_cm]

All I can recommend is keep the conversation going here and more importantly, express your disappointment with AoA customer support (email, phone, snail mail, social media) and your local Audi dealer when you are in for service.

It's easy to ignore the forums where it is mostly a small group of enthusiasts, but if customer support (and social media) is getting flooded with complaints, they are more likely to act.

I intend to be relentless with my numerous MMI issues (Google Maps, Carplay, software update availability, general media playback issues, etc) while I still own this car and/or until my issues are resolved.

[pauls40]

Hopefully Audi will drop the price of Audi Connect for the owners of the vehicles that will no longer get the Google maps.

[rgobantes23]

Hopefully Audi will drop the price of Audi Connect for the owners of the vehicles that will no longer get the Google maps.

Google Maps will still be there but without the Google Earth overlay. But since Google Earth will no longer be available, I agree that the subscription price should decrease.

[meticulist]

I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.


So what does this mean then? I find it hard to believe that Audi has found a way to "manufacture hardware that is compatible with the new software in MY19 and newer vehicles" but cannot be implemented into 2017 and 2018 vehicles that sold this technology as an additional package.

[ManyAudis]

Hello everyone,

I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

Thank you kindly,

Vincenzo,

You imply in your response that the hardware cannot support the new Google Earth format which will be required after 2020. There are a lot of technical people on this board, myself being one of them and perhaps if Audi could provide a technical reason why this cannot be done it would go a long way towards appeasing the owners. For example, if Google is changing the programming interface in a way which would make it prohibitive or impossible to continue using Google Earth that might be an acceptable reason. I did some searching on the Google Earth interface and I cannot find any notice of changes that far in the future but perhaps Audi gets notifications from Google well in advance of the public.

[disappointed]

I am starting to enjoy Google Earth on the MMI and virtual cockpit but I have just learned that Google Earth will stop functioning on 2018 models or earlier by the end of 2020. I wish I would have known this information before I ordered my 2018 SQ5. I could have waited 8/9 months for MY19 and will receive the latest MMI/virtual cockpit hardware and the black optics package.


I have a 2018 SQ5 on order and found this information out on my own, although too late of course, largely through forum posts like the above.

When I was shopping, it seemed that the Google Earth Virtual Cockpit was the single most prominent advertising, marketing, and sales pitch feature for this particular vehicle. At no time was it made clear that this feature would definitely be gone in approximately two years.

While waiting for delivery, I asked the dealer about this issue, and they have confirmed the above.

I most definitely would have waited for Model Year 2019 instead, had I known before ordering.


Hello rgobantes23,

Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with. Audi has taken steps to manufacture hardware that is compatible with the new software in MY19 and newer vehicles, but MY18 and older will no longer be able to use the Google Earth functionality as of December 31, 2020. I apologize for the inconvenience as I know this is frustrating, but please let me know if there's any other questions.

Thank you,

Yes, "frustrating" is one way to describe it.


Not cool, definitely not cool [mad]

Yes, I agree.


Hello everyone,

I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

Thank you kindly,

No retrofit. Just "sorry" on a brand new $60k+ vehicle.

Yes, "disappointing" is another good description.


I know how you feel Cyttorak and Rapture. I am also very disappointed with Audi. In 2016 I needed a new vehicle and waited for the all new 2018 SQ5 model so that I'll have the latest platform and technology. A couple of months after delivery I find this news. I also found the older threads after I saw the bad news but I guess I was not researching Google Earth during the wait for the new SQ5 model. I am surprised none of the early 2018 SQ5 reviews (or current) mentioned the outgoing VC and MMI equipment even though the issue is old news. I am basically new to Audi but my SQ5 will probably be my last Audi vehicle because of how badly Audi managed phasing out the older VC and MMI equipment.

Yes, I too am surprised that none of the many reviews I read and viewed happened to mention this rather important issue.


All I can recommend is keep the conversation going here and more importantly, express your disappointment with AoA customer support (email, phone, snail mail, social media) and your local Audi dealer when you are in for service.

It's easy to ignore the forums where it is mostly a small group of enthusiasts, but if customer support (and social media) is getting flooded with complaints, they are more likely to act.

I intend to be relentless with my numerous MMI issues (Google Maps, Carplay, software update availability, general media playback issues, etc) while I still own this car and/or until my issues are resolved.

I have expressed my disappointment directly with my Audi dealer, to all of the car enthusiasts that I know, and most recently have now joined this forum solely to comment here in this thread.

Thank you to the Audi representative above for being aware of, and responsive to, our comments on this issue. Is there another way that we should provide more feedback ?

[rgobantes23]

I have a 2018 SQ5 on order and found this information out on my own, although too late of course...

Did you sign a contract or make a big down payment? My dealer did not ask me to sign any order contract. They did not even cash my small order down payment and they only ran my credit after I gave my credit info (after my SQ5 reached the US port). If I found this issue before delivery I would have been willing to lose my small order down payment to avoid the 2018 SQ5 purchase although I probably could have canceled or put a hold on the order down payment.

I also don't blame Vincenzo on this issue. He did not decide to do this. Although I encourage him to keep sending our disappointment messages to AoA management maybe AoA will listen and try to do a fix for Audi vehicles with VC.

I feel betrayed by Audi. I even purchased another small Audi vehicle while waiting for the all new 2018 SQ5.

[easy_button]

Vincenzo,

You imply in your response that the hardware cannot support the new Google Earth format which will be required after 2020. There are a lot of technical people on this board, myself being one of them and perhaps if Audi could provide a technical reason why this cannot be done it would go a long way towards appeasing the owners. For example, if Google is changing the programming interface in a way which would make it prohibitive or impossible to continue using Google Earth that might be an acceptable reason. I did some searching on the Google Earth interface and I cannot find any notice of changes that far in the future but perhaps Audi gets notifications from Google well in advance of the public.

The ”technical” reason this is happening is that Google is trying to sell its own product (Android Auto enabled head unit). The best way to force auto makers hand is to disable specific products that people like on non Google hardware. Audi did not do this, they just got played; wonder why Audi announced last year they were switching to Android Auto? Now you know... and no, Google doesn’t warn companies (or customers) they are about to screw...

[rgobantes23]

The ”technical” reason this is happening is that Google is trying to sell its own product (Android Auto enabled head unit). The best way to force auto makers hand is to disable specific products that people like on non Google hardware. Audi did not do this, they just got played; wonder why Audi announced last year they were switching to Android Auto? Now you know... and no, Google doesn’t warn companies (or customers) they are about to screw...

I find it hard to believe Google did not warn Audi. They must have a contract in place.

[JohnEnglish]

Google does stuff like this all the time with little to no warning. It's why you don't base critical business functions around any of their products.

[easy_button]

I find it hard to believe Google did not warn Audi. They must have a contract in place.

Really? How many versions of Android are out in the wild? Does the newest version run on a two year old device? Find it harder to believe that anyone would expect an Android device to be updated to a build optimized for to be delivered hardware... You want to blame Audi because Google is being Google - pretty sure they did “warn” them (after they sold half a million cars). Probably went something like this “... just a heads up, we are changing Maps in 2020 and it will only work with head units starting to ship next fall... your customers flip cars every two or three years, right? Maybe they won’t notice.” Where do you think “fsck Google” came from?

[rgobantes23]

Really? How many versions of Android are out in the wild? Does the newest version run on a two year old device? Find it harder to believe that anyone would expect an Android device to be updated to a build optimized for to be delivered hardware... You want to blame Audi because Google is being Google - pretty sure they did “warn” them (after they sold half a million cars). Probably went something like this “... just a heads up, we are changing Maps in 2020 and it will only work with head units starting to ship next fall... your customers flip cars every two or three years, right? Maybe they won’t notice.” Where do you think “fsck Google” came from?

Confident what you're saying is true? You saw the contract between the two companies and were part of their discussions? It was Audi's risk and they knew "Google is Google" before they took the risk. Yes, I blame Audi as they decided to put Google Earth in their cars and tout it in almost every TV ad you see. It is Audi vehicles (not Google) we're talking about.

[heisnuts]

This is not meant to stir the pot, but unless I am missing something here I don't know if this is going to be a huge deal when the change happens in 2020. As I understand it, in order for the Google Earth system to work, the owner would have to be paying for an Audi Connect Account, which currently runs $199 for 6 months or $499 for 18 months. I do not know the take rate for this service, but at those prices, I can't imagine it is that high since almost everyone has a smart phone these days with almost the same features. Keep in mind that by 2020 all of the free trial periods on the old system will have expired by then.

Maybe Audi USA can advise on what the take rate is currently for a paid Audi Connect Account.

[easy_button]

This is not meant to stir the pot, but unless I am missing something here I don't know if this is going to be a huge deal when the change happens in 2020. As I understand it, in order for the Google Earth system to work, the owner would have to be paying for an Audi Connect Account, which currently runs $199 for 6 months or $499 for 18 months. I do not know the take rate for this service, but at those prices, I can't imagine it is that high since almost everyone has a smart phone these days with almost the same features. Keep in mind that by 2020 all of the free trial periods on the old system will have expired by then.


Maybe Audi USA can advise on what the take rate is currently for a paid Audi Connect Account.

Not stirring the pot at all Sir! Does actually make more sense (from both sides) to place the burden on the phone side of the equation. Even with the new pricing structure, Audi Connect seemed a bit pricy for what you get. Never even considered extending after the trial period, even let the lifetime free traffic go (after fighting with Sirius about random bills for service I was not using). Phone works fine if not better.

[Uncle Buck]

Audi USA is never going to publish the take rate on this service. Thats proprietary info.


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[Doc H]

Count me among the "disappointed." Trading two X5ds with every option, less than three years old, for two yet-to-be-delivered similarly equipped Q7 Prestiges. And my BMWs have a leather dash and spare tires, better handling, better mileage and better torque. VC was a selling point. If Audi yanks any more Connect features, announced or otherwise, switching brands back will be very tempting.

[JohnnyHighSpeed]

Please add me to the list of disappointed customers over this issue. I purchased my 2018 S3 via the overseas military program a few months ago. None of the MMI nav features work while I am posted overseas (US spec car in Europe), which I knew going into it, but I had figured that at least I would have all the VC features to look forward to when I ship the car back to CONUS. Now I find out that one of the marquee aspects of VC will be deprecated before I ever even get to use it, and that’s a huge bummer. As someone above said, maybe I’ll just add a dedicated phone to my mobile plan and skip Audi Connect altogether at this point. What a shame.


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[Nikon1]

Considering that I ordered my S5 4 weeks ago and this was never brought up - disappointed is not strong enough to express my dissatisfaction! Paying over $65,000 for a car with this feature only to find out it goes away in 18 months is upsetting!

Please add my name to the list of upset customers. This is my first Audi and to have to “discover” this on an independent web site does t speak very highly of the manufacturer’s regard for their customers.

[adamkb26]

Definitely very disappointing news! Audi should be compensating the people affected by this as it's a pretty big feature of the VC. I personally love the google map overlay and get compliments on it all the time.

People seem to be saying 18 months but don't we have about 32 months? It says December 2020 so that would be all of this year, 2019, 2020, and basically it ends beginning 2021?

[b6bydesign04]

Definitely very disappointing news! Audi should be compensating the people affected by this as it's a pretty big feature of the VC. I personally love the google map overlay and get compliments on it all the time.

People seem to be saying 18 months but don't we have about 32 months? It says December 2020 so that would be all of this year, 2019, 2020, and basically it ends beginning 2021?

That's correct:


Hello rgobantes23,

Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with. Audi has taken steps to manufacture hardware that is compatible with the new software in MY19 and newer vehicles, but MY18 and older will no longer be able to use the Google Earth functionality as of December 31, 2020. I apologize for the inconvenience as I know this is frustrating, but please let me know if there's any other questions.

Thank you,

[digdah]

I am a little confused and would like clarification. Is it that Google Earth overlay on Google maps stops working but I can still use Google maps? Google Earth and Google Maps are one in the same and the entire overlay is going away?

[wishbone]

I am a little confused and would like clarification. Is it that Google Earth overlay on Google maps stops working but I can still use Google maps? Google Earth and Google Maps are one in the same and the entire overlay is going away?

Only the google earth overlay is going away. You will see your regular "non earth" maps instead. I don't believe those are sourced from google maps. I believe those are entirely stored locally provided by a different vendor. That's a good question though, someone correct me if I'm wrong.

[digdah]

Only the google earth overlay is going away. You will see your regular "non earth" maps instead. I don't believe those are sourced from google maps. I believe those are entirely stored locally provided by a different vendor. That's a good question though, someone correct me if I'm wrong.
Ok thanks I got it now. That really sucks!

[Tiggz911]

I need to add my own voice to this conversation. The ONLY reason I pay for the Audi Connect service is to get that "pretty picture" because it is far more accurate and easier to follow than a polygon map display. Once of the biggest reasons I bothered to buy the car in the first place was because of this feature. It is a feature set that was originally sold as part of the vehicle's overall offerings. The way I see it, this isn't up for debate. Audi needs to reconcile this with its owner base and implement a fix that will allow people who originally bought the vehicle new to continue to use this service.

It would also be reasonable to expect that people would decline to use any of the Audi subscription services once this change occurs. And, if i try to sell my vehicle and someone realizes that this was an option but they can't use it, I suspect this will lead to a steeper devaluation/depreciation of the car overall. This is unacceptable. I, just like many of you, paid for this option which will no longer be an option.

Again, this needs to be rectified. I was going to dump a ton more money into my next Audi purchase but if they are so quick to stop supporting a feature, they will lose me as a customer permanently. I'm quite sure more will follow suit.

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[briedfox]

I bought a 2018 S4, which was the first year of the B9 generation. So my car even being the first year of the new gen S4 is already going to have obsolete hardware that will not allow me to use Google Earth in 2.5 years? What a big disappointment. And people that buy the second year of the B9 S4 generation will be getting a hardware update to fix this? They are basically screwing over anyone that purchased the first year of the new gen B9. I am going to be extremely disappointed if Audi doesn't do something to rectify this situation.

[DCEsquire]

Won't this have a impact on the residual value of these cars. Can't help Audi when I turn in my 2017 A4 in a year.

The new Google Maps does appear to have a lot more detail. See here video of new Q8 Around 12:40

https://www.youtube.com/watch?v=qwKJTg7eP6c

[briedfox]

Won't this have a impact on the residual value of these cars. Can't help Audi when I turn in my 2017 A4 in a year.

The new Google Maps does appear to have a lot more detail. See here video of new Q8 Around 12:40

https://www.youtube.com/watch?v=qwKJTg7eP6c

To me there is no doubt that it will impact the value of MY18 B9 and earlier cars once Google Earth goes away. The trade-in value of my new 2018 S4 will be impacted when compared to the MY19 S4 and newer cars. Not when comparing directly, since a newer car will always be valued more, but I mean comparatively at the same amount of years that MY18 will have a more severe hit in residual value as time goes on. Hopefully Audi recognizes that this is an issue that they need to rectify.

[JohnEnglish]

I’m surprised the didn’t use HERE maps in the new Q8 like they have with the new A8 and A6.

[DCEsquire]

I’m surprised the didn’t use HERE maps in the new Q8 like they have with the new A8 and A6.

Really good point. The official Audi video at 3:19 shows Google Earth. https://www.youtube.com/watch?time_continue=200&v=FN5mZv7_jEc

Funny though that the Audi Release doesn't mention Google Earth at all. http://media.audiusa.com/en-us/releases/243

Could there be some mix?

[DCEsquire]

Well all, here is something else to consider.

I just realized that my A4 technically isn't leased. I did it as a premier purchase. (I thought it was a lease)

With a lease I could just turn the guy back in, with a premier purchase I believe technically it's a trade in so if the car is worth a lot less I think I take the hit.

[draekin13]

This upsets me but fortunately I am on a 3 year least that will be up in May of 2021. I still believe that Audi should do something to compensate the affected owners of these vehicles as others have said this is a large selling point touted for these cars.

[mdpeterman]

Well all, here is something else to consider.

I just realized that my A4 technically isn't leased. I did it as a premier purchase. (I thought it was a lease)

With a lease I could just turn the guy back in, with a premier purchase I believe technically it's a trade in so if the car is worth a lot less I think I take the hit.

Your residual is guaranteed with premier purchase. You’ll be fine.

[2018Q5]

Hi Vincenzo, I took delivery of a 2018 P+ Q5 on August 1 2018 and deeply disappointed at this news. I wish I learn of the news sooner and could return the vehicle within 3 days/100 miles window offered by the dealership.

As a software architect I understand but not necessarily accept the rationale offered by Audi for desupporting a prominent feature that we paid for less than 3 weeks ago. A few posts here by software developers/architects already went into some of the technical questions and I think the community here deserves and appreciates an in-depth response from Audi.

Secondly, also as a real estates investor operating in different states I use Google Earth to scope out the area while driving to visit and evaluate the properties, the polygon rendering offered by Here or Google Map do not offer the aerial view that I need.

Thirdly, Audi prominently advertised the Google Earth features on Q5 marketing material. My Audi Authorized dealer sold me the Google Earth features during the test drive and NEVER mentioned that the Google Earth is to be de-supported in 2020.

Lastly, I just turned in my TDI (that I so wanted to keep) to VW a couple days ago and I admit that the memory is still fresh on corporate governance (or the lack of it). I can't help but telling my 2 relatives to hold off on their 2018 MY purchase decision pending a response from Audi.

What are our options ? Please feel free to contact me for a private discussion as needed.

Regards

[Solarsuplex]

Virtual cockpit was largely one of the reasons I was looking at the current gen S3 with that option. Having seen this info I am glad I made the choice to step into a b8 S4 without a virtual cockpit as losing the functionality after 2 years would be extremely upsetting.

[RightonRed]

Yea, looks like a double whamy for me.. Purchased a '18 RS3 in an exclusive color (Tango Red Metallic ~3900) that is now a standard color and now have a desupported NAV.. Took delivery on 27 July. Just my luck...[headbang]

[scmguru]

The fact that this isn't being told to buyers of new vehicles before they purchase is unacceptable. I smell a class action brewing..

[Anthony]

The fact that this isn't being told to buyers of new vehicles before they purchase is unacceptable. I smell a class action brewing..

I did notice the following in the recent press release for the 2019 A7, tucked into the bottom of the article. It's out there, fine print or not.


Driver assistance features are not substitutes for attentive driving. See Owner’s Manual for further details, and important limitations.

Always pay careful attention to the road, and do not drive while distracted. See Owner’s Manual for further details, and important limitations.

Always obey local speed and traffic laws.

Connect PRIME services are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. Trial or paid subscription required. Connect PRIME services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services collect location information, see Terms of Service for information about how to disable. Online services are subject to change at any time. Google Earth features will not be available after December 2020 for Model Year 2018 & prior vehicles. Google Earth is a trademark of Google Inc. See Terms of Service, Privacy Policy, and other details at https://www.audiusa.com/privacy and https://www.audiusa.com/technology/intelligence/audi-connect/connect-terms.

Audi Phone Box Requires compatible smart device. This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specified by the manufacture. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls serviced by using this device."

Not all Apple CarPlay or Android Auto features available on all operating systems. Message and data usage rates apply. These features require compatible device, operating system, and mobile apps. See mobile device and app providers for terms and privacy. “Android, Android Auto, Google Play, and other marks are trademarks of Google Inc. “Apple CarPlay” is a trademark of Apple Inc.

Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles.

[scmguru]

They should have clearly advised purchases of 2018 vehicles before they made they made the purchase.

[rgobantes23]

I did notice the following in the recent press release for the 2019 A7, tucked into the bottom of the article. It's out there, fine print or not.

It's there now but no such official statement when I was buying my 2018 SQ5 summer of 2017.

[rgobantes23]

It should also be not hidden in another vehicle's press release. Considering Audi is still clearing its name from the dieselgate, Audi should have been transparent in this virtual cockpit change.

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[wishbone]

I'm just going to add this here again. Please call AoA directly and let them know how you feel about this and ask what they plan to do about it. They need to hear from you directly.

(800) 822-2834

https://www.audiusa.com/help/contact-us

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[rgobantes23]

I have accepted the fact that Audi will never be like Lexus when it comes to customer service. I doubt they will listen to a calling customer. Audi will only listen if this becomes headline news like the dieselgate or there is a class action lawsuit against Audi on this issue.

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[AlisoA4]

I’d like to know:

What is the specific change Google has made, which makes the MY2018 Audi hardware obsolete?

Why was MY2018 cars not designed to be update-able?

To me, the Google Earth overlays are a BIG DEAL and not just flash. It’s what makes the navigation so intuitive to use and it was a significant part of why I bought the car



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[Anthony]

It's there now but no such official statement when I was buying my 2018 SQ5 summer of 2017.


It should also be not hidden in another vehicle's press release. Considering Audi is still clearing its name from the dieselgate, Audi should have been transparent in this virtual cockpit change.

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I wouldn't be surprised if it's in your car's literature and/or your sales contract. It may not have been told to you by your salesperson, but I'm sure it's in the paperwork somewhere.

[rgobantes23]

I read every single document of my purchase transaction and it's not there. I do contracts for a living. I even had the dealer correct errors on a couple of documents before I signed the dotted line.

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[rgobantes23]

I’d like to know:

What is the specific change Google has made, which makes the MY2018 Audi hardware obsolete?

Why was MY2018 cars not designed to be update-able?

To me, the Google Earth overlays are a BIG DEAL and not just flash. It’s what makes the navigation so intuitive to use and it was a significant part of why I bought the car



Sent from my iPhone using TapatalkSeveral people on this thread have asked for additional details but no details have been provided.

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[AgMaple]

Here is what I believe is happening:

- Audi is changing the MMI OS from QNX (BlackBerry's POSIX-based Real Time OS) to Google's Embedded Android for Automotive, which is based upon Android 7.
- The current MMI hardware (nVidia Tegra 3) does not support past Android 6, so it will not be able to run Embedded Android. This kind of matches what Vincenzo said, "Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with." The new hardware, introduced in the 2018 A8, is the Tegra X1.
- My guess is that the change in OS means the Google Earth overlay tiles are handled differently, and therefore packaged differently than under QNX.
- MY19 and newer Audis will have newer the new Tegra X1 MMI hardware that supports Android 7, and therefore Embedded Android.
- Audi has apparently decided to support both tile packages for a limited period of time (2 yrs). After that, they will only support the newer tile packaging.

Buried in there somewhere may be that the current map engine, HERE (ex NAVTEQ), is being changed to Google Maps as part of the move to Embedded Android. I don't know that to be true.

[JohnEnglish]

If anything, Audi would be moving the map engine to HERE since they now own it along with BMW and Mercedes. The new A8 switched over to HERE maps.

One of the big reasons behind it is they now control the data collected and can do what they want with it instead of Google.

[aaronRR]

If anything, Audi would be moving the map engine to HERE since they now own it along with BMW and Mercedes. The new A8 switched over to HERE maps.

One of the big reasons behind it is they now control the data collected and can do what they want with it instead of Google.

So what's to stop an MMI update from being released that uses HERE on the older generations?

[AlisoA4]

So what's to stop an MMI update from being released that uses HERE on the older generations?

Speculating:

From a technical point of view? Probably nothing

From a business point of view: How much is Audi willing to spend engineering a solution?

My guess is the answer to the latter is “not very much”




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[briedfox]

I would expect that they do nothing to help rectify this situation. I had an A6 that had the modem upgrade due to T-Mobile switching network equipment, but Audi only replaced them due to T-Mobile paying for it. I believe that they charged T-Mobile for each modem upgrade. That is effectively what they would need to do here, do a hardware upgrade by installing a new MMI processor board. Since Audi would have to pay for this, it will never happen. They most likely will never mention anything about it moving forward, other than a final notice in 2 years telling us that it is going away in 2018 models and older. Of course, I would be surprised if we even get that, since they have known about this for a while now and failed to tell any 2018 model buyers that Google Earth will go away at the end of 2020. They will continue to advertise Google Earth using the Virtual Cockpit as a major selling point all the way until the 2018 models are gone, as I just got my S4 3 months ago and was never told anything about it.

I have already stated my displeasure with this in this thread already and emailed Audi about it. I just read the above though, of which seemed similar to the T-Mobile network upgrade issue and me having my modem replaced in my A6.

It would be nice if something happened to where we could get an updated MMI processor card, but I doubt Audi even cares and won't it acknowledge otherwise. Truly disappointing...

[JohnEnglish]

So what's to stop an MMI update from being released that uses HERE on the older generations?


Speculating:

From a technical point of view? Probably nothing

From a business point of view: How much is Audi willing to spend engineering a solution?

My guess is the answer to the latter is “not very much”

There could be hardware issues since the new HERE maps systems in the A8 are running on the Tegra X1. I think only the A8 has HERE maps even thought the new A6, A7, Q7, and Q8 use the Tegra X1.

That said, I can't see Audi offering an upgrade to all compatible navigation systems. It would a be a logistical nightmare.

[rgobantes23]

Lots of speculations going around. Obviously Audi does not want to broadly announce this VC change in 2018 and risk its 2018 sales target. But I still wish Audi would just come clean since Audi car owners will be on the losing end of this issue.

On January 1, 2021 a set of new upset Audi owners will be voicing their frustration when their vehicles no longer get Google Maps overlay and Audi Connect automatically renewed and charged their credit cards (and non-refundable).

Mercedes-Benz is now expanding its own version of virtual cockpit to all models. Jaguar and BMW are just releasing their own versions. Pretty soon Audi's VC technology edge will be gone.

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[Doc H]

The 2019 BMW X5 has all the features I bought the Q7 for, with a long history of functional and reliable iDrive and Connect; in my more than 40 year history with BMW they never removed any features from my cars, and supported existing functionality throughout my ownership period. Apparently brand loyalty isn't in Audi's business model, and I'm OK with that as long as I now know it. Might influence my decision at my next trade-in, might not.

[bigj505]

Just read all of the posts. Pretty interested in why hardware is the issue.
The google earth overlay is just an image set. Yes, the web api could change but that would just be a software update if Audi really wanted to deal with it.



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[AlisoA4]

Just read all of the posts. Pretty interested in why hardware is the issue.
The google earth overlay is just an image set. Yes, the web api could change but that would just be a software update if Audi really wanted to deal with it.



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I couldn’t agree more


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[holmes4]

I just popped in here after a while and read this - it's the first I have heard of it. I have a 2013 allroad with Google Earth and I will be very disappointed if that goes away. (I saw someone reference a T-Mobile issue with their MY13 car that drops to 2G, but I haven't seen that - yet. A lot of carriers are dropping 2G entirely.)

[ormandj]

There should be an available HW upgrade if truly needed. If it's just a breaking API change for Google Earth/sat maps then a software update alone should fix it. I hope the community manager is listening.

You can still make money without forcing owners to take huge losses on tradeins. Just charge a reasonable fee for the upgrade. I don't mind paying for upgraded functionality if new HW is required, just give me a path that doesn't involving losing tens of thousands of dollars.

I have an '18 TTRS and seeing this break, and new mapping software come out with no upgrade path is frustrating. The old model of planned obsolescence to force tradeins and upgrades needs to go. There's no technical reason for it, and those of us who understand technology will jump ship because of it, as we can see the greed that drives these decisions.

[AlisoA4]

Very very well put. I couldn't agree more.

[Allthea]

Well this is unfortunate. I've only had my Audi for just over a year and Google Earth will be gone within two. A downgrade so soon. You think you're paying the premium for an Audi because the service, performance, and maintenance will be phenomenal....

I do have a question - the live traffic for the Navigation works well, it is usually right in step with Waze on rerouting me. Will the live traffic continue to operate as usual?

[ZeGerman_A4]

Audi,
You manage to push me each day a little more towards another brand!!!
You should fix this for 2018 below as this was part of the package when the cars were purchased. Period!


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[JettaGetUpandGo]

This is amazing! There are so many things running through my mind regarding these issues I don't know where to begin! My Audi Connect has been downgraded from 3G to 2G speed in my '13 because T-Mobile made some hardware changes to their equipment. Audi's solution was a discriminative plan that was great if you were lucky enough to be granted the free part & labor. After 2 attempts to get my upgrade, AoA says my car is not eligible! Funny, the 2G on my display and the WiFi hotspot that is now cold says something different! Don't get me started! (too late!)

Tell me about it! I purchased a 2 year Audi Connect subscription almost immediately after picking up my 2013 CPO Allroad near the end of 2015. The local dealer denied that there ever was an upgrade (despite having a copy of the TSB) and refused to help in any way even at my cost for the part (was still available) and labor. I had to raise hell with Audi/T-Mobile to cancel the week old subscription.

Fast forward to the end of 2017 and there was roughly a one month period where the modem upgrade was covered under warranty under a new TSB number. Of course there was no announcement or reaching out to owners that previously attempted to receive the upgrade.

After sourcing the upgraded modem myself (with the help of others on this forum) the next closest dealer stated they would be willing to perform the software/firmware upgrade for the new modem provided they install the part and I pay for labor. I scheduled this along with my 45k service and when I picked up the car the upgrade was not done and the dealer pretty much said too bad.

I've given up. It's not worth fighting it any more. Audi won and I've been left with an extremely upsetting experience that will not be forgotten. As much as I love the Allroad otherwise (and the 05 Jetta I've had since new) I will be looking elsewhere when it comes time to replace the Allroad.

[Comfy Pursuit]

There should be an available HW upgrade if truly needed. If it's just a breaking API change for Google Earth/sat maps then a software update alone should fix it. I hope the community manager is listening.

You can still make money without forcing owners to take huge losses on tradeins. Just charge a reasonable fee for the upgrade. I don't mind paying for upgraded functionality if new HW is required, just give me a path that doesn't involving losing tens of thousands of dollars.

I have an '18 TTRS and seeing this break, and new mapping software come out with no upgrade path is frustrating. The old model of planned obsolescence to force tradeins and upgrades needs to go. There's no technical reason for it, and those of us who understand technology will jump ship because of it, as we can see the greed that drives these decisions.

Spot on.

Owning a ‘15 SQ5 and Allroad, I’m severely disappointed in hearing this. There must be a way to allow upgrades for hardware to retain the overlay..

[ManyAudis]

Well this is unfortunate. I've only had my Audi for just over a year and Google Earth will be gone within two. A downgrade so soon. You think you're paying the premium for an Audi because the service, performance, and maintenance will be phenomenal....

I do have a question - the live traffic for the Navigation works well, it is usually right in step with Waze on rerouting me. Will the live traffic continue to operate as usual?

Live traffic is independent of the Google Earth overlay. The traffic information is either supplied by INRIX (2016 and later A4, A5 and any other car remodeled since 2016) or SiriusXM. In the case of Sirius you need to keep your Sirius traffic subscription active, in the case of INRIX you need to have an active Audi Connect subscription.

[Allthea]

How can I tell? I don't think I have either of those things. I have a Sirius account for the radio but don't think I signed up for traffic

[ManyAudis]

How can I tell? I don't think I have either of those things. I have a Sirius account for the radio but don't think I signed up for traffic

We can’t help if we don’t know the year and model of your Audi. All we know from your signature is that you have an 05 Subaru.

[Allthea]

Do you not see my forum signature? This is below every post I make, but with colors:

> 2015 Glacier White Metallic allroad P+ <> Airlift 3P <> 034 CAs <> Vossen VFS-2 Satin Bronze <> Magnaflow CBE <
> RS4 FBSW <> Piano Black Trim <> BFI Shift Knob <> NGP Rearguard <


The left side under my avatar shows the vehicle in my garage, my LGT.

Anyway, I appreciate any help able to be provided.

[ManyAudis]

Sorry, I did not notice the car in the Signature. I just saw what was in the avatar. I think your car gets traffic from Sirius XM but you should probably ask this question on the B8 forum.

[Allthea]

Thanks, will do!

[rgobantes23]

I noticed something new today. MY 17 to MY 20 vehicles may no longer receive Audi Connect services by the end of 2021. Not just Google Earth overlay, but the entire Audi Connect services. At least Audi is giving warning this time.

[ormandj]

I noticed something new today. MY 17 to MY 20 vehicles may no longer receive Audi Connect services by the end of 2021. Not just Google Earth overlay, but the entire Audi Connect services. At least Audi is giving warning this time.

Saw this too. The attachment isn't working (pending approval) but if it's the same thing I saw, here's what it states:

"Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles."

It read like a disclaimer they are relying on third party providers who only have a 3 year SLA for their APIs. This means it may not break, or it may break.

[JettaGetUpandGo]

I noticed something new today. MY 17 to MY 20 vehicles may no longer receive Audi Connect services by the end of 2021. Not just Google Earth overlay, but the entire Audi Connect services. At least Audi is giving warning this time.

These systems need to be designed in a way that the software can be upgraded at no/minimal cost and the hardware, if needed, can be upgraded at a reasonable cost to the owner. Audi markets the crap out of this technology. Do they expect people to buy a new car every three years? These aren't smartphones, they're $40-120k+ purchases. I would have zero interest in a 3 year old CPO if I was told the advertised features of the car were no longer available and there was nothing they could do about it.

[AlisoA4]

These systems need to be designed in a way that the software can be upgraded at no/minimal cost and the hardware, if needed, can be upgraded at a reasonable cost to the owner. Audi markets the crap out of this technology. Do they expect people to buy a new car every three years? These aren't smartphones, they're $40-120k+ purchases. I would have zero interest in a 3 year old CPO if I was told the advertised features of the car were no longer available and there was nothing they could do about it.

Couldn’t agree more


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[Allthea]

These systems need to be designed in a way that the software can be upgraded at no/minimal cost and the hardware, if needed, can be upgraded at a reasonable cost to the owner. Audi markets the crap out of this technology. Do they expect people to buy a new car every three years? These aren't smartphones, they're $40-120k+ purchases. I would have zero interest in a 3 year old CPO if I was told the advertised features of the car were no longer available and there was nothing they could do about it.

I agree 1000000%. They are trying to push people toward treating these cars like TVs or phones.

[rgobantes23]

Saw this too. The attachment isn't working (pending approval)

Yes, it is the same statement. I am not sure why it is not showing. I even tried to upload a new file and the same result. I hope it is not being censored.



These systems need to be designed in a way that the software can be upgraded at no/minimal cost and the hardware, if needed, can be upgraded at a reasonable cost to the owner.

If Audi really cares for its customers this is how they should handle technology in the cars they sell.

[MossEisley]

I'm very happy I read this prior to purchasing a 2018 RS3...put in an order for 2019 it is.

[JettaGetUpandGo]

I'm very happy I read this prior to purchasing a 2018 RS3...put in an order for 2019 it is.

From above: "Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles."

[AlisoA4]

Hey Audi, if you are following this thread... and if you care one iota about your customers:

Tech such as Google Earth which IS SOLD WITH THE VEHICLE must remain usable for the service life of the vehicle. It must be updatable.

You sell a premium product. The ownership experience must also be premium.

The cavalier attitude of “it may or may not be available” is unacceptable.


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[MossEisley]

From above: "Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles."

I can respect it not being guaranteed vs. it flat won't.

[scmguru]

Hey Audi, if you are following this thread... and if you care one iota about your customers:

Tech such as Google Earth which IS SOLD WITH THE VEHICLE must remain usable for the service life of the vehicle. It must be updatable.

You sell a premium product. The ownership experience must also be premium.

The cavalier attitude of “it may or may not be available” is unacceptable.


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I wouldn't be surprised if there will be some sort of class action associated with this.. time will tell.

[AlisoA4]

I can respect it not being guaranteed vs. it flat won't.

I guess I'm a bit more cynical... "may not" sounds an awful lot like corporate legalese for "will not". It's a legal loophole.

[rgobantes23]

I'm very happy I read this prior to purchasing a 2018 RS3...put in an order for 2019 it is.

Audi dealers here in the DC area just got shipments of 2019 Q7s. I am not sure what changes Audi made to the virtual cockpit. The pictures online show the 2019 Q7 virtual cockpit looks the same as the 2018 model year virtual cockpit. It does not look like the higher resolution virtual cockpit shown on the 2019 Q3, Q8, A6, A7 and A9 which has more white/gray color on the RPM/speedometer circles.

9038390384

[Kodachrome]

Gotta be honest and say I am not a fan of this self deflating tech that is now in cars. Unlike a lot of things, not even the hardware can be partially upgraded to fill the gaps between the cars I buy.

So with this said, I don’t need or want much because why get attached to things that instead of getting better, go away?

Seems that Audi would be wise to get ahead of this somehow, losing a feature they advertised so heavily across that many cars is a potential customer loyalty and PR nightmare.

Brutal Audi, brutal....

[CyberPMG]

Wouldn't the ending of Google Earth be a breach of contract for those vehicles still under some form of official Audi warranty? Is this an issue only with Audi or are other manufacturers having to deal with the same issue?

With my 2015 S5, I have the latest firmware, but wonder if there's any way to get the maps updated?

[JohnEnglish]

No it's not a breach of contract. Audi doesn't say anywhere that they guarantee the service for X number of years or anything like that.

[AlisoA4]

No it's not a breach of contract. Audi doesn't say anywhere that they guarantee the service for X number of years or anything like that.

Mmmmno, maybe they don’t but..... when it stops working, is it not a defect?

I already know the answer. No. It’s unfortunately not a defect, because it’s intentional.


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[JohnEnglish]

No it's not a defect. The stopping of service is intentional. There is no guarantee of the continuation of service for X number of years.

[Oloung1]

Gotta be honest and say I am not a fan of this self deflating tech that is now in cars. Unlike a lot of things, not even the hardware can be partially upgraded to fill the gaps between the cars I buy.
So with this said, I don’t need or want much because why get attached to things that instead of getting better, go away?
Seems that Audi would be wise to get ahead of this somehow, losing a feature they advertised so heavily across that many cars is a potential customer loyalty and PR nightmare.
Brutal Audi, brutal....

this is so pathetic from a marque that sells itself as the technology innovator, yet cannot solve it's own in-house problems before designing the "greatest and best" tech systems to create a solution for problems that don't exist . i'm swearing myself off of ever making a purchase again from the vw/audi family due to the increasing revolving door mentality of treatment towards their current customers. this is why audi will always and forever be a second tier "luxury" marque.

thankfully, audi has been faithful in maintaining their famous understeering chassis in all of their lines while manufacfurers like lexus has started leap frog audi in the interior design, construction and aesthetics - all at the same time making vehicles more natural than pushing under heavy acceleration. when it's time to replace my 2014 s4, it's definitely not coming from the audi line.

[Uncle Buck]

This issue is simply one more reason to never pay for a factory nav and connection services (unless you need a mobile hot spot for wifi). As a product like WAZE now works with both CarPlay and Android Auto, these obsolescence issues go away. Audi responded by making Virtual Cockpit/Nav standard in many Premium Plus trims for 2019. Otherwise the take rate may have approached zero.

[DCEsquire]

Does anyone know if the MMI/Maps has change in the current 2019 model? Will it change in 2020? I feel like the A4 had a great tech upgrade in 2017 but now it's beginning to feel dated when compared with the competition (both Audi's new models MMI and competitors).

[MadAboutCars]

This sucks. My google earth maps will stop working before my car is even out of warranty. This was a listed feature of my RS6 and my wife's 2018 SQ5. Man, I'm not happy about this at all. [evilmad]

[CyberPMG]

Seems that Google Earth maps have stopped working already? Noticed yesterday I never had an option to switch over to Google overlay in my 2015 S5.

[rgobantes23]

I have not used my SQ5 for over a week but I just checked the maps. Google Earth overlay is still working on my 2018 SQ5.

[UAL225]

This is totally unacceptable by Audi. I have a 18 S5 sportback. The in-service date started less than 2 months ago. The car is literally 1.5 month old, and you’re telling me that in 11 months time the feature that I was sold with the virtual cockpit which I paid extra for will no longer be available?

I purchased a 70k car from Audi because of the technology and the brand name. But clearly Audi doesn’t care about their customers because they don’t care to rectify this but rather have it lapse.

My cellphone or iPod touch from years past still updates google maps yet Audi cannot develop a patch that can be rolled out at the yearly inspection? I’m sorry a car which is still under manufactures warranty and all of a sudden the main component of the MMI is no longer supported?! Why wasn’t I informed at the dealer about this? This is predatory sales tactics on parts of dealers and Audi USA not disclosing this to customers. This needs to be rectified ASAP, this is unacceptable Audi.

[rgobantes23]

There are people on this thread that say continuation of service is not guaranteed and the little asterisk note on Audi of America's website is sufficient. Their excuse is the MMI will still work without the Google Maps overlay.

[AlisoA4]

This is totally unacceptable by Audi. I have a 18 S5 sportback. The in-service date started less than 2 months ago. The car is literally 1.5 month old, and you’re telling me that in 11 months time the feature that I was sold with the virtual cockpit which I paid extra for will no longer be available?

I purchased a 70k car from Audi because of the technology and the brand name. But clearly Audi doesn’t care about their customers because they don’t care to rectify this but rather have it lapse.

My cellphone or iPod touch from years past still updates google maps yet Audi cannot develop a patch that can be rolled out at the yearly inspection? I’m sorry a car which is still under manufactures warranty and all of a sudden the main component of the MMI is no longer supported?! Why wasn’t I informed at the dealer about this? This is predatory sales tactics on parts of dealers and Audi USA not disclosing this to customers. This needs to be rectified ASAP, this is unacceptable Audi.

I couldn't agree more. Audi markets and sells their cars as being particularly high tech, and yet they are supposedly not able to support Google Earth after a certain date under the premise that it is Google who changed "something" so Audi's hardware suddenly becomes obsolete.

I don't buy that excuse.

Unfortunately I think the reality is that Audi has decided to end their contract with Google for whatever reason. I bet Audi is hoping that not a lot of Audi owners will notice, nor complain.

[AlisoA4]

Their excuse is the MMI will still work without the Google Maps overlay.

I've been fed that response from Audi as well and I can't accept it. Imagine if this was a matter of, say, the leather used in the cabin: It's is as if Audi is saying "Yes, the leather will suddenly fall off the seats, but you can still use the seat so it's not an issue"

[CyberPMG]

Seems that Google Earth maps have stopped working already? Noticed yesterday I never had an option to switch over to Google overlay in my 2015 S5.

OK.... checked a day later and was working. Weird that I didn't have the option for a day!

[Ltngbg99]

Complete BS. Had no idea feature would disappear less than 2 years after purchase. I sent statement of my disgust to Audi. We should be compensated it this can truly can’t be updated. Even better update the software, the deal with Google, even the hardware in a recall like fashion if needed.

[rgobantes23]

I've been fed that response from Audi as well and I can't accept it. Imagine if this was a matter of, say, the leather used in the cabin: It's is as if Audi is saying "Yes, the leather will suddenly fall off the seats, but you can still use the seat so it's not an issue"

I agree with you. I am still not over this issue even after almost a year since this thread started. I made sure my credit card is removed from my Audi Connect account so Audi will not automatically renew when my service agreement ends December 2019. I also hope to make a decision on my SQ5 by then.

[Quattro17]

I just learned about this today, and I am disgusted as well. I have a heavily optioned $90k+ 2017 Q7 Prestige, and it is really aggrevating to lose this feature which was a major selling point for the car when I bought it less than 18 months ago. I understand that technology is always a moving target, and it is not unreasonable to expect that, after a few years, a vehicle that was bleeding edge in 2017 is no longer bleeding edge in 2019. I get that. But that is not what’s happening here.

Here we have a vital technology feature of the vehicle that is being orphaned when it is still perfectly viable and was a major selling point of the vehicle. The feature is likely being orphaned for cost reasons. (I really don’t believe that the technological hurdles are too great for this to be fixed by a company with the resources of VW Group.) An existing feature of the vehicle should still work in 2019 as it did in 2017. We are talking about vehicles that are in many cases only months old and still under warranty for crying out loud!

Correct me if I am wrong, but I think the 2017 Q7 was the first Audi to offer the virtual cockpit. The car was advertised as a technological tour de force with the high-resolution virtual cockpit, and Google Earth 3D mapping a vital part of the car’s appeal.

Others have mentioned that some other navigation features can be accessed via Android Auto and Apple Car Play. I do use Apple Car Play for some things like music playback and Siri for hands free calling, but it is not fully integrated with the cars systems. Apple navigation does not display maps in the virtual cockpit screen, and neither does it integrate with the car’s heads up display.

I feel that Audi should offer a solution, or owners should be compensated accordingly. As others have pointed out, this affects resale value certainly, and it affects brand loyalty as well. Perhaps an attorney could chime in here about the viability of a class action lawsuit. In my mind this all comes down to money. If Audi wanted to fix this with a software update or a new maps chipp, they could do it. If we don’t pressure them, we’ll likely never see a fix.

[ManyAudis]

I just learned about this today, and I am disgusted as well. I have a heavily optioned $90k+ 2017 Q7 Prestige, and it is really aggrevating to lose this feature which was a major selling point for the car when I bought it less than 18 months ago. I understand that technology is always a moving target, and it is not unreasonable to expect that, after a few years, a vehicle that was bleeding edge in 2017 is no longer bleeding edge in 2019. I get that. But that is not what’s happening here.

Here we have a vital technology feature of the vehicle that is being orphaned when it is still perfectly viable and was a major selling point of the vehicle. The feature is likely being orphaned for cost reasons. (I really don’t believe that the technological hurdles are too great for this to be fixed by a company with the resources of VW Group.) An existing feature of the vehicle should still work in 2019 as it did in 2017. We are talking about vehicles that are in many cases only months old and still under warranty for crying out loud!

Correct me if I am wrong, but I think the 2017 Q7 was the first Audi to offer the virtual cockpit. The car was advertised as a technological tour de force with the high-resolution virtual cockpit, and Google Earth 3D mapping a vital part of the car’s appeal.

Others have mentioned that some other navigation features can be accessed via Android Auto and Apple Car Play. I do use Apple Car Play for some things like music playback and Siri for hands free calling, but it is not fully integrated with the cars systems. Apple navigation does not display maps in the virtual cockpit screen, and neither does it integrate with the car’s heads up display.

I feel that Audi should offer a solution, or owners should be compensated accordingly. As others have pointed out, this affects resale value certainly, and it affects brand loyalty as well. Perhaps an attorney could chime in here about the viability of a class action lawsuit. In my mind this all comes down to money. If Audi wanted to fix this with a software update or a new maps chipp, they could do it. If we don’t pressure them, we’ll likely never see a fix.

Quattro17 you are making some pretty strong statements. You do realize that the navigation system will continue to work and you will still have maps and traffic, the only thing you are losing is the Google Satellite view overlay? There have been a large number of people both in this forum and others who think that all of the nav maps are supplied by Google Earth and that they will lose navigation through the VC when this ends in 2020.

By the way, I do agree with you that Audi should continue to offer a feature which was heavily promoted at least through the 3-5 years that the typical first owner will have the car, whether the feature is critical or just fluff. And if for some uncontrollable technical reason they cannot do this on a pay feature like Audi Connect, the price of that service should be reduced to account for the loss of the feature.

[rgobantes23]

Quattro17 you are making some pretty strong statements. You do realize that the navigation system will continue to work and you will still have maps and traffic, the only thing you are losing is the Google Satellite view overlay? There have been a large number of people both in this forum and others who think that all of the nav maps are supplied by Google Earth and that they will lose navigation through the VC when this ends in 2020.

By the way, I do agree with you that Audi should continue to offer a feature which was heavily promoted at least through the 3-5 years that the typical first owner will have the car, whether the feature is critical or just fluff. And if for some uncontrollable technical reason they cannot do this on a pay feature like Audi Connect, the price of that service should be reduced to account for the loss of the feature.

ManyAudis, I think you are also missing many people's point on this thread. The Google Maps overlay may not be a big deal for you. But it is for some people. If they like the normal navigation then they would not bother with posting their frustration on this thread so please stop saying VC/MMI would still work even without the Google Maps overlay. The Google Maps overlay was a major selling point when they bought their Audi vehicles. Many of the same people, including myself, would not have bought their vehicles if they knew a major feature would no longer work in the near future.

[AlisoA4]

ManyAudis, I think you are also missing many people's point on this thread. The Google Maps overlay may not be a big deal for you. But it is for some people. If they like the normal navigation then they would not bother with posting their frustration on this thread so please stop saying VC/MMI would still work even without the Google Maps overlay. The Google Maps overlay was a major selling point when they bought their Audi vehicles. Many of the same people, including myself, would not have bought their vehicles if they knew a major feature would no longer work in the near future.

X2


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[Goon82]

I've been looking at used 2018 S4's and am not sure how this works. From my googling it looks like it's a feature of Audi Connect, so if you don't pay for that service it wouldn't work anyway? Is that correct?

[Audibot]

I've been looking at used 2018 S4's and am not sure how this works. From my googling it looks like it's a feature of Audi Connect, so if you don't pay for that service it wouldn't work anyway? Is that correct?

That's correct. I didn't have Google Earth overlay until I subscribed to Audi Connect back in April (bought the car in March). Still, it sucks and if I can't have the overlay, I'd want a discount on my Audi Connect.

[A4Ferrari]

people purchased/leased a car just so you can subscribe to a subscription service? interesting .. what on earth did people do before any of these convenience features?

no matter how much money you spend on cars from Ferrari to Audi tech changes .. people also don't know that after a car is 10 years old the manufacturer doesn't need to provide parts ...

[AlisoA4]

no matter how much money you spend on cars from Ferrari to Audi tech changes .. people also don't know that after a car is 10 years old the manufacturer doesn't need to provide parts ...

I understand your point but I respectfully disagree. We are talking about a highly advertised feature being discontinued after 2 - 3 years (not 10) and Audi seems to have a "too bad so sad" cavalier attitude when approached about the topic.

[rgobantes23]

.. what on earth did people do before any of these convenience features?

The same thing people did when the modern toilet was developed. But some people chose to keep using outhouses.

[Audibot]

people purchased/leased a car just so you can subscribe to a subscription service? interesting .. what on earth did people do before any of these convenience features?

no matter how much money you spend on cars from Ferrari to Audi tech changes .. people also don't know that after a car is 10 years old the manufacturer doesn't need to provide parts ...

With that attitude, you must still be using a flip phone from 10+ years ago.

[AlanZz]

I've been looking at used 2018 S4's and am not sure how this works. From my googling it looks like it's a feature of Audi Connect, so if you don't pay for that service it wouldn't work anyway? Is that correct?

Don’t have to use Audi connect for google earth.
You just need an active connection from your car SIM card or ur phone wifi

[stwu]

Don’t have to use Audi connect for google earth.
You just need an active connection from your car SIM card or ur phone wifi

Really?! I thought you need Andi Connect in order to have Google Earth overlay. Do you mean if I stick a sim card in my MMI module to have the data connection, I can automatically have Google Earth on my Virtual Cockpit and MMI?

[stwu]

Also, I talked to my Audi technician at my dealership about MY18 or older for the lack of support of Google Earth Overlay in 2020. I asked if the hardware could be upgraded to support that. He said it’s not the hardware issue; it’s the software issue. The hardware is clearly sufficient to be able to handle the Google Earth Overlay. He said because of Google’s update, the MMI software isn’t compatible to support that. What Audi needs to do is to release an update of the software in order to support the Google Earth Overlay. I wonder if Audi would do that?

[AlisoA4]

Also, I talked to my Audi technician at my dealership about MY18 or older for the lack of support of Google Earth Overlay in 2020. I asked if the hardware could be upgraded to support that. He said it’s not the hardware issue; it’s the software issue. The hardware is clearly sufficient to be able to handle the Google Earth Overlay. He said because of Google’s update, the MMI software isn’t compatible to support that. What Audi needs to do is to release an update of the software in order to support the Google Earth Overlay. I wonder if Audi would do that?

THAT makes far more sense than the corporate line I’ve been fed by Audi North America.

A software update ought to be doable as long as Audi WANTS to


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[Audibot]

Google to Audi:

https://thumbs.gfycat.com/WelcomeFrayedDugong-size_restricted.gif

[stwu]

THAT makes far more sense than the corporate line I’ve been fed by Audi North America.

A software update ought to be doable as long as Audi WANTS to


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Yes, this technician was very helpful and nice. I had technical questions about my 2018 A5 Sportback which I purchased in Dec 2018 and since the sales person didn’t have time, the service dept got a technician to talk to me. I took that chance to ask a bunch of questions. I specifically wanted to find out if I could upgrade my MMI hardware in order to use Google Earth overlay. I wonder by 2020 Audi would either let us upgrade the MMI or release a software update. I think we should just keep checking with Audi.

[Audibot]

While Audi could commit resources to it, I can completely see them not doing so. Why fix it if they think they can squeeze you into a newer model?

[AlisoA4]

While Audi could commit resources to it, I can completely see them not doing so. Why fix it if they think they can squeeze you into a newer model?

This, sadly, is likely what they will choose to do.


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[stwu]

But not everyone is going to upgrade from their 2018 model to the newer model that fast? Do they really expect people to want Google Earht overlay that much to buy a new car?

[Group_B]

From what I heard, it's a hardware issue that prevents Google Earth from being offered after 2020. The reason the 2019 models have the tire jack in a bag unceremoniously dumped on the trunk floor is that the spot where the jack previously resided under the floor has been taken up by the new electronics needed for all this stuff.

Edit: There was a mention of this over on AW. The first ~275 RS5 Sportbacks for 2019 were built in July 2018 before the hardware changeover, and thus got a credit on the window sticker to compensate for the missing feature going forward.
http://i65.tinypic.com/awxild.jpg

[AlisoA4]

From what I heard, it's a hardware issue that prevents Google Earth from being offered after 2020. The reason the 2019 models have the tire jack in a bag unceremoniously dumped on the trunk floor is that the spot where the jack previously resided under the floor has been taken up by the new electronics needed for all this stuff.


I’ve heard that too but it just doesn’t make sense. I can’t see why it would be impossible to provide updated software for the existing MMI system, outside of Audi deciding it’s too expensive for them.




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[stwu]

I’ve heard that too but it just doesn’t make sense. I can’t see why it would be impossible to provide updated software for the existing MMI system, outside of Audi deciding it’s too expensive for them.
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It doesn’t make any sense at all. If Google changed their software, there is no reason why the hardware can’t handle it. If the Audi technician said it could and it would be up to Audi to decide to whether to issue a software update to enable the older models to work with Google. If not, I wonder if we could just upgrade the hardware. The Google Map overlay is the only feature that would be left out in December 2020.

[Audi USA]

I just wanted to chime in and make everyone aware that I am paying close attention to this issue internally due to all of the discussion and dissatisfaction on this topic. If new information becomes available rest assured I will provide an update.

[DrGER]

While we'll be sad to see the pretty Google Earth overlay go away on our MY2014 A4 in Dec 2020 (if we keep it that long), that problem will be moot when AT&T pulls the plug on their 3G data network -- all those MMI 3G Plus devices with nothing to talk to. I can't imagine seeing an official fix for that (apart from third-party solutions). But that's another topic.

[rgobantes23]

Really?! I thought you need Andi Connect in order to have Google Earth overlay. Do you mean if I stick a sim card in my MMI module to have the data connection, I can automatically have Google Earth on my Virtual Cockpit and MMI?

I think AlanZz is referring to pre-virtual cockpit Audis. I was able to use a prepaid Truphone data sim to get Google Earth overlay (and other functions that required data service) on my 2017 Q3 MMI.

[cameraz]

Add me to the list of disappointed customers.

The loss of the Google Maps overlay makes the already overpriced AudiConnect service even less compelling. It costs half the price per month to add a smartphone to my wireless plan than it costs for AudiConnect Prime service.

Add on to that the buggy MMI software that Audi is slow to update (if they will give you an update at all), and I am coming to believe that Audi is giving up their technological edge.

I totally agree with you. The major reason I have updated my Audi Connect subscription four (4) times already is for the Google Maps overlay. I hope Audi is planning to cut the price on Audi Connect in the future, if not sooner. It already is overpriced.

[stwu]

I think AlanZz is referring to pre-virtual cockpit Audis. I was able to use a prepaid Truphone data sim to get Google Earth overlay (and other functions that required data service) on my 2017 Q3 MMI.

I see. Thanks for clarifying. I wonder if there is a way to code it around the internal sim since there is an empty external sim slot in my 2018 model.

[belzebutt]

I just wanted to chime in and make everyone aware that I am paying close attention to this issue internally due to all of the discussion and dissatisfaction on this topic. If new information becomes available rest assured I will provide an update.

Hi Vincenzo,
Any chance you can tell us what hardware is going to be upgraded on the 2019 S5 SportBack that allows Google Earth to continue past 2020? The MMI interface stays the same?

[911 Flavors]

By the way -- I updated another thread with the following: I have a 2019 RS5 (delivered in January of 2019). Notwithstanding the fact that my car is a 2019 Model Year, I was just told that I will loose the Google Earth overlay on 12/31/20. So buyer beware: buying a 2019 model year doesn't guarantee Google Earth overlay past the end of 2020.



https://www.audizine.com/forum/showthread.php/846514-RS5-Sportback-no-Audi-Phone-Box

[JoshDub]

Audi ditches manual transmissions, no one cares

Audi ditches defeatable stability control, no one cares

Audi begins switching out legendary quattro for quattro Ultra, no one cares

Audi drops pixelated tree tops from the navigation system, everyone loses their shit.

[911 Flavors]

Funny but the first 3 items on your list were disclosed to the buyers ahead of time. The last one wasn't: the disclosure was that any model year 2019 and newer would retain the Google Earth functionality. 2 months after I take the delivery of a 2019 car, I am told that the functionality would be lost by 12/31/2020. This si just wrong.

[JoshDub]

I'm trying really hard to sympathise, but I just don't see the outrage.

Google earth is a pretty shitty feature for navigation for starters. Waze is a much better app from both a function (traffic, hazards, police) and a aesthetic (uncluttered) point of view. Google Earth is at best a gimmick. But it's a gimmick that I am sure someone will find a workaround for shortly after Audi stops supporting the feature. Just like how everyone figured out how to get google maps onto older nav systems, and how people figured out how to get audi connect without going through audi. The end is not neigh.

So at worst, you're mildly inconvenienced for a short while. At best, you won't even notice because it's a silly overlay and is hardly something to trade your car in over.


Literally all the things that you could be upset with Audi over and this is it?

[AlisoA4]

Google earth is a pretty shitty feature for navigation for starters.

You are missing the point.

This is not about the quality or applicability of Google Earth overlays, about Waze or about any other navigation app. I have nothing against any of those, but that's not what this is about.

This is about the *availability* of something we bought and paid for in good faith, only to subsequently find that it will stop working due to a deliberate decision by Audi, a decision which was AT BEST very poorly communicated, more likely not communicated at all.

[JoshDub]

I'm not missing the point.

Part of the car purchase at my local dealer included life-time car washes. Shortly after the dealer removed the car wash station. But it doesn't really matter because they did a shitty job anyway.

Is it wrong? Yes. Should everyone be compensated? Sure. Is this really something to get mad over? I guess if you have the time.

But half the responses in here about how they are never buying another Audi are hilariously sad and just ooze first world problem. You (others) want to start a class-action lawsuit because Audi no longer supports a navigation overlay? It's not even that the navigation no longer works, it's just missing the poor resolution satellite image (that made it more difficult to see the route).

One member ranted about how they traded in their two "better in everyway" SUVs so that they could have google earth on their instrument cluster. These responses are so blown out of proportion it makes it hard to take any reasonable argument about this into consideration.

[AlisoA4]

You are missing the point.

This is not about the quality or applicability of Google Earth overlays, about Waze or about any other navigation app. I have nothing against any of those, but that's not what this is about.

This is about the *availability* of something we bought and paid for in good faith, only to subsequently find that it will stop working due to a deliberate decision by Audi, a decision which was AT BEST very poorly communicated, more likely not communicated at all.

Not only this, but the explanation provided by Audi just simply doesn't make sense, and seems like a weak attempt at deflecting blame and get away with doing nothing.

[911 Flavors]

The bottom line is that there was no explanation or prior disclosure about a missing feature that’s important to a particular buyer. I am not threatening to sue - I am just going to take my business somewhere else. Simple as that.

[Highrev6]

So sad to see the feature go so soon after buying my first Audi.

[JoshDub]

I am just going to take my business somewhere else. Simple as that.

This is part of my point.

This guy is threatening that Audi will lose his lease dollars because of the loss of a map overlay. it's a bit dramatic

[spdemon91]

What would be great is a way to video stream from your cell phone into the MMI display. Then we would be able to display Waze or whatever. This would enable Audi customers to be able to keep up with the constant changes in navigation technology without being restricted to whatever is available through the MMI software.

[rgobantes23]

This is part of my point.

This guy is threatening that Audi will lose his lease dollars because of the loss of a map overlay. it's a bit dramatic

The only point you're sending is that your opinion is the only thing that matters. I think we all know who is being dramatic.

[belzebutt]

What would be great is a way to video stream from your cell phone into the MMI display. Then we would be able to display Waze or whatever. This would enable Audi customers to be able to keep up with the constant changes in navigation technology without being restricted to whatever is available through the MMI software.

You're joking, right?

[spdemon91]

You're joking, right?

Not joking, dreaming maybe. [:D] Really it would be the best solution. We have this beautiful display, why can't we stream to it??? Any tech they put in the car will be outdated in a few years anyway. A smart-phone interface is the future in my opinion.

[belzebutt]

Not joking, dreaming maybe. [:D] Really it would be the best solution. We have this beautiful display, why can't we stream to it??? Any tech they put in the car will be outdated in a few years anyway. A smart-phone interface is the future in my opinion.

You're kidding right? You just described Car Play and Android Auto.

[spdemon91]

[drive] LOL! Well then the future is now... So can I do this with the MMI in my AUdi???

[belzebutt]

[drive] LOL! Well then the future is now... So can I do this with the MMI in my AUdi???

With 2018+ you can...

[spdemon91]

With 2018+ you can...

Bloody hell, but thank you! I just did some searching and see there may be a way to retrofit this new-age Android Auto future technology you speak of.

Thank you future boy! Now get back into your Deloreon and bring me back one of those sports almanacs! [:D]

[spdemon91]

^ Now that was a joke... [:)]

[cameraz]

With 2018+ you can...

With 2017+ you can ...

[cameraz]

The only point you're sending is that your opinion is the only thing that matters. I think we all know who is being dramatic.

I agree with you. It's like JoshDub is criticizing others for wanting a certain feature on their car. I happen to love the Google Earth overlay, and the way it lets you see the features of the terrain that you would never be able to see unless you had a drone flying over your car. I have been able to find things -- buildings, lakes, etc. -- that were hidden by a treebelt and not visible from the road. And I never put my nose so close to the screen that the treetops look "pixelated."

[rgobantes23]

I agree with you. It's like JoshDub is criticizing others for wanting a certain feature on their car. I happen to love the Google Earth overlay, and the way it lets you see the features of the terrain that you would never be able to see unless you had a drone flying over your car. I have been able to find things -- buildings, lakes, etc. -- that were hidden by a treebelt and not visible from the road. And I never put my nose so close to the screen that the treetops look "pixelated."

Everyone can like whatever feature that came with car he or she purchased, and should be able to comment about it. Just because someone does not like a feature (or someone thinks the feature is insignificant) does not mean everyone else also has to dislike it.

[rgobantes23]

By the way -- I updated another thread with the following: I have a 2019 RS5 (delivered in January of 2019). Notwithstanding the fact that my car is a 2019 Model Year, I was just told that I will loose the Google Earth overlay on 12/31/20. So buyer beware: buying a 2019 model year doesn't guarantee Google Earth overlay past the end of 2020.

https://www.audizine.com/forum/showthread.php/846514-RS5-Sportback-no-Audi-Phone-Box

I have read the other thread and I must say I think your situation is worse than anyone else in this Google Maps overlay thread.

[911 Flavors]

Thanks. The car is missing multiple advertised features -- not much that I can do about it at this point after I bought (not leased) the car and added a full ppf, a radar, ABT piggyback upgrade, AWE carbon fiber airbox and the list goes on.

[stwu]

I have read the other thread and I must say I think your situation is worse than anyone else in this Google Maps overlay thread.

I agree. That sucks, especially you have a RS5.

[GTSurgery]

This is disappointing. I don't have a virtual cockpit, but the google earth overlay is much more interesting than the other mapping.

[rgobantes23]

I see. Thanks for clarifying. I wonder if there is a way to code it around the internal sim since there is an empty external sim slot in my 2018 model.

Probably sometime in the future. I believe the virtual cockpit models has the sim cards built in for the data service, so it is probably harder to find a way around the paid subscription. I am not sure what the empty sim card slot inside the SQ5 glove compartment is actually for, but I have seen other threads that said the sim card slot can be used for data service but with no verification if it really works.

[stwu]

Probably sometime in the future. I believe the virtual cockpit models has the sim cards built in for the data service, so it is probably harder to find a way around the paid subscription. I am not sure what the empty sim card slot inside the SQ5 glove compartment is actually for, but I have seen other threads that said the sim card slot can be used for data service but with no verification if it really works.

Yes, there is a built in sim. I think it can be disabled or bypassed if inserting your own sim in the module inside the glove compartment. However, like you said, unfortunately, there is no verification if it works or not.

[rgobantes23]

Yes, there is a built in sim. I think it can be disabled or bypassed if inserting your own sim in the module inside the glove compartment. However, like you said, unfortunately, there is no verification if it works or not.

The thread post said if you turn off Audi Connect the system will look at the valid sim card on the slot for data connection.

Menu->Connection Manager->Online Settings->Data Connection Settings

Again no proof/verification. Also, Audi could have this function disabled for vehicles made for the US.

[stwu]

I did it one time successfully to disable the data connection and I couldn’t see the LTE icon or bars at all. However, once you do that, you won’t be able to switch it back on. I did a factory reset in order to bring it back. I don’t have a right size sim to try to put in the MIB.

[Caryt]

I only read the first page so this may have been asked, as I read it this only affects '18+ cars not older one like my 2016?

[rgobantes23]

I only read the first page so this may have been asked, as I read it this only affects '18+ cars not older one like my 2016?

It affects model year 2018 and older, so your vehicle MMI will no longer able to view maps with Google Earth overlay beginning January 1, 2021. Apparently, it affects some early 2019 models as well.

[Caryt]

Well S***
I know its not needed but I like it.
Sounds like some tech savey owner needs to rewrite the code.

[stwu]

I guess I will buy a 2020 model then.

[rgobantes23]

I guess I will buy a 2020 model then.

If you are fine with Audi's current Google Earth fine print (key info), ".....Connect Services.....may not be available after 2021 for equipped MY17-20 vehicles" then you should be okay. Google Earth features ending 2020 for MY2018 and older vehicles is still there but now the entire Connect Services "may" end in 2021 for MY17-20 models.

[stwu]

If you are fine with Audi's current Google Earth fine print (key info), ".....Connect Services.....may not be available after 2021 for equipped MY17-20 vehicles" then you should be okay. Google Earth features ending 2020 for MY2018 and older vehicles is still there but now the entire Connect Services "may" end in 2021 for MY17-20 models.

The Audi Connect might end in 2021? Where did you hear that from?

[ZeGerman_A4]

I repeatedly asked Audi and my dealer and they are not aware of changes for the older models after 2020.


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[rgobantes23]

The Audi Connect might end in 2021? Where did you hear that from?

Go to Audi USA website under Technology -> Audi Connect, in the Google Earth section/picture you'll see a small text link "view key info" and you'll find everything there (key info #3). I know this thread is now long but this issue has been discussed somewhere in the middle of the thread.

https://www.audiusa.com/technology/intelligence/audi-connect

3 Always pay careful attention to the road, and do not drive while distracted. Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details. Google Earth features will not be available after December 2020 for Model Year 2018 & prior vehicles. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles.

[ZeGerman_A4]

Go to Audi USA website under Technology -> Audi Connect, in the Google Earth section/picture you'll see a small text link "view key info" and you'll find everything there.

https://www.audiusa.com/technology/intelligence/audi-connect

Thanks rgobantes23!

So they basically lied to me at the time when I asked.
I would be interested to know when they added that section.

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[rgobantes23]

I repeatedly asked Audi and my dealer and they are not aware of changing on the older models after 2020.


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I suggest asking your dealer to go to the Audi USA website, but they will probably point out that Audi is using "may" for Connect Services and not "will not" just like MY2018 or older losing Google Earth features.

[rgobantes23]

Thanks rgobantes23!

So they basically lied to me at the time when I asked.
I would be interested to know when they added that section.

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Your dealer probably just don't know. The info has been there since last year. It has been discussed in this thread somewhere in the middle. I think one of the posts in this thread showed the key info update when Audi USA officially introduced the all-new A7.

[rgobantes23]

Interesting new thread...

https://www.audizine.com/forum/showthread.php/855414-Google-Earth-removed-by-Audi-on-MY-2018-RS5-after-MMI-flash

[stwu]

Maybe this should be a class action lawsuit for Audi from all of the affected customers. They can’t advertise Google maps in VC as their big selling feature, meanwhile quietly state the removal of the feature somewhere else where people won’t find it unless if they know what to look for. That is utterly unacceptable.

[ChrisD0885]

Hello everyone,

I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

Thank you kindly,

I will sell my car for sure and leave Audi
Hi and dry

No more 1200 a month from me

Because without the maps overlay
It’s the ugliest and most dated of all the systems by far .


Bye bye Audi
Should have kept my cls 550


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[sirrom223]

Are you fucking kidding me Audi?

I just bought my second Audi 50% of the reason being I drive a ton and appreciate good, reliable traffic and mapping features.

What the fuck Audi....

[stwu]

Does anyone know if we could upgrade the MMI hardware to make it compatible?

[Caryt]

All that's needed is some computer programmer to want Google earth back in his Audi. Just hack it and do whats needed.

[ZeGerman_A4]

Just got an official response from Audi. I’m more than pissed right now!!!!

Thank you for reaching out to Audi of America in regard to your 2017 Audi A4 allroad. We value your communication and apologize that it took us some extra time to respond. My name is Dominique and you can consider me as your personal Audi specialist. I look forward to providing whatever assistance possible for you in this matter.

Based on your correspondence, I can genuinely feel your disappointment behind losing the Google Earth Feature. I am so sorry that this is our new reality. As a consumer, you have every right to feel the way that you do. It’s a very unfortunate situation and I completely understand your frustrations. I will be sure to document a complaint on your behalf and share your comments with the appropriate parties within Audi of America. Please keep in mind that the process does not into effect until December 31, 2020.

Meanwhile, we are still planning to sunset the Google Earth software beginning December 31st, 2020. We understand this is not ideal, however technology changes, and the Google Earth is moving to a software version which the hardware in your vehicle isn’t equipped to handle. Although we don’t have details yet, Audi has, taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles.

While I understand this is not the answer you were hoping to learn, this is the most up to date information we have at this time. If you have any additional questions, please feel free to reach back out to us.


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[AlisoA4]

.....Google Earth is moving to a software version which the hardware in your vehicle isn’t equipped to handle.....Audizine (http://r.tapatalk.com/byo?rid=87676)


This is the part that just never, ever made sense to me. The MMI display is a piece of software on a smartphone-like platform, namely the virtual cockpit. This app makes various API / REST / network requests of Google Earth's API via the car's LTE connection, much like the Google Earth app on my iPhone does.

Hey Audi: Why is it not possible to develop a software update that accommodate whatever changes Google is making to their API's?

In the absence of a good, real, detailed, explanation to that question, it STILL sounds a lot like Audi is simply choosing to NOT fix the problem, because they think they can get away with it and because they don't care about their customers.

[Audibot]

Ahh, Dominique. Chatted with her quite a few times. Unfortunately the world we live in, where manufacturers discontinue features on you while others try to sell you a $999 monitor stand.

[theredpearl]

Just one more reason I will never buy another Audi vehicle. This was my first and will be my last Audi I own. By 2020, I will get rid of this paperweight of a vehicle.

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[theredpearl]

Google Maps will still be there but without the Google Earth overlay. But since Google Earth will no longer be available, I agree that the subscription price should decrease.It would be a great gesture if they would offer Audi connect for no charge for MY vehicle that will no longer have access to the overlay. But its Audi and I have learned customer care is not their area of expertise. AGAIN this is my 1st and last Audi vehicle!!!!

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[stwu]

This really makes no sense that Audi is not able to create a software patch. Can’t they afford to pay the software engineer to do that? When I spoke to their tech in person at the dealership, he said that it is nothing to do with the MMI hardware, it’s the software. The hardware can certainly handle Google’s update. Unless if Audi could have a response from their engineer as to why they aren’t able to release a patch, I refuse to believe that they needed to build the new hardware to accommodate Google’s software update.

[AlisoA4]

This really makes no sense that Audi is not able to create a software patch. Can’t they afford to pay the software engineer to do that? When I spoke to their tech in person at the dealership, he said that it is nothing to do with the MMI hardware, it’s the software. The hardware can certainly handle Google’s update. Unless if Audi could have a response from their engineer as to why they aren’t able to release a patch, I refuse to believe that they needed to build the new hardware to accommodate Google’s software update.

This. Exactly. Could not agree more


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[stwu]

Well, I emailed Audi. I will see how long it would take them to respond.

[911 Flavors]

Everyone should keep pushing Audi to fix this issue -- I tried for months (my 2019 RS5 will loose Google Earth as well on 12/31/20) per a few earlier posts on this forum. The bottom line is that you will end up receiving an apologetic email from someone at AoA saying that they will "raise your concerns" up the ladder: but ultimately they won't fix the issue. Their hands are tied for some unknown reason. I am done with Audi as well (and this is not my first Audi).

[stwu]

Everyone should keep pushing Audi to fix this issue -- I tried for months (my 2019 RS5 will loose Google Earth as well on 12/31/20) per a few earlier posts on this forum. The bottom line is that you will end up receiving an apologetic email from someone at AoA saying that they will "raise your concerns" up the ladder: but ultimately they won't fix the issue. Their hands are tied for some unknown reason. I am done with Audi as well (and this is not my first Audi).

Indeed, everyone should keep pushing Audi. We need a class action lawyer if Audi doesn’t provide a solution to us in 2020.

[AlisoA4]

Does anyone know what the legal requirements are for a class action law suit?


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[Teknic111]

I ordered a 2019 Audi A5 more than two months ago and expect to take delivery within the next 3 weeks. Can someone at Audi confirm if I will also be losing Google Earth and Audi Connect features in less than 18 months?

[ChrisMG]

Audi is posting this info right on the audiusa.com web site when looking at the technology details for the S5 and clicking the "View key feature info" link.

Always pay careful attention to the road, and do not drive while distracted. Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information. See Terms of Service for information about how to disable and for other details. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after 2021 for equipped MY17–20 vehicles.

So, apparently they are not guaranteeing Google Earth will work after 2021 for the brand new 2019 vehicles. I've never seen a feature sold on a brand new car that is only guaranteed to work for less than 3 years, odd at best.

[stwu]

I ordered a 2019 Audi A5 more than two months ago and expect to take delivery within the next 3 weeks. Can someone at Audi confirm if I will also be losing Google Earth and Audi Connect features in less than 18 months?

When you see the window sticker, see if you see any credit for a free year of Audi Connect? I think one of the members here got a 2019 RS5 Sportback, but it was built in 2018, so it won’t have Google Earth in 2021 either.

[SHCKR]

I think the 18 month price dropped to 499 instead of 749


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[Caryt]

Such a deal....let me know when it drops to $50 a year.
The price is insane...

[rgobantes23]

So, apparently they are not guaranteeing Google Earth will work after 2021 for the brand new 2019 vehicles. I've never seen a feature sold on a brand new car that is only guaranteed to work for less than 3 years, odd at best.

Porsche also has an overlay, at least I've seen in on the new Cayennes. I don't recall seeing Porsche having "view key info" that states the overlay/service will end the end of 2020 or 2021. Will Porsche's overlay also end in the near future? Porsche is not touting the overlay on their vehicles like how Audi does it.

[SHCKR]

Such a deal....let me know when it drops to $50 a year.
The price is insane...No kidding, right? If they had the 30 month for 499 like they used to, I would purchase it in a heartbeat, 750 for 18 is just ridiculous. Maybe if AC had some useful functionality, but at that price it's just not worth it. I would love to see sales statistics on how many people actually purchase it under the current pricing strategy vs the old. It's apparent that it's probably not a lot as they dropped the price by 1/3, but it's still not enough.

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[gta7]

I can’t even begin to say how much this pisses me off and I can’t imagine how model year ‘18 people are feeling. Total crap, total let down and I really do hope for a class action law suit.

How much did I spend on my RS7? I love the map overlay.

Audi can really suck at times.

[Gobuckeyes2002]

Question... does this mean that even if you are subscribed to the service in your 2018 S3 that it just stops working in 2020? I just picked up my 2018 S3 and this was a pretty significant feature...


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[Doc H]

Question... does this mean that even if you are subscribed to the service in your 2018 S3 that it just stops working in 2020? I just picked up my 2018 S3 and this was a pretty significant feature...


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The Google Earth overlay stops working - Audi's "Virtual Cockpit" eye candy. You may still have a navigation map, appearance and source undefined as yet, possibly from HERE (NAVTEQ), but no official info from Audi - the standard map view, presumably, will still be there. There's actually nothing on Audi's site, or for that matter from corporate VAG, that says they're going to do anything to replace it, or that they are committed to or obligated to replace it - just that it (GE) stops working as of 2020 for 2018 and earlier model Audis - although there's a broad assumption that Audi will not leave owners without a NAV system - just probably not a pretty one. Depends on your level of trust, I suppose. If you've used the standard map overlay, particularly now with a fixed popup screen, Audi's visual interface for the nav is somewhere in the range of Honda or Mazda in appearance. The dual screen interface in 2020 models looks similar to the GE overlay now (temporarily) working in earlier Audis, and it's also an assumption that this interface, in the future, will remain compatible for 2020 and later models. Audi does not, unsurprisingly, say that it will, anywhere that I can find. If history is any example, perhaps not.

According to an above post, "Audi has taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles." I, personally, have also taken steps - to purchase two 2020 X5s from BMW, replacing my 2018 Q7s. My previous experience with BMW - about 30 years' worth - is that they have never deleted or disabled features that I purchased with my vehicle. But that's just me.

[rgobantes23]

Question... does this mean that even if you are subscribed to the service in your 2018 S3 that it just stops working in 2020? I just picked up my 2018 S3 and this was a pretty significant feature...

Unfortunately your S3's Google Maps overlay will stop working on December 31, 2020 unless Audi reverses its decision from now until December 2020.




....I, personally, have also taken steps - to purchase two 2020 X5s from BMW, replacing my 2018 Q7s.

I am leaning towards doing the same thing and my timeline is by December 2020. The Cayenne S Coupe is looking real good. Even my commuter 2019 Nissan Leaf's 3D navigation has similar look as HERE (NAVTEQ). There is nothing special about HERE's polygon based navigation maps.

[ManyAudis]

The Google Earth overlay stops working - Audi's "Virtual Cockpit" eye candy. You may still have a navigation map, appearance and source undefined as yet, possibly from HERE (NAVTEQ), but no official info from Audi - the standard map view, presumably, will still be there. There's actually nothing on Audi's site, or for that matter from corporate VAG, that says they're going to do anything to replace it, or that they are committed to or obligated to replace it - just that it (GE) stops working as of 2020 for 2018 and earlier model Audis - although there's a broad assumption that Audi will not leave owners without a NAV system - just probably not a pretty one. Depends on your level of trust, I suppose. If you've used the standard map overlay, particularly now with a fixed popup screen, Audi's visual interface for the nav is somewhere in the range of Honda or Mazda in appearance. The dual screen interface in 2020 models looks similar to the GE overlay now (temporarily) working in earlier Audis, and it's also an assumption that this interface, in the future, will remain compatible for 2020 and later models. Audi does not, unsurprisingly, say that it will, anywhere that I can find. If history is any example, perhaps not.

According to an above post, "Audi has taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles." I, personally, have also taken steps - to purchase two 2020 X5s from BMW, replacing my 2018 Q7s. My previous experience with BMW - about 30 years' worth - is that they have never deleted or disabled features that I purchased with my vehicle. But that's just me.

I don't understand why people continue to think that the loss of Google Earth will affect the ability to use the Navigation System. The built in NAV uses maps which live in the car's memory. You do not need any connection to the cloud or Google to continue to use the built in Nav. So when and if Google Earth overlays go away Nav will still work and so will traffic (assuming you maintained a traffic subscription).

[AlisoA4]

I don't understand why people continue to think that the loss of Google Earth will affect the ability to use the Navigation System.

To me, it's not about that. The loss of GE overlays will, in my opinion, make the nav less intuitive and satisfying to use. I have gotten quite used to zooming in on the map using GE overlays to see what's near me as I'm driving around in an area I'm not familiar with.

Will I be able to use the Nav as a basic, traditional Nav after the (supposed) cutoff date? Yes.
Will it be as easy, satisfying, intuitive and useful as before? No.

Also: It peeves me to no end that a (supposedly) premium car's manufacturer seems unable / unwilling to provide a software update for this. To me, the virtual cockpit is very similar to a (large) smartphone app, and we all know how often and how well smartphones are updated. If I am to go by what Audi tells us, then my 2018 S5 Sportback will, when it is apprximately 3 years old, lose a premium feature I super enjoy using, and which was a significant reason why I bought the car in the first place.

BTW: I asked Audi via Facebook chat today about this. Here is what they had to say: (emphasis on what was new to me)

Audi USA: "We appreciate you getting back to us. We had an opportunity to review this concern on the backend, and it appears this information is correct. We are planning to sunset the Google Earth software for your vehicle beginning December 31st, 2020. We understand this is not ideal, however technology changes, and Google Earth is moving to a software version which the hardware in your vehicle isn’t equipped to handle. Although we don’t have details yet, Audi has taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles. We are also working on the backend to see what can be done for the 2018 and older model year vehicles."

Me: "Why can a software update not be developed for the current hardware?"

Audi USA: "We are currently looking into this. In the end of our prior message, when we said we are working on the backend to see what can be done, we meant our engineers are actively looking into this. We hope that clarifies"

[stwu]

To me, it's not about that. The loss of GE overlays will, in my opinion, make the nav less intuitive and satisfying to use. I have gotten quite used to zooming in on the map using GE overlays to see what's near me as I'm driving around in an area I'm not familiar with.

Will I be able to use the Nav as a basic, traditional Nav after the (supposed) cutoff date? Yes.
Will it be as easy, satisfying, intuitive and useful as before? No.

Also: It peeves me to no end that a (supposedly) premium car's manufacturer seems unable / unwilling to provide a software update for this. To me, the virtual cockpit is very similar to a (large) smartphone app, and we all know how often and how well smartphones are updated. If I am to go by what Audi tells us, then my 2018 S5 Sportback will, when it is apprximately 3 years old, lose a premium feature I super enjoy using, and which was a significant reason why I bought the car in the first place.

BTW: I asked Audi via Facebook chat today about this. Here is what they had to say: (emphasis on what was new to me)

Audi USA: "We appreciate you getting back to us. We had an opportunity to review this concern on the backend, and it appears this information is correct. We are planning to sunset the Google Earth software for your vehicle beginning December 31st, 2020. We understand this is not ideal, however technology changes, and Google Earth is moving to a software version which the hardware in your vehicle isn’t equipped to handle. Although we don’t have details yet, Audi has taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles. We are also working on the backend to see what can be done for the 2018 and older model year vehicles."

Me: "Why can a software update not be developed for the current hardware?"

Audi USA: "We are currently looking into this. In the end of our prior message, when we said we are working on the backend to see what can be done, we meant our engineers are actively looking into this. We hope that clarifies"


Thanks for the information. This is more than what we have heard so far. I went to an Audi dealership last week. They told me that, Audi is likely going to lose Google and replace it with their won satellite image or something like that, so all models could still have some kind of satellite image overlay. However, when I see what Audi said in the statement about My19 will have the hardware to support Google, does that mean they are leaving a black door for themselves to back out in case if their in-house satellite maps don’t work out and can still “rent” it from Google. I wonder when they would find out if they can make 2018 and older work? However, what does this actually mean “Connect services are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after 2021 for equipped MY17–20 vehicles.”? If connect services stop working, how would the google maps work without the subscription?

[Willyjp]

Audi ditches manual transmissions, no one cares

Audi ditches defeatable stability control, no one cares

Audi begins switching out legendary quattro for quattro Ultra, no one cares

Audi drops pixelated tree tops from the navigation system, everyone loses their shit.

[confused] [rolleyes][wrench][facepalm]

And especially when they've got a phone in their pocket that will do all this crap 10x better and be upgraded regularly with no problem. Or get a Garmin.....their technology continues to improve at a ticket price a whole lot less than an Audi! They've even got an integrated dash cam now!

If the auto mfrs. were smart, they'd engineer a common standard "socket" in their cars with a universally agreed upon interface to provides power +/- maybe antenna connections, FM signal (traffic), internet (?). Basic services a portable computing/ navigating/communicating device needs. And then let the buyer provide the portable device of his choice, with the software system of his choice. My big screen display doesn't give a damn what brand of laptop, running what brand of OS is plugged into it, it just provides an audio-visual outlet for whatever. Cars ought to be the same way. The car is for transportation. Let it provide a socket for the user to plug in the computing/navigation/communications module of his choice to provide the transportation enhancements of his choice.

BUT, if I'd just bought a 2018 Audi, I'd be totally pissed with Audi for doing this too! Don't blame you guys a bit for feeling like you've been hung out to dry!! You have!

[stwu]

I chatted with Audi through facebook messenger today. I got the same generic response like a member here. However, Audi did not give me any “backend” hope.

I asked them to clarify this “Connect services are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after 2021 for equipped MY17–20 vehicles.”

Their response was “Model years 17-20 are not guaranteed to have such services after 2021.”

I asked if I had a MY19, it wouldn’t guarantee the service either? And they yes, it was correct.

So Audi might not have Google after 2021, but they also said, they have no plans to remove the feature...

[AudiNaziNein]

I chatted with Audi through facebook messenger today. I got the same generic response like a member here. However, Audi did not give me any “backend” hope.

I asked them to clarify this “Connect services are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after 2021 for equipped MY17–20 vehicles.”

Their response was “Model years 17-20 are not guaranteed to have such services after 2021.”

I asked if I had a MY19, it wouldn’t guarantee the service either? And they yes, it was correct.

So Audi might not have Google after 2021, but they also said, they have no plans to remove the feature...

Maybe Audi is testing the water to see how customers react to a decision that contradicts their previous promises. In the attached video Mr. Mathias Halliger, Head of MMI System Architecture is pumping their adaptability. What do all of you think?


https://www.youtube.com/watch?v=xMvy_eI78NY

[AudiNaziNein]

I would search for this "corporate integrity" you speak of but my name is not Diogenes. Discussing Corporate Social Responsibility is now considered a political issue and as it is forbidden by the rules of this forum I leave it alone.
Let just say that "dieselgate" is the first instance of the VAG Group over-delivering on a promise. Congratulations on voting with your money.

[rgobantes23]

Over delivering or over promising? There is a big difference.

[AudiNaziNein]

Over delivered on pollution while overpromising on clean diesel. No difference. I think the act is called blowing smoke squared.

Am too old to easily forgive their experimenting on humans, sorry. So, when they tell me "No More Google Maps for You" I am obligated to remind them where I stand on being tested. They put the word out to test the water, we need to let them know how hot it is. Google Maps was the cheese in the MMI trap, I still want the cheese.

https://www.bbc.com/news/business-42876336

[rgobantes23]

Audi is not the only manufacturer that has done something around diesel vehicles. This year Daimler was also fined. Ford is also under investigation around emissions but not related to diesel. In short, there is something wrong with the auto industry. In regards to google maps overlay there is no overdelivering, actually the opposite.

[AudiNaziNein]

Audi is not the only manufacturer that has done something around diesel vehicles. This year Daimler was also fined. Ford is also under investigation around emissions but not related to diesel. In short, there is something wrong with the auto industry. In regards to google maps overlay there is no overdelivering, actually the opposite.

The “everybody is doing it” is a better revenue producing rather than defense strategy. All confirmed information points to three German Car companies that did fund emissions testing on humans but in their defence it was just college students. Violating laws isn’t a moral issue, it’s just a cost/benefit calculation. It's just a simple fact do with it as you please. There is nothing wrong with industry. Industry spends billions targeting the consumer and they deliver. They strictly operate on a proper reward system, they can’t help it if consumers don’t understand their role in the game. Why would they give them more than they demand? I’d say if anything there is something wrong with the consumer. Wow, Milton would be proud of me.

Anyway, my much wiser children continue to remind me(cause I’m old) that I just don’t understand convenience. I want better you want easier, better is harder so easier it is. Google, Smoogle who cares, forget what they said, let them now tell you how it is going to be going forward.

[rgobantes23]

You are assuming I am fine with emissions cheating since everyone does it. I am not. Cheating is cheating. I was just pointing out that Audi is not the only manufacturer that has done something about emissions since you were heavily pointing the finger at Audi. This thread is about the Google Maps overlay and Audi's plan to end the service by 2020. I am sure there are many other threads on this site related to dieselgate where you can vent your frustrations or state your feelings about emissions. I have already posted earlier in this thread that when home developers starting putting modern toilets inside homes for convenience some people were appalled. Those same people kept using outhouses.

[AudiNaziNein]

You are assuming I am fine with emissions cheating since everyone does it. I am not. Cheating is cheating. I was just pointing out that Audi is not the only manufacturer that has done something about emissions since you were heavily pointing the finger at Audi. This thread is about the Google Maps overlay and Audi's plan to end the service by 2020. I am sure there are many other threads on this site related to dieselgate where you can vent your frustrations or state your feelings about emissions. I have already posted earlier in this thread that when home developers starting putting modern toilets inside homes for convenience some people were appalled. Those same people kept using outhouses.

You are right about the subject matter, the toilet analogy kinda stinks a little. Anyway, another member mentioned dieselgate, I mentioned testing on humans. Due diligence only helps one understand who they are dealing with, hence the VAG past and the broken promises. Just so you don’t have to reach for another toilet analogy I will make it simple:

I posted a video on page 6 with the Audi promise of an easily adaptable system. Promise made by MMI System Chief Architect AUDI AG 1999-2017 who now works for NVIDIA. Simple question, where is it? We should not be looking for alternatives before we finish with what we paid for. Moving on fixes nothing. Speaking of paid for, why accept that you do not own the mobile device in your own car. I asked the “connect nazis” if I could use the prepaid T-Mobile sim card from the RS5 now in winter storage for the next 4 to 5 months and they told me to just watch it die. If you were free to choose and use what you paid for as you pleased they would never speak to you in this "never getting out of this camp" manner. Neither the Audi brand nor T-Mobile would ever treat you like that. Audi Connect is the bastard child of a German and an Irish and you are forced to live with it and pay for it.

In the end you can either fight back or just flush your money down the indoor-for-convenience toilet or the outhouse.

[rgobantes23]

The toilet analogy was for the people who commented that they do not understand why people are upset about the loss of Google Maps overlay so they are basically saying flush the money we paid for the fully functioning MMI. It looks like we are on the same page. I do not feel the money we paid for the fully functioning MMI should just be flushed. That is the reason why I started this thread.

Before my SQ5, I had a 2017 Audi Q3 which had the previous generation MMI. I was able to use a prepaid Truphone sim on my Q3 to get Google Maps overlay and other MMI functions. I needed to enter my Truphone account login info in the MMI to make it work. The tip came from another Audi Q3 forum. I tried a T-Mobile sim first and it did not work.

[AlisoA4]

Well, today I sold my Audi S5. The issue around their handling of google map overlays definitely was part of my decision to let the car go.




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[activeseven]

Well, today I sold my Audi S5. The issue around their handling of google map overlays definitely was part of my decision to let the car go.

What else was part of your decision to sell the S5? Selling a car over this issue seams extreme to me, so I'm thinking there must have been quite a few other issues?

[rgobantes23]

Did you see the earlier post from Doc H about purchasing two 2020 X5s to replace his two 2018 Q7s? Some people lost trust in Audi over this. Audi has already posted that the entire Audi Connect maybe ending soon. What is next, TLI or HUD? The MY2018 SQ5 360 view has not worked from the beginning (keeps reverting back to standard graphic view) and my dealer has said they don't have a fix yet. There are people who only cares about the engine & transmission - the basics and that is fine. Some people do like the entire package that is why some people buy the prestige with additional options.

[AlisoA4]

What else was part of your decision to sell the S5? Selling a car over this issue seams extreme to me, so I'm thinking there must have been quite a few other issues?

You are right, the Google maps overlay issue was not the only reason.

Other reasons included 2 annoying rattles, the not-so-great audio system, and the fact that I’m just too tall to fit in the car without hitting my head against the roof ever so often.

I *will* miss:
The amazing design, inside and out
The exhaust note
The fact that Sportbacks have a great deal of exclusivity to them.

I will keep a close eye on Audi’s future EV’s. The e-Tron is just not my cup of tea but I applaud Audi for investing in electric drive trains.

To me, the ultimate car would be the S5 Sportback with the drivetrain from a Tesla Model 3 performance. THAT kind of setup I would buy.


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