petraman
05-10-2017, 04:14 PM
Hey Audi USA,
Glad you guys are on the forums. This is kind of a last-ditch effort, as I've been "fighting" with the dealer I bought my car from (Audi of Middleburg Heights in Middleburg Heights, Ohio) ever since I bought my car. Almost literally.
On April 15th, 2016, I bought my 2013 Audi A4. Besides the issue I'm about to describe, it's a great car and I love it very much. The problem is, every time I drive more than 30-40 minutes, the car turns into a pain in my ass. I'll explain.
The problems happened on my way home from the dealer. After a few miles, I noticed a "shuddering" when I let out the clutch (it's a manual), much like a flywheel feels once it's been warped. I thought "nahh this car only has 26k miles on it, I'm probably feeling things" but it kept getting worse and worse. The salesman called me up to follow-up on his sale and I told him the issue. After this, he suggested I come in to the service bay. 1st appointment: Can't replicate. 2nd appointment: Found anomaly, "master tech" knows how to fix it.
To try to "fix" it, they did the following:
1. Performed a carbon cleaning
2. Replaced the coils
It was actually pretty generous (although, I'm sure it was Audi that footed the bill and not them). They gave it back to me and, once again, I felt the shuddering I've felt many times yet again. The third trip back to the dealer, I finally was able to demonstrate it at the worst, and yet again, it sat another week at the dealer when finally they called me and said their master tech was "stumped" and asked for their loaner car back. Needless to say, I was ticked. But not as ticked as I was about to be...
A month later, I took my car to another dealer (Audi of Bedford) and told them to take a look at it. The tech that drove with me told me almost instantly "Yep, that's a failed dual-mass flywheel, I've seen a few of them fail." He then went into how they work, how they fail, what to do to fix it, just like it was common knowledge. Because I didn't buy the car from them, they said they'd have to have a $1200 deposit down just in case Audi doesn't cover it. Then they said that the dealer I bought it from should take up the costs, once I explained what it was. NOPE! In fact, they asked for $1900! I bought the car with an issue, and the issue isn't fixed... and nobody seems to want to help me. It's really disappointing. I bought a CPO car that was $6k more than a similar non-CPO car. I feel like that $6k was a waste now.
I'm not sure if you can help, but I'd certainly appreciate it if you could give any advice on what to do next.
P.S. Not implying anything, but I found out later on that the car was owned by a salesman that works at the dealer.
Glad you guys are on the forums. This is kind of a last-ditch effort, as I've been "fighting" with the dealer I bought my car from (Audi of Middleburg Heights in Middleburg Heights, Ohio) ever since I bought my car. Almost literally.
On April 15th, 2016, I bought my 2013 Audi A4. Besides the issue I'm about to describe, it's a great car and I love it very much. The problem is, every time I drive more than 30-40 minutes, the car turns into a pain in my ass. I'll explain.
The problems happened on my way home from the dealer. After a few miles, I noticed a "shuddering" when I let out the clutch (it's a manual), much like a flywheel feels once it's been warped. I thought "nahh this car only has 26k miles on it, I'm probably feeling things" but it kept getting worse and worse. The salesman called me up to follow-up on his sale and I told him the issue. After this, he suggested I come in to the service bay. 1st appointment: Can't replicate. 2nd appointment: Found anomaly, "master tech" knows how to fix it.
To try to "fix" it, they did the following:
1. Performed a carbon cleaning
2. Replaced the coils
It was actually pretty generous (although, I'm sure it was Audi that footed the bill and not them). They gave it back to me and, once again, I felt the shuddering I've felt many times yet again. The third trip back to the dealer, I finally was able to demonstrate it at the worst, and yet again, it sat another week at the dealer when finally they called me and said their master tech was "stumped" and asked for their loaner car back. Needless to say, I was ticked. But not as ticked as I was about to be...
A month later, I took my car to another dealer (Audi of Bedford) and told them to take a look at it. The tech that drove with me told me almost instantly "Yep, that's a failed dual-mass flywheel, I've seen a few of them fail." He then went into how they work, how they fail, what to do to fix it, just like it was common knowledge. Because I didn't buy the car from them, they said they'd have to have a $1200 deposit down just in case Audi doesn't cover it. Then they said that the dealer I bought it from should take up the costs, once I explained what it was. NOPE! In fact, they asked for $1900! I bought the car with an issue, and the issue isn't fixed... and nobody seems to want to help me. It's really disappointing. I bought a CPO car that was $6k more than a similar non-CPO car. I feel like that $6k was a waste now.
I'm not sure if you can help, but I'd certainly appreciate it if you could give any advice on what to do next.
P.S. Not implying anything, but I found out later on that the car was owned by a salesman that works at the dealer.