ECU flash still unavailable - paid in February

[mjfloyd1]

Am I being in unreasonable? I paid for an ECU flash in early February,2015. Life and laziness interfered with getting the supercharger pulley installed and it was installed in early June 2015. I arranged a flash with the authorized dealer for the yet unnamed company on June 24, 2015 after emailing back and forth with the technical director of the headquarters and letting them know my VIN and when I planned to go. I drove for 2.5 hours one way and the authorized dealer was really great. They let me go back into their shop and hooked it up to be greeted by "your ECU is new for us" on the computer screen. We called and the entire headquarters was out of the office, so all I got accomplished was burning a tank of gas and eating Buffalo Wild Wings and driving home.

I've been in contact with the headquarters since and was told that a flash from home device is estimated to be available in July of 2015 and that they had made some internal progress with my flash -apparently it's a new ECU revision that they hadn't seen, but they promised to keep me updated.

I hear nothing from them in July and email them in early August asking what's up. Again I'm told the ECU flash has had "internal progress" and will be available the week of August 31, 2015 -barring any unforeseen problems. I asked about the flash from home device and am told they cannot comment on it. I feel like I am chasing a unicorn and have been strung along with false promises of both an available tune ( which they advertised as available since February of 2015) and false promises of a flash at home device. I asked for a partial refund but headquarters says that I must go through the authorized dealer that I purchased the hardware and software from. The technical director did contact the selling dealer for me last week about a partial refund but I've heard nothing back.

I am told that if I want a full refund, I must contact the authorized dealer as well. I feel like the parent company needs to do what is right and offer the refund and then deal with their authorized dealer to get the money back. What do you think? It just seems ridiculous to have paid in February and have wasted an entire day and a tank of gas without ever being told by headquarters that there was even the potential of any problem... I feel like they are passing the buck and are stringing me along.

[Jay Slay]

What car? What tune? What dealer?

[mjfloyd1]

C7 A6 3.0 TFSI. I'd rather not say the company at this point.

[agent47]

I guess I know the company..unitronic.

Tortoise A6

[mjfloyd1]

Perhaps. But what do you think? Seems totally ridiculous to me.

[Ensoniq]

That is ridiculous.

My tune =

8:00 drop car off
11:00 get instructions on how to toggle between programs
11:15 pay and drive away

I can understand prepaying a fraction for custom hardware but not for software or labor.

[mjfloyd1]

They have a hardware and software package that I paid up front for so that I could get the hardware and get it installed. Retrospectively the company choice and the prepay choice was poor. Hindsight is 20/20. I would think that when a company advertises a flash as being available (and continues to advertise it as being available ), that it is actually available. I also would have thought that either the dealer or the parent company would have halted it in February and asked me to wait.

[agent47]

Perhaps. But what do you think? Seems totally ridiculous to me.
It is. I have heard good things about Unitronic. But then having you prepay, failing to deliver a product and then giving you a run around for your money- fuckn ridiculous. I was gonna go stage 2 with Unitronic on my 2013 before I traded it in- but the dealer had an attitude of "I dont care until you buy the tune from me". I have dealers for all 3 tuners around- the APR dude is just great afa taking care of customers goes- regardless if you have been to his shop once or a million times. And I can say the same for APR. I have talked to a couple of people at APR and they have gone out of their way to get me answers. That said, I have heard the ECU is different on the 2016's. Hell even the pulley is bolted on differently. So until they release a 2016 specific tune, I wont be taking a chance. As far as your scenario is concerned, if you have a paper trail of all communications, as for all your money back. Its not unreasonable. They took your money for services they havent delivered. They wont let you walk out the door if you got tuned and didnt pay. Same goes with them.

Tortoise A6

[BlueSVT]

Why people still buy software from companies other than APR is beyond me. APR is light years ahead of the competition. They have more programmers and engineers than the next 5 tuning companies combined!

Have to agree with you here... Peace of mind definitely comes with the most reputable company, even if that means a small price premium.

[mjfloyd1]

Why people still buy software from companies other than APR is beyond me. APR is light years ahead of the competition. They have more programmers and engineers than the next 5 tuning companies combined!

Main concern was their buyout by a holding company- will they remain in business? That doesn't give me the warm fuzzies.

[sciblades]

Why people still buy software from companies other than APR is beyond me. APR is light years ahead of the competition. They have more programmers and engineers than the next 5 tuning companies combined!
Considering their rs7s are being killed by cbtuning I would say once again you have no idea what you are talking about

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[HyperM3]

Considering their rs7s are being killed by cbtuning I would say once again you have no idea what you are talking about

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^ Who is that?

[hubris]

^ Who is that?

I just googled them. Looks like a local tuning shop in Pennsylvania.

[HyperM3]

I just googled them. Looks like a local tuning shop in Pennsylvania.

Yeah I looked them up too but when I went through their site, they had nothing for Audis really. Definitely didnt mention a tune or any products for the S6. If this is the company being referred to, they need a whole lot more work on their website to compel me to want to give my car to them.

[Kevin1]

Unitornic should be renamed Unicorn. They are mythical. Total BS company.

[mjfloyd1]

I never said it was Unitronic. I can neither confirm nor deny...

[mjfloyd1]

In all fairness to the parent company, I bought the tune "across the border" due to a favorable exchange rate only to be told by the authorized dealer that there would be no foreign transaction fees. This was sadly not true and I would have been just as well off paying the going USA rate. The selling authorized dealer failed to get my VIN although I did provide it to the parent company in June of 2015 before my fruitless trip to get flashed. The parent company is as frustrated with the selling authorized dealer as I am, but here we are. They were very very helpful in getting a flash arranged at first in Chicago and then I realized that their find a dealer section on their website didn't give me the closest dealer to me. They were gracious enough to get me hooked up with the closer dealer but the ball was dropped long before this. There is more than enough blame to go around and I have a tiny piece by not buying in the USA, I guess. But there has been more than ample opportunity to make it right over these last two months.

[CanuckRS]

Why people still buy software from companies other than APR is beyond me. APR is light years ahead of the competition. They have more programmers and engineers than the next 5 tuning companies combined!

Yeah, i heard that you got the mr. fusion upgrade for your refresh 2015 RS7 with matrix lights and can now go forward and back in time. [:p]

[mjfloyd1]

My goal here is not to bash the parent company or start a my tune is best war. I honestly want to know if I am being unreasonable or if the service being provided to me is substandard.

[mjfloyd1]

I have reasons for not getting other tunes too:

1) Local Revo dealer cannot be convinced that you can flash back to stock and then back to flashed ECU without buying a new tune each time. Really. I've tried to talk to him but I tire of talking.

2). Hour away GIAC dealer not interested in selling tunes. Won't return phone calls. Wouldn't flash my BMW after I changed it over to a 3 stage intake manifold- I had to mail the ECU to OEtuning.

3). APR (an hour away)- my own concern about the holding company takeover. It may be an unreasonable concern.

[sciblades]

Yeah, I don't think so. APR currently holds all the RS7 1/4 mile records from tune only to quickest in the USA to quickest in the world.

If you're going to respond by flapping your gums again, don't bother. Either post a timeslip or video that proves me wrong or don't reply at all.
Your ignorance is amazing

Are you going to try and tell me rs7 gearing is longer again? Or how about the beam matrix on the rs7 you don't have? Or how about your big turbo Upgrade that never will happen?

Go on Facebook and you can see videos team insanity getting killed at the track. If cb is not murdering them why is Eric coming out to tune the car?

Once again you are probably wondering who Eric is.....I'll let you look that up too.

Please for the sake of all audizine do some research before you keep making stupid comments.

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[siberianwolf]

Have to agree with you here... Peace of mind definitely comes with the most reputable company, even if that means a small price premium.

maybe in USA, here in Middle East best support by far is from Revo, all I experienced from APR "dealers" is pure amateurism (and I'd really like to try their map, seeing all the positive feedback here)

[MileMan402]

Considering their rs7s are being killed by cbtuning I would say once again you have no idea what you are talking about

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Isn't Chris working with OE Tuning for the 4.0T's? At least that's what he told me back in March. Either way he's a good guy and he helped me out with my old S4 in a time of need [up]

[mjfloyd1]

Working on partial refund with parent company. We shall see what happens.

[MileMan402]

Working on partial refund with parent company. We shall see what happens.

Why not a full refund? So have you been driving around with the smaller pulley and stock tune?

[mjfloyd1]

That is correct. You just reach peak boost faster and it blows off anything over maximum allowable.
My tune choices are as I outlined in a previous post. The parent company had been really good with switching flash locations due to my initially buying the tune and hardware package outside of the USA. (The selling authorized dealer was not at all helpful and told me to deal with the parent company when I needed installation instructions or had other questions when I was ordering -I actually had to get the parent company involved during ordering to make sure that I got the right hardware.)
I'm wishing that I had gone local or really that I had just skipped it all together since I'm getting more and more frustrated. If I had made an error or caused this myself then I would be more understanding and forgiving but it has been over 2 months that they have known that there was a problem. Again, I feel like I have been strung along with false promises and my money is held while I have essentially un-usable hardware . The installation was a learning experience for sure.
Should I just say forget it and ask for a full refund?

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[mjfloyd1]

How do I get this thread deleted? It has turned into a micturating (aka pissing) contest.

[sciblades]

I knew you'd just flap your gums with no proof whatsoever. The fact of the matter is ALL of the quickest/fastest RS7s in terms of actual documented 1/4 mile elapsed times and trap speeds run APR software. If you're saying an RS7 is faster with Chris' tune, why don't you post a video and/or timeslip? The only team insanity videos that I've seen which are RS7 related both feature RS7s with APR's software. Even if there were a video of a cbtuning RS7 beating an APR RS7, it still wouldn't mean that cbtuning is quicker or faster than APR. It would have to be an apples to apples comparison with both cars having the same (or similar) mods on the same octane on the same day at the same track. Otherwise, there are way too many variables.

To recap, APR holds all the RS7 records at this moment in time. If you can prove me wrong with a video or timeslip, by all means do it. Otherwise, don't go starting rumors on this forum. cbtuning has been tuning RS7s for what, a couple months now? APR has been tuning for decades and have ex-Bosch software engineers working at their facility. Does cbtuning offer program switching like APR? No, I didn't think so. So if somebody wants to switch between a race and pump map Chris has to re-flash the ECM. Not exactly convenient for someone who wants to switch between programs.

Yes, I know who Eric is. I've seen his blue RS7 at PBIR and the local meets. So what if he's going to get tuned by cbtuning? How does that prove that cbtuning is faster?

As for my turbo upgrade, it's progressing very nicely thanks for asking. When my car is done, the results will speak for themselves. I will beat your 1/4 mile time achieved with RS7 turbos by a full second. You can take that to the bank.

Once again you are an idiot Eric is a main tuner at Apr....

Clearly team insanity was losing or they wouldn't be sending their top calibrator to come out and get them a helping hand.

Time slips are on the internet go look them up as are the dynos. If you can find me a better 60' from a rs7 in 90* weather be my guest.

Well when you beat my time I will post up my faster slips, good luck [emoji8]

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[sciblades]

How do I get this thread deleted? It has turned into a micturating (aka pissing) contest.
I will stop posting sorry about that vol needs to be called out when he makes misinformed comments

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[MileMan402]

How do I get this thread deleted? It has turned into a micturating (aka pissing) contest.

Nah leave it open, this is funny. Glad to hear you're at least getting a partial reimbursement.

[sciblades]

You don't get it, he is beating the car that holds the record!

It is Apples to Apples comparison same track same day the record holding car was running 10.8 on the same day!

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[mjfloyd1]

Nah leave it open, this is funny. Glad to hear you're at least getting a partial reimbursement.
We are only discussing a partial reimbursement. Talking the talk is different than walking the walk. I'm 50 and too old for this BS.

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[mjfloyd1]

I would like to go on record as saying that sometimes I am an idiot.
I don't care about RS7 upgrades to a S whatever or even a RS7987654

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[mjfloyd1]

Never argue with an idiot. You will get dragged into the mud and end up, well, muddy and then they will beat you due to experience.

[sciblades]

LOL, sure he is. I'm sure telling himself that helps him sleep better at night since he only trapped 128. APR tune only cars have gone 133+.

I love how for years you were Unitronic's ultimate fan boy on this forum. You used to argue with everyone non-stop about how Unitronic was so much better and faster than APR. Then you dump what, 15-20K in your S6 including RS7 turbos and run essentially the same ET as a stage 1 APR S6 (11.36)? Now after YEARS you've finally realized you were wrong and that your car was SLOW, so what do you do? Start hyping up a new tuner (cb)? Too funny bro.
Once again good luck with your car looking forward to seeing your slips

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[mjfloyd1]

This arguing makes me sad to have been born in Tennessee and to have a house in Naples, FL.

[MileMan402]

http://cdn.meme.am/instances/500x/30911746.jpg

[mjfloyd1]

CORRECTION - The parent company actually only provided an ESTIMATE of flash at home availability in July of 2015. I read what I wanted to read rather than what was sent from them. I extend my apologies to the parent company for my unintentional misrepresentation.

[mjfloyd1]

I also now have an understanding of part of the delay and it is for a very very good reason. Enjoy the little one! I feel like I have over-reacted based on this information. I regret not taking more time off when my kids were born.

[mjfloyd1]

I provided my credit card # to the parent company to pass on the the authorized dealer for a partial refund but the dealer said that it would be delayed due to paperwork that needed to be signed since the purchase was more than 6 months prior to the request of a refund. Sounds like BS but whatever. So I agreed to a certified check as a refund. I did finally receive the partial refund check.

But upon checking my credit card, the authorized dealer (HEINZ GARAGE in Windsor Ontario) had CHARGED my credit card in the amounts of $453.71, $678.60, and $226.85 plus foreign transaction fees for each charge. An honest mistake???? I'll leave that up to Visa and their fraud department to decide.

The tune is available as of 8/30/2015 but I'm still impatiently waiting on the flash from home device since I really don't want to drive another 2.5 hours one way... I have been promised a free flash from home cable when they release it but I'm not holding my breath.

I should have gone with a more local option. The headaches have been unbelievable.

[mjfloyd1]

Looks like the flash from home device was announced today. Hopefully I'll receive my promised free device soon.

[mjfloyd1]

I did receive my as promised flash from home device recently