I knew this day was coming. DSG Malfunction light popped up today.

[zachzdmme]

I have a 2011 with 87K miles all stock except an intake. My DSG gearbox Malfunction light came on today briefly. I was sitting in the car with it turned on to charge my phone but not started and had been sitting for about 30 minutes or so and while the car was still off and not moving the gearbox light comes on (barely stayed on long enough for me to even notice it) Taking the car to audi first thing this week. The sad part is I've always been waiting for this day to come based off everything I've read on the forums. It's unfortunate this felt almost inevitable and I knew this day would come. My car has the typical jerkiness in thick traffic occasionally between 1-2 & 2-1 when the car seems confused like when trying to creep but not completely stopping. WISH ME LUCK I'll be post updates periodically.


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[bombdiggity]

Mechatronics. Push hard to make them cover it. They covered mine.


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[chaos2984]

just a thought if you had the car in the run position for 30 min possible dead or dying battery. It could of just been low voltage causing the issue. Did you power off the car and then start it again to reset it.?? Its probably the mech unit but could be a voltage issue

[zachzdmme]

The mechatronics unit was already replaced by the previous owner at 45K miles and I knew before I bought the car because it was on the carfax but I thought it was a good thing because I more so considered it as one problem out of the way. Boy was I wrong. With this being a very prominent issue with the B8s and with my car already burning through one maybe that'll play in my favor?

After the light came on I took the key out and restarted it and no message was displayed. I've been stuck at work all day so haven't even driven it since the light came on.


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[OhSoCal]

Mechatronics. Push hard to make them cover it. They covered mine.


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What kind of ammo are you going in with to get them to cover? This may be good information for the OP as well.

[bombdiggity]

http://www.audizine.com/forum/showthread.php?t=565184


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[mrmomo313]

It really bothers me that even after one mech replacement you are having trans issues again... Keep us posted on what the dealer says. Hope I'm not in for this again down the road. I doubt it was low battery causing this. I've chilled in my car with the engine off and ignition on a few times for a good 30-40 without issue. Have you had the 24AS update applied to your car? I found that helped greatly with the 1-2 and 2-1 shifts

[redrocker55]

I notice that after each time I have the DSG serviced it shifts smoother. At about the 25K-30K miles range after each DSG service I notice some occasional harder shifts...typically 1-2 or 2-1. Maybe all the OP needs is a DSG fluid change. I have 141,000 miles on mine so I've changed the fluid a few times.

[mrmomo313]

Good point. Double check to make sure dsg was serviced at 75k

[chaos2984]

honestly if it didn't come back on i would have to say you killed the battery to a point to where the module didn't like it. I would drive it and see if it come back if it does then their is a problem if not just keep an eye on it

[zachzdmme]

I completely agree on the DSG handling much better after services. The full 75K mile service with DSG Fluid change Was done on the car back in May at the dealership. I immediately noticed the much better DSG shifting and behavior overall really but it went back to normal after about 5-10K miles. I'm not sure about the 24AS update I'll have to check on that.

After I left work and drive the 15 miles ish home the car was good. Went to have dinner with a friend and as I'm leaving the restaurant I roll out and go to accelerate and the car JERKS forward makes a LOUD metal clunking noise and the car shuts off. I wait thirty seconds and the car starts back up like normal and I get a DSG malfunction light and a parking brake light sensor (or something like that it flashed so damn quick I couldn't even read it). DSG light beeps one more time 2-3 minutes later and I drove another 25 miles ish home and the warning doesn't reappear. I have an appointment Tuesday with Audi but hoping to get squeezed in sometime tomorrow.

[chaos2984]

yep deff sounds like a dsg issue now.

[B44]

Probably the trans filter in the trans is loose or moving causing this as it might not be seated well.

[raudiace4]

This thread makes me sad.

Good luck OP [:(]

[Riu]

I am at 67,000 miles and no issues yet - Keeping my fingers crossed.

[03a4sport]

Sounds like what happened to my car almost. Bunch of errors, car shut off, errors went away after turning the car off for a bit........still ended up being a bad mech unit.

Couldn't get AOA to cover mine under warranty. Only thing I got was 20% off the bill.

[Bikel]

Yeah... going in for my 75K service soon as I have had these same 1-2 and 2-1 shift symptoms. especially on hot days in traffic. but no malfunction light, yet.

the one other thing I noticed over the last 5K miles is an increasing small low pitched howl while driving at low to moderate speeds (nothing the radio can't fix? lol). hoping for the best here, but know the inevitable is inevitable. looking to hear how this all works out for you...

[93T]

I had the same thing when sat in car with engine not running doing some vag com mods had zapped the battery doing these mods this was several months ago never seen it since

[redrocker55]

Bump. Zachzdmme...curious what the dealer said about the DSG. Thx.

[zachzdmme]

I dropped my car off Tuesday at 11am. The bay guy took my car so fast that he barely gave me time to get my stuff out... I made a joke about him taking it so fast and he says "Yea we just want to get it to the tech as fast as possible so they can start working on it" fast forward to Wednesday afternoon and I've been telling close friends how concerned I am that it might be my whole transmission and STILL NOT A WORD FROM AUDI so I call around 3pm and my tech tells me that "they haven't had a chance to look at the car yet because they're a little short handed" I was livid. Why am I making an appointment if my car is just going to sit around for 2 days without being looked at??? And could no one call to tell me that?? They're closed today so I told them to not do anything to it at all and I'll be there Friday to pick it up. Taking it to another Audi across town. Oh yea, and they're charging me $40/day for my allroad loaner.


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[roadkillrob]

I dropped my car off Tuesday at 11am. The bay guy took my car so fast that he barely gave me time to get my stuff out... I made a joke about him taking it so fast and he says "Yea we just want to get it to the tech as fast as possible so they can start working on it" fast forward to Wednesday afternoon and I've been telling close friends how concerned I am that it might be my whole transmission and STILL NOT A WORD FROM AUDI so I call around 3pm and my tech tells me that "they haven't had a chance to look at the car yet because they're a little short handed" I was livid. Why am I making an appointment if my car is just going to sit around for 2 days without being looked at??? And could no one call to tell me that?? They're closed today so I told them to not do anything to it at all and I'll be there Friday to pick it up. Taking it to another Audi across town. Oh yea, and they're charging me $40/day for my allroad loaner.


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Wait, they are charging you for your loaner - find another dealer! At least around here, I have never paid for a loaner ever - I know the odd dealer will charge if you didn't buy the car from them, but most here at least give you a loaner for free assuming they will make it up by juicing you on the repairs!

I would definitely be refusing to pay for a loaner for the days they were not actually working on the car since that is the whole point of the appointment and the loaner, otherwise you could be driving your own car for free since it isn't un drivable until they actual had time to work on it!

[zachzdmme]

Wait, they are charging you for your loaner - find another dealer! At least around here, I have never paid for a loaner ever - I know the odd dealer will charge if you didn't buy the car from them, but most here at least give you a loaner for free assuming they will make it up by juicing you on the repairs!

I would definitely be refusing to pay for a loaner for the days they were not actually working on the car since that is the whole point of the appointment and the loaner, otherwise you could be driving your own car for free since it isn't un drivable until they actual had time to work on it!

Service advisor called me this morning as I was about to leave to go pick up the car. He said that my car DOES need a new mechatronics and he also stated the unit was making a weird noise by the axle?? I've never noticed. They're apparently not charging me for the loaner (better not).

He said he'd get back with me today or Monday to see what audi says. The part was already replaced on the car around 37K miles and now I'm at 87K. Is there anything I can do to enhance my chances of getting audi to cover the repairs out of warranty?


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[zachzdmme]

Yeah... going in for my 75K service soon as I have had these same 1-2 and 2-1 shift symptoms. especially on hot days in traffic. but no malfunction light, yet.

the one other thing I noticed over the last 5K miles is an increasing small low pitched howl while driving at low to moderate speeds (nothing the radio can't fix? lol). hoping for the best here, but know the inevitable is inevitable. looking to hear how this all works out for you...

Your low pitched "howl" cowl coming from your car may be the same noise that my tech said was coming from near my axle caused by the bad mechatronics unit.


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[mgaman]

Service advisor called me this morning as I was about to leave to go pick up the car. He said that my car DOES need a new mechatronics and he also stated the unit was making a weird noise by the axle?? I've never noticed. They're apparently not charging me for the loaner (better not).

He said he'd get back with me today or Monday to see what audi says. The part was already replaced on the car around 37K miles and now I'm at 87K. Is there anything I can do to enhance my chances of getting audi to cover the repairs out of warranty?


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If the unit was already replaced once and is failing again 50k miles later I'd bring that up as a reason for it to be covered.

[zachzdmme]

If the unit was already replaced once and is failing again 50k miles later I'd bring that up as a reason for it to be covered.

That's what I said to the tech but he kept saying "I'll get with audi, I'll get with audi" so it's in his hands now I guess...


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[if6ws9]

Service advisor called me this morning as I was about to leave to go pick up the car. He said that my car DOES need a new mechatronics and he also stated the unit was making a weird noise by the axle?? I've never noticed. They're apparently not charging me for the loaner (better not).

He said he'd get back with me today or Monday to see what audi says. The part was already replaced on the car around 37K miles and now I'm at 87K. Is there anything I can do to enhance my chances of getting audi to cover the repairs out of warranty?

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What are they going to charge to replace the mechatronic unit?

[zachzdmme]

What are they going to charge to replace the mechatronic unit?

No word on that yet, waiting to hear back and see what Audi's move is. Honestly, unless Audi is covering it, I'm already prepared to trade it in if Audi says no. Not sure if I'm scarred from this and want to hold off on another Audi and go the STI route or what... I've only had my S4 since March / 16K miles.

[if6ws9]

No word on that yet, waiting to hear back and see what Audi's move is. Honestly, unless Audi is covering it, I'm already prepared to trade it in if Audi says no. Not sure if I'm scarred from this and want to hold off on another Audi and go the STI route or what... I've only had my S4 since March / 16K miles.
That's a tough spot to be in, I understand what you're going through. I recently traded my '09 A4 in for a '14 A5 because the A4 had a progressively worsening oil consumption issue. I wanted to keep the A4 because I'd spent about $7k modding it but I knew it was only a matter of time. About two weeks after the dealership re-sold my A4, the engine seized so I got out of it just in time. The dealership put a new engine in the A4 so the buyer made out but with the performance mods that I had done, they never would have given me a free engine.

I didn't tell everyone at the dealership but I did mention to the sales person that the A4 had a consumption issue; I wanted to mention it to at least one person to ease my conscience. The service department checked the car out and gave it a good bill of health but the service department was wrong! Evidently and unknown to me, the car had another problem which the service department missed; the transmission seal on my A4 was leaking. The new buyer didn't have to spend a dime for the repairs.

About a year ago the A4 wouldn't shift in manual mode, the warning light indicated that I could continue driving. I brought the car into the dealership and they replaced some kind of module (I can't recall what its called). Even though the replacement would have been covered under the CPO warrantee and I didn't have a TD1, the service manager knew it I had a stage 2 tune and charged me over $600. There's a risk in modding and sometimes the best option is to get another car.

[zachzdmme]

That's a tough spot to be in, I understand what you're going through. I recently traded my '09 A4 in for a '14 A5 because the A4 had a progressively worsening oil consumption issue. I wanted to keep the A4 because I'd spent about $7k modding it but I knew it was only a matter of time. About two weeks after the dealership re-sold my A4, the engine seized so I got out of it just in time. The dealership put a new engine in the A4 so the buyer made out but with the performance mods that I had done, they never would have given me a free engine.

I didn't tell everyone at the dealership but I did mention to the sales person that the A4 had a consumption issue; I wanted to mention it to at least one person to ease my conscience. The service department checked the car out and gave it a good bill of health but the service department was wrong! Evidently and unknown to me, the car had another problem which the service department missed; the transmission seal on my A4 was leaking. The new buyer didn't have to spend a dime for the repairs.

About a year ago the A4 wouldn't shift in manual mode, the warning light indicated that I could continue driving. I brought the car into the dealership and they replaced some kind of module (I can't recall what its called). Even though the replacement would have been covered under the CPO warrantee and I didn't have a TD1, the service manager knew it I had a stage 2 tune and charged me over $600. There's a risk in modding and sometimes the best option is to get another car.

Unfortunately, I never got the chance to get to the modding stage. The car has an intake on it but other than that (as far as my knowledge) the car has always been stock.

Dozens of people seem to be saying Audi replaced their mechatronics out of warranty and this will be my car's second one under 100K miles... I can't see Audi completely doing nothing to remedy the situation but I'm also not them so I'm just keeping my fingers crossed. [emoji24]


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[zachzdmme]

I was making plans to purchase a B8.5 or 13 A5 Manual next year but this situation has definitely derailed those plans.


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[levigarrett]

That's a tough spot to be in, I understand what you're going through. I recently traded my '09 A4 in for a '14 A5 because the A4 had a progressively worsening oil consumption issue. I wanted to keep the A4 because I'd spent about $7k modding it but I knew it was only a matter of time. About two weeks after the dealership re-sold my A4, the engine seized so I got out of it just in time. The dealership put a new engine in the A4 so the buyer made out but with the performance mods that I had done, they never would have given me a free engine.

I didn't tell everyone at the dealership but I did mention to the sales person that the A4 had a consumption issue; I wanted to mention it to at least one person to ease my conscience. The service department checked the car out and gave it a good bill of health but the service department was wrong! Evidently and unknown to me, the car had another problem which the service department missed; the transmission seal on my A4 was leaking. The new buyer didn't have to spend a dime for the repairs.

About a year ago the A4 wouldn't shift in manual mode, the warning light indicated that I could continue driving. I brought the car into the dealership and they replaced some kind of module (I can't recall what its called). Even though the replacement would have been covered under the CPO warrantee and I didn't have a TD1, the service manager knew it I had a stage 2 tune and charged me over $600. There's a risk in modding and sometimes the best option is to get another car.

It's really odd how this stuff works out. My 06 A4 was supposed to have all kinds of oil and CVT problems but I drove the car for 98,000 generally worry free miles. It needed a few repairs here and there but overall, it was a great car. I have a Ducati and they can be somewhat similar. Same model, same year, different bike long term. Some of us get lucky and some get it shoved up their ass. Fingers crossed for the OP that this gets fixed by Audi...

[will13k7]

OP, just wondering:

- When you get to a stop sign, do you always come to a complete stop for about 1-2 seconds so the DSG shifts into 1st before you start moving again to avoid that jerky start it does?

- Do you sit in heavy stop and go traffic for 30 minutes or more on average and feel the DSG get rougher over time (even when your first and second DSG was newish?)

- Do you often drive your car hard?

I'm just wondering if this is a pure luck thing or related to driving styles.

My car will be out of warranty for a couple of years before I get to 50K miles, its going to be painful to drop 10-13K to replace the DSG if it fails. I kind wish I didn't go mod crazy since it would have be easier to dump the car if the DSG goes, now its a tough decision.

[riegeraudi]

OP, just wondering:

- When you get to a stop sign, do you always come to a complete stop for about 1-2 seconds so the DSG shifts into 1st before you start moving again to avoid that jerky start it does?

- Do you sit in heavy stop and go traffic for 30 minutes or more on average and feel the DSG get rougher over time (even when your first and second DSG was newish?)

- Do you often drive your car hard?

I'm just wondering if this is a pure luck thing or related to driving styles.

My car will be out of warranty for a couple of years before I get to 50K miles, its going to be painful to drop 10-13K to replace the DSG if it fails. I kind wish I didn't go mod crazy since it would have be easier to dump the car if the DSG goes, now its a tough decision.

From what I understand is if you are more in stop and go traffic you are more likely to have the DSG fail on you due to overheating of the transmission and also you are constantly shifting in to 1+2 and 2-1. I notice my transmission a lot louder if I am stuck in traffic for 1+ hours.

[zachzdmme]

OP, just wondering:

- When you get to a stop sign, do you always come to a complete stop for about 1-2 seconds so the DSG shifts into 1st before you start moving again to avoid that jerky start it does?

- Do you sit in heavy stop and go traffic for 30 minutes or more on average and feel the DSG get rougher over time (even when your first and second DSG was newish?)

- Do you often drive your car hard?

I'm just wondering if this is a pure luck thing or related to driving styles.

My car will be out of warranty for a couple of years before I get to 50K miles, its going to be painful to drop 10-13K to replace the DSG if it fails. I kind wish I didn't go mod crazy since it would have be easier to dump the car if the DSG goes, now its a tough decision.

--To avoid the jerkiness I either drive with the car dynamic or completely stop. There is only 1 stop sign on my daily route so I never usually notice the clunk until going through a neighborhood. Especially block to block.

--I used to sit in traffic and changed my route due to the misbehaving DSG so I didn't have to deal with the clunkiness and overheat the car because many forum posts seem to suggest a correlation between heat and traffic. But when I did sit in traffic it was harsh especially on 2-1, 1-2 shifts where it almost seems like the car was confused so it was hesitant on providing throttle when I hovered between those gears... If that makes sense? I wouldn't say it got rougher over time but once it started happened it wouldn't stop that day.

I did not own the car when the mechantronics unit was replaced the first time around so I'm not sure on that.

--I don't think I drive rough I accelerate / decelerate in M mode aggressively sometimes when I'm "playing" on the interstate through traffic but other than that not really. (Atlanta road are too brutal through town).


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[bombdiggity]

If it is clunking or jerking at all take it in now. It will save you money in the long run if they can't pinpoint the failure because you can blame audi and insist they cover it. Mine went out randomly. No aggressive driving or heavy traffic. It just freaking died driving 70 mph in cool weather. On a random day I was doing some heavy stop and go traffic related errands, I stopped in at the bank. Put my car in park and it made some god awful clunking noise that I had never heard it make . Two weeks later the mech fully died.


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[LINDW4LL]

I was making plans to purchase a B8.5 or 13 A5 Manual next year but this situation has definitely derailed those plans.


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Why? How is this relevant if you were planning to buy a manual? Stick to your plan, buy a 6MT.

[tins5]

I agree, get a manual! I got rid of my DSG B8 for fear of this problem.. And I ended up with an CPO B8.5 S4 6MT. Very pleased with my choice so far.

Keep us posted on the bill (even if they do cover it). I've always read that it would cost the amount of a whole new transmission (10-12k) but last time I spoke to my dealer about it, they showed me a bill from another customer where the mechatronics was replaced for about $2700-3000. I couldn't believe it based on my research.. But did find that much more "reasonable", if you can ever think of it that way

[zachzdmme]

I agree, get a manual! I got rid of my DSG B8 for fear of this problem.. And I ended up with an CPO B8.5 S4 6MT. Very pleased with my choice so far.

Keep us posted on the bill (even if they do cover it). I've always read that it would cost the amount of a whole new transmission (10-12k) but last time I spoke to my dealer about it, they showed me a bill from another customer where the mechatronics was replaced for about $2700-3000. I couldn't believe it based on my research.. But did find that much more "reasonable", if you can ever think of it that way

It's a $3-$4K repair just depending on where you get it done.


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[Topgun008]

Just chiming in here..

I have a 2010 and my mech failed at about 30k miles. Car has 37k now and is definitely running smoother than before.

It was out of warranty when replaced, but i still got the the dealer to cover it.

Best of luck

[zachzdmme]

So Audi only wants to pay for half of the mechatronics unit... Is this final? Once they give you an amount that's it or is this negotiable?


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[Mr.Tan]

id try and fight them. No reason the mech. unit should have gone bad TWICE in such a short amount of time... There are people who have 100k miles that never replaced it once.

[B8 S4]

Im possibly buying a 2012 this weekend. Has anyone heard of any mech problems on a 2012? March 2012 delivery date not sure of build date

[cspcrx]

The 10s and 11s seem to have more. That is why I picked up a 12. But even some 12s have, just doesn't seem to be as common. I believe the worst year was the 2010s.

[B8 S4]

Yup hoping the 2012 I want wont get it... im skipping out on some better color cars just to get a 2012

[zachzdmme]

id try and fight them. No reason the mech. unit should have gone bad TWICE in such a short amount of time... There are people who have 100k miles that never replaced it once.

I plan on fighting them but I feel like it's a mute battle almost. I don't really have a leg to stand on with the car being out of warranty, faulty equipment or not.


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[Johnnycash]

So Audi only wants to pay for half of the mechatronics unit... Is this final? Once they give you an amount that's it or is this negotiable?


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thats a decent place for them to start, and better than nothing.

[03a4sport]

All I was able to get from Audi on my mech replacement was 20% off my final bill. Ended up being about a $4k bill, so I walked out paying $3200. AOA didn't do a damn thing for me. The dealer is the one that has to submit the warranty request to AOA for coverage. I didn't buy the car from the dealer, never had any service at the dealer, and they still offered something to me.

I was at abotu 62k miles when I had my issue. Got them to do the software update for the trans along with putting in a trans filter at the same time. I haven't had any issues since.

[RING IT OUT]

Hope I'm not hurting myself by stating that I have a 2010 with 104k miles and stage 2...with no tranny issues at all. Weird that your vehicle has had two failures. I suspect that this might be like BMW's transmission on the X5 4.4 E53 chassis...those things were dropping like flies at mileage under 100k according to Xoutpost. I've got 155k miles on my e53 x5 without a single issue. If the Audi DSG is problematic...it's likely going to show up sooner than later or maybe just a luck of the draw?!

FYI, I spoke with our service dept about the mech issues reported here...they looked at me like I had two heads. I don't think this is as widespread as it might appear. Sure, there are a number of people on the forums that have issues...but the masses evidently aren't experiencing this. I'd be wary of a vehicle that has had any noted history of mech work or faulty shifting...no matter how low the miles are on the vehicle. I'd also keep up with the DSG service intervals and maybe service more frequently than Audi recommends...especially if you're using the vehicle daily in heavy stop and go traffic. Kind of the same principal with oil changes?!

[wwhan]

......FYI, I spoke with our service dept about the mech issues reported here...they looked at me like I had two heads. I don't think this is as widespread as it might appear. Sure, there are a number of people on the forums that have issues...but the masses evidently aren't experiencing this.........

Dealership service departments typically do that, even Mercedes dealers do it - plausible deniability. (http://en.wikipedia.org/wiki/Plausible_deniability), like the CIA.

Go ask them about the SC heat exchanger failures or thermostat failures or sport differential leaks.

[OhSoCal]

Dealership service departments typically do that, even Mercedes dealers do it - plausible deniability. (http://en.wikipedia.org/wiki/Plausible_deniability), like the CIA.

Go ask them about the SC heat exchanger failures or thermostat failures or sport differential leaks.

When I had my car in for regular service, I asked them about it too....they had no idea what I was talking about and this was a friend who works there. He said he's aware of an issue in the A4's auto trans but didn't know anything about DSG Mechatronics. Said they've replaced one he's known of and he's been there for 7 years. So who knows what the truth is but I just wanted to chime in that my dealer also didn't know or think it was a common issue.
They double checked the history of my car and found no issues reported and said when the 50k service was done, there was an upgrade in the lubrication used. Maybe preventative? I don't know.....

[RING IT OUT]

Dealership service departments typically do that, even Mercedes dealers do it - plausible deniability. (http://en.wikipedia.org/wiki/Plausible_deniability), like the CIA.

Go ask them about the SC heat exchanger failures or thermostat failures or sport differential leaks.


wwhan...I know. But, I work with these guys. Have talked to the tech's...it's overstated...at least in my neck of the woods! They'd have no reason to tell me to go for the 2010 S4 that I bit on...and yes, I purchased through a private owner, not our dealership. FWIW, I get my Audi serviced for pennies on the dollar...so, no money to be made off of me for service.
As for the SC heat exchangers and thermo failures...they disclosed immediately. My car doesn't have sport diff, but knew about that issue as well. I work with some good guys. Not perfect, but not withholding info to hang me with a massive repair.

[Thumper3]

I don't really have a leg to stand on with the car being out of warranty, faulty equipment or not.


Best post so far in this thread.

They offered to pay half the price of the part on something they had no need to do that on........take it.

It's amazing how many people don't understand what a warranty is, or what it means when it is OVER. If the part is truely defective there would be A) a recall which trancends warranty or B) a class action. If the issue is not widespread, then it's called the joys of owning a car out of warranty.......it sucks when this happens....but it does happen, life sucks.

[derek.kritz]

I just bought a 2010 myself about 3 months ago. It only had 39k on it and one Audi care left. I took it to my local dealer to see a little of the history of the car. The car fax was clean when I bought it. I actually wanted to find out if the DSG fluid was ever changed. They told me that the mechtronics was replaced about 5k ago. I guess that it's a good thing. Maybe it won't break again maybe it will. If it does, I prob got a pretty good shot of it getting covered. Quick question though. I'm about to get the giac transmission software. If it shits the bed after the flash, obviously it won't be covered, but can I flash it back to stock before I take it in if it fails? Can they detect if it was flashed even I get it back to stock before I take it in to the dealer? Car f***ing rocks btw!!!! And I love the dsg. Had it in my mk6 as well.


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[chaos2984]

Best post so far in this thread.

They offered to pay half the price of the part on something they had no need to do that on........take it.

It's amazing how many people don't understand what a warranty is, or what it means when it is OVER. If the part is truely defective there would be A) a recall which trancends warranty or B) a class action. If the issue is not widespread, then it's called the joys of owning a car out of warranty.......it sucks when this happens....but it does happen, life sucks.

Yes

Look at it this way they could of done nothing and not helped you out at all and your stuck. I would just do it hold onto your receipt and maybe something happens down the road like a recall or special policy and you can get your money back. Look at it this way they are trying to help you. When I worked for Mitsu they tried to help a customer with their elcipse and the crank walk issue and they wanted to split it 50/50 and the cust said no and took them to court and won and mitsu had to pay for the whole repair. So now Mitsu does not help you after your out of warranty period unless its special coverage policies.

[IanCH]

Many people will talk on this forum like a DSG problem is guaranteed in a 10 or 11, but here i am sitting at 93k without a problem other than things which I am told can be solved by the 24as update but I haven't had time to head to the dealer nearby (also they are a bunch of twats at that service department)

[zachzdmme]

So my case is still open with Audi. I went today to speak with the service manager and I am extremely dissatisfied with Audi right now. He was extremely dismissive of all my concerns and (mind you I live in Atlanta) said that NOONE in his service department has "ever done a repair like this" or had an S4 come in with this issue... so now the issue has become that the dealership doesn't know how to continue with my car and they also don't know if this will even fix the issue???? The conversation I had with the service manager today has convinced me that unless Audi covers this repair 100% I'm trading my car in the first chance I get. They've had the car a week now but can't get the fault to return again. Oh yea, my service manager was kind enough to inform me that "These german cars get expensive to maintain once they get high mileage" as if I didn't already know that...

[Mr.Tan]

It's amazing how many people don't understand what a warranty is, or what it means when it is OVER. If the part is truely defective there would be A) a recall which trancends warranty or B) a class action. If the issue is not widespread, then it's called the joys of owning a car out of warranty.......it sucks when this happens....but it does happen, life sucks.


i mean i do know full well what a warranty is...but in the past I was able to have VW cover a part on my '01 gti that failed and was out of warranty (this was probably back in '06 time frame). The dealership got it covered for me and all was well.


i'm just saying, its worth a try to get it covered ragardless of the situation. Suppose they will cover it if he is persistant enough?

[Kyb8s4]

50% is a pretty good offer regardless, but if your haven't already.... Tell your advisor at AOA that you are not satisfied with the offer and you'd like to escalate the claim. It will be forwarded to a manager. Restate your issue and chances are they will come back with a better offer.

Good luck. I hate to see anyone else going through this. Mine took 6 weeks of negotiations and still turned out poorly in my opinion.

[whts4]

I have a 2012 which I bought used w/14000 mi last Dec. Shortly after purchasing the car noticed the shifts seemed to "flair" (their term not mine) and didn't have a tight crisp shift. The local dealer (I didn't buy it from them) was great. They talked w/AOA and jumped thru all of the hoops that AOA asked of them. Finally the tech told AOA that he recommended replacing the complete transmission...which they did under warranty. When this first came up I got the same response from the techs..."we haven't seen mech issues, only had 1 trans issue" at this dealer. Did some further research and so did the mechanic and he said that after discussing this issue w/other Audi techs around the US he claimed that the failure is most commonly occurring in high ambient temp locations/situations (my car came from Miami) and in particular, cars driven in stop and go traffic in hot climates. He said it is also aggravated by drivers that don't understand/unfamiliar that it is NOT a torque converter transmission and use a light pressure on the accelerator to "creep" along or worse holding the accelerator (when the car is stopped) to sustain their position....basically continuously slipping the clutch. Don't know if this accurate but it seems logical. The mechanic also said that cars that are driven very hard, once again in situations that cause higher trans temps, can also show the same symptoms due to overheating the mech unit/fluids.

I'm sure that there is a wide range of differing situations that have/can cause a mech issue but it seems to "boil" down to excessive heating of the trans/fluids. Some 2012 and 2013s have experienced the same issue but FAR less than the 2010/2011s

[CaptSlow]

I have a 2012 which I bought used w/14000 mi last Dec. Shortly after purchasing the car noticed the shifts seemed to "flair" (their term not mine) and didn't have a tight crisp shift. The local dealer (I didn't buy it from them) was great. They talked w/AOA and jumped thru all of the hoops that AOA asked of them. Finally the tech told AOA that he recommended replacing the complete transmission...which they did under warranty. When this first came up I got the same response from the techs..."we haven't seen mech issues, only had 1 trans issue" at this dealer. Did some further research and so did the mechanic and he said that after discussing this issue w/other Audi techs around the US he claimed that the failure is most commonly occurring in high ambient temp locations/situations (my car came from Miami) and in particular, cars driven in stop and go traffic in hot climates. He said it is also aggravated by drivers that don't understand/unfamiliar that it is NOT a torque converter transmission and use a light pressure on the accelerator to "creep" along or worse holding the accelerator (when the car is stopped) to sustain their position....basically continuously slipping the clutch. Don't know if this accurate but it seems logical. The mechanic also said that cars that are driven very hard, once again in situations that cause higher trans temps, can also show the same symptoms due to overheating the mech unit/fluids.

I'm sure that there is a wide range of differing situations that have/can cause a mech issue but it seems to "boil" down to excessive heating of the trans/fluids. Some 2012 and 2013s have experienced the same issue but FAR less than the 2010/2011s

It's kind of ridiculous when you think about it. When people buy Audi S4's, they WILL DRIVE IT HARD. It's a shame that this could be one of the reasons.

[Sundowner]

Did some further research and so did the mechanic and he said that after discussing this issue w/other Audi techs around the US he claimed that the failure is most commonly occurring in high ambient temp locations/situations (my car came from Miami) and in particular, cars driven in stop and go traffic in hot climates. He said it is also aggravated by drivers that don't understand/unfamiliar that it is NOT a torque converter transmission and use a light pressure on the accelerator to "creep" along or worse holding the accelerator (when the car is stopped) to sustain their position....basically continuously slipping the clutch.

I think my response to anyone saying this would be an enormous sloppy wet "go fuck yourself and take your shitilly designed car back"

It's not a race car, it's a luxury sports sedan for daily driven usage.
If it can't handle duty in traffic, it's fucking worthless.

[zachzdmme]

Service manager called and spoke to an Audi engineer that says to replace the mech unit or replace the transmission. Mech unit bill would be around $2700 for my share and around $10000 for the transmission repair.


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[zachzdmme]

50% is a pretty good offer regardless, but if your haven't already.... Tell your advisor at AOA that you are not satisfied with the offer and you'd like to escalate the claim. It will be forwarded to a manager. Restate your issue and chances are they will come back with a better offer.

Good luck. I hate to see anyone else going through this. Mine took 6 weeks of negotiations and still turned out poorly in my opinion.

My claim is currently being escalated. What's the best way to negotiate with them? They're currently only wanting to pay for half the part. Leaving me with a bill around 2700.


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[03a4sport]

My claim is currently being escalated. What's the best way to negotiate with them? They're currently only wanting to pay for half the part. Leaving me with a bill around 2700.


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That's better than what most have gotten not under warranty.

[zachzdmme]

That's better than what most have gotten not under warranty.

I know.


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[bombdiggity]

My claim is currently being escalated. What's the best way to negotiate with them? They're currently only wanting to pay for half the part. Leaving me with a bill around 2700.


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Site the fact that they have covered this before on cars that were out of warranty and why not yours. Your dealer doesn't cover the cost Audi does. They should back their motto "truth in engineering ".


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[Kyb8s4]

My claim is currently being escalated. What's the best way to negotiate with them? They're currently only wanting to pay for half the part. Leaving me with a bill around 2700.


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I would keep harping on the fact that it's already been replaced once.

BTW- How much of the full tranny replacement are they willing to pay? Mine ended up being $7500 after assistance.

[zachzdmme]

I would keep harping on the fact that it's already been replaced once.

BTW- How much of the full tranny replacement are they willing to pay? Mine ended up being $7500 after assistance.

I'm not sure how much they're willing to pay they just said my end of the bill would be around 10000 for a full transmission.


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[zachzdmme]

Well guys I got my car back about two weeks ago and have driven over 500 miles since I opted to not repair the mechatronics unit or transmission. I still have plans to get rid of the car but have not received the DSG light again.... Thoughts on this?


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[jazza08]

Just a post that may help anyone with a clunky dsg.

Use vagcom and reset the adaptive settings on the gearbox. makes a huge difference. Almost like a clutch bite point find.

[skiptowncat]

Just a post that may help anyone with a clunky dsg.

Use vagcom and reset the adaptive settings on the gearbox. makes a huge difference. Almost like a clutch bite point find.

How?
I haven't been able to find a guide anywhere.

[peekaBu]

condolences for your situation. But if the light doesn't appear anymore, you don't have the worried state of mind that the car will suddenly fail?

From a neutral standpoint, I would try to negotiate the price a bit lower and just have it replaced if you're sure that you're goig to keep the car.