Feeling deceived and disappointed with Audi CPO..

[tarunck]

Hi guys,

I want to share my experience with 2013 Audi S6 CPO. Back in July 2014 I drove 1200miles(2 way) to Maryland Rockville Audi to get a CPO Audi S6 with 8200 miles on it. This has been my dream car from a very long time. The carfax report is clean and the sales supervisor said that the car is in excellent condition and shared few pics of the car. After closely looking at them my wife and I found that the front passenger seat is discolored(yellow) and when asked he agreed that it is. I didnt understand then what he meant by excellent condition. He promised to get it detailed to get rid of the stains on the seat. The car definetely is not as he described. It has few paint chips and lots of swirls on it(the previous owner might have used a brush instead of a cloth to clean the car I guess). I thought I could get it detailed and get back to factory shine. I traded my 09 A4 and took the S6 and drove back home.
From Day 1, I hear a lot of rattling sounds from the rear seats and the trim on either side of the C pillar(inside). I took it to a dealership in michigan and they couldn't fix it. Took it up with AoA and they couldn't help too. The mileage then was around 10-11k. Finally I couldn't get them fixed and waited for my 15k service to get it done at a different dealership hoping they would fix it.
I dropped of my car yesterday at the dealership and when I told about the rattling sounds the service advisor doubted that the car might be involved in an accident. To my shock[:(] he confirmed that in the evening and told that there is body work done on the rear quarter and the interior trim isn't fixed properly. Since the car is now out of 12k mile rattling warranty he said they can't get it done free.
I am totally shattered. This is my third Audi and I always trusted their CPO program. If the service advisor could find out in an hour that the car is involved in an accident doesn't the dealership already know about it with their 300+ point CPO inspection(if they really did it though)? The dealership totally deceived me and I immedialtey took it up with AoA. The response from them is even more sick. The AoA guy said that they can't help me and I have to deal with the dealership who is 600 miles away from my place. Thats all. He said AoA doesn't have authority over dealerships and they can't help me in this regards.[headbang] Then why the hell do they have to advertise CPO as if they back that? The CPO checklist given to me clearly tells that that the interior trim meets audi requirements? I doubt what those requirements are. If the trim isn't fixed properly or if the car is involved in accident does that still mean that it passes Audi requirements?

I am totally shattered with their response and with this whole experience. I can't enjoy my drive anymore. I dont see any advantage with CPO and I recommend you guys to be very careful and probably take a known mechanic with you when shopping for CPO cars. If AoA couldn't help their customers then whom should we reach out to?

I reached out to the rockville audi dealership about this and waiting for their response. At this point the only thing I can expect is that Rockville Audi take care of the charges incurred in fixing the trim by the Audi service here in Michigan.

Again beware guys CPO doesn't mean that the car is not involved in the accident and also doesn't mean that the 300+ point inspection is true.

[Waaazooo]

Did you reach out to Audi of Rockville??


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[mtbrider]

As a local guy to Audi of Rockville it seems the general consensus here is that they are not the best dealership. I'd await to see what remedy they have but in the meantime would not hesitate to get in contact with HQ and find a contact of some of the higher ups (I'm sure some of the members here have their contact). Form what I have read talking to the first person at AoA really never gets anywhere but if you get in touch with the right person everything can change. Best of luck getting it resolved.

[Xtek]

When you have these issues dealerships are never the way to go.

Speak with someone high up at AoA, keep asking for someone's boss until you get someone who will do something about it.

To be fair, the salesman probably didn't know as he was going off what was on a sheet of paper, I wouldn't blame him. Its the dealership's fault at this point. I would point that out to AoA and ask that all you want is for some of those things to be fixed, that's it. CPO will still cover powertrain issues and things of the like.

[tarunck]

Did you reach out to Audi of Rockville??


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Yes I did reach out to them and waiting for their reply.


When you have these issues dealerships are never the way to go.

Speak with someone high up at AoA, keep asking for someone's boss until you get someone who will do something about it.

To be fair, the salesman probably didn't know as he was going off what was on a sheet of paper, I wouldn't blame him. Its the dealership's fault at this point. I would point that out to AoA and ask that all you want is for some of those things to be fixed, that's it. CPO will still cover powertrain issues and things of the like.

Asked the guy whom I spoke with in AoA if I can speak to his boss or someone above him who can help me out. He said he is the guy who takes cares of these things and there is none other. I understood he is lying and started talking to an other person. But unfortunately she is on vacation till 28th. Hopefully I should get a reply from her on Monday(29). I am ok with the power train warranty but its so embarrassing when I take my friends in the car and it starts rattling. The level of comfort is a lot degraded with those annoying sounds through out.

[tarunck]

As a local guy to Audi of Rockville it seems the general consensus here is that they are not the best dealership. I'd await to see what remedy they have but in the meantime would not hesitate to get in contact with HQ and find a contact of some of the higher ups (I'm sure some of the members here have their contact). Form what I have read talking to the first person at AoA really never gets anywhere but if you get in touch with the right person everything can change. Best of luck getting it resolved.

Thank you I wil try to get hold of a much higher person in AoA.
The purchase experience is definitely not as good as other dealerships that I've dealt with before(for my A4 and S4) in NY and MI. I had to contact them multiple times(for about 1.5 months) over phone and email to get set of Audi mats as promised by them and finance related docs. Its very annoying.

[Xtek]

Yes I did reach out to them and waiting for their reply.



Asked the guy whom I spoke with in AoA if I can speak to his boss or someone above him who can help me out. He said he is the guy who takes cares of these things and there is none other. I understood he is lying and started talking to an other person. But unfortunately she is on vacation till 28th. Hopefully I should get a reply from her on Monday(29). I am ok with the power train warranty but its so embarrassing when I take my friends in the car and it starts rattling. The level of comfort is a lot degraded with those annoying sounds through out.

Let AoA know exactly what you just said.

[tarunck]

Let AoA know exactly what you just said.

I did exactly mention the same. No luck so far.
BTW mine is the same color as yours with lunar silver seats. I've seen the car pics you posted near Rainier.. She looked gorgeous:) keep it up.

[Xtek]

I did exactly mention the same. No luck so far.
BTW mine is the same color as yours with lunar silver seats. I've seen the car pics you posted near Rainier.. She looked gorgeous:) keep it up.

Thanks!

Nice! Such a great color in the sun. I originally ordered mine with the silver seats, was worried about keeping them clean.

I hope AoA helps you get this figured out, I have some rattling near my c pillar as well, I think that might just be a C7 issue as my C7 A6 had the same issue.

[tarunck]

I just got contacted by the Rockville audi sales guy with whom I dealt while purchasing the car. I told him the story and he said that the complaint reached his manager who is on vacation and he will get back to me as soon as he is back.
He said he is not aware of the accident and will do what they can do to resolve this.

[bobamoo]

I may be wrong but I believe that a car that CarFax certifies as clean also is backed by CarFax. Apparently the body work must have been done "under the table ". I would also contact them to let them know that a car they verified as clean has indeed been in an accident. Especially if the dealer is giving you the CarFax report. Hope you get it resolved.


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[Brooklyn]

Sounds like they are at least looking into it, but not sure what they can do to help you at the end of the day, short of taking the car back. I've had two CPO Audis (a B6 A4 and a C7 A6) and based on my experiences wouldn't hesitate to get another one. In fact, my top priority now is a CPO S6.

[Carl Weathers]

As far as the accident, the salesperson may not have had knowledge. The seats being discolored, however, he should have informed you before you made the trip out. I recently flew out to Vegas and was promised the vehicle I was interested in was blemish free. Of course I get there and immediately find several. Luckily for me, nothing was severe enough to dissuade my purchase, but it is still disheartening that these guys withhold information for the sake of making a sale even to people traveling halfway across the country. Hope your situation is resolved.

[agent47]

I may be wrong but I believe that a car that CarFax certifies as clean also is backed by CarFax. Apparently the body work must have been done "under the table ". I would also contact them to let them know that a car they verified as clean has indeed been in an accident. Especially if the dealer is giving you the CarFax report. Hope you get it resolved.


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Not sure what under the table would mean here brother. Because I have been told by multiple insurance companies that it depends on the body shop if they report it to carfax. My A4 had the front bumper replaced along with the intercooler. Even though I disclosed it myself when trading it in, it was nowhere on the carfax . Work was done at an Audi authorized shop.


Sounds like they are at least looking into it, but not sure what they can do to help you at the end of the day, short of taking the car back. I've had two CPO Audis (a B6 A4 and a C7 A6) and based on my experiences wouldn't hesitate to get another one. In fact, my top priority now is a CPO S6.
+1 on that.

[NPKR]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.

[VeryBadman]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.

+1 I would put pressure on either the dealership or AoA to buy your car back. CPO car is Certified Pre Own not Collided Pre Own.


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[audispeed]

I am pretty sure accident damaged cars can't be cpo. However, I imagine most dealers only look at a carfax and don't look that hard at the car itself. If it doesn't show up, they certify and sell it. On the other hand, I know my dealer does a paint measurement on all body panels. They have done it on every car I have traded in.

[turbonator S6]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified

http://www.consumerreports.org/cro/news/2014/06/fraud-for-certified-pre-owned-cars-could-be-on-the-rise/index.htm

[Thumper3]

Not sure what under the table would mean here brother. Because I have been told by multiple insurance companies that it depends on the body shop if they report it to carfax. .

Everyone gets way to hyped about Carfax. I get it, they have great advertising and have worked hard to make themselves a household name while not being totally forthcoming with what they actually do.

People need to stop thinking of carfax as some kind of security blanket.

Carfax was started and should still primarily be used to make sure you aren't buying a salvaged car pretending to be unscathed. People used to buy majorly wrecked cars, flood cars, ect at auctions cheap....beat out some dents, weld over frame cracks, ect and then make them look good and sell them for full price.

Those are sales Carfax is great at although people can still "clean" a title in some cases it is a bunch harder.

Carfax does NOT report every fender bender or accident a car experiences. Even ISO which an insurance bureau reporting database doesn't have every CLAIM on every car, and Carfax doesn't link into ISO, they link into DMV events. Some states have requirements for shops that do certain repairs (frames, certain structures, suspension, ect) report them to the state and the title is tagged as whatever bureaucratic name they voted on........but not every state does that or is even the same.

All that said, I agree with OP that if AoA isn't going to stand by their CPO then what the heck is the point?? Sure you get an extended factory warranty, but it should also come with some REAL peace of mind. Otherwise it's just a worthless label.

[agent47]

I always thought that a CPO car, by definition, can't have been involved in a MVA and require body work. I wouldn't take this lying down. Look into their internal policies and criteria for CPO cars first and confront dealership and AoA with it. If you don't get anywhere I would at least talk to an atty....sounds like fraud in the inducement. The dealership either knew or should have known the car had damage and body work prior to CPO sale, carfax or not. This car probably never should have been sold cpo. Have them give you your money back.


I am pretty sure accident damaged cars can't be cpo. However, I imagine most dealers only look at a carfax and don't look that hard at the car itself. If it doesn't show up, they certify and sell it. On the other hand, I know my dealer does a paint measurement on all body panels. They have done it on every car I have traded in.
Another one from a dealership- minor body work can still be cpo'd- small dings or scratches. Car cant have any major repairs/replacements. Also, a lot of dealers just do CPO for namesake like a lot of members said. We should dig deeper before closing the deal. My insurance agent went so far to tell me that cpo's are only concerned with powertrain, flood damage (anything major) to which I say BS. Good and honest dealers are not that easy to find. But you can always talk to the higher managment at AoA - I can get you their emails. Let me know!

[PB4UGO]

I'm not surprised, too much here. I purchased 2x A4's from Jim Ellis Audi in Atlanta, both CPO'd, both were involved in a crash. Heck, the first A4 had the receipt in the glove box from the body shop! Dealers do the best job the can to certify/CPO vehicles, and usually it's just the CarFax check. Most will do the inspection! Seems that your selling dealer is well in the fault zone here and entirely failed at the inspecting part.

I'd re-engage AoA and the dealer GM/Owner. I'd also call the State Attorney Generals Office and request some advice...then I'd tell the dealer I spoke with them! Good luck!

[Brooklyn]

Agree with all that if CPO excludes damaged vehicles, you would seem to have an ironclad out.

[a7ubercoupe]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified



http://www.consumerreports.org/cro/news/2014/06/fraud-for-certified-pre-owned-cars-could-be-on-the-rise/index.htm

AMEN turbonator, and good luck tarunck- hope you get the issues resolved.I bought a CPO A7 in 2013 and when winter came around last year discovered that the heated seats in the back cabin did not work. Dealer told me some excess liquid, e.g. a big gulp, was spilled on the module and it was unlikely that would have been missed under the 300 point inspection, and I must have done something - BS, I threatened to discuss with Audi USA and after some back-and-forth they finally caved and replaced the module.
I bought a CPO A7 in 2013 and when winter came around last year discovered that the heated seats in the back cabin did not work. Dealer told me some excess liquid, e.g. a big gulp, was spilled on the module and it was unlikely that would have been missed under the 300 point inspection, and I must have done something - BS, I threatened to discuss with Audi USA and after some back-and-forth they finally caved and replaced the module.

[moosehead1]

You paid a premium price for CPO and there are both express and implied benefits. As many state above, carpet bomb AOA.

As a bit of a sounding board, what is the order of magnitude here? Is it a minor interior trim issue or something greater including body and pant, or frame?

Lastly, buyer beware on paint swirls and white interiors - you chose to drive it off the lot no one held a gun to your head on these issues, right?

Best of luck chasing this down.

[Donaldp]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.

[VVG]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.

Truer words have never been spoken !!!

Add to that the fact that I wouldn't ever buy a car from a dealership that far away. In fact, my dream car is an Aston Martin, and the reason that I really may not get one is that the nearest dealer is 80 miles away. That is too far. Not too far to get the car obviously, but certainly too far to go for problems, service, etc. Certainly too far to go to be able to build a meaningful relationship with the dealer. While I certainly feel for the OP, it appears that the decision to buy may have been driven too much by pure emotion over getting his dream car. Anyway, good luck to the OP.

[kiku]

The reason dealers are eager to cpo is money - they make more of it. Remember guys, there is no real relationship with a dealer. It's a business transaction, period. Treat it as such.

Good luck, hold their feet to the fire!

[Kevin1]

CPO doesn't mean jack sh*t beyond a promise that they will fix mechanical problems within a certain time frame/mileage. Consider it an extended warranty. As for the 300 point inspection, it's really just a cursory glance to make sure buyers wouldn't notice anything unusual. Dealers play the odds game betting that the additional money they take in from labeling cars as CPO outweigh the possible warranty claims.

Certified pre-owned car fraud could be on the rise
Don't assume a used car is in good condition just because it's certified

http://www.consumerreports.org/cro/news/2014/06/fraud-for-certified-pre-owned-cars-could-be-on-the-rise/index.htm

Very well said. We all need to understand what exactly we are buying.

[v8a6]

Sorry to hear about your experience. I would be furious too if I paid top dollar for a car, only to find out that it had been in an undeclared accident and had been poorly repaired.

Good luck in getting it sorted out.

[TunTap]

The certification program comes from the dealership, AoA has nothing to with the process of certifying your car. You should take it up with the dealership and have them buy your car back. AoA can potentially assist with that and put pressure on the dealership - try to get them on your side.

[Silverarrow240]

I have nothing but great experiences at Rockville Audi...

That being said, you have a serious case here. My buddy bought a CPO M3 out of state and when getting it inspected found that it had been hit in driver side door. He went to return it and they had already sold his trade. So, they took car back (cuz he was bitching abut diminished value) and gave him a loaner for two months while they "looked for the perfect M3" for him. In the end they found nothing, and they asked him to pay the $3000 for 60 days of rental car.

He contacted a lawyer to write a letter based on breach of contract and fraud (representing CPO, when vehicle was damaged). He got back $10k which was for incovipence to settle the case (On top of not paying for the rental).

So, if you love the car, then great! have them fix it and enjoy it!! If the diminished value bothers you, have them take it back. No dealership wants publicity on BBB about selling fraudulent CPO cars, so they should be keen to fix this for you.

[VVG]

The reason dealers are eager to cpo is money - they make more of it. Remember guys, there is no real relationship with a dealer. It's a business transaction, period. Treat it as such.

Good luck, hold their feet to the fire!

I disagree. After owning 8 Audis, 2 Porsches, and 2 VW's, we have a great relationship with our local Porsche-Audi-VW dealer. We get all sorts of perks all the time. Good prices on sales, discounts on service, special favors on service, etc. etc, etc. You can have a relationship...but it won't happen overnight and certainly not via the internet. You have to be able to get to the dealer in person and make relationships. Even when looking for parts, I could easily do it all online, but I don't always. Sometimes, I drive to the dealership and talk in person to the parts guy. Imagine that. While there, I always sit and have coffee with the GM and even the dealership owner from time to time.

[localbrew]

I had a similar experience with a Infiniti G37; purchased it CPO only had 15k miles on it (South Bay SF). After seeing how the whole thing went down it all made sense to me. When I arrived at the dealer the car was covered in wax (being detailed). They had me sign all the paperwork, kept me waiting until it started to get dark, then they rolled the car out all detailed and fresh (it was black) so it was hard to see everything at dusk. After getting home a few days later I noticed the passenger door was not aligning properly, turns out almost the entire passenger side of the car had been hit or repaired. I took it to my local Infiniti dealership who tried to deny a warranty claim to repair the passenger window making a strange noise going up and down. I had to get Infiniti USA involved who sent a rep out to check the car. They confirmed that it had been in an accident; but had a clean carfax and had been CPO'd by the dealer. Well, they stood behind the CPO and said I'd never have to worry about any claim being denied in the future. However, the experience was ruined for me at that point, I wanted nothing to do with the car. I traded it in to another dealer and sent it down the road. Moral here is always check the car before you sign, CarFax doesn't always mean the car has never been hit or repaired.

Also, my understanding was that Audi covered everything even rattles up to 4 yr or 50k? The dealer has been fixing rattles in my 2012 A7 for free when I can take them on a test drive and replicate the noise.

Good luck with yours and hope the outcome is in your favor.

[enigma1406]

Sorry to hear about this :( Keep us informed on what they offer you. I've had two CPOs and would hate to have this happen.

[nobbyv]

From Day 1, I hear a lot of rattling sounds from the rear seats and the trim on either side of the C pillar(inside). I took it to a dealership in michigan and they couldn't fix it.

This entire post confuses me: so you bought a CPO'd car, and noticed it had some rattles from loose trim. You took it to a dealer, and they said they could not repair it (as in not physically possible), or they said they WOULD not repair it for free? How much did they quote you for the repair? What did they diagnose the issue as? Or did you even have it diagnosed?

Seems to me that instead of calling Audi immediately, they appropriate thing to do would be to pay the ~$100 to have your local dealer troubleshoot the issue, and THEN go to Audi with a quote from the dealer on exactly what it would cost to fix it. How do you know it isn't just that there's one clip missing from a C-pillar, and all of this could be easily solved with a $2 piece of plastic?

As for the car having been in an accident, unfortunately, there's no guarantees that a CPO'd car hasn't been in an accident. Nor is CarFax a guarantee (as you've found out). And a salesman is unlikely to have any idea what the full history of a car is. A $150 pre-purchase inspection by an INDEPENDENT shop seems like it would have potentially saved you some heartache here. I realize that you thought the CPO would cover this, but even if they DID discover the bodywork during the CPO process, there's nothing that says they couldn't still sell it, nor are they under any obligation to reveal this to you.

I understand you are disappointed and frustrated, but you seem to have missed some steps that would help your cause immensely.

[914dude]

Audi CPO program is the biggest joke in the world. Every time I see the commercials I can't help but laugh. I bought a 2010 A4 CPO a year and half ago from Town Audi in Englewood, NJ that was in a major accident. The whole car was pretty much repainted poorly and my mistake for buying it at night. The car also had the wrong tires installed and the CPO checklist that was in the car that they showed me was a joke. It was painted so bad that in the sunlight it looked like four different shades of silver.

I contacted AoA right away and after a month or two the dealer ended up buying the car back.

Never again will I purchase a CPO Audi.

If you want I can see who I contacted at AoA, I had to go very high up to get my case even looked at it but once it reached that level it was resolved fairly quickly. I later saw the car being sold at some "luxury used car dealer" for 7k less LOL.

[tarunck]

Audi CPO program is the biggest joke in the world. Every time I see the commercials I can't help but laugh. I bought a 2010 A4 CPO a year and half ago from Town Audi in Englewood, NJ that was in a major accident. The whole car was pretty much repainted poorly and my mistake for buying it at night. The car also had the wrong tires installed and the CPO checklist that was in the car that they showed me was a joke. It was painted so bad that in the sunlight it looked like four different shades of silver.

I contacted AoA right away and after a month or two the dealer ended up buying the car back.

Never again will I purchase a CPO Audi.

If you want I can see who I contacted at AoA, I had to go very high up to get my case even looked at it but once it reached that level it was resolved fairly quickly. I later saw the car being sold at some "luxury used car dealer" for 7k less LOL.

Thanks a lot and that info would be great. Please let me know the contact. The Audi representative reached out to me today to drop off the car at the dealership for inspection on the trim issues. I think they want to fix the trim silently so that this doesn't get escalated. But I dont want to leave them as I paid a lot for this car.

[tarunck]

This entire post confuses me: so you bought a CPO'd car, and noticed it had some rattles from loose trim. You took it to a dealer, and they said they could not repair it (as in not physically possible), or they said they WOULD not repair it for free? How much did they quote you for the repair? What did they diagnose the issue as? Or did you even have it diagnosed?

Seems to me that instead of calling Audi immediately, they appropriate thing to do would be to pay the ~$100 to have your local dealer troubleshoot the issue, and THEN go to Audi with a quote from the dealer on exactly what it would cost to fix it. How do you know it isn't just that there's one clip missing from a C-pillar, and all of this could be easily solved with a $2 piece of plastic?

As for the car having been in an accident, unfortunately, there's no guarantees that a CPO'd car hasn't been in an accident. Nor is CarFax a guarantee (as you've found out). And a salesman is unlikely to have any idea what the full history of a car is. A $150 pre-purchase inspection by an INDEPENDENT shop seems like it would have potentially saved you some heartache here. I realize that you thought the CPO would cover this, but even if they DID discover the bodywork during the CPO process, there's nothing that says they couldn't still sell it, nor are they under any obligation to reveal this to you.

I understand you are disappointed and frustrated, but you seem to have missed some steps that would help your cause immensely.

To make it clear. I bought a CPO'd car from Maryland(drove from MI) by trading in my 09 A4. The car had rattling sounds on the rear trim on uneven roads and higher speeds(on freeways) from day 2(On day 1 i completely ignored everything else as am too overjoyed by its performance). The sounds seems to be coming from the C-pillar and also the 60:40 rear seats rubbing against each other. I took it to a dealer and they drove the car in the internal roads and at low speed where the noise isn't prominent. They said they looked into it but the problem still persists. The trim sound is so annoying and embarrassing. For the 15k mile service I went to an another dealer where a representative immediately asked if the car is involved in an accident. Later he confirmed that it is involved in an accident and gave a quote ~600$ to fix the trim. They said that they can clearly estimate only when they pull apart the trim on the rear side and possibly the seats too to see whats broken/missing.
My only concern is that if Audi representative can find out that a car is involved in accident with in 30mins of inspection how come the Audi dealer with 300+ point inspection couldn't find that? I couldn't get a mechanic because I am from MI and drove 600 miles to just get the car as the pics seemed promising and even the sales guy. I dont want to blame him as probably he even wasn't aware of it. The CPO checklist given to me says that the car meets Audi requirements in all aspects including trim. If the trim is loose how can it meet the requirements? I felt advertising CPO as the worry and trouble free purchase is kind of deceiving tactic to sell the used car at much higher price.
Even the paint quality is different on different parts of the car and this would definitely affect the resale value. The only reason I always shop for CPO is to have factory quality and standards on the used cars and if thats not the case then I can just go with a 150$ mechanic to inspect a used car and get it for much lesser price which still has plenty of factory warranty on it.

[tarunck]

Tarunck,

The more years you add to your life, the smarter you will become.

How many times in your life have you heard reference to a "used car salesman?" Well regardless of the bullshit acronym your Audi dealer put on this vehicle, is it still the product of a dealership trying to make money off of a consumer. I would never trust anyone's evaluation of a used vehicle other than my own and a trusted mechanics when buying a used car. Every concerned buyer should meticulously inspect their purchase for repaint and repair before taking delivery. You have learned the hard way that people will lie and/or deceive and/or be ignorant to the facts of the truth. As far as Carfax goes, seriously, do you think every little fender bender gets reported to them? This is the biggest joke there is in reference to a true history on a used car. If you go wreck your new S6 today, then take it to a body shop and have it repaired, do you think Carfax will ever know if you don't want them to?

I hope you have successful recourse against your dealership but learn from this never to trust anyone else's words when it comes to your money.

I can envision a group of audi employees quickly looking over a newly received used car against a checklist and ticking off each box without a care in the world and then calling it a CPO vehicle.

Best of luck with your deserved satisfaction.


Thats true. Lesson learnt the hard way. :(

[tarunck]

+1 I would put pressure on either the dealership or AoA to buy your car back. CPO car is Certified Pre Own not Collided Pre Own.


Sent from my iPhone using Tapatalk

I will be more than happy if they do that. I will definitely ask about this.

[tarunck]

Another one from a dealership- minor body work can still be cpo'd- small dings or scratches. Car cant have any major repairs/replacements. Also, a lot of dealers just do CPO for namesake like a lot of members said. We should dig deeper before closing the deal. My insurance agent went so far to tell me that cpo's are only concerned with powertrain, flood damage (anything major) to which I say BS. Good and honest dealers are not that easy to find. But you can always talk to the higher managment at AoA - I can get you their emails. Let me know!

Thank you!!. Please let me know the emails that would be great.

[Silverarrow240]

Have you spoke to the dealership yet??? they will make it right.

[tarunck]

Have you spoke to the dealership yet??? they will make it right.
I reached out to the dealership(Rockville Audi) and the sales guy who sold the car reached out to me saying that he is not aware that the car is involved in the accident. He said that his manager got the info and as he is on vacation he would get back to me when he is back in office. This happened on Dec 24th. I haven't yet got any reply for him.
Meanwhile the AoA Customer experience expert reached out to me and asked me to drop the car at the nearby service center for a thorough inspection by Audi Representative. She also said that the CPO cars doesn't mean that the car is not involved in an accident. Minor cosmetic damages can pass the certification if there is no further frame or drive train damage. Seems that the dealers need not disclose that the car is involved in an accident if its not on carfax. Its a bullshit thing. Why would I pay so much or equal price as a non accident car for accident vehicle and go through all this agony. My car is an example that the car is definetely not perfect after the minor damages as they say which were passed in CPO process. She said that she would look into what can be done but can't promise anything. When asked about any higher officials she said she is the highest person I can reach out to in Michigan regions Audi customer support. Trying to find other contacts who can help better on this.

[SecondAudiS]

Surely the accident damage affected some items that they reviewed on the CPO checklist? If so, then you have a better angle on a fraud claim.

[Kevin1]

J
I reached out to the dealership(Rockville Audi) and the sales guy who sold the car reached out to me saying that he is not aware that the car is involved in the accident. He said that his manager got the info and as he is on vacation he would get back to me when he is back in office. This happened on Dec 24th. I haven't yet got any reply for him.
Meanwhile the AoA Customer experience expert reached out to me and asked me to drop the car at the nearby service center for a thorough inspection by Audi Representative. She also said that the CPO cars doesn't mean that the car is not involved in an accident. Minor cosmetic damages can pass the certification if there is no further frame or drive train damage. Seems that the dealers need not disclose that the car is involved in an accident if its not on carfax. Its a bullshit thing. Why would I pay so much or equal price as a non accident car for accident vehicle and go through all this agony. My car is an example that the car is definetely not perfect after the minor damages as they say which were passed in CPO process. She said that she would look into what can be done but can't promise anything. When asked about any higher officials she said she is the highest person I can reach out to in Michigan regions Audi customer support. Trying to find other contacts who can help better on this.

I am glad to hear that Audi responded to your inquiry and confirmed the common understanding of what is a CPO warranty.

[Xtek]

I reached out to the dealership(Rockville Audi) and the sales guy who sold the car reached out to me saying that he is not aware that the car is involved in the accident. He said that his manager got the info and as he is on vacation he would get back to me when he is back in office. This happened on Dec 24th. I haven't yet got any reply for him.
Meanwhile the AoA Customer experience expert reached out to me and asked me to drop the car at the nearby service center for a thorough inspection by Audi Representative. She also said that the CPO cars doesn't mean that the car is not involved in an accident. Minor cosmetic damages can pass the certification if there is no further frame or drive train damage. Seems that the dealers need not disclose that the car is involved in an accident if its not on carfax. Its a bullshit thing. Why would I pay so much or equal price as a non accident car for accident vehicle and go through all this agony. My car is an example that the car is definetely not perfect after the minor damages as they say which were passed in CPO process. She said that she would look into what can be done but can't promise anything. When asked about any higher officials she said she is the highest person I can reach out to in Michigan regions Audi customer support. Trying to find other contacts who can help better on this.

Ask for her manager's info or tell her you'll find it and let the manager know she wasn't helpful if you have to.

[mmaturo]

PM me as I think I have one more number... I go to Sebing and Daytona races with the Audi Experience set up and the Audi NA folks are there (as they should be) and they do listen and in my case I hope so.. (see sig) I had lunch with the new Audi NA guy this past year or more correctly his wife and really cute young son as yup he was on the phone but/and/or more importantly the guy that is more of a straight line for our level of cars... the guy who is the director and deals with literally us here at the top level...he is the RS and S person that should care. Anyway had a long lunch with him now twice and he is trying to do what he can to understand the S and RS customers and bring products to market that we like which I told him (going off topic on a personal rant) they missed a huge number of first generation RS6 owners who would have immediately bought both the avant and in my case another sedan RS6...they didn't but I did still buy the RS7 (for the engine but I want more flares and difference over the regular 7 and S7...instead its great (but nobody can tell its really special but the salivating valet guys) but 2 guys went AMG I know. They would not have if Audi sent the 6...800 first owners of the 6 would have bought the next 6...I had to wait a decade to get the replacement but still not fully satisfying (it is truly awesome but I'm less connected to it that my other cars...fastest damn thing ever it really is just pure awesome but I'm missing just slightly something with it...I needed slightly more design a little more soul...my 2000TT still puts a smile with its soul. But back to the Audi guy he admittedly has to figure out the future and it is younger than me at 45 so that's a whole new challenge but now 7 Audis and all of them low production number from my late 20s to now I think my opinion matters...your post mirrors a worse case for me as in late 04 I bought a low mileage CPO RS6 that was a huge stretch financially for me then (I went from a TT to an RS6...luckily for me it worked out) and a dream car at the time...CPO...it was but it was f'd up ...it had a bad transmission in it from day one so my first year of owning my CPO top Audi was two transmissions and 3 torque converters and I'm not kidding 4 months of 12 without it getting worked on at the dealer but I was in a nice A6 loaner but f me with an RS6 payment...f me again...they offered to take it back but since it was now 05 the next RS6 they had (since out of production) as used was lower mileage and worth more so if I paid out a little more they would take my lemon back...really??? let me pay more for another possible fuck up...anyway my car was never really checked at all clearly (other shit besides no boost and bad trans was wrong)...they sold it to me with many faults... good news even with all the crap and 4 transmissions over 80K miles in the end its the most satisfying awesome car I have owned and for 5 and a half years (the day I drove it to trade it in I outran a brand new vette gran sport at the time that actively took me on at highway speeds in '10 ...in theory had the same hp and much lighter platform...nope...walked him...its why I love these things...still worth the bullsh$t)...a disaster it was but it was literally a handmade car...my RSs since zippo issues...they ate their ass on the RS6 and they have gone out of their way to make current RS cars way more reliable and they are ...in your case...f them... The lady that said she was the top...nope. A car with damage repair...no. No. My old RS6 has a clean Carfax but living in Chicago it got light hits on half of it and even the dealer damaged it that 50% of the car has been repainted (between the damaged areas themselves and then blending into adjacent panels) due to light taps that just broke the paint and bumper scratches by others (I never hit anything) so the owner after me has zero idea what he has but it really is fine if you do not care about paint thickness. Half the car repainted...no way to know it. Its late and a few beverages hince the diatribe but PM me and I will send you another contact at Audi NA...may not help but who knows. This platform we have here is powerful and they do read these forums.

[tarunck]

PM me as I think I have one more number... I go to Sebing and Daytona races with the Audi Experience set up and the Audi NA folks are there (as they should be) and they do listen and in my case I hope so.. (see sig) I had lunch with the new Audi NA guy this past year or more correctly his wife and really cute young son as yup he was on the phone but/and/or more importantly the guy that is more of a straight line for our level of cars... the guy who is the director and deals with literally us here at the top level...he is the RS and S person that should care. Anyway had a long lunch with him now twice and he is trying to do what he can to understand the S and RS customers and bring products to market that we like which I told him (going off topic on a personal rant) they missed a huge number of first generation RS6 owners who would have immediately bought both the avant and in my case another sedan RS6...they didn't but I did still buy the RS7 (for the engine but I want more flares and difference over the regular 7 and S7...instead its great (but nobody can tell its really special but the salivating valet guys) but 2 guys went AMG I know. They would not have if Audi sent the 6...800 first owners of the 6 would have bought the next 6...I had to wait a decade to get the replacement but still not fully satisfying (it is truly awesome but I'm less connected to it that my other cars...fastest damn thing ever it really is just pure awesome but I'm missing just slightly something with it...I needed slightly more design a little more soul...my 2000TT still puts a smile with its soul. But back to the Audi guy he admittedly has to figure out the future and it is younger than me at 45 so that's a whole new challenge but now 7 Audis and all of them low production number from my late 20s to now I think my opinion matters...your post mirrors a worse case for me as in late 04 I bought a low mileage CPO RS6 that was a huge stretch financially for me then (I went from a TT to an RS6...luckily for me it worked out) and a dream car at the time...CPO...it was but it was f'd up ...it had a bad transmission in it from day one so my first year of owning my CPO top Audi was two transmissions and 3 torque converters and I'm not kidding 4 months of 12 without it getting worked on at the dealer but I was in a nice A6 loaner but f me with an RS6 payment...f me again...they offered to take it back but since it was now 05 the next RS6 they had (since out of production) as used was lower mileage and worth more so if I paid out a little more they would take my lemon back...really??? let me pay more for another possible fuck up...anyway my car was never really checked at all clearly (other shit besides no boost and bad trans was wrong)...they sold it to me with many faults... good news even with all the crap and 4 transmissions over 80K miles in the end its the most satisfying awesome car I have owned and for 5 and a half years (the day I drove it to trade it in I outran a brand new vette gran sport at the time that actively took me on at highway speeds in '10 ...in theory had the same hp and much lighter platform...nope...walked him...its why I love these things...still worth the bullsh$t)...a disaster it was but it was literally a handmade car...my RSs since zippo issues...they ate their ass on the RS6 and they have gone out of their way to make current RS cars way more reliable and they are ...in your case...f them... The lady that said she was the top...nope. A car with damage repair...no. No. My old RS6 has a clean Carfax but living in Chicago it got light hits on half of it and even the dealer damaged it that 50% of the car has been repainted (between the damaged areas themselves and then blending into adjacent panels) due to light taps that just broke the paint and bumper scratches by others (I never hit anything) so the owner after me has zero idea what he has but it really is fine if you do not care about paint thickness. Half the car repainted...no way to know it. Its late and a few beverages hince the diatribe but PM me and I will send you another contact at Audi NA...may not help but who knows. This platform we have here is powerful and they do read these forums.

PM'ed

[tarunck]

Yesterday the service representative called and told that they have to keep the car for few days as they are diassembling the rear trim. He doesn't know how long it takes.
They gave me an Audi A3 loaner. [headbang].

[nobbyv]

Yesterday the service representative called and told that they have to keep the car for few days as they are diassembling the rear trim. He doesn't know how long it takes.
They gave me an Audi A3 loaner. [headbang].

You should just demand they replace your car with a new RS7.

[agent47]

Yesterday the service representative called and told that they have to keep the car for few days as they are diassembling the rear trim. He doesn't know how long it takes.
They gave me an Audi A3 loaner. [headbang].
Sent you a PM. Hopefully that info helps. Its a shame though that the dealership is being a cheap ass. I had an issue that the techs didnt take care of. I emailed the gm the dealership and he had a brand new A6 pulled and sent over to me. But then again, I have been to a dealership that didnt care about what the customer drives- handing out A4's to customers driving s7's, a8's. And that dealership had most of their fleet filled by a4's.

[CanuckRS]

PM me as I think I have one more number... I go to Sebing and Daytona races with the Audi Experience set up and the Audi NA folks are there (as they should be) and they do listen and in my case I hope so.. (see sig) I had lunch with the new Audi NA guy this past year or more correctly his wife and really cute young son as yup he was on the phone but/and/or more importantly the guy that is more of a straight line for our level of cars... the guy who is the director and deals with literally us here at the top level...he is the RS and S person that should care. Anyway had a long lunch with him now twice and he is trying to do what he can to understand the S and RS customers and bring products to market that we like which I told him (going off topic on a personal rant) they missed a huge number of first generation RS6 owners who would have immediately bought both the avant and in my case another sedan RS6...they didn't but I did still buy the RS7 (for the engine but I want more flares and difference over the regular 7 and S7...instead its great (but nobody can tell its really special but the salivating valet guys) but 2 guys went AMG I know. They would not have if Audi sent the 6...800 first owners of the 6 would have bought the next 6...I had to wait a decade to get the replacement but still not fully satisfying (it is truly awesome but I'm less connected to it that my other cars...fastest damn thing ever it really is just pure awesome but I'm missing just slightly something with it...I needed slightly more design a little more soul...my 2000TT still puts a smile with its soul. But back to the Audi guy he admittedly has to figure out the future and it is younger than me at 45 so that's a whole new challenge but now 7 Audis and all of them low production number from my late 20s to now I think my opinion matters...your post mirrors a worse case for me as in late 04 I bought a low mileage CPO RS6 that was a huge stretch financially for me then (I went from a TT to an RS6...luckily for me it worked out) and a dream car at the time...CPO...it was but it was f'd up ...it had a bad transmission in it from day one so my first year of owning my CPO top Audi was two transmissions and 3 torque converters and I'm not kidding 4 months of 12 without it getting worked on at the dealer but I was in a nice A6 loaner but f me with an RS6 payment...f me again...they offered to take it back but since it was now 05 the next RS6 they had (since out of production) as used was lower mileage and worth more so if I paid out a little more they would take my lemon back...really??? let me pay more for another possible fuck up...anyway my car was never really checked at all clearly (other shit besides no boost and bad trans was wrong)...they sold it to me with many faults... good news even with all the crap and 4 transmissions over 80K miles in the end its the most satisfying awesome car I have owned and for 5 and a half years (the day I drove it to trade it in I outran a brand new vette gran sport at the time that actively took me on at highway speeds in '10 ...in theory had the same hp and much lighter platform...nope...walked him...its why I love these things...still worth the bullsh$t)...a disaster it was but it was literally a handmade car...my RSs since zippo issues...they ate their ass on the RS6 and they have gone out of their way to make current RS cars way more reliable and they are ...in your case...f them... The lady that said she was the top...nope. A car with damage repair...no. No. My old RS6 has a clean Carfax but living in Chicago it got light hits on half of it and even the dealer damaged it that 50% of the car has been repainted (between the damaged areas themselves and then blending into adjacent panels) due to light taps that just broke the paint and bumper scratches by others (I never hit anything) so the owner after me has zero idea what he has but it really is fine if you do not care about paint thickness. Half the car repainted...no way to know it. Its late and a few beverages hince the diatribe but PM me and I will send you another contact at Audi NA...may not help but who knows. This platform we have here is powerful and they do read these forums.

lol...now that's what i call a run on sentence....

[moosehead1]

I want to go drinking with mmaturo, heelbuff, and heelbuff's weller.

[HeelBuff]

I want to go drinking with mmaturo, heelbuff, and heelbuff's weller.

I'll be in Vail the 26th - 29th, so if you happen to be in Summit county that week then we should knock a few back.

[tarunck]

You should just demand they replace your car with a new RS7.
I wish [:D]


Sent you a PM. Hopefully that info helps. Its a shame though that the dealership is being a cheap ass. I had an issue that the techs didnt take care of. I emailed the gm the dealership and he had a brand new A6 pulled and sent over to me. But then again, I have been to a dealership that didnt care about what the customer drives- handing out A4's to customers driving s7's, a8's. And that dealership had most of their fleet filled by a4's.

Thanks for the PM. The dealership said that they are tight on loaner cars and would give something to drive. But I insisted on an Audi(the dealer owns, Nissan, Mazda,Jeep,Chrysler stuff too) quattro(never know when its gonna snow). I badly miss the heated steering wheel considering due to the super cold temp in MI. [facepalm]

[agent47]

I want to go drinking with mmaturo, heelbuff, and heelbuff's weller.
+1 to that. I would join you guys. Tarunck (the OP) would also enjoy like minded people [emoji6]

[mmaturo]

lol...now that's what i call a run on sentence....

that's what about ten jack and diets will do for you after a night out with friends and then deciding its a good idea to post anyway. Pretty much written with one eye open.

[moosehead1]

ten jack and diets ....

The original stimulant + depressant, conceived well before Red Bull and Vodka.

HB, I will ping you for drinks, unfortunately will not be able to ski with you that week but can always be arranged another time.

[mmaturo]

PM'ed

Responded finally.

[tarunck]

Responded finally.

Thank you.

No more info from the service guy. Got a call from the Audi CX expert last Thursday who asked me to drop the car for inspection. Seems they are still looking into the issue. Probably I will get more info today.

[tarunck]

Seems that they replaced few panels on the rear trim and as I had to leave the town on biz trip they hurried and gave the car back to get back their loaner. On my way back the annoying sounds were still there. Left a VM to Audi CX expert but she didnt respond. Not sure what to do now. Am out of town and should start calling these guys again when I am back. Totally frustrated with this.

[zee007]

This whole CPO thing is crazy. You should read this current saga with a guy buying a CPO S4...

http://www.audizine.com/forum/showthread.php/632734-Worked-up-a-possible-deal-today-what-do-you-think

[mjt2470]

I am SHOCKED to hear this. I was under the impression that a CPO car from Audi meant no accidents. This gives me pause for thought the next time I look for an Audi.

You got me thinking and I went to the Audi website and found their CPO checklist (http://www.audiusa.com/content/dam/audiusa/Documents/CPO-CHECKLIST-2013-Combined.pdf). I can't believe that the car you bought passed the tests since you noticed issues right away!

Good luck to you!

[RickFLS4]

Really sorry to hear about this experience. Unfortunately, I think a car must have frame or flood damage to prevent CPO. Further, different dealers have different standards. Some may absolutely refuse to CPO a car that has been in an accident and sell it at auction. Then another dealer can buy it and turn around and certify it as long as it meets the "no frame or flood damage" standard - even if another Audi dealer refused to certify and the accident appears on CarFax. Apparently this is all ok with AoA.

Bottom line, think of CPO as the dealer selling a warranty and don't trust an inspection done by a seller. Get an independent inspection.

http://www.audizine.com/forum/showthread.php/525882-Beware-Atlanta-Area-CPO

[VeryBadman]

It seems there were so many cases about Audi dealerships sold frame damaged car as CPO. To be honest I'm a bit shocked, at least I know that my dealership won't do that to me and it appears to be out of my pure luck then.

[agent47]

Seems that they replaced few panels on the rear trim and as I had to leave the town on biz trip they hurried and gave the car back to get back their loaner. On my way back the annoying sounds were still there. Left a VM to Audi CX expert but she didnt respond. Not sure what to do now. Am out of town and should start calling these guys again when I am back. Totally frustrated with this.
Did you try to email the people I told you about?

[mjt2470]

Further, different dealers have different standards. Some may absolutely refuse to CPO a car that has been in an accident and sell it at auction. Then another dealer can buy it and turn around and certify it as long as it meets the "no frame or flood damage" standard - even if another Audi dealer refused to certify and the accident appears on CarFax. Apparently this is all ok with AoA.

Correct me if I'm wrong but if one dealer certifies the car as CPO, all dealers have to honor that CPO. Because of this, I'm not sure the more "unscrupulous" dealers would really get away with anything.

Am I right or wrong?

[RickFLS4]

Correct me if I'm wrong but if one dealer certifies the car as CPO, all dealers have to honor that CPO. Because of this, I'm not sure the more "unscrupulous" dealers would really get away with anything.

Am I right or wrong?

It is an Audi warranty all dealers need to honor since AoA pays the repair bills. The consumer is sold a certain expectation of quality associated with "CPO" by AoA in commercials and other marketing, including highlights of certification inspections. Certain dealers choose to have a higher standard than the bare minimum, which may be in line with the virtues marketed. AoA and other dealers are ok with certifying any car that doesn't have frame or flood damage while selling the image of "Audi CPO" as something better. From that perspective, AoA and the "unscrupulous" dealer are "getting away" with selling a lower quality product than they lead consumers to believe.

Your own post (#63) highlights this point since your stated you were shocked to hear about this and that you didn't think a car that had been in an accident could be certified. Clearly you were led to believe this to be the case, which it is not.

Sent from my iPad using Tapatalk HD

[Elfina]

Did you try to email the people I told you about?

@agent47, I am going thru hell now. I purchased a CPO few weeks ago, took the car for inspection just to learn that rotors were worn, radiator and condenser were subject to some kind of impact. Car shakes badly on brake. I contacted AoA chat 3 weeks ago, they support they're still doing the normal process of contacting the dealer and gathering info. The dealer just ignored me. May you connect me to someone you know? I will buy you lunch and you get to meet a new friend, I mean it!

[Audisthesia]

Oof

[Alabama]

@agent47, I am going thru hell now. I purchased a CPO few weeks ago. The dealer just ignored me.

The signature for agent47 notes "account terminated". You could try to PM that person, but apparently they are no longer active on AZ. Meanwhile, my understanding of CPO is that any dealer honors the warranty. If the selling dealer will not be honorable, maybe try a different dealer in the NY metro area at least for repair.