View Full Version : Dealership Negligence?

11-11-2014, 11:29 AM
So long story short, I bought a car from ATL and was driving it back to VA. The front left caliper falls off. Dealer confirms brakes were done prior to me picking up the car. Clearly the dealer's cheap mechanic put on the brakes and forgot to tighten the bolts on the caliper. Caliper got jammed between rotor and wheel so I didn't have braking power. Now this used dealership is saying it is a Audi problem under warranty, which I wouldn't believe if I was Audi. Audi is now voiding the warranty on the car due to damages. Should I sue the dealership or have them cover all repairs and give me warranty on top?

http://i723.photobucket.com/albums/ww234/djrabbi/Mobile%20Uploads/20141108_174427_zps8wrsoevj.jpg (http://s723.photobucket.com/user/djrabbi/media/Mobile%20Uploads/20141108_174427_zps8wrsoevj.jpg.html)
http://i723.photobucket.com/albums/ww234/djrabbi/Mobile%20Uploads/20141108_190727_zpsdqqfvtjm.jpg (http://s723.photobucket.com/user/djrabbi/media/Mobile%20Uploads/20141108_190727_zpsdqqfvtjm.jpg.html)
http://i723.photobucket.com/albums/ww234/djrabbi/Mobile%20Uploads/20141109_073819_zpssmdbtoqa.jpg (http://s723.photobucket.com/user/djrabbi/media/Mobile%20Uploads/20141109_073819_zpssmdbtoqa.jpg.html)
http://i723.photobucket.com/albums/ww234/djrabbi/Mobile%20Uploads/20141109_073835_zpsy7jqozma.jpg (http://s723.photobucket.com/user/djrabbi/media/Mobile%20Uploads/20141109_073835_zpsy7jqozma.jpg.html)

11-11-2014, 12:15 PM
Sorry to hear.

So, Audi is voiding your entire factory warranty? Under what grounds? Because the car was in, what they consider, an accident? Or because it was maintained by an incompetent shop?

How long ago did you purchase the car from the dealership?

In Ontario Canada, I believe when the car is certified safe at sale, then it is covered to some extent for 30 days. I dont know what the laws are in ATL, but did they do the safety certification, and has it been over 30 days since purchase?

I think this may be a hard one if it has been over 30 days. Car parts fail. Unless you have some type of warranty that should cover this, then you may be in a tough spot.

I think the key is going to be how many days you had the car before this happened. But, Im not a Lawyer, so Im just guessing.

So, what is the actual damage? Or is anything damaged? From the pic, the wheel, caliper, and control arms all look OK. But I obviously cant see everything.

11-11-2014, 12:18 PM
I drove the car for 2 hours or so before this happened. They will be voiding it based on another shop doing a half ass job and can potentially have done other half ass jobs.

I told the dealer I bought it from to pay for expenses of $650 and I will take care of repairs but they refused and said to take it to Audi dealership for warranty work.

11-11-2014, 12:19 PM
Car was purchased this past Saturday and happened 2 hours later. Audi hasn't voided warranty but SA said most likely it will be flagged in the system if damages are excessive.

11-11-2014, 12:22 PM
Two hours, you must have a case. Especially since it is safety related parts that failed. You could have been seriously injured or killed (so says your Lawyer)

I dont see $650 in damage though, from the pics. What is actually damaged?

I understand that you are pissed off, and you have good reason to be. But, that doesnt necessarily mean the Dealership has to pay you, if there is no damage.

Can you breakdown the $650, because I must be missing something in the pics.

11-11-2014, 12:24 PM
SA said new rotors, pads, calipers, caliper bracket, caliper bracket bushing kit, brake lines.... This is what he just saw from an overview, they haven't got an extensive report just yet.

Also $650 was my offer to the dealership BEFORE I took it to Audi. This would have covered the damages the eyes can see, my hotel stay, and towing expenses.

11-11-2014, 12:28 PM
Ah, ok. fair enough.

In Canada, payouts from legal cases are relatively tiny, compared to the US. So up here, you would just end up dealing with it yourself, and then writing about it all over the internet forums, while sending the Dealership a link to the threads. That may get their attention.

But maybe in the US it is time to Lawyer up.

Good Luck!

Sorry to hear this happening to your new car. I think things will be as good as new once fixed, but it must be hugely disappointing to happen to a new car that you were super excited about.

11-11-2014, 12:31 PM
I told the Audi SA, that I should have stuck with Mercedes but not Audi fault if I bought it from a shady dealer.

11-11-2014, 12:54 PM
I work for Audi. They will not flag your car or void your warranty, I promise. The only way your warranty would be voided was if the vehicle was totalled or if it is tuned (TD1).

11-11-2014, 12:56 PM
That's a sense of relief. But they surely won't cover the damages under warranty due to dealers stupidity. Which is what is making me mad

11-11-2014, 01:03 PM
If you have the time, then go the small claim court route. But seeing as you are no longer in ATL, I think it is going to be more trouble then it is worth.

Look on the bright side, after you get new front brakes you will no longer have to worry about them failing when youre going 70 miles an hour on the highway. The worse that can happen now, is the rears brakes or wheels fall off....... better get those checked

11-11-2014, 01:04 PM
Lol! Thanks! But the dealer I bought it from us saying it SHOULD be covered under warranty which any monkey would know it won't be if Audi didn't put on the brakes. Common sense. I will be reallllllly surprised if Audi does cover this.

11-12-2014, 05:08 AM
Absolutely will not be covered by warranty. It would be very hard to say it was a mechanical failure, especially when the brakes were just replaced. Like its been said above, you can try to sue the selling dealership, but that sounds like it will be a waste of time. I'd make sure you go in and torque all the wheels and brake hardware to make sure nothing else fails.

Good luck!

11-12-2014, 05:58 AM
I mouthed off to the dealer I bought it from and his dad didn't want trouble so they are willing to pay for all parts but not labor. Labor honestly will not be much so not worried.

11-12-2014, 06:03 AM

Try and get something in writing ASAP

11-12-2014, 05:23 PM
I mouthed off to the dealer I bought it from and his dad didn't want trouble so they are willing to pay for all parts but not labor. Labor honestly will not be much so not worried.

I had a similar, but more positive experience when I bought my pre owned S4. Drove it home from Birmingham, AL to Michigan and had the brake wear indicator come on a day after I got home. I called the dealer in AL and let them know. They had me get an estimate faxed to them from my local dealer, and mailed me a check for the full amount. No attitude / b.s., just a solution to the issue. I wish they were all like that.