Dfw007
01-16-2014, 08:14 PM
I am fairly new to Audi, purchasing my first car, an RS5 in November of 2013, from Audi of Plano. Throughout the process of purchase and the wait, I always felt that my sales rep was somewhat arrogant due to the fact that I had no where else to purchase the car and had no choice in paying MSRP. It really did not bother me and is no my big issue, but it's the start of my journey with Audi of Plano. As soon as my car came in, my rep was pretty good and the delivery went well. One thing that rubbed me though was that he kept mentioning the survey I would receive on my purchase experience and the dealer as a whole. Saying things like, please give me a good rating or they basically fire me, ha ha. I left it alone, but when the survey came, week later I did not fill it out as I wanted to wait sometime before assessing my experience. In the mean time, within a few weeks of purchase me sales rep emails me asking if the car is good and asking to fill out the survey, I ignore him. But about 3 weeks later he emails asking if I know anyone interested in buying an Audi and asking for references, oh yeah and do I have any questions. I actually did and asked him about the remote control garage door opener, I was having issues. I never heard from him. I thought whatever, typical sales guy, I am in sales, I get it, sort of. I figured I was doing some mods in a few weeks and I will have them help me then.
Late December I finally have all of my parts for mods and decide to email the service advisor I was introduced to 4 weeks before to get a quote and schedule some time. I send the email, wait about 10 days, receive no response and decide maybe I should just swing by and check on things. I go to the Audi dealership first week of January and ask or my advisor. I am told he no longer works there anymore?? OK, fine, but I never got a bounce back. Whatever... I finally speak to an advisor, tell him what I am looking to do and need a quote. I find the advisor somewhat disoragnized and only mildly interested in what I am asking for, but whatever... The guy looks up my info, verifies my stuff, writes down on a sticky note what I need and says he will call me with details the next day. I reaffirmed with the guy to make sure he was going to call me, he says YES! I wait 5 days, no call. I drive down to the dealer and this time I am not thrilled but am keeping cool. I ask for a manager. "Mitch" is introduced to me and we go into his office. I tell him my whole story, calmly and professionally. Mitch is VERY apologetic and sincere which I appreciate. He gives me his card and personal cell number and then takes me to the new service director at Audi Plano and tells him to care of me based on my story. Before he leaves he tells me he appreciates me being calm, cool and understanding, stating he would not have been if it had been him. I talk with the service Director and we exchange cards with our info and he takes down my requests and states he will me the next day to take care of it. This was 5 days and they still have NOT called me. I am furious and cannot believe they have treated me like this. All I want is an oil change, a brake fluid flush, brake lines installed and my Alu Kruez put on. I do not want a new engine or a turbo charger!!
First off I am writing this to warn others of the terrible experience I have had over there. I am guessing the Autonation thing is not going well and they are having growing pains. Regardless, this sucks!! The RS5 is awesome but I am very unhappy!
I am in need of some advice. I have called the GM of the store and left a message, I will talk with him, but should I go to Audi of America as well? What about Autonation?
I will NEVER buy another Audi from Audi Plano and suggest others steer clear...
Late December I finally have all of my parts for mods and decide to email the service advisor I was introduced to 4 weeks before to get a quote and schedule some time. I send the email, wait about 10 days, receive no response and decide maybe I should just swing by and check on things. I go to the Audi dealership first week of January and ask or my advisor. I am told he no longer works there anymore?? OK, fine, but I never got a bounce back. Whatever... I finally speak to an advisor, tell him what I am looking to do and need a quote. I find the advisor somewhat disoragnized and only mildly interested in what I am asking for, but whatever... The guy looks up my info, verifies my stuff, writes down on a sticky note what I need and says he will call me with details the next day. I reaffirmed with the guy to make sure he was going to call me, he says YES! I wait 5 days, no call. I drive down to the dealer and this time I am not thrilled but am keeping cool. I ask for a manager. "Mitch" is introduced to me and we go into his office. I tell him my whole story, calmly and professionally. Mitch is VERY apologetic and sincere which I appreciate. He gives me his card and personal cell number and then takes me to the new service director at Audi Plano and tells him to care of me based on my story. Before he leaves he tells me he appreciates me being calm, cool and understanding, stating he would not have been if it had been him. I talk with the service Director and we exchange cards with our info and he takes down my requests and states he will me the next day to take care of it. This was 5 days and they still have NOT called me. I am furious and cannot believe they have treated me like this. All I want is an oil change, a brake fluid flush, brake lines installed and my Alu Kruez put on. I do not want a new engine or a turbo charger!!
First off I am writing this to warn others of the terrible experience I have had over there. I am guessing the Autonation thing is not going well and they are having growing pains. Regardless, this sucks!! The RS5 is awesome but I am very unhappy!
I am in need of some advice. I have called the GM of the store and left a message, I will talk with him, but should I go to Audi of America as well? What about Autonation?
I will NEVER buy another Audi from Audi Plano and suggest others steer clear...