2002 Allroad - new Symphony Radio from ECS - hangs in "PHONE"

[vtraudt]

Bought a new Symphony radio from ECS for my 2002 Allroad.
Installed today. Entered radio code.
Radio hangs in "PHONE", can't switch to AM, FM or else.

Is there a way to get it OUT of that "PHONE" setting?

[dcc236]

Check the mute connections to the h/u. From memory there are three. One is being triggered.
Check the wiring diagram on top of the h/u to find them.
Do you have nav or bluetooth connected to it?

[vtraudt]

I don't have bluetooth, phone of NAV connected.

But what happened after several attempts (erase codes with VAGcom), key on/off, radio on/off, start car, etc):

Took it off the hoist it was sitting on for 2 weeks, and drove a few miles; radio suddenly kicked in and working fine now.
I have NO idea how it got out of the 'phone' setting.

Other issue: The ECS radio (even so I specifically provided car details (2002 Audi Allroad, and even the VIN) when ordering from ECS) does NOT seem to fit my car correctly.
a) I had to force the radio in, since the sides were squeezing hard against the car surround trim.
b) there is a gap now between radio and HVAC

I assume they send me a Symphony 1 made for the S4?

[dcc236]

If it was an S4 unit, you would know. You'd have a largish gap (about 5mm) between the base of the Symphony and the HVAC.
Might be better to put your concerns to ECS directly.

[Christian@enfig]

Google the part number. It should tell you what car it's for.

[vtraudt]

If it was an S4 unit, you would know. You'd have a largish gap (about 5mm) between the base of the Symphony and the HVAC.
Might be better to put your concerns to ECS directly.

Done right away; still no response from ECS !!!