View Full Version : Albany Area Audi Dealership

09-09-2008, 05:40 PM
I'm at U Albany up here and brought my car in for an inspection among other things. I brought it to Logan Audi in Latham. The service rep I'm dealing with is a nice guy but I feel like I'm being absolutely ripped off. I'm at the point where I just don't care and told him to fix it. I have no tools with me and I'm basically stuck up here. I have to park the car on the street where there are tons of police and it's been out of inspection for a month.

So...in order for him to have it pass inspection he wants to replace:
Mirror glass - commonish problem where the edges get browned, I think it has to do with heated mirror. I think its retarded, I can still see through it.
Brake lines - the outter rubber is cracked even though the inside is intact. They don't care.
Rear wheel bearings - I had them checked by another dealer a year ago and they saw nothing. I don't feel wobbling or hear anything.
A few suspension arms - I had the car worked on a few months ago and the mechanic didn't mention anything besides the one arm he did replace.

What made me maddest was that I had both tie rods replaced for free by another Audi dealership for free as per a service bulletin. The guy up here said one of the ends has a broken seal or something. So I told him that Audi replaced them less than a year ago, he checks the computer and agrees but said he can't replace it. So I called the dealership that did the replacement and told him and he called the guy up here. He called me back after talking to the guy up here and said "if he was any kind of a man" he'd honor the warranty....but he wont. So I told him not to replace that part and I'd bring it back to the other place because he'll do it for free.

Plus I'm having him replace the coolant temp sensor and do an oil change.

I told him about my exhaust rattle and he called me today with a price of 495 for a new down pipe. I declined having this done and told him I want all the old parts. I'm pretty pissed but I guess I could have avoided this by having this done somewhere else but I just don't want to deal with it.

So.....3,000 dollars to bring a 10 year old A4 to inspection. I should have just crashed it into a river and gotten another one.

Anyone else been to this dealership?

Bad Justin
09-09-2008, 09:24 PM
stealership ...[evilmad]

Greyhound Guy
09-11-2008, 06:17 AM
Have you been maintaining the car? Some of the items need to be addressed. Just go to a different shop.

You can check the local club in my sig.

09-11-2008, 01:44 PM
I thought I had been maintaining the car well. The mirrors and brake lines, as far as I'm concerned, are a non issue and are for the most part cosmetic. The "loose" arms and such I thought would have been spotted at last inspection or when I brought it in to have new axles put in due to ripped CV boots. The tie rods I had replaced when I first bought the car and again (even when they weren't broken) less than a year ago at Audi for free; they insisted. When I had work done along with the tie rods at Audi less than a year o I specifically asked them to check my wheel bearings.

I did a timing belt/cam seals/waterpump/thermostat/belts etc a little over a year ago....so I think that the car is well maintained. To further a list of stuff I keep up I'm having them do an oil change, replace my temp sensor and fix my ABS.

I already told them to do the work, I don't want to say money isn't an issue but I have enough and I just want the damn thing fixed. Do you recommend any shops in the Albany area? The one shop that is a sponsor of your site looks pretty far.

On a side note, I was called again by the rep and he told me that the reason my rear ABS sensors weren't working was because my rear wheels were missing the ABS speed sensor rotor that the sensors use to detect the rotation of the axles. I have no idea how those were lost, they have to be specifically taken out. Since I'm having the rear wheel bearings replaced it should make inserting the rotors pretty easy. I'm interested to see how many hours they charge me for the two combined. I'm expecting them to charge me separately....like charging for a thermostat install when doing a water pump.