FYI: Creative Autoworks

[jojogoya88]

I know i posted up about over a month ago about this but just thought i should post again with some new info. My co-worker that i see every now and then when i work during vacations, has an b7 too. About almost 2 months ago he ordered the Creative Exhaust that i have cus he saw mine and loved it....i warned him about Creative that they are skeemers and are a bunch of bullshit, but he said w/e and went on with it.

Turns out that almost 3 months later, he just canceled the order the other day, he said they kept telling him bs excuses and all that crap. Doesnt know what to do now cus he really likes the exhaust, is there any other way he can get that exhaust???

[nadroj81]

buy it from britalman, aren't thye the same.
creative is a bunch of creative scam artists

[TinaTbolt]

firstly... Scam artists take your money, use it, and then disappear. it sounds as though you got your money back, so doesnt seem like you got scammed. secondly, very uncool and unprofessional like to post up on a forum (of all places) to complain. freaking pick up a phone an call. i answer the fucking phones, so im sure i can take care of it. thirdly, as of right now, we are out of stock on our exhausts, and are looking for people to put down deposits so that we can make an order. our exhaust got sold and we are no longer in charge of manufacturing it ( it was bought out by CA Designs) so when we order, we can only do so in bulk, so its very expensive to order the exhausts with our own money. if youre interested in an exhaust, give me -Tina- a call at creative, and ill be sure to take care of you. just because AZ seems to have such an issue with Creative, we'll put a discount on all of our exhausts. JUST A PRE WARNING (just cuz you all think were scammers) -since we dont have the exhaust right now, it will take 6 weeks to order in. the more orders we get the sooner we can place the large order. anyways, if any of you have a problem with us, why dont you face us personally rather than throwing a fit here on AZ. I was a Creative customer before i became an employee, and i only decided to work here because i felt that James was an awesome, down to earth guy, and he treated me and my friends with the utmost respect. so once again, if you got a problem, take it up with us, if not, then take ur bitching elsewhere.

[RODRIC1]

DAM STRAIGHT TINA ur awesome WOOOOO go creative maybe tomorow we can get ur car slammed on the VAG!!!

[RealSanaii]

firstly... Scam artists take your money, use it, and then disappear. it sounds as though you got your money back, so doesnt seem like you got scammed. secondly, very uncool and unprofessional like to post up on a forum (of all places) to complain. freaking pick up a phone an call. i answer the fucking phones, so im sure i can take care of it. thirdly, as of right now, we are out of stock on our exhausts, and are looking for people to put down deposits so that we can make an order. when we order, we can only do so in bulk, so its very expensive to order the exhausts with our own money. if youre interested in an exhaust, give me -Tina- a call at creative, and ill be sure to take care of you. just because AZ seems to have such an issue with Creative, we'll put a discount on all of our exhausts. JUST A PRE WARNING (just cuz you all think were scammers) -since we dont have the exhaust right now, it will take 6 weeks to order in. the more orders we get the sooner we can place the large order. anyways, if any of you have a problem with us, why dont you face us personally rather than throwing a fit here on AZ. I was a Creative customer before i became an employee, and i only decided to work here because i felt that James was an awesome, down to earth guy, and he treated me and my friends with the utmost respect. so once again, if you got a problem, take it up with us, if not, then take ur bitching elsewhere.

wow...calm down there.

It ok for us to post up here to warn other memebers about stuff like this.
I had the same problem when I ordered my Tein Coils. If people have told me this stuff here, or I searched the forums of horror stories, I would have not ordered it from there.
I'm sure they are not bad people but they don't kno how to handle anything, including customer service. Many of us called them numerous times and they just either didn't have an answer or just lied to us. I heard from you on the other thread that your managemnt has changed but this comes up and it's a big let down for all of us.
Hopefully everything goes well.

[TinaTbolt]

well theres a new sheriff in town, so why dont you order some shit, and see where it takes you.

[Jmaak]

secondly, very uncool and unprofessional like to post up on a forum (of all places) to complain. freaking pick up a phone an call. i answer the fucking phones...if you got a problem, take it up with us, if not, then take ur bitching elsewhere.

Real Professional.....[rolleyes]

This is a public forum, if they want to talk trash about a company that they feel mistreated them, then what is the problem with that?

I for one am glad there are posts like these. Unless I misunderstood, creative took his money and offered no product for three months. Yes, he did get his money back, but only after complaining. My question is, did they specifically tell him when he ordered that it would not come in until others ordered, or just give a bs answer?

[TinaTbolt]

beats me, i wasn't there when he did it. all in all, if you get anything out of this post, just know that we have shaped up and cleaned out. before there were not enough people working here to handle all the jobs we were getting. everything has been taken care of, and were ready to clear our name. just because a few people had a bad experience, doesn't mean that the thousands of other people that have come to us had the same. a matter a fact, i was referred here by someone who told me they had an awesome experiance. i guess you can only judge a place if you've dealt with them yourself. so all of you are welcome to give us a try, and not be disappointed.

[agkellyboy]

So Tina, you were the one who told me that James would be out until Monday? Still haven't heard from him since December 28th after faxing, calling, and emailing. I first contacted Creative in September about the exhaust, and after repeatedly calling for a tracking number for something that was never being shipped, it was shipped on December 22nd. When the box came, well, you all can see for yourselves:

http://www.clutchdecs.com/creative/pictures/picture-12.jpg
http://www.clutchdecs.com/creative/pictures/picture-13.jpg
http://www.clutchdecs.com/creative/pictures/picture-10.jpg
http://www.clutchdecs.com/creative/pictures/picture-9.jpg

As you can see, it kind of made for a sucky Christmas morning. James said he would have FedEx come and pick it up and send out a new one, but I haven't heard from him since the 28th.

Tina, you know the importance of a vendor's reputation on forums. So please, can I get a straight no-bull answer on when this damaged system can be picked up? If nothing is resolved by the end of this week, John Voss at AWE can certainly expect a phone call.

[RODRIC1]

well said T everyone deserves a second chance "i guess you can only judge a place if you've dealt with them yourself." I had an awesome experience and it keeps getting better!!!

[TinaTbolt]

So Tina, you were the one who told me that James would be out until Monday? Still haven't heard from him since December 28th after faxing, calling, and emailing. I first contacted Creative in September about the exhaust, and after repeatedly calling for a tracking number for something that was never being shipped, it was shipped on December 22nd. When the box came, well, you all can see for yourselves:

As you can see, it kind of made for a sucky Christmas morning. James said he would have FedEx come and pick it up and send out a new one, but I haven't heard from him since the 28th.

Tina, you know the importance of a vendor's reputation on forums. So please, can I get a straight no-bull answer on when this damaged system can be picked up? If nothing is resolved by the end of this week, John Voss at AWE can certainly expect a phone call.

I remember speaking to you-actually i think i spoke to your dad. shipping is not our fault. we can not follow FedEx around and watch them. i guess, just like everyone else, we just have to trust them when they take care of shit. james and i both did our very best, and we paid a large amount of money to get that exhaust over nighted to you. James even drove all the way up to LA on a Friday afternoon (for anyone who lives down here, you know what thats like) to make sure that he could get your gift sent out on time. so in all honesty, we are dealing with ur issue best as possible. and on top of that DON'T YOU THINK WE DESERVE AN XMAS TOO? we left the office on the 24th and came back on the 7th. im sorry we didn't ditch our families to come take care of your exhaust, that we tried oh so hard to get to you on time. we apologized over and over again, and we did offer to fix it. we've been in the office dealing with massive phone calls and messages. you know, it would be nice to have a little sympathy and understand that although we try our bests, sometimes thing fall through the loops. it happens to all companies. the fact that were going to fix your exhaust and actually loose money on the sale should mean something to you and our customers + i think your new exhaust is on its way. so tell me how we did not take care of you fast enough!?!?!?

[Jmaak]

.....So shipping an exhaust in a box originally intended for wheels, albeit duct tapped, is the best Creative has to offer?

To say that Fed Ex damaged the shipment is pretty lame to be honest. As a business you should know the things that packages are subjected to when shipping. If it truly was Fed Ex's fault, then you would not lose out on any money, as you say you would. Something here isn't adding up.

[ItsThat2.0T]

Tina, perhaps you need to re-read what you are posting here. You are extremely unprofessional; cursing at and criticizing customers for expected proper service.

Looking to get into sales myself, it is difficult to understand as to why you treat potential buyers on a forum so disgustingly. You do not deserve that job.

[TinaTbolt]

listen, the damn thing is getting fixed. we are taking care of it. i don't know how much more blunt you guys want us to be in all of this. if have a problem, my apologies. the box, like stated before, was not shipped from creative. it was shipped out of LA. we were not responsible for the terrible boxing and the terrible shipping, although were getting the blame. on top of that, were fixing the problem at our cost. once again, what more do you want from us?

[TinaTbolt]

Tina, perhaps you need to re-read what you are posting here. You are extremely unprofessional; cursing at and criticizing customers for expected proper service.

Looking to get into sales myself, it is difficult to understand as to why you treat potential buyers on a forum so disgustingly. You do not deserve that job.

wait? disgustingly? im sorry i cursed alittle, but understand how its frustrating that someone is posting terrible things about the company that i work so hard for. i think anyone would be upset and disappointed at the sight of it. im telling everyone that we'll fix the problems, and instead of everyone excepting the apology and moving on, they continue to bash. tell me if you wouldnt be upset if someone had done the same to your company.

[Noffy]

just because AZ seems to have such an issue with Creative, if any of you have a problem with us, why dont you face us personally rather than throwing a fit here on AZ.


Good business practice, attack all of us because several people have gotten the run around from you. I kind took all the bitching and complaining with a grain of salt, but now after seeing you lash out at the rest of us. I don't think so.

[agkellyboy]

How can you be losing money on the sale if you have my money and I have a beat-up box of bent pipes that aren't usable?

James even drove all the way up to LA on a Friday afternoon (for anyone who lives down here, you know what thats like) to make sure that he could get your gift sent out on time.

the box, like stated before, was not shipped from creative. it was shipped out of LA.
If James went up to LA to ship it, then did he not see the box wrapped up?

The rest of the pics:

http://www.clutchdecs.com/creative/pictures/picture-4.jpg
http://www.clutchdecs.com/creative/pictures/picture-6.jpg
http://www.clutchdecs.com/creative/pictures/picture-5.jpg

and the S4 Rear valence shoved underneath the pipes:
http://www.clutchdecs.com/creative/pictures/picture-3.jpg

[TinaTbolt]

we'll be losing money because to fix all that is going to cost more than what your dad paid us for.
before anything goes further, i just found this in my PM's and i wanted to thank agkellyboy for sending it to me right now. it made me feel much better to see someone step back and understand that were doing our best. so thank you : "Thanks for getting back to me, while getting the destroyed box sucked, I really do appreciate everything you did to get the exhaust here. I just wish the whole transaction could have gone easier for you and my dad. Now that you are all back, can you ask James to get back to us soon? I'll never know who's fault the damaged system was, but I don't need it taking up space in my garage. Thank you again."

[Buttafuoco]

you know, it would be nice to have a little sympathy and understand that although we try our bests, sometimes thing fall through the loops. it happens to all companies.

false.

most vendors would inform the customer that the product will not be immediately available...this is called backorder, tina.

the beauty of it is that it provides your customers with options...they can shop around or wait for the product to be available..

taking customer money before the product can ship is bush league...

[agkellyboy]

Alright I'm calming down a bit, this thread got me pretty worked up. I understand the difficulties in business, I just want to trust that the company I'm dealing with is honest and will do what they can to ship a good and desirable product. I really want this to work out, the Britalman system looks the best and from its description, sounds the best. But I don't want it to carry on for too long. Would you mind PMing me with some info that would help me know that something is physically being done to solve our problem?

[jojogoya88]

So Tina, you were the one who told me that James would be out until Monday? Still haven't heard from him since December 28th after faxing, calling, and emailing. I first contacted Creative in September about the exhaust, and after repeatedly calling for a tracking number for something that was never being shipped, it was shipped on December 22nd. When the box came, well, you all can see for yourselves:

http://www.clutchdecs.com/creative/pictures/picture-12.jpg
As you can see, it kind of made for a sucky Christmas morning. James said he would have FedEx come and pick it up and send out a new one, but I haven't heard from him since the 28th.

Tina, you know the importance of a vendor's reputation on forums. So please, can I get a straight no-bull answer on when this damaged system can be picked up? If nothing is resolved by the end of this week, John Voss at AWE can certainly expect a phone call.

When i got mine in, it came packaged PERfectly, with foam filling up the spaces, but the stainless steel pipes looked 10% used, like a little dirty, cleaned it up before it went on...

[jojogoya88]

well theres a new sheriff in town, so why dont you order some shit, and see where it takes you.

Sooooo, whos the new sheriff? Il notify my co-worker about this..just maybe.

[jojogoya88]

well said T everyone deserves a second chance "i guess you can only judge a place if you've dealt with them yourself." I had an awesome experience and it keeps getting better!!!

There in door service is proboboly top notch...but the rest i dont think so...

lol try to find that 5 page long thread about them, and theres another thread about them there too...

[TinaTbolt]

You know, I feel as though this thread is going nowhere. if everyone wants to talk about how they feel about creative, than, you know, youre right. you do have the right to jump on the forum and discuss how you feel. if you guys are interested in our business, give us a call, and like i said before i will do my best to take care of all/any issues/interests that you may have. once again, things have changed and i will do my best to accommodate to your needs. as for everyone who already has a set opinion on us, i hope that you may change your mind and give us another chance. im sorry for my "unprofessional" language, but i got alittle over emotional about this topic because i love my job and where i work. everyone is like family
thanks

[agkellyboy]

i think your new exhaust is on its way
This may be dangerous, but could you PM a tracking number?

[jojogoya88]

I remember speaking to you-actually i think i spoke to your dad. shipping is not our fault. we can not follow FedEx around and watch them. i guess, just like everyone else, we just have to trust them when they take care of shit. james and i both did our very best, and we paid a large amount of money to get that exhaust over nighted to you. James even drove all the way up to LA on a Friday afternoon (for anyone who lives down here, you know what thats like) to make sure that he could get your gift sent out on time. so in all honesty, we are dealing with ur issue best as possible. and on top of that DON'T YOU THINK WE DESERVE AN XMAS TOO? we left the office on the 24th and came back on the 7th. im sorry we didn't ditch our families to come take care of your exhaust, that we tried oh so hard to get to you on time. we apologized over and over again, and we did offer to fix it. we've been in the office dealing with massive phone calls and messages. you know, it would be nice to have a little sympathy and understand that although we try our bests, sometimes thing fall through the loops. it happens to all companies. the fact that were going to fix your exhaust and actually loose money on the sale should mean something to you and our customers + i think your new exhaust is on its way. so tell me how we did not take care of you fast enough!?!?!?

James even drove all the way up to LA on a Friday afternoon (for anyone who lives down here, you know what thats like) to make sure that he could get your gift sent out on time. I was told when i was waiting for my shipment probobly around day #23, that james will run the exhaust to the office if he can send it out in time cus the UPS/FEDEX truck justtttt left....lolz

we apologized over and over again, and we did offer to fix it. lol i owuldnt think of sending that back...

The exhaust shouldnt of been packaged like that in the first place, it should came in like how mine came in, all wrapped up a lot, and box filled in with a foam gun so it provides extra protection.

[TinaTbolt]

Sooooo, whos the new sheriff? Il notify my co-worker about this..just maybe.
It would be me :)

[jojogoya88]

listen, the damn thing is getting fixed. we are taking care of it. i don't know how much more blunt you guys want us to be in all of this. if have a problem, my apologies. the box, like stated before, was not shipped from creative. it was shipped out of LA. we were not responsible for the terrible boxing and the terrible shipping, although were getting the blame. on top of that, were fixing the problem at our cost. once again, what more do you want from us?

To hand your business over to me, because in 5-6 years im alraedy going to be running a multi-million dollar business with over 150 employees....

Whats the going price from creative so i can make audizine happy???

[jojogoya88]

[QUOTE=agkellyboy;2155574]How can you be losing money on the sale if you have my money and I have a beat-up box of bent pipes that aren't usable?

Bent pipes = more power...





lol

you can order bent pipes from any MAHOR car part distributor

[jojogoya88]

Originally Posted by tinaalia View Post
you know, it would be nice to have a little sympathy and understand that although we try our bests, sometimes thing fall through the loops. it happens to all companies.
false.

First off no, not ALL companies.

A Company should try its best to not have anything falling through "loops" and swoops....A big company like you guys (im sure u guys consider yourself big since the big scene on MTV Pimp my Ride), should try your hardest not to have these loops, and GOD FORBID something does, you guarantee the customer that problem will be fixed and because of the problem, satisfy the customer by giving a discount or something along the lines of good stuff/bonuses

[TinaTbolt]

James even drove all the way up to LA on a Friday afternoon (for anyone who lives down here, you know what thats like) to make sure that he could get your gift sent out on time. I was told when i was waiting for my shipment probobly around day #23, that james will run the exhaust to the office if he can send it out in time cus the UPS/FEDEX truck justtttt left....lolz

we apologized over and over again, and we did offer to fix it. lol i owuldnt think of sending that back...

The exhaust shouldnt of been packaged like that in the first place, it should came in like how mine came in, all wrapped up a lot, and box filled in with a foam gun so it provides extra protection.

yes, i understand. i already said that we didnt package the box or ship it. James just went up there to make sure the guy who was packaging it, sent it out. i just wanted them to know the effort we put into this. and im looking in the computer right now. it says his dad placed the order in December, and the only thing we promised is that it would be there before christmas, because thats all he asked for. we filed a claim through FedEx, theyre/they have come to pick it up, and we have begun to take care of it. if we had shipped it though our place, you would have received it with the foam filling, just like how we send out all of our exhaust. once again, we really do apologize, and we will take care of it asap. its after office hours, so i cant send you a tracking number now, but ill call you/your dad tomorrow and we will discuss this over the phone. thanks

[jojogoya88]

IL tell you what Tina, you give my co-worker a call around 12101230 ny time tomorrow, or around 4 ny time.......

Hel let me know if creative called, and that his exhaust will be ordered/on backorder, hes fucking fed up....

His name is chris and his # is ...check ur pm

[TinaTbolt]

when did he order it? i dont think we have any on order, and i cant check cuz im not in the office right now

[agkellyboy]

Hel let me know if creative called, and that his exhaust will be ordered/on backorder, hes fucking fed up....


when did he order it? i dont think we have any on order, and i cant check cuz im not in the office right now


and im looking in the computer right now. it says his dad placed the order in December

Things aren't matching up at all.

[TinaTbolt]

i AIMed James and he told me about the order. hes not in the office anymore.
-dude, are you going to keep challenging me? lol, if you want to carry on a convo, PM me your number and ill call you when i get into the office tomorrow

[Noffy]

You know, I feel as though this thread is going nowhere. if everyone wants to talk about how they feel about creative, than, you know, youre right. you do have the right to jump on the forum and discuss how you feel. if you guys are interested in our business, give us a call, and like i said before i will do my best to take care of all/any issues/interests that you may have. once again, things have changed and i will do my best to accommodate to your needs. as for everyone who already has a set opinion on us, i hope that you may change your mind and give us another chance.
thanks


Tina, this is much better. If I were you I would just leave this post and handle those order problems by some other means. This post hasn't gone well for creative and since people are calming down it would be best to just concentrate on those persons who have orders with you in a more private method.

[TinaTbolt]

already on it :)

[TSlice]

How many potential customers did Creative just lose? How unprofessional...

[Agrippa]

How many potential customers did Creative just lose? How unprofessional...

Milltek. Thanks for making it easier. Despite all the he said, she said in this thread I found it pretty valuable. Many thanks to the community for sharing their experiences.

[vinny.dtw]

Let it go homeslice. It aint your war, so why start shizzle. Let this thread die.

[nadroj81]

you guys aren't even forum sponsored anymore. I think AZ found out you guys suck and banned you.
let me tell you, one of my careers is being 1/3rd owner in a 1mm+ revenue small business. We always answer phones, email and have 0 complaints from customers. our only non-repeat customers are b/c of price, however sooner or later they come back.

creative should just close shop, or stop selling on here. it shouldn't take 2 pages of posts to realize the sheriff is just another scam artist.

[ABL2point0T]

Hey Tina, with the way you respond to customers, I will never buy anything from Creative. You treat everyone in this thread like they were idiots. If someone isn't happy, its never the customers fault. Maybe creative needs to do some more house cleaning.

[TinaTbolt]

wait a sec... treating everyone like they're idiots?? hang on...
i believe i apologized, i believe i told everyone id fix their problems and that things have changed, and i believe that I've already started making amends with the people who have PMed me. i started working at Creative at the beginning of December, and im doing my best to keep everyone satisfied. i apologized for being aggressive in the start of the thread and explained that it was because i saw someone attacking something i felt strongly about. i'm sorry, im a chick, i got emotional. i didn't blame any customers for anything, and i told them i would fix the problem-read my post in this thread, other than the first one (which i apologized for) i continually offered to help and amend problems and additionally i offered discounts in an attempt to show alittle push to satisfy.

[B5 SLPR]

Wow, I was just checkin up on the forums and decided to read this cause I deal with Creative some. I don't know what happened or any of the details but I've never had any problems with them. They've been great for me and helped me out alot.

[grauler02]

I love lamp

[Anthony]

I don't see this continuing to go anywhere but further down. Locking.