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  1. #1
    Active Member Two Rings Cadx6's Avatar
    Join Date
    Aug 31 2013
    AZ Member #
    122203
    Location
    Illinois

    Overhead Camera View Issue

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    Hey Audi -
    Any progress in addressing the software issue present in most of the 2018 models with the new technology where the overhead camera view returns to "Graphic" instead of "Camera" even though it's supposed to default to the last setting? Since it's present in so many vehicles and has dragged on since the first 2018s hit dealers' lots - people are beginning to get really perturbed. In my case I rely on the feature to prevent curbing my wheels when pulling in/out of a parking space next to a curb, as well as seeing an actual picture if something is approaching from the rear - not just a red line. It works reliably in my 2017 Q7 Prestige & also worked when I had my 2017 A4 Prestige. My particular problem now is with my 2018 Q5 Prestige.
    For your reference - this is a thread I started in the MK II Q5 forum of Audi World. There are numerous others in the forums for other 2018 models -https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/top-view-camera-issue-2933609/page7/
    2017 Q7 Prestige, Glacier White
    2018 Q5 Prestige, Ibis White

    Gone - 2017 A4 Prestige, Glacier White
    Gone - 2013 Q7 S-Line Prestige, Orca Black
    Gone - 2013 TTS Prestige, Phantom Black Pearl

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by Cadx6 View Post
    Hey Audi -
    Any progress in addressing the software issue present in most of the 2018 models with the new technology where the overhead camera view returns to "Graphic" instead of "Camera" even though it's supposed to default to the last setting? Since it's present in so many vehicles and has dragged on since the first 2018s hit dealers' lots - people are beginning to get really perturbed. In my case I rely on the feature to prevent curbing my wheels when pulling in/out of a parking space next to a curb, as well as seeing an actual picture if something is approaching from the rear - not just a red line. It works reliably in my 2017 Q7 Prestige & also worked when I had my 2017 A4 Prestige. My particular problem now is with my 2018 Q5 Prestige.
    For your reference - this is a thread I started in the MK II Q5 forum of Audi World. There are numerous others in the forums for other 2018 models -https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/top-view-camera-issue-2933609/page7/
    Hello,

    Thank you for reaching out and making us aware of this particular concern with the overhead camera on your vehicle. If you are able to send me a PM with your VIN and contact information I can gather some research and determine if there is a TSB or other applicable action available. Thank you!

    Best regards,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Established Member Two Rings dbuxton13's Avatar
    Join Date
    Apr 20 2016
    AZ Member #
    372106
    Location
    Germany

    There are reports on the Facebook B9 S4 owners group of a possible MMI update coming in a couple months that will fix this, can you confirm? It seems pretty pointless to have this awesome topview camera system, only to have the car revert constantly back to the useless black 'graphic' mode nearly every time I put the car in reverse.
    B9 S4



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