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  1. #1
    Established Member Two Rings Indskyz's Avatar
    Join Date
    May 31 2016
    AZ Member #
    374075
    Location
    Virginia Beach

    Poor quality C6 A6 genuine Audi replacement headlights

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    I Have to say that I am thoroughly disappointed in the 2 replacement headlights I received from Audi genuine parts.
    I had to replace it due to a goose flying into it.
    After replacement, the headlight continually has moisture in it. I had that one warrantied out with a new one and it does the same thing.
    I approached Audi of Virginia Beach and they stated they cannot do anything for me or replace it because there is a Service Bulletin stating this happens.
    Well that is not acceptable. This headlight is $1200+ dollars. My passenger side headlight never has this issue. only the new driver side.
    During the summer it is minimal, but with the cold weather hear, after washing my car, there is water/condensation in the headlight for 4-5 days after. It may dry up if the outside temp gets hot enough to dry it out.
    So at Cars and Coffee or any AUDI meet I attend, I always get, what is wrong with your headlights???
    Well AUDI apparently knows about this, but does not want to provide an adequate solution.

    I look forward to a response from AUDI regarding this matter.

    Currently an unsatisfied customer
    Mr. Harris
    2010 A6 Prestige 3.0T
    GIAC Stage 2+ w/AWE Pulley
    AFE Air filter w/custom silicone piping
    2.5" Custom Cat-back Exhaust w/Magnoflow Resonated X-Pipe and Mufflers
    ST Coil Overs, H&R Rear Sway Bar

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by Indskyz View Post
    I Have to say that I am thoroughly disappointed in the 2 replacement headlights I received from Audi genuine parts.
    I had to replace it due to a goose flying into it.
    After replacement, the headlight continually has moisture in it. I had that one warrantied out with a new one and it does the same thing.
    I approached Audi of Virginia Beach and they stated they cannot do anything for me or replace it because there is a Service Bulletin stating this happens.
    Well that is not acceptable. This headlight is $1200+ dollars. My passenger side headlight never has this issue. only the new driver side.
    During the summer it is minimal, but with the cold weather hear, after washing my car, there is water/condensation in the headlight for 4-5 days after. It may dry up if the outside temp gets hot enough to dry it out.
    So at Cars and Coffee or any AUDI meet I attend, I always get, what is wrong with your headlights???
    Well AUDI apparently knows about this, but does not want to provide an adequate solution.

    I look forward to a response from AUDI regarding this matter.

    Currently an unsatisfied customer
    Mr. Harris
    Hello Mr. Harris,

    Thank you for reaching out and providing your feedback on the replacement headlights you purchased for your Audi A6. In order for us to fully research and analyze this matter we require some additional information in the form of your VIN, email address and best contact information. Headlights and their respective systems are covered under the New Vehicle Limited Warranty for a period of four years or 50,000 miles, whichever occurs first (barring outside influence or normal wear). That being said we would like to evaluate the situation and see if there are any additional opportunities available. I look forward to hearing back from you so I can open up a case.

    Regards,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Established Member Two Rings Indskyz's Avatar
    Join Date
    May 31 2016
    AZ Member #
    374075
    Location
    Virginia Beach

    Quote Originally Posted by Audi USA View Post
    Hello Mr. Harris,

    Thank you for reaching out and providing your feedback on the replacement headlights you purchased for your Audi A6. In order for us to fully research and analyze this matter we require some additional information in the form of your VIN, email address and best contact information. Headlights and their respective systems are covered under the New Vehicle Limited Warranty for a period of four years or 50,000 miles, whichever occurs first (barring outside influence or normal wear). That being said we would like to evaluate the situation and see if there are any additional opportunities available. I look forward to hearing back from you so I can open up a case.

    Regards,
    Pm'd
    2010 A6 Prestige 3.0T
    GIAC Stage 2+ w/AWE Pulley
    AFE Air filter w/custom silicone piping
    2.5" Custom Cat-back Exhaust w/Magnoflow Resonated X-Pipe and Mufflers
    ST Coil Overs, H&R Rear Sway Bar

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