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  1. #1
    Established Member Two Rings n8vs3's Avatar
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    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Recommend dealer for service in West LA (prepaid Audi Care)

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    My nearest dealer is Audi of Beverly Hills but I have been less than satisfies with their service department (cramped service space..careless techs, car comes back with scuff marks). My other options are Keys Audi and Audi of Santa Monica. Any recommendations?

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  2. #2
    Established Member Two Rings 1S32K16's Avatar
    Join Date
    Jul 07 2016
    AZ Member #
    375877
    Location
    Los Angeles

    I live in Westwood/Brentwood drove to Audi Pacific to service my S3. Highly recommend Francisco in service. I was referred to him by another member and was very happy with the service and quality of work form this dealer. Not I leased my S3 from Keyes but know dealers on this side of town aren't always the easiest or best to work with for routine service.
    2016 Monsoon Gray S3 with black optic package, 15% llumar tint, Emmanuele design springs, 19' Forgestar CF5's, Audi resonator delete pipe, OEM aluminum mirror covers, JB1, TAG Trunk emblem black out package, Lamin-X smoke tint taillights & headlights

  3. #3
    Veteran Member Four Rings skiracerblah's Avatar
    Join Date
    Jan 03 2011
    AZ Member #
    68980
    My Garage
    Evo X MR : 290whp, 313 lbs/torque @ 24psi; Evo IX : 383whp, 383 lbs/torque @ 28psi E85
    Location
    San Fernando Valley, CA

    I haven't found a good place yet in West LA, but i know to avoid Beverly Hills Audi...
    Sorry for newbie questions, this is my 1st Audi
    Current: Phantom Black '2011 S4 S-Tronic Premium Plus, Sports Rear Diff, JL Audio subwoofer upgrade, Milltek Resonated Exhaust
    Old cars:
    Evo X MR-Touring stock, but tuned by RRE: 290whp, 313 lbs/torque @ 24psi 91 octane
    Evo IX tuned by RRE: 383whp, 383 lbs/torque @ 28psi E85 ethanol fuel

  4. #4
    Established Member Two Rings n8vs3's Avatar
    Join Date
    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Quote Originally Posted by skiracerblah View Post
    I haven't found a good place yet in West LA, but i know to avoid Beverly Hills Audi...
    Ya.. BH Audi is supposed to be building a new service station down by 10FWY, but the current space is horrendous. Last time I was there, the small service area was packed with cars and I saw techs sliding between cars holding parts and tools. No wonder customers' cars get dinged up.



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  5. #5
    Established Member Two Rings n8vs3's Avatar
    Join Date
    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Quote Originally Posted by 1S32K16 View Post
    I live in Westwood/Brentwood drove to Audi Pacific to service my S3. Highly recommend Francisco in service. I was referred to him by another member and was very happy with the service and quality of work form this dealer. Not I leased my S3 from Keyes but know dealers on this side of town aren't always the easiest or best to work with for routine service.
    Thanks.. just scheduled an appointment with Audi Pacific.

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  6. #6
    Established Member Two Rings 1S32K16's Avatar
    Join Date
    Jul 07 2016
    AZ Member #
    375877
    Location
    Los Angeles

    Quote Originally Posted by n8vs3 View Post
    Thanks.. just scheduled an appointment with Audi Pacific.

    Sent from my ONEPLUS A3000 using Tapatalk
    That's great, I felt very comfortable leaving my car with them. I sent you a PM with more details. Looks like you have an S3. Maybe we will see each other driving around.
    2016 Monsoon Gray S3 with black optic package, 15% llumar tint, Emmanuele design springs, 19' Forgestar CF5's, Audi resonator delete pipe, OEM aluminum mirror covers, JB1, TAG Trunk emblem black out package, Lamin-X smoke tint taillights & headlights

  7. #7
    Veteran Member Four Rings skiracerblah's Avatar
    Join Date
    Jan 03 2011
    AZ Member #
    68980
    My Garage
    Evo X MR : 290whp, 313 lbs/torque @ 24psi; Evo IX : 383whp, 383 lbs/torque @ 28psi E85
    Location
    San Fernando Valley, CA

    Santa Monica Audi works best for me logistically since i'm commuting from Calabasas to Century City. Any good/bad experiences at Santa Monica Audi?
    Sorry for newbie questions, this is my 1st Audi
    Current: Phantom Black '2011 S4 S-Tronic Premium Plus, Sports Rear Diff, JL Audio subwoofer upgrade, Milltek Resonated Exhaust
    Old cars:
    Evo X MR-Touring stock, but tuned by RRE: 290whp, 313 lbs/torque @ 24psi 91 octane
    Evo IX tuned by RRE: 383whp, 383 lbs/torque @ 28psi E85 ethanol fuel

  8. #8
    Established Member Two Rings n8vs3's Avatar
    Join Date
    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Quote Originally Posted by skiracerblah View Post
    Santa Monica Audi works best for me logistically since i'm commuting from Calabasas to Century City. Any good/bad experiences at Santa Monica Audi?
    I have no experience with SM Audi, but Yelp review is mixed on their service department.

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  9. #9
    Established Member Two Rings
    Join Date
    May 27 2017
    AZ Member #
    400178
    Location
    North Hollywood

    Anyone have experience at either Keyes Van Nuys or Rusnak Pasadena?
    2017 A6 3.0 Prestige, Brilliant Black, B.O. Package | Borla Mufflers | Roc-Euro Intake | 5% Tint on all back windows, 20% front doors | JL Audio XD7005V2 | JL Audio 10"W3 | deAutoLED LED Strip in trunk, Red LED for footwells | Clear Bra for front end, side views, door edges & rear bumper/trunk area | Hard wired Dash Cam.

  10. #10
    Active Member Two Rings owaterfield4's Avatar
    Join Date
    Feb 13 2017
    AZ Member #
    393200
    Location
    LA California

    I have been to Keyes Van Nuys and they are pretty good in there. The service manager is a nice guy and will help you out as best he can.

    Sent from my XT1650 using Audizine mobile app

  11. #11
    Active Member One Ring
    Join Date
    Mar 19 2012
    AZ Member #
    90182
    Location
    Northridge, CA

    I've gone to Keyes a few times and their service guys are really friendly, helpful and very informative. No issues with my cars after I get them back. They are good with loaners and never had an issue getting one. They dont push hard on "extra" services needed and they don't get offended if you turn it down.

    SM Audi service if more convenient for me to get to because of work, but their service pricing is much higher than Keyes and are really aggressive in pushing services you dont need.

  12. #12
    Veteran Member Four Rings oatzel's Avatar
    Join Date
    Jun 02 2004
    AZ Member #
    2350
    Location
    LA

    Quote Originally Posted by ClaudeG View Post
    Anyone have experience at either Keyes Van Nuys or Rusnak Pasadena?
    Happy with my first experience at Keyes last week. Took my car in for its 35K service and a weird noise. Luckily I had video of the sound, and once I showed it to them, they worked with Audi to get authorization to repair it since it wasn't throwing any codes. Audi was a bit slow to respond so including the weekend they had my car for almost 6 days, but as far as I can tell that was more on Audi than on Keyes. Ultimately replaced the secondary water pump. Had a loaner the entire time too so only real issue was missing my car.
    Current: '14 allroad, Premium +, Sport, Black on Black, H&R c/o, Magnaflow exhaust, Hotchkis swaybars, Neuspeed Gunmetal RSe102, CR-15

    Old: '12 4dr GTI Autobahn, Black on Black
    07 s4 avant, ibis, stasis exhaust, vogtland c/o, h-sport rs4 sways, vmr gunmetal v710s, 50/35% tint
    09 A4 2.0t
    03 a4 3.0qms
    00 1.8TQ

  13. #13
    Established Member Two Rings n8vs3's Avatar
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    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Quote Originally Posted by darkme8t View Post
    I've gone to Keyes a few times and their service guys are really friendly, helpful and very informative. No issues with my cars after I get them back. They are good with loaners and never had an issue getting one. They dont push hard on "extra" services needed and they don't get offended if you turn it down.

    SM Audi service if more convenient for me to get to because of work, but their service pricing is much higher than Keyes and are really aggressive in pushing services you dont need.
    I have no experience with Keyes Audi, but didn't have a pleasant experience with their sister Lexus franchise when I brought in our Lexus SUV (that has since been sold) in for service. At Keyes Lexus, the service advisor was pushing hard on extras services like his salary was dependent on it.

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  14. #14
    Established Member Two Rings
    Join Date
    May 27 2017
    AZ Member #
    400178
    Location
    North Hollywood

    Thanks for the feedback! And sorry for jacking the thread for a moment!

    Does everyone wait for the 9k-10k miles or change oil before then?
    2017 A6 3.0 Prestige, Brilliant Black, B.O. Package | Borla Mufflers | Roc-Euro Intake | 5% Tint on all back windows, 20% front doors | JL Audio XD7005V2 | JL Audio 10"W3 | deAutoLED LED Strip in trunk, Red LED for footwells | Clear Bra for front end, side views, door edges & rear bumper/trunk area | Hard wired Dash Cam.

  15. #15
    Veteran Member Three Rings AK47's Avatar
    Join Date
    Dec 18 2007
    AZ Member #
    23472
    My Garage
    1970 Datsun 240Z
    Location
    Sierra Madre, CA

    Quote Originally Posted by ClaudeG View Post
    Anyone have experience at either Keyes Van Nuys or Rusnak Pasadena?
    Avoid Rusnak. They gave me lots of crap about my mods, and almost didn't want to service my car. When I used to go to McKenna, they had no issues with my mods, and never got flagged TD1.

  16. #16
    Established Member Two Rings n8vs3's Avatar
    Join Date
    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    Had my S3 serviced at Audi Pacific this morning. Worth the extra 15 mile drive. Experience was much better than Audi of Beverly Hills.

  17. #17
    Established Member Two Rings n8vs3's Avatar
    Join Date
    Jul 10 2016
    AZ Member #
    376090
    Location
    Los Angeles

    I did my 1st oil change (DIY) at 3K miles. Very easy to do with an oil extractor (purchased from ECS).

    For 2016 model year Audi, I believe the 1st oil change is 5K miles.

  18. #18
    Established Member Two Rings 1S32K16's Avatar
    Join Date
    Jul 07 2016
    AZ Member #
    375877
    Location
    Los Angeles

    Glad you felt the same as me. Worth the drive in my opinion.
    2016 Monsoon Gray S3 with black optic package, 15% llumar tint, Emmanuele design springs, 19' Forgestar CF5's, Audi resonator delete pipe, OEM aluminum mirror covers, JB1, TAG Trunk emblem black out package, Lamin-X smoke tint taillights & headlights

  19. #19
    Established Member Three Rings my_RS4's Avatar
    Join Date
    Apr 15 2016
    AZ Member #
    371876
    My Garage
    Beach Cruiser
    Location
    Venice

    Quote Originally Posted by n8vs3 View Post
    Had my S3 serviced at Audi Pacific this morning. Worth the extra 15 mile drive. Experience was much better than Audi of Beverly Hills.
    Yup. Def don't recommend Bev Hills Audi service unless you're into wasting money.


    Sent from my iPhone using Audizine
    IG @myRS4 | 2007 RS4 | Phantom Black | Ti Converted | Milltek'ed | KW H.A.S. kitted | Rotiformed (SPF DDT 19X10 +25) | PSSed 275/30/19 | LED DRL'ed + Citied + CC'd | H&R wheel spaced | 034 Density Line control armed | Hotchkis F + R Sway Barred | Apikol rear-diff mounted | JHM Lighweight Flywheeled | Ziza lit | Passport 9500ix hardwired | Dension Pro BT'ed | StopTech Brake Padded

  20. #20
    Established Member Three Rings ToddBrunswick's Avatar
    Join Date
    Dec 07 2015
    AZ Member #
    365512
    My Garage
    PorscheCayenne
    Location
    Culver City, CA

    Quote Originally Posted by skiracerblah View Post
    Santa Monica Audi works best for me logistically since i'm commuting from Calabasas to Century City. Any good/bad experiences at Santa Monica Audi?
    I took my A4 to SM Audi a few times for schedules service. They were fine. I appreciated that the service manager called me before plugging my car in to make sure it didn't have a tune on it.
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