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  1. #1
    Senior Member Three Rings 98A4TQ's Avatar
    Join Date
    Apr 22 2008
    AZ Member #
    27981
    Location
    Ct

    Timing chain tensioner

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    Hello AOA back in August 2015 my 2010 A4 was in the dealer to get the stage 2 of the oil consumption done. At that time I told the Service advisor to change out the timing chain tensioner if it didnt have the latest revision already. I also asked the SA for a quote on the complete timing chain service. I was quoted about $1000 for all the chains, guides, tensioner ect. I declined the chains and guides after speaking with a Audi master tech he said just change the failure prone timing chain tensioner. So about 4 days later I picked up the car. The service advisor told me I have the latest timing chain tensioner and all my parts were perfect. This past week I had some work going on with the car and looked into the inspection port for the timing chain tensioner. This is what I found



    The old style tensioner. When I asked for the tensioner to be swapped out. It even says on my service receipt that the car had the latest tensioner. Who dropped the ball here? The tech or the service advisor. Why they just couldn't replace the part I asked them replace is beyond me. Only reason I could think of is more money for the dealer in repairs when the timing chain tensioner fails or more money for the dealer when I buy a new car. Please fix this issue.

    2010 A4 | 2.0T | APR stage 1 | H&R springs & sways | Koni Yellows | P3 |

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Good morning, I am sorry to learn of your concerns and experience. I would like to discuss your concerns further. Expect a PM from me.
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Senior Member Three Rings 98A4TQ's Avatar
    Join Date
    Apr 22 2008
    AZ Member #
    27981
    Location
    Ct

    I didn't get very far with hoffman Audi. Take a look at my review of Hoffman Audi, Audi USA.

    https://www.facebook.com/story.php?s...00000142461423

    2010 A4 | 2.0T | APR stage 1 | H&R springs & sways | Koni Yellows | P3 |

  4. #4
    Established Member Two Rings
    Join Date
    Sep 04 2013
    AZ Member #
    122495
    Location
    NY, NY

    at yahoo, nothing there, "removed". a heavy hand moves in? did they deal with your chain or not? if you have paper and verified no part, that's a very big hit--$2g maybe for a dealer to go back in and worth a small claims suit or a consumer fraud complaint. If it blows, no engine.

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