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  1. #1
    Senior Member Two Rings
    Join Date
    Apr 24 2007
    AZ Member #
    17536
    Location
    USA

    Audi USA Sold Order Tracking?

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    Why is this so hard? I have placed a sold order for a 2018 S5 with my dealer. Why can't I go to an official Audi USA website and follow the progress of my car as it progresses through the stages finally arriving at my dealer? You offer this in the UK and I assume other countries. I do not want to rely on my brand specialist who hasn't followed up and enrolled me in the "owner in waiting" program which I am told provides very limited information.

    I have my COMM #, what do I do next?

    Thanks!

  2. #2
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Congratulations on your 2018 Audi S5! I appreciate your feedback on tracking your vehicle’s progress and will share this internally.

    The Owner In Waiting Program is a program for customers who have custom-ordered a vehicle to be built at the factory. This program helps customers stay informed about their new purchase and helps prevent defection.

    This program can provide email communications at five key phases of order fulfillment, each personalized to the customer’s specific order:
    • Factory Order Confirmation Email - congratulates a customer on their custom Audi vehicle order and sets expectations for the waiting process
    • Vehicle Production Email - notifies the customer that their Audi has gone into production
    • Transport to European Port Email - announces the production of the customer’s vehicle is complete and the vehicle journey to the U.S. has begun
    • Audi Genuine Accessories Email - notifies a customer about adding a personal touch to their ordered vehicle with Audi Genuine Accessories designed specifically for their new Audi
    • U.S. Port Arrival Email - announces that their vehicle has arrived in the U.S. and thanks them for waiting; further explains that the dealer will be in contact to schedule delivery of their custom Audi


    I can engage internal resources to obtain an update on the status of your vehicle order. Please send me a PM with your full name, contact info, and Commission Number.
    Last edited by Audi USA; 04-20-2017 at 09:05 AM.
    Mike
    Audi Social Community Manager

  3. #3
    Senior Member Three Rings SForePlayin''s Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138681
    My Garage
    2007 Honda Odyssey
    Location
    North Carolina
    Items for Sale

    It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.
    2014 S4 Ice Silver Metallic | Black Optic | DSG | Sport Diff | ADS | Fine Black Nappa | MMI Nav + | B&O | Carbon Atlas Inlays | Supercharged Badges | Advanced Key | OEM Floor and Trunk Mats | Michelin PSS A/S 3 | Lamin-x Yellow | deAutoLED | Carista |
    2003 A4 Sedan | Light Silver Metallic | MT6 | 3.0 Quattro | - Traded In

  4. #4
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by SForePlayin' View Post
    It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.
    Thank you for your feedback and suggestion. Customers can search for a vessel and track a vehicle’s progress on www.marinetraffic.com.
    Mike
    Audi Social Community Manager

  5. #5
    Veteran Member Four Rings antoff83's Avatar
    Join Date
    Jan 30 2009
    AZ Member #
    38102
    My Garage
    2017 Audi S7
    Location
    DEN USA
    Items for Sale

    Quote Originally Posted by SForePlayin' View Post
    It would be a nice touch if one of the emails contained the name of the vessel/RORO that the vehicle is on. I found it very interesting and exciting to track the ships progress using a marine traffic website while I was waiting for mine.
    And also once you get your actual 'ship departure' date from dealer you can go to http://www.pwl.de/en/services/liner/roro and based on this date can see which ship departed Emden on this specific date..
    17 AUDI //S7 | Sepang blue
    16 MB GLE450 ///AMG coupe | Diamond white
    14 AUDI //RS5 Coupe| Sepang blue gone but not forgotten
    04 BMW ///M3 Convert |Carbon black sold

  6. #6
    Registered Member One Ring
    Join Date
    May 10 2017
    AZ Member #
    399255
    Location
    Mission Viejo, CA

    Can anyone help with the current (and any future) status of commission #MZ8845?

  7. #7
    Veteran Member Four Rings hyperspeed's Avatar
    Join Date
    Feb 13 2004
    AZ Member #
    374
    Location
    Chino Hills, CA

    YGPM!

  8. #8
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by Cliff C View Post
    Can anyone help with the current (and any future) status of commission #MZ8845?
    Send me a private message with your full name, contact information, and what dealer you ordered through. I'll see what I can find.
    Mike
    Audi Social Community Manager

  9. #9
    Registered Member One Ring
    Join Date
    May 10 2017
    AZ Member #
    399252
    My Garage
    2017 Audi Allroad [Ordered]
    Location
    Austin,Texas

    Quote Originally Posted by bbbobbb View Post
    Why is this so hard? I have placed a sold order for a 2018 S5 with my dealer. Why can't I go to an official Audi USA website and follow the progress of my car as it progresses through the stages finally arriving at my dealer? You offer this in the UK and I assume other countries. I do not want to rely on my brand specialist who hasn't followed up and enrolled me in the "owner in waiting" program which I am told provides very limited information.

    I have my COMM #, what do I do next?

    Thanks!
    I agree with bbbobbb, tracking your car through the order process should be a much easier process. Some dealers are not interested in signing you up for the "Owner In Waiting Program". I don't understand what some dealer have against the program. Then it turns you into that guy asking your brand specialist for update every week.

    If Dominos can have a pizza tracker, I see no reason why Audi of America can't provide a customer facing website for checking vehicle order status (that does not require going through dealer for updates) Or make it apart of the myAudi website.

  10. #10
    Senior Member Three Rings diirk's Avatar
    Join Date
    Nov 12 2014
    AZ Member #
    294599
    My Garage
    11 VW Touareg TDI | 04 Dodge Ram 2500
    Location
    SoCal

    Seriously. 12 years ago I was able to track my Dodge being built along the mfg line, then the train, then the depot. Full awareness of every stage.
    Did I mention 12 years ago? I'd expect technology to have advanced a bit along these lines.

    And since we'll be ordering a Q5 soon, I'm a bit disappointed in hearing that we won't have access to detailed tracking info.
    2015 [] S5 | DSG | Daytona Grey Pearl | Black Optic | Tech Package | Alcantara | CF Inlays | Pinnacle Tint 35% | RS5 Grill | H&R Sport | Rotiform SPF 20x10+25| CR-15 USB
    2011 VW Touareg TDI Lux | Black | Black Leather | Pinnacle 35% | Scale Coil-overs | XO 20x10 | RotorLab Brembo 18z | GDM TBE | Malone 2.5
    IG: 1morproject

  11. #11
    Active Member One Ring
    Join Date
    Dec 29 2014
    AZ Member #
    306447
    Location
    New York

    Can anyone help with status of COMM#NA4042 (departure/ship name), i believe it shoukd be here in NY by the end of the month

  12. #12
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by ZQubed View Post
    Can anyone help with status of COMM#NA4042 (departure/ship name), i believe it shoukd be here in NY by the end of the month
    Send me a private message with your full name, email address, and the dealership your ordered through. I can help you out.
    Mike
    Audi Social Community Manager

  13. #13
    Active Member One Ring
    Join Date
    Apr 26 2017
    AZ Member #
    398476
    Location
    STL

    Mike, I'm trying to time the return of my TDI with the delivery of my S4. Can you verify for me, if possible, the timing of delivery for COMM# NK0767? I tried sending you a PM but the message didn't show up in my "sent" messages. Thanks for any help you can provide!

  14. #14
    Active Member One Ring
    Join Date
    Dec 29 2014
    AZ Member #
    306447
    Location
    New York

    So I sent a PM, but it's not showing up in my sent messages, didn't want to duplicate, but if you didn't get a message, let me know and I'll resend.

    Thanks! Rich

  15. #15
    Registered Member One Ring
    Join Date
    May 23 2017
    AZ Member #
    399927
    Location
    NYC

    Mike -- just sent you a PM with my COMM # and contact info. Let me know if you don't receive it.

    Many thanks in advance.

  16. #16
    Registered Member One Ring
    Join Date
    May 25 2017
    AZ Member #
    400054
    Location
    Stuttgart, Germany > Denver

    Sir,

    I too would greatly appreciate any info you can forward my way (PM sent).

    Cheers!
    -N8

  17. #17
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hi All, I am happy to assist with obtaining information on Vehicle Order Statuses. In the subject line of a private message, can you please include your full name and commission number. This will help me out a lot. :)

    Please keep in mind, you are able to engage your Audi Brand Specialist for updates and you're able to ask the dealer to sign you up for the Owner In Waiting Program.
    Mike
    Audi Social Community Manager

  18. #18
    Active Member One Ring
    Join Date
    Apr 26 2017
    AZ Member #
    398476
    Location
    STL

    You're the best, Mike! In other news, for those whose cars were waiting on a ship to the US, it looks like Viking Adventure is loading up now and will be headed back to the States shortly. Keep an eye on progress here: https://www.marinetraffic.com/en/ais...c5fb50de1d8eb0

  19. #19
    Audi Customer Experience Two Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by WaterLogged View Post
    You're the best, Mike! In other news, for those whose cars were waiting on a ship to the US, it looks like Viking Adventure is loading up now and will be headed back to the States shortly. Keep an eye on progress here: https://www.marinetraffic.com/en/ais...c5fb50de1d8eb0
    I'm happy to hear that, Bill. Thank you for sharing the link.
    Mike
    Audi Social Community Manager

  20. #20
    Registered Member One Ring
    Join Date
    May 25 2017
    AZ Member #
    400054
    Location
    Stuttgart, Germany > Denver

    Mike,

    Dankeschoen!

    Cheers,
    -N8

  21. #21
    Active Member Two Rings
    Join Date
    Jul 17 2012
    AZ Member #
    97025
    Location
    Canton/MI/Midwest

    Mike,

    I sent you a PM with a COMM# number and contact info for the 2018 Q7 I purchased. I would greatly appreciate an update on progress of the order. Please let me know if you have not received the PM.

    Thanks!

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