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  1. #121
    Registered Member One Ring
    Join Date
    Nov 01 2017
    AZ Member #
    409207
    Location
    NYC

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    Hey Vincenzo please clear your inbox I'm trying to message you and it won't go through. Thanks!

  2. #122
    Registered Member One Ring
    Join Date
    Jan 01 2018
    AZ Member #
    411877
    Location
    Houston, tx

    Like any enthusiast that has just purchased an expensive luxury item, one gets excited at the prospect of arrival and delivery. I too wish that Audi would make a more concerted effort to involve the customer/client in the reporting of the status of the order.

    I had a terrible experience today with a "distribution advocate" at the OMD and Incentives Competency Center at Auburn Hills, MI. My dealer had included me in an e-mail addressed to her inquiring about the status of my order, specifically whether my car had arrived by port. She gave a general answer and copied me "... car was shipped by rail on xx date from Mexico and it usually takes 3-4 weeks to arrive to the port of Houston." I wrote her directly (having been included in the email chain) and asked whether the car had arrived to port in Laredo (this is the spot considered the "port") .. as to give me a general idea of when to expect the car actually in Houston (planning a few trips out of town so...). This e-mail from me apparently caused her to e-mail my salesperson so that he could then notify me not to contact her directly. Not the best customer service coming from Audi Distribution through this individual. Either way my question went unanswered by the center. Unbelievable. Here we are ordering luxury cars (in this case an SQ5) and we get less than luxury attentiveness or involvement in the process. (My salesperson has been great... but it sounds like he depends on info provided by this office himself). Terrible.
    Last edited by AudiAlexTX; 01-12-2018 at 03:55 PM.

  3. #123
    Veteran Member Four Rings IVRINGS's Avatar
    Join Date
    Mar 27 2009
    AZ Member #
    40422
    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    The tracking system we have as sales people has been ruff. Currently I have had a Q5 that should of made it to the dealership at the end of the last month and just making to the dealer today.

    To anyone here trying to have this guy try and help I would say skip this and keep in touch with your sales people. Trust we are using what we have to give you an idea of a timeline, but there is always delays we can't see and our timeline we give you is the best we have.
    Audi Enthusiast and Audi Columbus Brand Specialist

  4. #124
    Active Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    Location
    Washington, DC Metro Area

    Quote Originally Posted by IVRINGS View Post
    The tracking system we have as sales people has been ruff. Currently I have had a Q5 that should of made it to the dealership at the end of the last month and just making to the dealer today.

    To anyone here trying to have this guy try and help I would say skip this and keep in touch with your sales people. Trust we are using what we have to give you an idea of a timeline, but there is always delays we can't see and our timeline we give you is the best we have.
    My experience with Vincenzo has been wonderful. His info and me tracking the vessel, I knew exactly when and where my SQ5 would arrive in the US which was much more realistic than the generic printout the sales agent provided. My SQ5 ETA from the sales agent printout was December 23rd to January 6th. My SQ5 arrived at the US port December 4th and at the dealership on December 13th. I knew it was going to arrive early because of Vincenzo's information (and I was able to commit to a holiday getaway). Don't get me wrong, my sales agent is a great sales agent but he just did not have enough information during most of the order process.
    Last edited by rgobantes23; 01-12-2018 at 07:56 PM.
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  5. #125
    Active Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    Location
    Washington, DC Metro Area

    Quote Originally Posted by AudiAlexTX View Post
    Like any enthusiast that has just purchased an expensive luxury item, one gets excited at the prospect of arrival and delivery. I too wish that Audi would make a more concerted effort to involve the customer/client in the reporting of the status of the order.

    I had a terrible experience today with a "distribution advocate" at the OMD and Incentives Competency Center at Auburn Hills, MI. My dealer had included me in an e-mail addressed to her inquiring about the status of my order, specifically whether my car had arrived by port. She gave a general answer and copied me "... car was shipped by rail on xx date from Mexico and it usually takes 3-4 weeks to arrive to the port of Houston." I wrote her directly (having been included in the email chain) and asked whether the car had arrived to port in Laredo (this is the spot considered the "port") .. as to give me a general idea of when to expect the car actually in Houston (planning a few trips out of town so...). This e-mail from me apparently caused her to e-mail my salesperson so that he could then notify me not to contact her directly. Not the best customer service coming from Audi Distribution through this individual. Either way my question went unanswered by the center. Unbelievable. Here we are ordering luxury cars (in this case an SQ5) and we get less than luxury attentiveness or involvement in the process. (My salesperson has been great... but it sounds like he depends on info provided by this office himself). Terrible.
    The vessel that carried my SQ5 from the Mexico port took only 6 days to get to Davisville, Rhode Island port. The 6 days included a stopover in Jacksonville, Florida port. Once my SQ5 was on US soil it took 9 days to clear customs and truck my SQ5 to a Maryland dealership. I was able to track the vessel since Vincenzo was able to give me the vessel name and there are many vessel tracker websites. If you can obtain the name of the freight rail your vehicle is on maybe you can also find a freight rail tracker online. You can send Vincenzo a PM with your name and Comm # and he can look it up.
    Last edited by rgobantes23; 01-12-2018 at 08:10 PM.
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  6. #126
    Veteran Member Four Rings IVRINGS's Avatar
    Join Date
    Mar 27 2009
    AZ Member #
    40422
    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    I find it funny he will not talk to me an Audi Brand Specialist or my regional rep that has tried to contact him. As a salesman I'm not even able to access the records he has or uses.
    Audi Enthusiast and Audi Columbus Brand Specialist

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