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  1. #81
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Quote Originally Posted by cakasky View Post
    A huge shout out to Vincenzo F. for getting back to me last Monday. I just got his PM today not realizing it was sitting in my inbox waiting for me (Doh!). Thank you again Vincenzo!
    No problem cakasky I am here to help! :)
    Vincenzo F.

    Audi Social Community Manager

  2. #82
    Active Member One Ring rgobantes23's Avatar
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    Quote Originally Posted by cakasky View Post
    A huge shout out to Vincenzo F. for getting back to me last Monday. I just got his PM today not realizing it was sitting in my inbox waiting for me (Doh!). Thank you again Vincenzo!
    Is there good news on your Q5?
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  3. #83
    Veteran Member Four Rings IVRINGS's Avatar
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    Mar 27 2009
    AZ Member #
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    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    Well it has finished production, but we do not have any updates on when it will get shipped from the factory still. I'm updating via text almost daily now for updates. Being the Brand Specialist for this order the timelines have not been the easiest to keep the customer updated with the shortfalls of the wheel company having growing pains for the wheels. Luckily I have given my customer full access via text for updates as much as he wants. Looking forward to delivering this Q5 this month we hope.


    Sent from my iPad using Tapatalk
    Audi Enthusiast and Audi Columbus Brand Specialist

  4. #84
    Active Member One Ring
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    Powell, OH USA

    Quote Originally Posted by IVRINGS View Post
    Well it has finished production, but we do not have any updates on when it will get shipped from the factory still. I'm updating via text almost daily now for updates. Being the Brand Specialist for this order the timelines have not been the easiest to keep the customer updated with the shortfalls of the wheel company having growing pains for the wheels. Luckily I have given my customer full access via text for updates as much as he wants. Looking forward to delivering this Q5 this month we hope.
    Is that whom I think that is?
    If so, awesome!

    Quote Originally Posted by rgobantes23 View Post
    Is there good news on your Q5?
    Yeah as IV-RINGS mentioned (cute name BTW) he is texting me almost daily and we hope to deliver this month. It has been a long wait. I keep checking the dealer website for an MSRP price which typically indicates the vehicle has arrived in the United States. After that a simple truck ride and in a few days the car will be ready for pickup (assuming no port delays).

    Here is a timeline of my events in case you or someone is in a similar situation patiently waiting.

    5.23 I ordered a Audi Q5 Prestige with all the trimmings (see here)
    6.07 My order was locked to changes
    7.17 Audi Q5/SQ5s with DAP started being produced
    8.01 Production week 3117 and my car was supposed to be built
    8.09 I am informed there is a Tire/Wheel shortage
    8.28 My transport/port changed from ship to train
    9.23 Production Complete
    9.25 Through Audizine.com AoA says: "It completed production last week and should be loaded for transport to the port in Houston next week."
    9.26 My vehicle shows up on the dealer website and my SA confirms "I'm very glad to say it has been completed!!!!!"

    My best advice is keep in touch with your SA, mine has been awesome!

  5. #85
    Veteran Member Four Rings IVRINGS's Avatar
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    Mar 27 2009
    AZ Member #
    40422
    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    Quote Originally Posted by cakasky View Post
    Is that whom I think that is?
    If so, awesome!
    Yes it is who you think it is.
    Audi Enthusiast and Audi Columbus Brand Specialist

  6. #86
    Active Member One Ring rgobantes23's Avatar
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    Quote Originally Posted by cakasky View Post
    Is that whom I think that is?
    If so, awesome!



    Yeah as IV-RINGS mentioned (cute name BTW) he is texting me almost daily and we hope to deliver this month. It has been a long wait. I keep checking the dealer website for an MSRP price which typically indicates the vehicle has arrived in the United States. After that a simple truck ride and in a few days the car will be ready for pickup (assuming no port delays).

    Here is a timeline of my events in case you or someone is in a similar situation patiently waiting.

    5.23 I ordered a Audi Q5 Prestige with all the trimmings (see here)
    6.07 My order was locked to changes
    7.17 Audi Q5/SQ5s with DAP started being produced
    8.01 Production week 3117 and my car was supposed to be built
    8.09 I am informed there is a Tire/Wheel shortage
    8.28 My transport/port changed from ship to train
    9.23 Production Complete
    9.25 Through Audizine.com AoA says: "It completed production last week and should be loaded for transport to the port in Houston next week."
    9.26 My vehicle shows up on the dealer website and my SA confirms "I'm very glad to say it has been completed!!!!!"

    My best advice is keep in touch with your SA, mine has been awesome!
    Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  7. #87
    Active Member Two Rings JohnPhotography's Avatar
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    Sep 18 2017
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    407088
    Location
    SoCal

    Hi. Can someone please help me track my S4?

    COMM #PT0067

    Thanks.

  8. #88
    Active Member One Ring
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    Sep 22 2017
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    Quote Originally Posted by rgobantes23 View Post
    Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?
    Assuming no shortages or delays and such itís typically within a week from when production begins.

  9. #89
    Veteran Member Four Rings IVRINGS's Avatar
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    Mar 27 2009
    AZ Member #
    40422
    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    Quote Originally Posted by rgobantes23 View Post
    Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?
    Well we haven't got a huge update from Audi about any of these delays. With lots of questions it did finally come out to be the wheel company for the 20" wheels to be the bottle neck. I never could get eta of when new shipments would be in to the factory. FYI my customer's Q5 from above was 90% done with two stations left for a very long time just do to the wheel shortage.

  10. #90
    Active Member One Ring rgobantes23's Avatar
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    Quote Originally Posted by IVRINGS View Post
    Well we haven't got a huge update from Audi about any of these delays. With lots of questions it did finally come out to be the wheel company for the 20" wheels to be the bottle neck. I never could get eta of when new shipments would be in to the factory. FYI my customer's Q5 from above was 90% done with two stations left for a very long time just do to the wheel shortage.
    It is interesting that the all season tire was in short supply considering there are only two manufacturers of the 21" summer tires. I would have thought the summer tire would be the one in short supply. Also if the A/S 20" stock was getting low one would think there was a backup plan for other manufacturers to supply.

    Another question I have is why Audi does not have an online tracking like Ford http://www.cotus.ford.com, Dodge https://www.dodge.com/en/mobile/vots/index.html and other vehicle manufacturers? An online tracking will make it easier for Audi customers and staff.
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  11. #91
    Veteran Member Four Rings IVRINGS's Avatar
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    Mar 27 2009
    AZ Member #
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    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    Well one would think we could have it, but since we are dealing with importing the car and customs for two counties it does make it a bit harder to do.
    Audi Enthusiast and Audi Columbus Brand Specialist

  12. #92
    Active Member One Ring rgobantes23's Avatar
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    Quote Originally Posted by IVRINGS View Post
    Well one would think we could have it, but since we are dealing with importing the car and customs for two counties it does make it a bit harder to do.
    A friend of mine ordered a BMW about 8 years ago and he was able to track the order online. There must be other reasons why Audi does not want to have online tracking.
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  13. #93
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Auburn Hills, MI

    Quote Originally Posted by rgobantes23 View Post
    It is interesting that the all season tire was in short supply considering there are only two manufacturers of the 21" summer tires. I would have thought the summer tire would be the one in short supply. Also if the A/S 20" stock was getting low one would think there was a backup plan for other manufacturers to supply.

    Another question I have is why Audi does not have an online tracking like Ford http://www.cotus.ford.com, Dodge https://www.dodge.com/en/mobile/vots/index.html and other vehicle manufacturers? An online tracking will make it easier for Audi customers and staff.
    Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.
    Vincenzo F.

    Audi Social Community Manager

  14. #94
    Active Member One Ring rgobantes23's Avatar
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    Quote Originally Posted by Audi USA View Post
    Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.
    Thanks for sharing. Self-service functionality would be awesome!
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  15. #95
    Veteran Member Four Rings IVRINGS's Avatar
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    Mar 27 2009
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    My Garage
    05 Audi A4 1.8T K04 6-Speed, 03 Audi A4 STB 2.7TT 5-Speed
    Location
    Audi Columbus Sales

    Quote Originally Posted by Audi USA View Post
    Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.
    Well as a dealer with a very delayed car not having OMD updated to show what you are sharing with my customer is just a same. It does not make us at the dealership look like we know what we are doing. Can you please keep me updated on NN4320 also as this is updated as of 5 mins ago from OMD.

    Audi Enthusiast and Audi Columbus Brand Specialist

  16. #96
    Senior Member Three Rings
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    NJ

    Vincenzo your PM box is full.

  17. #97
    Active Member One Ring LightRain's Avatar
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    Sep 13 2017
    AZ Member #
    406860
    Location
    Riverdale, NY

    Please help. Three weeks ago got second update from Audi stating that my car is ready for shipment. Call my SA and was told he has no clue at what stage is it.
    Comm# PU2020

    Thanks

  18. #98
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Quote Originally Posted by LightRain View Post
    Please help. Three weeks ago got second update from Audi stating that my car is ready for shipment. Call my SA and was told he has no clue at what stage is it.
    Comm# PU2020

    Thanks
    Hello LightRain,

    I sent you over a quick PM, hopefully that helps :)
    Vincenzo F.

    Audi Social Community Manager

  19. #99
    Active Member One Ring LightRain's Avatar
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    Riverdale, NY

    Quote Originally Posted by Audi USA View Post
    Hello LightRain,

    I sent you over a quick PM, hopefully that helps :)
    Thank you so much. I really appreciate your feedback.

  20. #100
    Established Member Two Rings
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    Mar 12 2015
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    319978
    My Garage
    2015 Acura RDX
    Location
    San Antonio, TX

    Have not received an email update from the owner in waiting system and was told I would be receiving one. Can I please get an update? Comm PT5573
    Last edited by Baylorguy; 10-15-2017 at 06:42 AM.
    On order: 2018 Catalunya red Audi RS3 with carbon inserts, RS Design package, dynamic package and technology package

  21. #101
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Auburn Hills, MI

    Quote Originally Posted by Baylorguy View Post
    Have not received an email update from the owner in waiting system and was told I would be receiving one. Can I please get an update? Comm PT5573
    FYI,

    I just sent over a PM with some updated information on your order.
    Vincenzo F.

    Audi Social Community Manager

  22. #102
    Active Member One Ring
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    Sep 20 2017
    AZ Member #
    407198
    Location
    Maryland

    I took delivery of my S5 Sportback Prestige lastnight. Pictures don't do the car justice!

  23. #103
    Registered Member One Ring
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    Oct 26 2017
    AZ Member #
    408963
    Location
    Mountain View, CA

    Hi Vincenzo,

    Could you please check COMM # QD0519

    Thank you!

  24. #104
    Active Member One Ring rgobantes23's Avatar
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    Sep 10 2017
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    406702
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    Washington, DC Metro Area

    Very nice alvin2792! Being from the DC area I recognize the dealership you got your vehicle from.
    Former/Current/Future Audi Vehicle
    2017 Audi Q3 Prestige with Sport Package, Monsoon, Gray Metallic and Black Interior
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  25. #105
    Registered Member One Ring
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    Nov 01 2017
    AZ Member #
    409207
    Location
    NYC

    Hello! Could anyone check my commission number and let me know some info? Dealer didn't tell me much, number is QC6085

    Thanks in advance!

  26. #106
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Mar 24 2017
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    Auburn Hills, MI

    Quote Originally Posted by certs View Post
    Hello! Could anyone check my commission number and let me know some info? Dealer didn't tell me much, number is QC6085

    Thanks in advance!
    Hello Certs,

    Thanks for reaching out. I sent you over a PM with some updated information, please let me know if you have questions.
    Vincenzo F.

    Audi Social Community Manager

  27. #107
    Established Member Two Rings Dr Bill's Avatar
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    Oct 22 2010
    AZ Member #
    66063
    Location
    Scottsdale, AZ

    At the present time, I have two vehicles in the production process. One from Porsche, one from Audi.
    Tracking the Porsche is much easier and less cumbersome. The dealer can access all the production dates as well as the ship name.
    With Audi, the ship name required an e-mail to the corporate office.
    As they are both part of the same company, this makes no sense.
    2016 Boxster GTS - for sale
    2018 Audi TT RS
    2018 GT3 - at the port

  28. #108
    Senior Member Three Rings
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    Jun 29 2015
    AZ Member #
    339878
    Location
    NJ

    Any news on all the RS3, TTRS cars being held at the German port?

  29. #109
    Established Member Two Rings
    Join Date
    Jul 18 2007
    AZ Member #
    19633
    My Garage
    N/A
    Location
    Maryland

    Patiently waiting for my 2018 S5 Coupe. How can I get in on the Owner in Waiting Program? I have my VIN.
    bvbull200: Hot|Ice may have a valid point about watering down the brand, but you are a dumbass.

  30. #110
    Established Member Two Rings
    Join Date
    Jul 18 2007
    AZ Member #
    19633
    My Garage
    N/A
    Location
    Maryland

    Quote Originally Posted by alvin2792 View Post
    I took delivery of my S5 Sportback Prestige lastnight. Pictures don't do the car justice!

    Congratulations! Whereabouts in MD are you? My coupe will hopefully be here next month!
    bvbull200: Hot|Ice may have a valid point about watering down the brand, but you are a dumbass.

  31. #111
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Mar 24 2017
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    Auburn Hills, MI

    Quote Originally Posted by -=Hot|Ice=- View Post
    Patiently waiting for my 2018 S5 Coupe. How can I get in on the Owner in Waiting Program? I have my VIN.
    Hello,

    You will actually need to speak with your Audi Brand Specialist who can enroll you in the Owner in Waiting program. Unfortunately I am not able to do it here on my end but if you have any questions, I am more than happy to help!
    Vincenzo F.

    Audi Social Community Manager

  32. #112
    Established Member Two Rings
    Join Date
    Jul 18 2007
    AZ Member #
    19633
    My Garage
    N/A
    Location
    Maryland

    Quote Originally Posted by Audi USA View Post
    Hello,

    You will actually need to speak with your Audi Brand Specialist who can enroll you in the Owner in Waiting program. Unfortunately I am not able to do it here on my end but if you have any questions, I am more than happy to help!
    Thank You! Can you please give me an update by any chance on my car? What boat it's going to be on? COMM#QD1832
    bvbull200: Hot|Ice may have a valid point about watering down the brand, but you are a dumbass.

  33. #113
    Registered Member One Ring
    Join Date
    Oct 26 2017
    AZ Member #
    408963
    Location
    Mountain View, CA

    Hi Vincenzo,

    Could you please check COMM # QD0519 for any updates?

    Thank you!

  34. #114
    Active Member One Ring
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    Sep 20 2017
    AZ Member #
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    Maryland

    Quote Originally Posted by -=Hot|Ice=- View Post
    Congratulations! Whereabouts in MD are you? My coupe will hopefully be here next month!
    Thanks! I'm in Fort Washington.

  35. #115
    Active Member Two Rings Rlynch03's Avatar
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    Oct 27 2017
    AZ Member #
    408988
    My Garage
    07 Acura MDX, 16 Dodge Durango Hemi
    Location
    Annapolis

    I am also in MD, was planning to order however the dealer was motivated on a S6 he had on the lot that made it worth not waiting...


    Sent from my iPhone using Tapatalk

  36. #116
    Active Member One Ring
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    Sep 20 2017
    AZ Member #
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    Maryland

    Quote Originally Posted by Rlynch03 View Post
    I am also in MD, was planning to order however the dealer was motivated on a S6 he had on the lot that made it worth not waiting...


    Sent from my iPhone using Tapatalk
    Nice! I'm hoping to go to an Audi meet up if there is ever one in the area.

    Sent from my SM-G935T using Audizine mobile app

  37. #117
    Registered Member One Ring
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    Oct 26 2017
    AZ Member #
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    Location
    Mountain View, CA

    Hi Vincenzo,

    Could you please check COMM # QD0519 for any updates?

    Thank you!

  38. #118
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Mar 24 2017
    AZ Member #
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    Location
    Auburn Hills, MI

    Quote Originally Posted by U-2 View Post
    Hi Vincenzo,

    Could you please check COMM # QD0519 for any updates?

    Thank you!
    Hello,

    Look for a PM shortly.
    Vincenzo F.

    Audi Social Community Manager

  39. #119
    Registered Member One Ring
    Join Date
    Dec 12 2017
    AZ Member #
    411075
    Location
    Indiana

    Hello Vincenzo! Could you check my commission number and PM me with any shipping information?
    Comm number is QD6833

    Thanks in advance!

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