This is one of the worse dealerships in the Tristate Area.
2012 Audi A6 3.0T
Steve Bylis the Servicing Director is there to take money and not to fix cars nor provide a pleasant customer experience.
Richard Goulian the General Manager did not provide any assistance after speaking with him.
My car needed $200 worth of sensors to correct a P0087 code. The dealership tried to tell me I had to buy a brand new ECU at the note of $3300 plus tax and installation for them to confirm the code.
The dealership had my car for 2 weeks and never attempted to recreate the symptoms of the code (even after I provided all scenarios in which would cause the car to perform adversely.)
After I told him that the car runs fine until it gets well hot (on for an hour) then I get fuel cut. Steve said I need to change my PCV valve and crank shaft breather for the cost of $1800 and would not guarantee that it would fix the job. (Obviously because it's not related to my issue.) He said that is what the TSB said to do. I asked him to provide a copy of the TSB he lied and said he would send it to me.
This isn't my first Audi and I am very familiar with cars. As you can see I am a part of a large community so I do my research. I told him can they just address the components associated with the code; I would even sign off the waiver of holding them accountable. Steve said he is making an executive decision to not have his staff work on my car and I will still have to pay for a diagnostic fee, even though they never replicated my problem because they didn't try. They didn't get me to agree to pay for parts and services not related to my issue.
I went online and googled the code and bought two OEM sensors from one of Audizine authorized vendors. I got the parts installed. And problem was solved. However I was out of a car for 2 weeks; although I was promised a loaner after a week went by. Communication from the service advisor was slow and uninformative. Speaking with the General Manager Richard Goulian was just as futile.
I am the biggest supporter for Audi. I no longer recommend Audi to my family and friends as they are not car enthusiasts and probably won't be willing to drive into the city , jersey or long island to servie their car. I won't let any one of my family or friends take their car there.
Check any car dealer site their ratings are the pits.
My father has an A6 and my friend has an S6 (both because of my recommendation and they liked the vehicle.) However I will not allow either to take their cars to Audi Brooklyn unless an absolute emergency (like end of days.)
Also I'm not sure if this is protocol but Steve sends lending emails prior to the surveys telling customers to rate their experience as a 10. (Customers don't need that pressure.) If you perform good work and provide exceptional service customers will be inclined to rate their experience as a 10.
Shady practices all around.
I'm mad that I had to pay for Audi of Brooklyn to hold my car hostage for 2 weeks for $200 in parts; after multiple misdiagnosis that was accompanied by no guarantees.
Horrible experience. They should be investigated. Along with their purchased reviews. No real person in real life had a good thing to say about them.