Ok, I think I had enough requests about the vid and I am going to release it. In fact, the service manager comment that it was my decision to disclose it or not. My MMI oil level says "Drain Oil" and I see that this mech does not want to work. From my inspection paper, everything was inspected. However, according to this video my car wasn't even raised. Service Manager said they suck out oil and raise the car to inspect everything for 25k Audi Care Service. Service Manager and Floor Manager seemed very real with their apologies. However, I can't believe they are not going to re-do the whole 25K service instead they are only going to raise the car and inspect my car as my mech didn't inspect thoroughly.
The videos were divided in terms of 3 min intervals. I compiled them together from using youtube.
So I called the Service Manager at Audi of Richmond today morning. I first asked him what 25k Audi Care covers and how they do service. Told me they suck oil out for A4s and raise the car to check any sign of leak and etc. Then I told him that I was in for 25k service yesterday and have video of what kind of service was provided to my vehicle. He asked me to bring in the video to talk in person. So I showed him the video. He gets very serious. He calls his floor manager over, shows him the video. They both get really serious at this point lol. Starts apologizing for the maintenance service that was provided to my car. Their apologies were serious and they both seemed very disappointed.
Floor manager made a copy of the video. Promised to do a new 25k service on my car again which he will do and keeps apologizing. Service Manager calls their Detailing Department at Cowell Landrover and makes an appointment for full detailing of my vehicle.
Then the service manager calls service advisor over into his office and tells her to take good care of my car when I come in again next week for re-service and that make sure I get a good loaner car.
At the end of the day, Service Manager and Floor Manager at Audi of Richmond apologized and promised to re-inspect my car, but not doing the whole new 25k service.
The funny thing is, this is actually my 2nd time finding a shop/dealership who tried to do a minimal job and was caught on my dash cams.
1st time was when I lowered my car, the guys at the shop did not do alignment check as promised yet told me that they did the alignment. LOL
I will still take my car to Audi of Richmond now that everyone at the service department knows about my case. LOL They are going to be very, very careful. I'd say when you go in, share this story from Audizine. They will take your car very seriously perhaps get any dash cams and hardwire it before going into service lol.
I want to ask fellow Audi drivers for some advice here.
I booked in for my second 25k Audi Care. The receptionist told me this is going to be a major oil change so expect to take minimum 4 hours.
I arrived today 9AM to the dealership. My service advisor is so chill, lets me take a loaner and left.
Within an hour, I got a call saying that my car is done. I thought it would take min 4 hours?
Anyways, but I was told to come in at the end of the day since they need to wash and vacuum my car. I said ok.
Came to pick up my car, told my advisor I thought it would take min 4 hours for my service today. He said nono its a short one. Then he went over what they did today and how much thread left and pad wear and what not.
So I came home and looked up my videos in my car. I have Blackvue DR400G and Finevu CR300HD facing forward and Blackvue DR380G facing backwards. They are all hardwired.
Surprisingly my car goes into the service bay, my mech gets ready, and starts refilling all the liquids. Obviously, I cant see what exactly he was doing, but I was able to see through gap and see that my car wasnt raised, and my mech was just refilling oil and checking his computer. According to inspection paper from today's service, my mech checked tire wear, break pad wear, all sorts of exterior, suspension and drive components.
On the paper it all checked as "Inspection Result Acceptable"
However, can mechanics check shocks, struts, suspension components, leaks, damages on exhaust system and check break pad wear without lifting the car and not taking out the tires?
As for the oil change, I am quite surprised to see that he doesnt drain old oil and just refills oil. I am really hoping he used some sort of magic to drain that dirty oil. LOL As for the brake pad, can you guys let me know if you could still check break pad wear without taking out the rims?
I looked up what 25k Audi Care covers. It was actually a short one.
According to 25K Audi Care, it even says check spare tire and battery on the paper, but I do not see my trunk ever opening through out the service.
All in all the service took less than 30 min. LOL. At least my Audi Care came with my car. I would not recommend buying this useless package. And if you have been going into the dealership to get an oil change, just go to Mr. Lube or make a mech friend at Audi. I am so disappointed at how they do service at Audi of Richmond.
Here are questions asked, please do not ask me again ;)
Originally Posted by iconoclast
you would see an oil extraction device hooked up to the car...
Originally Posted by a4_bob
I've also heard that Audi techs extract the oil, not drain it - this would be done from an open hood without lifting the car.
Side note on extracting vs draining: after a lot of reading on this I hear extracting can be just as effective as draining, especially if you drain and aren't angled just right. There are also reports of people having the aluminum drain threads stripped from sloppy oil changes.
I don't see any device thats hooked up. Besides, the funny thing is, the S4 next to my car is raised, and one of those big containers that collects old oil from under the car is sitting right next to my car with the raised S4. That makes me really wonder. Im no expert at maintenance so I cant comment on what extraction device look like.
Originally Posted by Cole
I didn't see it posted anywhere. Does the shop have a "pit" for oil changes? (A opening in the floor for someone to work under the car from the basement)
nope, i didnt see anthing like that. I was hoping theres a pit for oil change and tried to look for it.
Originally Posted by iconoclast
one has nothing to do with the other... audicare is sold by aoa and you're having a dealer specific issue... what exactly are you requesting richmond do to rectify/resolve this issue?
I am going to speak to these guys first. I have no time to go see them until tomorrow. Im going to make them do a proper service for my car. I do AutoX and brakes and any under the car needs to be really inspected.
It seems like Audi of Richmond is really cheap on Audi Care customers. I think my window wipers are almost done and according to the online Audi Care guide, wipers are covered. However, Audi of Richmond said one does not cover window wipers no more for Audi Care customers and also was told that I need separate oil change for brake fluids. At least from Audi of Richmond, Audi Care seems pretty useless.