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  1. #1
    Established Member Two Rings jjh939's Avatar
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    Angry Audi Care is waste of money. My dash cams show, all my mech did was to refill liquids

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    UPDATE:
    Ok, I think I had enough requests about the vid and I am going to release it. In fact, the service manager comment that it was my decision to disclose it or not. My MMI oil level says "Drain Oil" and I see that this mech does not want to work. From my inspection paper, everything was inspected. However, according to this video my car wasn't even raised. Service Manager said they suck out oil and raise the car to inspect everything for 25k Audi Care Service. Service Manager and Floor Manager seemed very real with their apologies. However, I can't believe they are not going to re-do the whole 25K service instead they are only going to raise the car and inspect my car as my mech didn't inspect thoroughly.

    The videos were divided in terms of 3 min intervals. I compiled them together from using youtube.



    [UPDATE]

    So I called the Service Manager at Audi of Richmond today morning. I first asked him what 25k Audi Care covers and how they do service. Told me they suck oil out for A4s and raise the car to check any sign of leak and etc. Then I told him that I was in for 25k service yesterday and have video of what kind of service was provided to my vehicle. He asked me to bring in the video to talk in person. So I showed him the video. He gets very serious. He calls his floor manager over, shows him the video. They both get really serious at this point lol. Starts apologizing for the maintenance service that was provided to my car. Their apologies were serious and they both seemed very disappointed.

    Floor manager made a copy of the video. Promised to do a new 25k service on my car again which he will do and keeps apologizing. Service Manager calls their Detailing Department at Cowell Landrover and makes an appointment for full detailing of my vehicle.

    Then the service manager calls service advisor over into his office and tells her to take good care of my car when I come in again next week for re-service and that make sure I get a good loaner car.

    At the end of the day, Service Manager and Floor Manager at Audi of Richmond apologized and promised to re-inspect my car, but not doing the whole new 25k service.

    The funny thing is, this is actually my 2nd time finding a shop/dealership who tried to do a minimal job and was caught on my dash cams.

    1st time was when I lowered my car, the guys at the shop did not do alignment check as promised yet told me that they did the alignment. LOL

    I will still take my car to Audi of Richmond now that everyone at the service department knows about my case. LOL They are going to be very, very careful. I'd say when you go in, share this story from Audizine. They will take your car very seriously perhaps get any dash cams and hardwire it before going into service lol.



    Hi guys,

    I want to ask fellow Audi drivers for some advice here.

    I booked in for my second 25k Audi Care. The receptionist told me this is going to be a major oil change so expect to take minimum 4 hours.

    I arrived today 9AM to the dealership. My service advisor is so chill, lets me take a loaner and left.

    Within an hour, I got a call saying that my car is done. I thought it would take min 4 hours?

    Anyways, but I was told to come in at the end of the day since they need to wash and vacuum my car. I said ok.

    Came to pick up my car, told my advisor I thought it would take min 4 hours for my service today. He said nono its a short one. Then he went over what they did today and how much thread left and pad wear and what not.

    So I came home and looked up my videos in my car. I have Blackvue DR400G and Finevu CR300HD facing forward and Blackvue DR380G facing backwards. They are all hardwired.

    Surprisingly my car goes into the service bay, my mech gets ready, and starts refilling all the liquids. Obviously, I cant see what exactly he was doing, but I was able to see through gap and see that my car wasnt raised, and my mech was just refilling oil and checking his computer. According to inspection paper from today's service, my mech checked tire wear, break pad wear, all sorts of exterior, suspension and drive components.

    On the paper it all checked as "Inspection Result Acceptable"

    However, can mechanics check shocks, struts, suspension components, leaks, damages on exhaust system and check break pad wear without lifting the car and not taking out the tires?

    As for the oil change, I am quite surprised to see that he doesnt drain old oil and just refills oil. I am really hoping he used some sort of magic to drain that dirty oil. LOL As for the brake pad, can you guys let me know if you could still check break pad wear without taking out the rims?

    I looked up what 25k Audi Care covers. It was actually a short one.

    According to 25K Audi Care, it even says check spare tire and battery on the paper, but I do not see my trunk ever opening through out the service.

    All in all the service took less than 30 min. LOL. At least my Audi Care came with my car. I would not recommend buying this useless package. And if you have been going into the dealership to get an oil change, just go to Mr. Lube or make a mech friend at Audi. I am so disappointed at how they do service at Audi of Richmond.



    Here are questions asked, please do not ask me again ;)

    Originally Posted by iconoclast
    you would see an oil extraction device hooked up to the car...
    Originally Posted by a4_bob
    I've also heard that Audi techs extract the oil, not drain it - this would be done from an open hood without lifting the car.

    Side note on extracting vs draining: after a lot of reading on this I hear extracting can be just as effective as draining, especially if you drain and aren't angled just right. There are also reports of people having the aluminum drain threads stripped from sloppy oil changes.


    I don't see any device thats hooked up. Besides, the funny thing is, the S4 next to my car is raised, and one of those big containers that collects old oil from under the car is sitting right next to my car with the raised S4. That makes me really wonder. Im no expert at maintenance so I cant comment on what extraction device look like.


    Originally Posted by Cole
    I didn't see it posted anywhere. Does the shop have a "pit" for oil changes? (A opening in the floor for someone to work under the car from the basement)


    nope, i didnt see anthing like that. I was hoping theres a pit for oil change and tried to look for it.


    Originally Posted by iconoclast
    one has nothing to do with the other... audicare is sold by aoa and you're having a dealer specific issue... what exactly are you requesting richmond do to rectify/resolve this issue?


    I am going to speak to these guys first. I have no time to go see them until tomorrow. Im going to make them do a proper service for my car. I do AutoX and brakes and any under the car needs to be really inspected.

    It seems like Audi of Richmond is really cheap on Audi Care customers. I think my window wipers are almost done and according to the online Audi Care guide, wipers are covered. However, Audi of Richmond said one does not cover window wipers no more for Audi Care customers and also was told that I need separate oil change for brake fluids. At least from Audi of Richmond, Audi Care seems pretty useless.

    Last edited by jjh939; 09-08-2012 at 12:34 PM. Reason: update. questions. video
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  2. #2
    Veteran Member Three Rings Sin_city_Rings's Avatar
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    Im not so sure i would blame Audi Care as much as i would blame your subpar service from Audi Richmond. If it were me i would take the video straight to the Service Manager and complain.
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  3. #3
    Established Member Two Rings jjh939's Avatar
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    yes, you are right. May be I was unlucky with my mech today.
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  4. #4
    Senior Member Two Rings
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    Not surprised at all that this happens. I would definitely take the video in and complain. Imagine if one of those things they checked off as OK wasn't. Don't let it slide...

  5. #5
    Senior Member Three Rings TheHeiko's Avatar
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    Agree that this is a dealer specific issue, not AudiCare itself. I would send the video to the service manager and never go back. I have heard awful things about Audi of Richmond both service side and sales side. Try Capilano Audi. It should be worth the drive to North Van.

    As far as using a "Mr. Lube" type place, you take your chances there too. They are (probably) all franchises so YMMV and I have heard of people paying extra for full synthetic oil and getting regular dino juice. I have also heard of people getting oil drained but none replaced.

  6. #6
    Veteran Member Three Rings
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    Yes you are right, the 25k service is the smaller one. 35k is the larger one but if that was supposed to be an oil change, then you really need to complain and take in the video. I am pretty sure the drain plug is still on the underside and no they can do it without lifting the car. No they cant check for leaks, struts, suspension, shocks, exhaust or any of those things without looking under the car. Yes, they might be able to see the side of a strut or shock but if the leak is on the inside then they wont see it, so they need to lift it to see 360 degrees. They always should lift the car to do a proper inspection, even if its a smaller one, it takes 2 seconds to do a visual inspection and thats the least that is required. As for brakes, depending on your wheels, its possible to see how much pad is left if the wheels are have larger openings to see clearly the remaining pad, But truthfully, they should still lift the car so they can see the rotors on both sides for any unusual wear, grooves, etc.

    If you only saw him add oil, can you tell how much they added. Obviously you would see more than one quart or if they use a hose and pump it in, it would be there a while if they refilled from empty.

    So first go back to the dealer with the video ready and ask for the Service Manager, explain you were told this service would take 4 hours and they were nice enough to give you a loaner. but after 30 min they said the car was done. Tell them you know they didnt do a full service and inspection and you are very unhappy about it. If they ask how, then tell them you have video in your car. Doesnt matter if you paid for Audi Care or not, they need to do the work that is promised because they are charging Audi for it and that lame ass mechanic is certainly getting paid, likely for 4 hours. If they give you any problems, which I doubt they will, you need to contact Audi of America, make a formal complaint and I would do that anyway. Imagine if they missed something and it caused a failure or left you stranded. Imagine if you paid for it, you would really be pissed. So many reasons why that is so very wrong and you need to tell them so this mechanic gets his head out of his .......Lots of people looking for jobs, maybe he doesnt need his and would like to get canned so someone hardworking that wants to do what is right can take his place:) Let us know how it goes, call them first if you dont want to go face to face.
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  7. #7
    Senior Member Four Rings name.goes.here's Avatar
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    This has nothing to do with Audi Care; it's strictly a dealer service issue and the lack thereof. I would go back and raise holy hell.
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  8. #8
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by MSteele View Post
    Not surprised at all that this happens. I would definitely take the video in and complain. Imagine if one of those things they checked off as OK wasn't. Don't let it slide...
    I feel the same. I will def call them or go see them.


    Quote Originally Posted by TheHeiko View Post
    Agree that this is a dealer specific issue, not AudiCare itself. I would send the video to the service manager and never go back. I have heard awful things about Audi of Richmond both service side and sales side. Try Capilano Audi. It should be worth the drive to North Van.

    As far as using a "Mr. Lube" type place, you take your chances there too. They are (probably) all franchises so YMMV and I have heard of people paying extra for full synthetic oil and getting regular dino juice. I have also heard of people getting oil drained but none replaced.
    I had problems from getting my car from Audi of Richmond from the very beginning. Though I got my car from Audi of Richmond, I never recommend buying another Audi at Richmond. I guess I was paired up with shitty mech today or may be this is how they do at Audi of Richmond. I would def give them a call tmr. I am hoping not all dealerships are like this.

    Quote Originally Posted by pkancel View Post
    Yes you are right, the 25k service is the smaller one. 35k is the larger one but if that was supposed to be an oil change, then you really need to complain and take in the video. I am pretty sure the drain plug is still on the underside and no they can do it without lifting the car. No they cant check for leaks, struts, suspension, shocks, exhaust or any of those things without looking under the car. Yes, they might be able to see the side of a strut or shock but if the leak is on the inside then they wont see it, so they need to lift it to see 360 degrees. They always should lift the car to do a proper inspection, even if its a smaller one, it takes 2 seconds to do a visual inspection and thats the least that is required. As for brakes, depending on your wheels, its possible to see how much pad is left if the wheels are have larger openings to see clearly the remaining pad, But truthfully, they should still lift the car so they can see the rotors on both sides for any unusual wear, grooves, etc.

    If you only saw him add oil, can you tell how much they added. Obviously you would see more than one quart or if they use a hose and pump it in, it would be there a while if they refilled from empty.

    So first go back to the dealer with the video ready and ask for the Service Manager, explain you were told this service would take 4 hours and they were nice enough to give you a loaner. but after 30 min they said the car was done. Tell them you know they didnt do a full service and inspection and you are very unhappy about it. If they ask how, then tell them you have video in your car. Doesnt matter if you paid for Audi Care or not, they need to do the work that is promised because they are charging Audi for it and that lame ass mechanic is certainly getting paid, likely for 4 hours. If they give you any problems, which I doubt they will, you need to contact Audi of America, make a formal complaint and I would do that anyway. Imagine if they missed something and it caused a failure or left you stranded. Imagine if you paid for it, you would really be pissed. So many reasons why that is so very wrong and you need to tell them so this mechanic gets his head out of his .......Lots of people looking for jobs, maybe he doesnt need his and would like to get canned so someone hardworking that wants to do what is right can take his place:) Let us know how it goes, call them first if you dont want to go face to face.
    Thank you for your input on this matter. I will def contact the service manager tomorrow. I've been watching these videos over and over again. I can't believe a car next to my car is raised and has one of those big container where you collect oil coming out from under the car. He even says "Oh shit" in the middle of the video. I wonder what he is referring to lol.
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  9. #9
    Established Member Two Rings jjh939's Avatar
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  10. #10
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by name.goes.here View Post
    This has nothing to do with Audi Care; it's strictly a dealer service issue and the lack thereof. I would go back and raise holy hell.
    I see. I think Audi of Richmond is overall very terrible at providing their service in both sales and service.
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    Veteran Member Four Rings Calbee's Avatar
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    Quote Originally Posted by jjh939 View Post
    I see. I think Audi of Richmond is overall very terrible at providing their service in both sales and service.
    tell me about it. complete shit, and that peter guy can go fall in a hole and die.

    i actually have the best service from capilano audi, where i got my car
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    Veteran Member Three Rings hiwords1's Avatar
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    i would complain. that is just bullshit. if the service says change the oil, the oil should have been drained and there is no way to do that unless they one of those oil drain things ECS sells. is there anyway we can see the vid? maybe we can gather more on what the Tech was doing
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    Established Member Two Rings EVILDARKROOM's Avatar
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    Just adding my one cent or two:) I didn't see the video or see what happen. I work at a Mercedes Dealer and we could drain the oil from the dip stick tube and don't lift the vehicle . Now to check everything else yes the vehicle should have been lifted . I see it all to many times . Tech's see 10k or 20k service and do the Oil- check pads and tires and let it go.

  14. #14
    Senior Member Three Rings a4_bob's Avatar
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    I've also heard that Audi techs extract the oil, not drain it - this would be done from an open hood without lifting the car.

    Side note on extracting vs draining: after a lot of reading on this I hear extracting can be just as effective as draining, especially if you drain and aren't angled just right. There are also reports of people having the aluminum drain threads stripped from sloppy oil changes.

  15. #15
    Veteran Member Four Rings iconoclast's Avatar
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    you would see an oil extraction device hooked up to the car...

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    Registered Member Four Rings Okan509's Avatar
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    Well is it better for this to happen?

    Or to know for a fact that they drained your oil, because they stripped the oil pan screw - causing my car to slowly leak oil, and then blaming me for doing it myself...

    IMO all service can be shotty, just gotta get a guy that you know is a badass and won't throw you under the bus.
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    Veteran Member Four Rings Calbee's Avatar
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    i also want to see the video.

    title is misleading as hell too, has nothing to do with audi care
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    Veteran Member Four Rings iconoclast's Avatar
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    i would also bring this to the attention of the dealer and AOA... complete bs. you paid for a complete service you should receive it.

  19. #19
    Senior Member Four Rings name.goes.here's Avatar
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    Quote Originally Posted by jjh939 View Post
    I see. I think Audi of Richmond is overall very terrible at providing their service in both sales and service.
    Go to dealerrater.com and report the poor service.
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  20. #20
    Veteran Member Four Rings Cole's Avatar
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    I didn't see it posted anywhere. Does the shop have a "pit" for oil changes? (A opening in the floor for someone to work under the car from the basement)

  21. #21
    Senior Member Two Rings simplicity's Avatar
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    Wow, that is just horrible. I'd demand another service done free of charge, but as others say they could have an oil extractor...some dealers use them some don't. I do my own oil changes, but when I brought my car in for the free 5k oil change I had a chance to chat with the master technician at my dealership and he said they drain and fill all cars except the Q7 - they use the oil extractor on the Q7. Whether or not it's true is another thing. All the other stuff that is "acceptable" they probably just took the readings from VAGCOM - all systems good.

    On a side note, do you mind sharing your experiences with the video cameras you have hardwired? pic of the install? I've always been curious to get one of these but not sure how to best power it and mount.
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    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by iconoclast View Post
    you would see an oil extraction device hooked up to the car...
    Quote Originally Posted by a4_bob View Post
    I've also heard that Audi techs extract the oil, not drain it - this would be done from an open hood without lifting the car.

    Side note on extracting vs draining: after a lot of reading on this I hear extracting can be just as effective as draining, especially if you drain and aren't angled just right. There are also reports of people having the aluminum drain threads stripped from sloppy oil changes.
    I don't see any device thats hooked up. Besides, the funny thing is, the S4 next to my car is raised, and one of those big containers that collects old oil from under the car is sitting right next to my car with the raised S4. That makes me really wonder. Im no expert at maintenance so I cant comment on what extraction device look like.

    Quote Originally Posted by Calbee View Post
    i also want to see the video.

    title is misleading as hell too, has nothing to do with audi care
    how is my title misleading? i wrote what i saw from my video and from my video my audi care seems useless -_- im going to hold up my video until what Audi of Richmond does with this situation. Last thing i want is some sort of headache with disclosing a closed area video or something like that.

    Quote Originally Posted by Cole View Post
    I didn't see it posted anywhere. Does the shop have a "pit" for oil changes? (A opening in the floor for someone to work under the car from the basement)
    nope, i didnt see anthing like that. I was hoping theres a pit for oil change and tried to look for it.

    Quote Originally Posted by simplicity View Post
    Wow, that is just horrible. I'd demand another service done free of charge, but as others say they could have an oil extractor...some dealers use them some don't. I do my own oil changes, but when I brought my car in for the free 5k oil change I had a chance to chat with the master technician at my dealership and he said they drain and fill all cars except the Q7 - they use the oil extractor on the Q7. Whether or not it's true is another thing. All the other stuff that is "acceptable" they probably just took the readings from VAGCOM - all systems good.

    On a side note, do you mind sharing your experiences with the video cameras you have hardwired? pic of the install? I've always been curious to get one of these but not sure how to best power it and mount.
    you know another funny thing is, people say that their vag coms get reflashed after service? since they reflash ECU or so? I had a few vag com mod, and those mods are still with me with my car unless this mech took less time for my oil change and felt bad and re-enabled all the mods i did with my vag com and put it back again after reflash. haha
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    Veteran Member Four Rings iconoclast's Avatar
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    Quote Originally Posted by jjh939 View Post
    how is my title misleading? i wrote what i saw from my video and from my video my audi care seems useless -_- im going to hold up my video until what Audi of Richmond does with this situation. Last thing i want is some sort of headache with disclosing a closed area video or something like that.
    one has nothing to do with the other... audicare is sold by aoa and you're having a dealer specific issue... what exactly are you requesting richmond do to rectify/resolve this issue?

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    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by iconoclast View Post
    one has nothing to do with the other... audicare is sold by aoa and you're having a dealer specific issue... what exactly are you requesting richmond do to rectify/resolve this issue?
    I am going to speak to these guys first. I have no time to go see them until tomorrow. Im going to make them do a proper service for my car. I do AutoX and brakes and any under the car needs to be really inspected.

    It seems like Audi of Richmond is really cheap on Audi Care customers. I think my window wipers are almost done and according to the online Audi Care guide, wipers are covered. However, Audi of Richmond said one does not cover window wipers no more for Audi Care customers and also was told that I need separate oil change for brake fluids. At least from Audi of Richmond, Audi Care seems pretty useless.
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  25. #25
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    Video or it didn't happen...

  26. #26
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by panhandledubs View Post
    Video or it didn't happen...
    im going to hold up my video until what Audi of Richmond does with this situation. Last thing i want is some sort of headache with disclosing a closed area video or something like that.
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  27. #27
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    Quote Originally Posted by Calbee View Post
    tell me about it. complete shit, and that peter guy can go fall in a hole and die.

    i actually have the best service from capilano audi, where i got my car
    +1!!


    Sorry to hear that man. I guess I should buy a camera off u to see if the mech at capilano audi does that too. XD

  28. #28
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by Calbee View Post
    tell me about it. complete shit, and that peter guy can go fall in a hole and die.

    i actually have the best service from capilano audi, where i got my car
    dude haha Peter is alright I think.. so mean! ahaha.
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  29. #29
    Established Member Two Rings
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    Wow surprising, I have had a great experience with Audi of Richmond. Did you talk to Victor?

  30. #30
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by Harpbrar View Post
    Wow surprising, I have had a great experience with Audi of Richmond. Did you talk to Victor?
    I know Victor. He was the only reason I trusted Audi of Richmond service department. Victor isnt working today and tomorrow.
    2011 Audi A4 Quattro - Ibis White
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  31. #31
    Senior Member Three Rings TheHeiko's Avatar
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    Quote Originally Posted by iconoclast View Post
    you would see an oil extraction device hooked up to the car...
    Also, he said that he saw a car in the next bay on a lift with an oil/fluid catch underneath it.

    +1 for Capilano Audi.

  32. #32
    Established Member Two Rings jjh939's Avatar
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    Update.
    2011 Audi A4 Quattro - Ibis White
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  33. #33
    Senior Member Four Rings maga4's Avatar
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    Quote Originally Posted by jjh939 View Post
    Update.
    Good to hear. Also good you brought it up, makes you wonder what they have been doing/not doing to the cars of others...
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  34. #34
    Veteran Member Four Rings inNout's Avatar
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    You are just letting this go because they 'redid' your 25k?
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  35. #35
    Veteran Member Four Rings duffman1101's Avatar
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    Can you show/tell about your camera setup, how much it cost, who/how installed, etc? I'm very interested in that added security. Glad they're going to take care of you, at least after the fact. Makes you wonder how many other hundreds of people have been ripped off by them....
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  36. #36
    Established Member Two Rings jjh939's Avatar
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    Quote Originally Posted by maga4 View Post
    Good to hear. Also good you brought it up, makes you wonder what they have been doing/not doing to the cars of others...
    I would recommend for locals to go to Audi of Richmond now and just make sure share this story, they will pay extra attention to your car. but again with no dash cams on the car, they might cut it short again.

    Quote Originally Posted by inNout View Post
    You are just letting this go because they 'redid' your 25k?
    I could see that the two managers were really sorry that this happened and especially floor manager seemed really disappointed at his man. They were keep saying sorry and at least they are detailing my car. Well when this happened, I wasnt even disappointed because I've had so many issues with Audi of Richmond that this wasnt even a surprise for me haha! Therefore, when I walked in, I wasnt even mad but seeing two of the managers apologizing and i could see that they were not faking it, i had to say ok... I will follow up with a post on how they re-do my service next thursday.

    Quote Originally Posted by duffman1101 View Post
    Can you show/tell about your camera setup, how much it cost, who/how installed, etc? I'm very interested in that added security. Glad they're going to take care of you, at least after the fact. Makes you wonder how many other hundreds of people have been ripped off by them....
    I have Finevu CR300HD and Blackvue DR400G front facing and DR380G facing rear at the moment. They really help especially if you babe your car lol! I hardwired all of them so that they run by motion detection and collision even when my car is off. But the main purpose of these dash cams is to get a video evidence in the event of an accident to protect your self from scam or false claims. you can find more info about these dash cams at www.blackboxmycar.com
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  37. #37
    Senior Member Four Rings name.goes.here's Avatar
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    No telling how many other Audi owners this dealer screwed out of a full service.
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  38. #38
    Veteran Member Four Rings iconoclast's Avatar
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    how many times did they screw you before this???

    like n.g.h said how many other customers did they screw before this???

    i think you're getting the short end of the stick (again) on this deal... ooh a detail... thanks for the free scratches. it's going to cost you more to get a paint correction done afterwards.

    i may just be a stickler but i would push for a refund on the audicare, push for free service vouchers, and then go to an independant after this unless it is warranty related.

    lastly, this should be reported to AOA and the CSI survey should be answered honestly and accurately and in a just world the 'tech' should be fired.

    again, maybe it's just me but this dealer (actually only the 'tech') tried to screw you and you're basically saying it's cool if they wash your car.

  39. #39
    Veteran Member Three Rings
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    Nice job brining it up to them and at least they acknowledged it but I dont think I would ever take it back there after this and i would go to the next dealer and tell them what happened when you are ready for next service.


    Iconoclast, he cant get a refund on Audi Care, it was included so no money to get back, but I agree, I would take this up with AOA just so its on record....but at if you dont at this time, at least you told them and two managers seem to recognize the problem now. Hopefully they fix it and give their tech a good ole beating verbally.

    Edit: I mentioned AOA but possibly Vancouver reports complaints to Audi International instead of AOA.
    Last edited by pkancel; 09-06-2012 at 08:42 AM.
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  40. #40
    Veteran Member Four Rings Operator's Avatar
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    This still might be an issue to be brought up to AOA.
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