Originally posted by wootang00 hmm.. lets see i was probably one of the FIRST TO GET THERE.
i got there at 745 am.. i left near 1 oclock pm. and i was the only freakin person waiting for their car. i dunno man.. to me thats more than being patient with them. thing is.. ya sure they fix the bumper.. but what about for the inconvience ya know. i mean honestly if i did something wrong (i work for a bank, customer service issues glore).. i work with the customer's schedule to make things happen or fix things... if i make a mistake, we pay for it.. to make sure everything is as good to normal as it could be to hopefully receive their business again. when they say they are going to fix me around their schedule for being their fault, that aint customer service my friend.. thats putting you on the backburner.. and im sure my age (23) didnt help much at all.
you may have been the first to get there, but i will bet you anything that they had cars waiting from the day before. i think you'd agree that it wouldn't be fair to bump someone who's had their car in there for several days because somebody else brought a car in for something simpler. i'm just saying its tough to flame them when you don't necessarily know whats going on in the back. and most of the people who weren't waiting there probably didn't get their cars back till 4 or 5.
and as for the bumper, again, if they're gonna fix it, that seems to me like a pretty solid apology....i think that its kinda low to come on here and flame them when they are doing everything they can to make it right - something not every dealer or shop would do. yes you're out a car, but most audi dealers will set up or pay for a loaner, so if its a big deal, just ask for a loaner. unfortunately, the nature of body work is that it'll have to get done around their schedule...whereas in a bank, you can put someone on hold to take care of someone else, or you can instantly pull up their records online, you can't pull a car out of the paintbooth midjob to do another or instantly have the parts/paint necessary for the repair on hand. i know i'm younger than you, but in my experience working in a shop and dealing with probably more than my fair share of shops, that's just the nature of auto repair and the best intentions in the world wont build another paintbooth or get parts or paint ready any faster.
and lastly, i don't mean to rant, but at the dealership i worked at, the customers who got taken care of the best were always the ones who had the best attitudes....i'm not saying you didn't handle the situation at the time with a good attitude, but i can tell you that a good attitude will certainly do more than age for getting your car taken care of. just my .02 on the matter. best of luck getting it all straightened out in a timely and convenient fashion
Last edited by turbo_flipper; 05-10-2005 at 12:24 AM.
With my most recent experience @ McKenna, they got a C- for service and C+ for efficient.
For service, why cap 75 miles /day for the loaner cars? Who the hell drives 75 miles a day in LA? They either 1. dont get out of the house, 2. they dont have job or shool, or 3. they live in Peter Pan's world where they fly not drive.....People PAID for their cars and the repair is UNDER WARRANTY, why??????
For efficient, they did fix my car in 7 hours....for a broken knob in the trunk?
We understand the advisors are probably just followthe policies from the top guy, but why cant they done something like MB, Bimmer, where at least WARRANTY REPAIR/SERVICE get a loaner with NO CAP mileage, whether its their own brand of from Enterprise....not like their cars are much better or more expensive.....Agree?
Maybe AOA should step in and monitor their dealer network... or even better to have some kind of unified policy on their services... Like LEXUS, where all of their loaners are Lexus, not 1 or 2, but the whole fleet. Hello AOA, you are a premium European Brand, not some less auto manufactures....
Anyways, Chris r u the advisor or tech @ Mckenna? Looks like u got some happy customer you helped from this forum
Been to McKenna since 1997, but I didnt get any decent service from them recently, not since Steve left..... So....
that's interesting. I have never had a bad experience at mckenna. who did you talk to? chris, dan, and dave are very helpful and try their best to make phone calls with updates and what not of your car.
i took my car in on friday, but they did however tell me that it was going to take a bit since they were backed up.
as for your loaner car situation, i will be returning the passat today, so there will for sure be a loaner car in later today. hope that helps.
i took my car to mckenna on the 13th of april. i was at my accountants office nad he was taking forever, so i called mckenna that morning to make an appt for my 2ok service, chris wasn't there so i spoke w/ dan. he was a nice guy and was able to fit me in same day.
when i brought my car in, dan informed me that it would be done in 2hrs.......they ran late by about an hour. i wasn;t upset or anything because dan would come by and keep me apprised of the status every so often.
i was content with the service and timing but was bummed that they didn't wash my car.
Make sure you express your unsatisfaction when AOA calls you for the dealer survey. This is the only way dealers will improve. When they dont get any perks from AOA, they perk up.
i just purchased a car from go-motors in boulder, co. i couldnt be happier. normal service i need done they handle, and the warranty work they refer to the audi dealership, and i know exactly what is going on. i would just say find a small dealership and get to know them, aquiantences make doing business alot easier
Originally posted by 4words that's interesting. I have never had a bad experience at mckenna. who did you talk to? chris, dan, and dave are very helpful and try their best to make phone calls with updates and what not of your car.
i
Agreed... I even got regular calls to update me on my car... Like I said.. I never go in thinking the car is going to be done quickly. I hitch a ride to work where the other car is wating and hitch a ride back when service is complete...
Chris, Dave and Dan... they are all cool peeps and work hard to take care of us.
chris is the man!
came in this morning to get my 5k service at mckenna. originally made the appt with dave, but ended up getting chris to help me instead. he got my car in and out of there relatively promptly. thanks for the great service chris!
my name is not BOB :o
2005 A4 1.8TQ tiptronic has been sold
2005 S2000 has been acquired :)
talked to AoA.. and talked to the service manager.. said tommorrow will be the day.. hoping everything goes well. when i go pick up my car.. ill definately look to hit ya up chris (luvmshavd) and introduce myself.
2007 Ibis White Audi A4 2.0T 6MT w/ S-Line Package
-RNS-E Retrofit
-RS4 Rear Sway Bar
-19" RS4 Replicas
Originally posted by PuRe Sorry to hear about the bumper. Sounds like the dealer fessed up to the mistake and offered to repair the problem. Accidents happen...so it's nice to know that your dealer is willing to accept responsibility. Chances are that the person who authorized the repair of your bumper has no idea how your bumper was damaged. I'd say it shows strong faith in the customer to repair without asking questions.
Although it's annoying, the 4 hour wait time is not excessive. Save yourself future headache and always plan on dropping the car off in the a.m, taking a loaner or shuttle to work/school, and pick the car up in the evening. This eliminates any frustration on your end...and also gives the dealer plenty of time to focus on servicing your car.
just my 2 cents.
I couldn't have said it better myself.....helps to walk with the service advisor around your car and take notes about any dings, scratches etc....and on pick up go over the notes. Just so there is no confusion to who did what to your car...
03 Audi A4 1.8TQM Amulet Red
"When I die, I want to go peacefully like my Grandfather did, in his sleep ** not screaming, like the passengers in his car"
"I know what happends in the END........GOD WINS!!!!!!"
ok, i need to rescind what i said about mckenna. although the service advisor dan was great to deal with, their techs are LAME.
my right bulb went out so i popped the hood today to replace the bulb. what do i find?
a big ass ****ing wad of gum on my engine cover and oil all over the cover. the last time the hood was popped was when i took my car into mckenna for my 20k service 1.5 mo's ago.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRR! chris, if you see this, regulate on your lame techs.
Well I havent seen any posts about Newport Beach Audi in SoCal. Well I just went there for my first time to get my 50K service. It was my first time so I was sceptical about the service I would receive. Especially since they knew it would probably be the last time I would go there since the Manu-warranty would be up. The service was great, Ron in the service department is a very nice guy. They fixed a rattle in the dash that was a beam bolt coming loose or something. They put in some new interior light bulbs, and they checked on my clutch that was making noise. They said the noise was normal, something about a computer relaying that the clutch was depressing. But I still thought it was more so I told Ron that and he said a tech would take a drive with me, and even though my warranty will be up by the time of the appointment, he said it was cool. So if you're in the SoCal area go see Ron. Man I should be getting paid for this.
we all know Audi service is nowhere near Lexus, MB, and BMW or Honda. I signed a 4 year lease, and i have 3 years left. by then my warranty will be up and I wont have to worry about the dealership service. But believe me, when i say, the next car i buy, i will not only test drive it and go over the numbers, but i will be talking to the service reps, i will go over as much of the warranty coverage as possible, and I will also make sure of what the loaner situation will be. Im just trying to keep my dignity with all this at this point.
i mean right now, my audi is in for service, and i have to drive around in a ford taurus. that is not acceptable.
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