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  1. #1
    Senior Member Two Rings mystro's Avatar
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    If a coil pack fails, is the dealer suppose to replace all of them??

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    My parents called me from there vacation and their 2006 Audi A6q is in limp mode. They limped the car 1000 miles to their destination. (Audi road side service was a joke).
    The local Audi dealer found one failed coil pack and replaced just the one. Are dealers suppose to replace all of the coil packs when only one fails??

  2. #2
    Veteran Member Four Rings 40valve's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Not sure if it's a rule to go by but they replaced all 8 on mine and I've heard a lot of other people having theirs replaced as well. They probably don't have to.
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  3. #3
    Senior Member Three Rings BLACKa4QUAT's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    to get it to run i'd just replace one, and the rest asap.. but i'd be more concerned with them driving 1000 miles with a dead coilpack.. not good for the cat..
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  4. #4
    Senior Member Four Rings ...Mark...'s Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    They limped the car 1000 miles to their destination.

  5. #5
    Senior Member Two Rings mystro's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    but i'd be more concerned with them driving 1000 miles with a dead coilpack..

    They had no choice. It was on a Saturday and "Audi Road side protection was a joke" They did nothing other than to tell them that no Audi dealer service was open until Monday. I got them into the Audi brand 15 years ago and this is the second time Audi Roadside service has failed in a emergency situation. I will probably put them into another brand when this A6 goes. They love the car but Audis service and dealer network are going to kill the brand.

  6. #6
    Veteran Member Three Rings Audi05s4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    yea its bad to drive the car with a bad coil pack
    daworldisyours.com/forum<----check it out!!!!

  7. #7
    Veteran Member Four Rings bsrpilot44's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    but i'd be more concerned with them driving 1000 miles with a dead coilpack..

    They had no choice. It was on a Saturday and "Audi Road side protection was a joke" They did nothing other than to tell them that no Audi dealer service was open until Monday. I got them into the Audi brand 15 years ago and this is the second time Audi Roadside service has failed in a emergency situation. I will probably put them into another brand when this A6 goes. They love the car but Audis service and dealer network are going to kill the brand.

    Do us all a favor and forward this to AoA...that's 100% unacceptable...limping a car for 1000 miles...

    Not only is bad for the vehicle, it could present a significant hazard toward the well being of it's occupants, over the course of 1000 miles...ie: cut off...floor the vehicle...no power.

    Good luck,

    -B

  8. #8
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    No, it is up to the individual dealers whether they will replace them all or not. I've had 2 fail so far and they only replaced the failed ones. They stated that "this isn't common with the V8 S4's (yeah, ok) . . . if it was a 1.8t, they would've replaced them all since there was a TSB out on it." It all comes down to money. They could go ahead and write it off as a warranty repair and forward the bill to AoA. AoA, however, can turn around later and do an audit saying that the other coilpacks were still good and did not show any codes. Therefore, the dealer has to pay AoA back. They don't want to risk loosing money so they only fix the ones showing a code.
    /S4
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  9. #9
    Registered Member Two Rings
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    what is limp mode?

  10. #10
    Senior Member Four Rings JMG's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    but i'd be more concerned with them driving 1000 miles with a dead coilpack..

    They had no choice. It was on a Saturday and "Audi Road side protection was a joke" They did nothing other than to tell them that no Audi dealer service was open until Monday. I got them into the Audi brand 15 years ago and this is the second time Audi Roadside service has failed in a emergency situation. I will probably put them into another brand when this A6 goes. They love the car but Audis service and dealer network are going to kill the brand.
    They know they could have had it towed home right?
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  11. #11
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by JMG View Post
    They know they could have had it towed home right?
    free up to 25 miles then they have to pay the rest of the way
    /S4
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  12. #12
    Established Member Two Rings
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    I was just mentioning this last night on Audiworld.....

    I had 2 fail after the first week I had the car back in May of 05, after washing the engine bay (new car dust haha)... They replaced the 2 at that point... Then again 2 years ago another 1 went bad (same reason) and at that time they went and replaced all 8 stating a TSB which noted this is a problem and installed 8 newly designed coilpacks specifically designed to fix water intrusion... (I guess the rubber o-rings are better)

    .. anyway, they say driving a couple hundred miles on misfiring cylinders "isn't going to hurt anything".... but 1,000? I don't know if I'd like that...

  13. #13
    Registered Member Two Rings
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    how can you tell if coil packs are bad?

  14. #14
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by theking View Post
    how can you tell if coil packs are bad?
    oh you'll know. your check engine light will start flashing and the engine will run rough and your car will feel like it's shaking and sputtering. there's also the loss of power. that's what normally happens. my first coilpack, though, completely fried, melted the wiring harness and the car just died and wouldn't start back up.
    /S4
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  15. #15
    Established Member Two Rings nycats4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    If you have a failed coilpack and know exactly which one it is, just swap it out individually with each of the other good 7 cylinders and start engine after each replacement. After that all cylinders will throw the code, then the dealer will replace all. Just my 2 cents. Man I can't believe the car lasted 1000 miles in limpo mode.

  16. #16
    Senior Member Two Rings mystro's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    My parents were 250 miles away from home and 1/4 way to their vacation destination. Towing was not a option and after Audis horrible road side service I told them to just drive it as far as they could safely. As long as you were gentle on the accelerator pedal it would maintain 65mph. The car has another 2 years warranty and if the car gets damaged in the process, Audi will fix it. Its tough to talk your parents through a situation like this on their cell phone. We all agreed that Safety first, car second.

  17. #17
    Established Member Two Rings RocC4S's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    I agree the timing of the failure couldn't have been worse, my sympathy goes out to you. Unfortunately, Audi Roadside is only capable of three things: flat tire, fuel, and jump start. It is not a rolling repair shop. They should have offered the trip interruption and fixed the car locally where it failed.

  18. #18
    Senior Member Three Rings Cyrix9445's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by ...Mark... View Post
    haha love it, tom delonge rules
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  19. #19
    Established Member Two Rings AudiBenz's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Nope. Only the ones that fail

  20. #20
    Veteran Member Three Rings ChronicTeutonic's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    My parents were 250 miles away from home and 1/4 way to their vacation destination. Towing was not a option and after Audis horrible road side service I told them to just drive it as far as they could safely. As long as you were gentle on the accelerator pedal it would maintain 65mph. The car has another 2 years warranty and if the car gets damaged in the process, Audi will fix it. Its tough to talk your parents through a situation like this on their cell phone. We all agreed that Safety first, car second.
    Here is what road side assistance is capable of: http://www.audiusa.com/audi/us/en2/e.../Services.html

    Here are the benes they should get: http://www.audiusa.com/audi/us/en2/e..._Benefits.html

    They certainly qualified for trip interruption (more than 100 miles from primary address):

    • Lodging up to $100 per day
    • Meals up to $100 per day
    • Alternate transportation up to $100 per day

    I just went through the coil pack thing last week. I had three fail and the vehicle was towed 2x to the dealer. When I asked why they don't do all of them I was told that only the failed ones are replaced. Cost Audi a bucket of money since all quattro cars need flatbed towing. SA showed me the tow bill for $500 each tow (about 10 mile tow.) Audi and the customer are losing based on this policy. I pay $50 co-pay and Audi gets billed by both the tow company and the dealer.
    Last edited by ChronicTeutonic; 02-18-2009 at 10:06 AM.
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  21. #21
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    ^ sounds like a formal complaint is in order.
    /S4
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  22. #22
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by FastB7S4 View Post
    ^ sounds like a formal complaint is in order.
    Nevermind, after reading, it sound like when you call Roadside Assistance, you have to ask and get pre-authorized for Trip Interruption. Doesn't sound like they will just offer it to you. Seems like it is up to the owner of the vehicle to know what he is/is not eligible for.

    It is probably too late now to be reimbursed for anything since it is after the fact and the OP's parents did not get pre-authorization.
    /S4
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  23. #23
    Veteran Member Three Rings ChronicTeutonic's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    FYI - Audi isn't really running the program they contract out to Cross Country Automotive Services. http://www.crosscountry-auto.com/ (It's in the fine print at the bottom of one of the web pages)

    Guess if we all complain enough they could look for a new vendor...
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  24. #24
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by ChronicTeutonic View Post
    I just went through the coil pack thing last week. I had three fail and the vehicle was towed 2x to the dealer. When I asked why they don't do all of them I was told that only the failed ones are replaced. Cost Audi a bucket of money since all quattro cars need flatbed towing. SA showed me the tow bill for $500 each tow (about 10 mile tow.) Audi and the customer are losing based on this policy. I pay $50 co-pay and Audi gets billed by both the tow company and the dealer.
    Wow, that's a rip-off! $500 for 10 miles? I had mine towed from my house to the dealer 31 miles away. Audi covers the 1st 25 miles and I had to pay the difference. Tow company only charges $4/mile so I ended up paying an extra $24. Audi must've paid $100 for the first 25 miles, probably less since they probably have cheaper contracted rates.
    /S4
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  25. #25
    Veteran Member Three Rings road race s4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by theking View Post
    what is limp mode?


    http://www.grego.ca/limp.htm

  26. #26
    Established Member Two Rings
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    You know... I never ended up doing it... but I always thought it'd be a good idea to stow away 2 new coilpacks in with the spare before a long trip.... The first 6 are simple to remove with just the right torx bit.... and if you had a spare, it would make things a loooot easier! Nothing like feeling like you're driving a broken down POS... and good luck just picking up a coilpack for your car at AutoZone hahaha.

    .. They're expensive from your dealer, but ECS has them for a decent price... deffinately better than getting your ass towed or having to drive 30-40mph on a 400 mile trip!

  27. #27
    Registered Member Three Rings DuncanC's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    The dealer only did the one when it blew in my 3.0l.

  28. #28
    Veteran Member Four Rings FastB7S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    well, looks like i'm getting towed back to the dealer friday morning. blew my 3rd one this evening. i texted my service advisor there and he told me that definitely they will replace the rest this time under warranty. i hope he's not b.s.'ing cause the tried to get them all replaced last time, but the service manager wouldn't do it.
    /S4
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  29. #29
    Veteran Member Four Rings Silver B6 S4's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    When I purchased my CRX, it wasn't registered for 2 years. I called a towing company to flat-bed it to my house 35 miles away from where the car was. They quoted me $150, I said thats fine. When they dropped off the car(10:30pm) I offered the driver and his wife a beer(they accepted). We bullshitted for 20 minutes, and when I asked how much did I owe him for the tow, he said $75!

  30. #30
    Senior Member Three Rings B7 Projectile's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    One of mine jsut failed, they are replacing all of them despite the fact that only B5's are the current "wave" in this massive recall.
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  31. #31
    Senior Member Three Rings MonkeyBiz's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    My parents called me from there vacation and their 2006 Audi A6q is in limp mode. They limped the car 1000 miles to their destination. (Audi road side service was a joke).
    The local Audi dealer found one failed coil pack and replaced just the one. Are dealers suppose to replace all of the coil packs when only one fails??
    So you're saying that there wasn't an Audi dealer within 1000 miles of where they were when the coil pack blew?

    Assuming there was a dealer near(ish) to where the incedent occurred, couldn't they have the car towed to the nearest Audi dealer and have them replace the 1 coil pack fairly quickly?

    As opposed to going to the Audi dealer nearest to their destination...and driving 1000 in limp mode.
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  32. #32
    Stage 2 Banner Advertiser Four Rings
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    If Audi is paying for it (still in warranty) one coil pack.

    If you are paying for it (out of warranty) all of the coil packs.

    LOL

  33. #33
    Veteran Member Three Rings justinperkins's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by B7 Projectile View Post
    One of mine jsut failed, they are replacing all of them despite the fact that only B5's are the current "wave" in this massive recall.
    fyi, this thread was created well before the recall and also no, the B5 is not the only chassis affected by the recall

    the recall works like this:

    - you have a coil pack failure, dealer will replace all coilpacks for free
    - dealer will not replace your coilpacks until at least one fails
    - you can replace them yourself and then bring an invoice for the parts and they will reimburse you (though you should confirm beforehand)
    -justin

  34. #34
    Senior Member Three Rings MonkeyBiz's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by B7 Projectile View Post
    One of mine jsut failed, they are replacing all of them despite the fact that only B5's are the current "wave" in this massive recall.
    Not true...I got a letter from AoA a week ago regarding the coil pack issue.

    B6 S4 here...
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  35. #35
    Veteran Member Four Rings iconoclast's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by mystro View Post
    The local Audi dealer found one failed coil pack and replaced just the one. Are dealers suppose to replace all of the coil packs when only one fails??
    if the car does not fall under the recent 'action' (aka recall) then yes that is protocol... however if it falls under the new 'action' then all will be replaced with the revised coil packs.

  36. #36
    Registered Member Four Rings Auditude2.0T's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    This is completely unacceptable i would definitely without a doubt contact AoA and maybe they can do something for your parents man.. You would think for spending 50+K with a company they would support you a little better than that....
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  37. #37
    Veteran Member Three Rings justinperkins's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    Quote Originally Posted by iconoclast View Post
    if the car does not fall under the recent 'action' (aka recall) then yes that is protocol... however if it falls under the new 'action' then all will be replaced with the revised coil packs.
    it's an old post, before the recall, so just replacing the failed coilpack is completely fine
    -justin

  38. #38
    Veteran Member Four Rings iconoclast's Avatar
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    ah i missed that, thanks justin.

  39. #39
    Registered Member One Ring
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    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    FWIW, I noticed some lag in the throttle about a year ago, was scared to change lanes because the engine wouldn't respond as expected. They diagnosed it as coil packs and replaced 3 of them. Never a peep out of the idiot lights on the dash or info screen, which is especially annoying considering every time I get a dipped headlight it's like a missile alert at NORAD, but there's never a code in the computer when the dealer checks...hmmmm.....

    Anyway, was in for some other minor issue a few months later and didn't even mention noticing a problem and when I got the car back was told they went ahead and replaced the other 5. All 8 at no charge to me. Car was still under original warranty, under CPO now and I just got the letter from AOA, so I'm having them check them tomorrow.

  40. #40
    Senior Member Two Rings
    Join Date
    Feb 22 2008
    AZ Member #
    25601
    My Garage
    B5 a4 sedan&avant, c6 a6 avant,95 beater f150, 67 c-10
    Location
    ma/ct
    Items for Sale

    Re: If a coil pack fails, is the dealer suppose to replace all of them??

    to clarify weather or not all of the coils should be replace, if the coil is causing a missfire the coil will be replaced. also there is a list part numbers that audi considers good coils, all others should be replaced even if they are not missfiring. this is aplicible weather or not the car currently has the recall open.

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