A6 XM install - no sound

[new audi guy]

anyone have any idea why i can't get any sound out of the XM sat channel? just installed the xm module, appears to be getting all the channels properly. Can scroll through the channels fine, but no sound coming out at all.

Any advice?

thanks!

[Daft]

What year A6 is this? The XM unit you installed is an OEM unit?

[new audi guy]

I have 2004 A6 s-line

I bought part # 8E0035593A off ebay, brand new, in box audi XM module.

Car seems to have Symphony II head unit, no bose.


any suggestions?

Thanks for the help!